10 Recent Suggestions

Thank you for your feedback. We have had most of our chairs for over 10 years and this is our first complaint. I am wondering if you can provide us with more detail about where you were sitting when you were in the library. I am concerned that some of our chairs may be breaking down which is why there is no longer any back support. We are working to get some chairs replaced and your feedback will be useful in helping us decide where in the library we need to start. Please contact me directly so we can discuss. Thank you.

Good morning Dustin - I believe I have addressed this issue via email with you directly, but am happy to post the response here as well. Anne

We understand that the books in the religion call number ranges are well used compared to many other areas of the library, and we're glad that this collection is active. Currently, we're not able to relocate the religion call number ranges without disrupting the flow of the stacks floors, which would make them even more difficult for users to navigate. We are working internally to develop ways to make our print collections more welcoming and engaging for users. We may also have some opportunity to re-arrange the stacks in the future, but the collections spaces are just too tight to permit this at the present time.

 I do want to make sure you are aware of our new virtual shelf browse feature which is available via the catalogue: https://library.mcmaster.ca/content/quick-search-faq#Can_I_browse_by_call_number.  Here you can browse the books in a call number range, then if you wish to use one of them click the Request button and our staff will retrieve the items and bring them to the main floor service desk area for you. If you need only a single chapter, you can also request this via the catalogue, and Library Services staff will scan and send it to you electronically.

 We appreciate your patience as we work through various collections related issues in the library.

Thank you for the feedback. We are happy that you like the space and hope you will continue to love HSL.  We will remind our service desk staff to be mindful of their volume level when assisting patrons or speaking to colleagues.  Also note that there are designed silent study spaces in the library which you may wish to consider.  They are the individual study carrels on the lower level. Please contact me should you continue to have concerns.

Unfortunately the campus ha not yet switched over from steam to chilled water. That will happen shortly.

Thanks so much for taking the time to share these kind words with us. I will make sure this is passed along for the Innis staff to see.

Hope the exams went well.

Thank you for your kind comments about Innis Library, I'll pass them along to the Innis staff.  I'll also pass along your comments to our hard working cleaning staff.  I'm sure she'll be happy to hear one of our users notices the work she does each day to keep Innis clean.

I have great news!  Innis Library does extend its hours during exam time to include Friday night and during the day on Saturday.  Innis will also be open late night hours from 8:30am - 1:45am Monday to Thursdays starting Monday, April 9th.  You can access our Library hours here: library.mcmaster.ca/hours-info/week-innis/2018-W15

Thank you again for your comments and good luck on your exams!

Thank you for the kind words. We will let our student library assistant know that you appreciate his help. We have a few extra computer mouses stored in the back of the library. I'm going to make sure the student workers have a few on hand just in case another person has a similar request in the future.

Thank you for taking the time to write and tell us about your concerns. I have reported your observations to Facilities Services and they will be investigating shortly to make sure the washrooms are well maintained throughout the day. In the meantime, we have asked that housekeeping do a quick clean up as soon as possible. Please contact me directly if you wish to discuss this in more detail.

Thank you for your submission to our online suggestion box regarding late night hours at Innis Library after Reading Week. 

Last term, Thode Library began offering late-night studying hours earlier in the term, immediately after Reading Week, the same as Innis Library.  The impact of the availability of this additional study space on the use of Innis was significant.  Innis saw its number of users drop dramatically as Thode’s numbers rose, dropping down to more than half of the previous year’s numbers.  As a result, we found it wasn’t feasible to keep Innis open for late-night studying this term. 

However, we will be opening our space for late-night studying during the coming exam period.  You will find more details posted on the Hours section of the Library website.  We will continue to review our late-night studying offering for the 2018 – 2019 academic year.

Thanks for submitting your comment. I am sure this was frustrating for you.

We will adjust the times for the last booking of these rooms to reflect the 15 min earlier closing.

Have a good day