Media Help Service @ Lyons

You've read the help files. You've Googled it. Now you need more help. We're here for you!

Media Help Service

What We Do

Media specialists at Lyons will do their best to help get you started on your project, help you learn a new tool or media software, or help find the answers to your media creation problems.

This isn’t a media creation service, to be clear. The media specialists can teach you how to use media creation tools, specifically software (such as audio, video or photo editing programs) and technology (such as cameras) that Lyons New Media Centre currently offers all McMaster students, staff and faculty. The assistance given may range from pointing to specific online resources via email to one-on-one sessions with a Lyons media specialist. The Media Specialists, Carlie King and Kelly Penfold, are here to help!

What we can help with

Here's a breakdown of our areas of expertise.

Carlie King, Digital Media Specialist

digital design
designing in Canva and Adobe Express
audio creation & editing
podcasting
video creation (storyboarding, videography & camera equipment, post-production)
video creation with Camtasia
media creation software*

* Limited to software and equipment available in Lyons New Media Centre.

Book a media help session with Carlie!

Kelly Penfold, Library Media Specialist

digital design
designing in Canva and Adobe Express
print design
digital art & illustration
video creation with Camtasia
accessible design
media creation software*

* Limited to software and equipment available in Lyons New Media Centre.

Book a media help session with Kelly!

What we don't do

Tasks/topics outside the scope of this service includes, but are not limited to:

Creating media for you (including designing posters, filming classes, editing video/audio, cleaning up photos, etc.).
- Media Production Services or the MSU Underground should be consulted for design work, website creation, printing, etc.
- Faculty can speak with Campus Classroom Technologies and/or the MacPherson Institute for assistance with capturing lectures, creating media content for courses, etc.
- Students should be aware that in many cases, getting someone else to create media may amount to academic dishonesty, depending upon the requirements of the assignment needing the finished media product
Assisting with software or technology which Lyons does not have
Printing posters/signs
- The Media Production Services or the MSU Underground are available on campus for this type of service

To contact us for help, go to our Media Help booking page and book a session!.

Can't Wait For Help?

Can't wait for in-person or real-time virtual assistance? Have a look at some of the media creation guides and tutorials that we have set up for you!

Media Help @ Lyons

Media Help Service @ Lyons