Service Disruptions

Mills Library Air Flow

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An air handling unit in Mills Library/Museum of Art has been temporarily shut down in order to complete repairs. Occupants of the 4th floor study area may notice slightly warmer temperatures, and stuffiness in the room while the work is being completed.

Limited access to compact shelving - Mills 2 and 3

If a range of compact shelving will not move please seek assistance from the first floor services desk. Staff may be able to retrieve the item for you or provide alternative access points. Mills floors 2 and 3 most effected. We apologize for the inconvenience. 

Changes to PrintSmart Payment

PrintSmart is the application used to pay for printing at various printers within McMaster’s libraries and at various other locations on campus. 

CHANGES to our photocoping and printing services: 

1. Transition of payment from PrintSmart Account to Student Card: Instead of adding funds to a PrintSmart account to pay for printing, students will now be required to add funds to their student card.  

2. Enter a pin number at the printer: Students will no longer need to enter their McMaster ID and password at the printer. Instead, students can simply swipe their student card and enter a 4-digit pin to initiate their print jobs.

The McMaster Library website will be updated with instructions on how the new process works. 

These changes are being implemented to enhance the printing process and provide students with a more integrated payment experience on campus using their student card. Instead of managing a separate account of funds on PrintSmart, students will now be able to conveniently add funds directly to their student cards. These funds can also be used to pay for various other services on campus

Note: staff who have activated their card with MacExpress can also use their employee card to pay for printing using the same process.  

 

e-Resources Access Issues

The libary recently upgraded our authentication service.  Unfortunately, this upgrade caused some users to no longer have access to e-resources from off-campus.  We did not expect this to happen and we apologize for this error.  We are working very hard to resolve these issues. 

Please fill in an Off-Campus Access Problem if you can no longer access library resources from off-campus.