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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Feb 8/18) Please extend Innis Library hours. The late hours are very useful and appreciated. This library is the best and favorite study area for many of us.

Thank You

Library response:

Thank you for your submission to our online suggestion box regarding late night hours at Innis Library after Reading Week. 

 

Last term, Thode Library began offering late-night studying hours earlier in the term, immediately after Reading Week, the same as Innis Library.  The impact of the availability of this additional study space on the use of Innis was significant.  Innis saw its number of users drop dramatically as Thode’s numbers rose, dropping down to more than half of the previous year’s numbers.  As a result, we found it wasn’t feasible to keep Innis open for late-night studying this term. 

 

However, we will be opening our space for late-night studying during the coming exam period.  You will find more details posted on the Hours section of the Library website.  We will continue to review our late-night studying offering for the 2018 – 2019 academic year.

 

(Feb 9/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Hours, Innis  |  Permalink
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(Feb 4/18) We had booked a study room in Mills library until 6pm on Saturday. We were told to vacate it by
staff at 5:45pm due to closing procedure but were not aware of this since our booking said till
6pm nor had we heard the announcement. Could a change be made to the online booking schedule to
be until 5:45 instead of 6?

Library response:

Thanks for submitting your comment. I am sure this was frustrating for you.

We will adjust the times for the last booking of these rooms to reflect the 15 min earlier closing.

Have a good day

(Feb 5/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
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(Feb 2/18) Since the new wifi was implemented this past September, I have been unable to access any wifi on the 4th and 5th floors of Mills. Is there any way to get this fixed? It makes using the study spaces available incredibly difficult.

Library response:

Hello - thank you for your message, and we understand that unreliable wi-fi can really cause a lot of grief in a study space. Although we don't directly manage the Wi-Fi for the building (that's UTS), we are advocating strongly to committees who decide on wireless upgrade priorities to ensure our libraries are better covered.

We'll be sure to communicate any wireless upgrade news we receive from campus wireless committees.

 

(Feb 2/18)
Answered by: mcallic

Categories: Computers/WiFi/Printers, Mills  |  Permalink
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(Dec 6/17) Hi! The 6th floor Silent Study area is very warm and none of the windows open.

Library response:

Thanks for letting us know. We will work with Facilities Services to try to cool things down.

 

(Dec 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Nov 14/17) The Innis study rooms are very warm and are not ventilated well. I would like it if you guys fixed it. Even fixing the ventilation would work.

Library response:

Thank you for your Suggestion box submission and we apologize for the very warm temperatures at Innis Library.  We placed another call to Facilities Services and we're happy to report that as of today (Wednesday) air circulation has returned and the Library is feeling more comfortable.  Thank you again for your comments.

(Nov 15/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Temperature, Innis  |  Permalink
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(Nov 9/17) will u be bringing out more puzzles????

Library response:

We are currently gathering more puzzles from friends and family. If you know anyone who wants to donate to our collection please ask them to contact me. But, don’t forget about your schoolwork. Puzzles can be addictive and we don't want you falling behind in your studies :).

Thank you for taking the time to contact us. We appreciate your feedback.

(Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 9/17) KEEP BRINGING OUT THE PUZZLES. LOVE LOVE LOVE THEM.
everyone is talkings abut it!

Library response:

Thank you for the positive feedback. We are looking for other low-cost stress reduction library initiatives. If you have suggestions, please share.

(Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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(Nov 1/17) The link attached to the how-to for renewing library books leads to the old library account
system. If someone hadnt helped me, I would have been in a pickle. It might help other first-
year students if the link is updated. Just a thought...

Library response:

Thanks for letting us know. The link has now been updated.

(Nov 2/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Oct 26/17) The Health Science Library is great, and people love studying here, but recently (particularly during midterms) it has gotten to be very full all the time. The problem is, many students are coming early, and then taking very long breaks while leaving their books/notes on a desk for hours at a time, while there are students working on the floor because they cant find a desk. It might be useful for staff to go around at random times to check and make sure that people arent saving their spots for extended periods of time.

Library response:

We are happy that you like the space and we appreciate your feedback.  It is a great place to study.  Our policy on the use of study space does indicate that it is not acceptable to reserve study space except for the group study rooms. Staff will be more vigilant on monitoring the use of the space especially during mid-terms and exam times.

(Oct 27/17)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Oct 24/17) Hi Mac Libraries - Is it possible for us to get a subscription to The Financial times? Given
the current state of our global economy, I think it would be beneficial for our students and
faculty to have access to this credible resource. Thanks!

Library response:

The library has online coverage from several providers with a one-month embargo, and our Innis library receives the print newspaper - http://discovery.mcmaster.ca/iii/encore/record/C__Rb3077411?lang=eng.  Unfortunately, pricing for digital access for libraries is very different than that provided for individuals - the papers want to stay in business! - and to date, our combined print/embargoed access is the best we can do.  Agreed that this is a good source!

(Oct 26/17)
Answered by: Janice Adlington (Collections & Information Resources Librarian)

Categories: Books/Journals/Databases  |  Permalink
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