(Mar 31/25) Is it possible to restore open access to PLOS one? As a student I found it to be a very helpful resource and it was a very important journal for my work and I hope that when the time comes to reconsider if we should restore open access to certain journals, that you take this into consideration

(Jan 22/25) Is it possible to get McMaster students and staff access to the Endocrinology Journal of Oxford University press?

(Jan 19/25) Before COVID, access to computers in the common area of the library was not restricted- no ID or password was required. Many health professionals used those computers. The terminals have diminished in number, and are now password gated. At a minimum temporary day passes should be permitted (if not free access) just as they are given out at other Mc libraries. Restore number of terminals. Please & thank you.

(Jan 18/25) What is Mills policy on quiet study on the second floor in the public desktop PC area? A lady across from me has been participating - and that, very loudly - via speakerphone in a conference call of some sort for some 30 minutes now. Would it not be prudent for the library to require people to use headphones in such situations? This area would be a veritable jungle if all users behaved similarly. Incidentally, I have not confronted her as yet, nor have I as yet brought this matter to the attention of library staff. Please kindly advise. PS: Someone called me on my cell a few minutes ago and I disregarded it out of respect for fellow patrons. I then played back the resultant voicemail later near the elevators. Im a Mac alumnus and this library was much more peaceful 25 years ago!

(Apr 3/24) Please fix the desk lights underneath the desk shelves. Im sure more than half of these desk lights are broken, and it is very inconvenient for a student who has to look for desks with no working desk light.

(Mar 28/24) We need a system to report conversations/noise in the silent study area like mills does.

(Mar 15/24) You should add the floor plan of the Health Sciences Library back onto your website. It is only present in-person now. It was very helpful when booking study rooms.

(Feb 27/24) Do not send emails to group email addresses we have been added to without consent, which we have no way of removing ourselves from. Your library survey email was a disaster and has led to probably 100s of people receiving endless spam to email inboxes. An apology is certainly necessary and a fix immediately applied.

(Jan 27/24) The chairs/couches in Mills are absolutely filthy and smell. In one of the fourth floor chairs in Mills I found a used tampon wedged between the cushions. There are empty drink bottles, take out containers, used tissues, and chip bags littered in the book stacks that have been there for months. It looks like they are never vacuumed or cleaned in any way. Im concerned about bringing home bedbugs because of the lack of concern for cleanliness demonstrated at McMaster.

(Jan 24/24) It would be good if they put notices in libraries so that people do not put their shoes on the sofas, chairs and tables. Well, many young people put their dirty shoes on the chairs especially and not only do they dirty the furniture but also damage it.