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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Apr 26/18) Thank you so much for providing a small and comfortable working space to focus on studies and
learning. All the attention provided by the librarians towards the students is truly
appreciated. McMaster is a better place with Innis library.

Library response:

Thanks so much for taking the time to share these kind words with us. I will make sure this is passed along for the Innis staff to see.

Hope the exams went well.

(Apr 26/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Innis  |  Permalink
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(Mar 28/18) Can Innis please be open on Saturday during exam season? Although its small, Innis is by far
the cleanest and friendliest library and the defacto best place to study on campus!(<- a fact,
not an opinion) Wed all really appreciate more of this librarys hours.

Library response:

Thank you for your kind comments about Innis Library, I'll pass them along to the Innis staff.  I'll also pass along your comments to our hard working cleaning staff.  I'm sure she'll be happy to hear one of our users notices the work she does each day to keep Innis clean.

I have great news!  Innis Library does extend its hours during exam time to include Friday night and during the day on Saturday.  Innis will also be open late night hours from 8:30am - 1:45am Monday to Thursdays starting Monday, April 9th.  You can access our Library hours here: library.mcmaster.ca/hours-info/week-innis/2018-W15

Thank you again for your comments and good luck on your exams!

 

(Mar 29/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Hours, Innis  |  Permalink
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(Mar 23/18) I came into Health Sciences library with my broken laptop about two weeks ago and asked if I could borrow a mouse from either the library or take one from the computers. However, [one of the student library assistants] told me I could do neither. I was pretty upset, not at the library just at my self but then he proceeded to give me his personal mouse just to use, which I thought was AMAZING and I was able to work on my major thesis project rather than go home. I forgot to thank him but please let him know I appreciate it from the bottom of my heart and he really saved my day. It is the little things that count.

Library response:

Thank you for the kind words. We will let our student library assistant know that you appreciate his help. We have a few extra computer mouses stored in the back of the library. I'm going to make sure the student workers have a few on hand just in case another person has a similar request in the future.

(Mar 26/18)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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(Mar 20/18) I must say, the lower level womens bathroom (not too sure about the mens?) is probably the most unhygienic, grimiest bathroom on campus. Of course, this is as just as much the fault of those who use it, but is there anyway it could be cleaned more frequently throughout the day? I dont think there has been a time Ive been in there and the garbage wasnt overfilling, or the floor was flooded with water. Thanks!

Library response:

Thank you for taking the time to write and tell us about your concerns. I have reported your observations to Facilities Services and they will be investigating shortly to make sure the washrooms are well maintained throughout the day. In the meantime, we have asked that housekeeping do a quick clean up as soon as possible. Please contact me directly if you wish to discuss this in more detail.

(Mar 20/18)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Feb 8/18) Please extend Innis Library hours. The late hours are very useful and appreciated. This library is the best and favorite study area for many of us.

Thank You

Library response:

Thank you for your submission to our online suggestion box regarding late night hours at Innis Library after Reading Week. 

 

Last term, Thode Library began offering late-night studying hours earlier in the term, immediately after Reading Week, the same as Innis Library.  The impact of the availability of this additional study space on the use of Innis was significant.  Innis saw its number of users drop dramatically as Thode’s numbers rose, dropping down to more than half of the previous year’s numbers.  As a result, we found it wasn’t feasible to keep Innis open for late-night studying this term. 

 

However, we will be opening our space for late-night studying during the coming exam period.  You will find more details posted on the Hours section of the Library website.  We will continue to review our late-night studying offering for the 2018 – 2019 academic year.

 

(Feb 9/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Hours, Innis  |  Permalink
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(Feb 4/18) We had booked a study room in Mills library until 6pm on Saturday. We were told to vacate it by
staff at 5:45pm due to closing procedure but were not aware of this since our booking said till
6pm nor had we heard the announcement. Could a change be made to the online booking schedule to
be until 5:45 instead of 6?

Library response:

Thanks for submitting your comment. I am sure this was frustrating for you.

We will adjust the times for the last booking of these rooms to reflect the 15 min earlier closing.

Have a good day

(Feb 5/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
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(Feb 2/18) Since the new wifi was implemented this past September, I have been unable to access any wifi on the 4th and 5th floors of Mills. Is there any way to get this fixed? It makes using the study spaces available incredibly difficult.

Library response:

Hello - thank you for your message, and we understand that unreliable wi-fi can really cause a lot of grief in a study space. Although we don't directly manage the Wi-Fi for the building (that's UTS), we are advocating strongly to committees who decide on wireless upgrade priorities to ensure our libraries are better covered.

We'll be sure to communicate any wireless upgrade news we receive from campus wireless committees.

 

(Feb 2/18)
Answered by: mcallic

Categories: Computers/WiFi/Printers, Mills  |  Permalink
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(Dec 6/17) Hi! The 6th floor Silent Study area is very warm and none of the windows open.

Library response:

Thanks for letting us know. We will work with Facilities Services to try to cool things down.

 

(Dec 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Nov 14/17) The Innis study rooms are very warm and are not ventilated well. I would like it if you guys fixed it. Even fixing the ventilation would work.

Library response:

Thank you for your Suggestion box submission and we apologize for the very warm temperatures at Innis Library.  We placed another call to Facilities Services and we're happy to report that as of today (Wednesday) air circulation has returned and the Library is feeling more comfortable.  Thank you again for your comments.

(Nov 15/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Temperature, Innis  |  Permalink
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(Nov 9/17) will u be bringing out more puzzles????

Library response:

We are currently gathering more puzzles from friends and family. If you know anyone who wants to donate to our collection please ask them to contact me. But, don’t forget about your schoolwork. Puzzles can be addictive and we don't want you falling behind in your studies :).

Thank you for taking the time to contact us. We appreciate your feedback.

(Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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