(Jan 17/20) Hello, the mens washroom on the main floor of HSL is disgusting. The automatic flushes on the urinals do not work (and it seems like most people do not like to flush manually) and therefore, the washroom has significant foul odour. Thank you for addressing this hygienic issue.

(Dec 10/19) Hello! If possible, could you please turn up the heat a bit in Mills Learning Commons? I have been studying here for the past week, and have had to triple layer + wear a winter coat as it is often very cold in here. My fingers are really cold too making it hard to type/write - many other students are also wearing coats and hats too. Thank you very much :)

(Oct 24/19) The grad study space is fantastic, but there arent any phone chargers. Could you put a bank of phone chargers in one of the lockers thats missing a key, or something like that?

(Sep 25/19) The water bottle fill station is filling very slowly and the sensor doesnt seem to be working well either

(Sep 3/19) Hi, Ive used Lexis Nexis through the McMaster site for a number of years to access the New York Times online. Recently Ive been asked for a login and password. And sometimes Im able to log in to the Nexis Uni (?) site. Can you please advise if the Librarys subscription has changed or what the optimal way is to get to the New York Times online? Thanks.

(Jul 23/19) There are many study spaces with plugs near them that never seem to work! Please address the issue ): Examples include the ones on the third floor columns + fourth & fifth floor walls (near the windows)

(May 4/19) I was very disappointed to see today that the Health Science Library will be closed every weekend (along with every other library on campus) over the summer. I find this to fall embarrassingly far below the standard of services expected at a world- leading medical school. It is well known that medical students and residents do not follow the traditional University calendar and often have many exams (ALL Royal College exams, MCCQE etc) taking place during the summer months. As such, the Health Science Libray plays a vital role to medical learners at McMaster, as residents and medical students continue to study, learn, teach, and work. I would also underscore this fact by highlighting that there are NO other dedicated study spaces at any of the other major teaching hospitals across the city. As such, the library has remained the only place for medical students and residents to study, collaborate, and advance their clinical knowledge. A quick online review demonstrates that this thrifty approach is unique to McMaster. In fact, there is no other medical school in CANADA that closes its health sciences library on weekends (this includes a review of all 14 English language medical schools health science libraries). This is for good reason - the medical community including medical students, residents, and faculty depend on the library as a space to work year round. In an era where our medical school has received some of the largest philanthropic donations in Canadian history, I find it puzzling that the very heart of any univerisy, its libraries, would be a place the University would try to pinch a few pennies. I wonder if the medical school/students, PARO resident representatives, or Post Graduate Medical Education, were consulted when this decision was made?

Follow-up Comments:

I think that people would prefer the library stays open on weekends rather than having a few extra journals. (2019-10-28)

(Apr 22/19) This library has wonderful study space, but its absolutely disgusting. Ive arrived, first thing in the morning (8:00, when it opens) and I had to visit the ladies washroom in the lower level. I havent been here in two or three days, but the washroom looks exactly the same as it did when I was last here - disgusting. Theres toilet paper in only one stall, but its all over the floor in every other stall (covered in feces). There is absolutely no paper towel to be found and the tiniest amount of soap in only one dispenser. Theres also barely any light, and this feels like it might be to cover up how disgusting the facilities are. If I didnt have to go so badly, I would have trekked over to the IAHS building to use their washrooms. The cleanliness isnt only in the washrooms, but obviously this is the most concerning. In the silent study area, there is garbage and dirt all over the desks. I understand that its exam time and the library is used more often, but wouldnt that warrant more cleaning? As I said - its 8:00 am on a Monday, which means that nobody has been here to make the mess since Saturday.

(Apr 15/19) Hi! The Grad study room in Mills has some great high desks at the windows, but not enough high chairs to fill them - might it be possible to get a couple more?

(Apr 6/19) It is quite inconvenient that the library closes at 5:45 on the weekend. Shall we just stop studying at 5:45? Considering how few decent places with natural light there are on campus, this is just one more disappointment at McMaster. I dont understand why the library study areas cant be open 24 hours, as they should be at a major research university with 30 thousand students.