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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Dec 6/17) Hi! The 6th floor Silent Study area is very warm and none of the windows open.

Library response:

Thanks for letting us know. We will work with Facilities Services to try to cool things down.

 

(Dec 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Nov 14/17) The Innis study rooms are very warm and are not ventilated well. I would like it if you guys fixed it. Even fixing the ventilation would work.

Library response:

Thank you for your Suggestion box submission and we apologize for the very warm temperatures at Innis Library.  We placed another call to Facilities Services and we're happy to report that as of today (Wednesday) air circulation has returned and the Library is feeling more comfortable.  Thank you again for your comments.

(Nov 15/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Temperature, Innis  |  Permalink
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(Nov 9/17) will u be bringing out more puzzles????

Library response:

We are currently gathering more puzzles from friends and family. If you know anyone who wants to donate to our collection please ask them to contact me. But, don’t forget about your schoolwork. Puzzles can be addictive and we don't want you falling behind in your studies :).

Thank you for taking the time to contact us. We appreciate your feedback.

(Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 9/17) KEEP BRINGING OUT THE PUZZLES. LOVE LOVE LOVE THEM.
everyone is talkings abut it!

Library response:

Thank you for the positive feedback. We are looking for other low-cost stress reduction library initiatives. If you have suggestions, please share.

(Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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(Nov 1/17) The link attached to the how-to for renewing library books leads to the old library account
system. If someone hadnt helped me, I would have been in a pickle. It might help other first-
year students if the link is updated. Just a thought...

Library response:

Thanks for letting us know. The link has now been updated.

(Nov 2/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Oct 26/17) The Health Science Library is great, and people love studying here, but recently (particularly during midterms) it has gotten to be very full all the time. The problem is, many students are coming early, and then taking very long breaks while leaving their books/notes on a desk for hours at a time, while there are students working on the floor because they cant find a desk. It might be useful for staff to go around at random times to check and make sure that people arent saving their spots for extended periods of time.

Library response:

We are happy that you like the space and we appreciate your feedback.  It is a great place to study.  Our policy on the use of study space does indicate that it is not acceptable to reserve study space except for the group study rooms. Staff will be more vigilant on monitoring the use of the space especially during mid-terms and exam times.

(Oct 27/17)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Oct 24/17) Hi Mac Libraries - Is it possible for us to get a subscription to The Financial times? Given
the current state of our global economy, I think it would be beneficial for our students and
faculty to have access to this credible resource. Thanks!

Library response:

The library has online coverage from several providers with a one-month embargo, and our Innis library receives the print newspaper - http://discovery.mcmaster.ca/iii/encore/record/C__Rb3077411?lang=eng.  Unfortunately, pricing for digital access for libraries is very different than that provided for individuals - the papers want to stay in business! - and to date, our combined print/embargoed access is the best we can do.  Agreed that this is a good source!

(Oct 26/17)
Answered by: Janice Adlington (Collections & Information Resources Librarian)

Categories: Books/Journals/Databases  |  Permalink
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(Oct 18/17) Both Innis and Mills are way too warm, especially in the silent study spaces. It is hard to
concentrate because the temperature is just way too high and there doesnt seem to be a silent
study space that has a reasonable temperature.

Library response:

Thanks for submitting this comment.

Unfortunately we are at the time of the year when the outside temperatures are fluctuating quite a bit, which makes it difficult to manage the inside temperature.

We added some floor fans to the Silent Study room at Innis to help move the air around. This should help in the short term.

Hopefully things will start to balance out over the next couple of weeks.

 

 

(Oct 19/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature  |  Permalink
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(Oct 12/17) Hello,

I am very confused with the new catalogue on library computer. It only seems to show e-books and
the regular library catalogue is blocked for some reason. Normally Id just go on my phone to the
library catalogue, but the wifi coverage in the upper floors of Mills that even this is
frustrating.

Thank you

Library response:

I'm sorry to hear that you're finding the new catalogue confusing. 

There are three different kinds of searches that you can do:

  1. The Quick Search tab simultaneously searches the library catalogue and the contents of several subscription and open access databases. The search results on this tab do include the Library's catalogue of both print and online resources, but the additional databases being searched mean that you will often see many more online resources.
  2. The Catalogue tab provides the same interface, but searches only McMaster’s library catalogue. This tab will show you both print and online resources, but only those that we have added to the McMaster libraries' catalogue.
  3. The Classic Catalogue link on the Library homepage takes you to a different interface. This site supports browsing of the library catalogue by author, title, subject, and others, as well as a keyword search. The search results here will include both print and online resources from the Library's catalogue, presented in a more traditional interface.

 

 

You can move from Quick Search to Catalogue by clicking the appropriate tab on the Library's homepage or in the search results screen. The Classic Catalogue is separate from the other two. Follow the link on the Library's homepage to search there.

I hope that helps to make the catalogue a little less confusing! There is much more information about the new catalogue and some of its extra features in the FAQ document linked from the Library homepage, or at https://library.mcmaster.ca/content/quick-search-faq. 

(Oct 12/17)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

Categories: Books/Journals/Databases, Mills  |  Permalink
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(Sep 25/17) Hello just curious on when the maintenance on the HSL HVAC system and downstairs washrooms will finish. (Logically it must be maintenance, right? Its just Mills that has the 1940s type system that cant quite handle September or April and it doesnt make sense that anybody would have increased the thermostat.) Are these generally one week jobs, or do facility services or the contractor often take longer? Thank you. <3 Mac libraries

Library response:

Thank you for taking the time to raise your concerns.  It was indeed stuffy in the library on Monday however, by the following day, the library was more comfortable. The age of the building makes it difficult to regulate building temperatures, especially during extreme weather conditions.  In addition, there is a priority for moderating the temperature in patient care areas.  Similarly, the hospital oversees building maintenance.  Engineering Services has been contacted regarding the washrooms and we are following up for a status update.

(Sep 27/17)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Temperature, Health Sciences  |  Permalink
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