Service Disruptions

eResources Access Issues

The libary recently upgraded our authentication service.  Unfortunately, this upgrade caused some users to no longer have access to e-resources from off-campus.  We did not expect this to happen and we apologize for this error.  We are working very hard to resolve these issues. 

Please fill in an Off-Campus Access Problem if you can no longer access library resources from off-campus. 

From December 23rd to January 4th the library is closed.  During the holiday period, staff will occasionally be monitoring the off-campus access problem reports.  There may be a delay in our response to you.   Thank you for your patience and wishing you all the best in 2023. 

Changes to library off-campus authentication coming Dec 12

Starting on Monday, December 12, 2022, McMaster students, faculty, and staff, when prompted right before accessing a library e-resource, will use their Office 365 login credentials to authenticate and gain access from off-campus. The upgrade will enable single sign-on (SSO) for a seamless experience and multi-factor authentication (MFA) for an added level of security.

Meanwhile, individuals who have been granted access to e-resources as an Alumni, Courtesy, or Retired Faculty patron will access available e-resources using their My Library Account email and password.

There will be minimal change to how library patrons access e-resources. However, in some cases, saved bookmarks will be affected, such as bookmarks pointing to alumni resources or bookmarks pointing to the library's soon-to-be-decommissioned login page (

More information is available on the library's off-campus access page and Alumni resources page. For background, read the library news story.

Need help?

If you need assistance with off-campus access, visit the library contact webpage or the Health Sciences Library contact us webpage. Alternately, stop by a service desk in Mills, Thode or Health Sciences libraries.

Mask Required Study Spaces

Starting September, 2022 -  Mills will offer quiet study spaces where masks are mandatory. 
Mills Library: Connections (first floor)
Need more information?  Email us