We will apply new approaches to better understand our users, their needs, and their experiences using the Library—both physically and virtually.

We will reexamine our public service models and the physical spaces from which they are delivered with an aim towards continuous improvement.

We will refine our digital approaches to help users find what they want, when they want it, wherever they are.

We will apply methodologies, like Design Thinking and Universal Design, to gather feedback from our users and create solutions that meet their needs.

We will make significant improvements in classroom learning.

We will convert Registrar-controlled classrooms to digital technology in a financially sustainable and equitable manner.

We will leverage technology to break down barriers to learning by installing and supporting state-of-the-art lecture capture and student engagement systems.

We will invest in technologies and approaches that transform the learning experience in large courses—both in and beyond the classroom.

The University Library will aspire to play a more prominent role in the life of the many communities to which it belongs.

We will nurture strong relationships with our campus partners, local libraries, social and cultural organizations to help advance Hamilton’s future as a thriving place to live and work.

We will place special focus on exploring partnerships with Indigenous groups as part of our commitment to reconciliation.

We will ensure that all community initiatives are framed around the University’s commitment to reciprocity, trust and respect.

We recognize that the quality and engagement of our workforce is critical to our overall success and are committed to full support of the University’s Employment Equity Framework.

We are committed to attracting and retaining exemplary and diverse colleagues by acknowledging their value and fostering a positive workplace environment, ensuring that all individuals are treated equitably and fairly.

We will engage with staff to better understand their needs, and will invest in their ongoing learning and professional development, helping them grow and succeed at all stages of their careers.

Through our expert staff, the University Library strives to deliver the highest quality collections, services and facilities.

We will actively search out and apply for more grants and seek partnerships to allow us to extend our offerings.

We will also work to create new opportunities of interest to current and future donors.

We will pursue new strategies for assessing the quality and effectiveness of our collections, services, and facilities in support of the University’s research agenda.

The University Library will assume a leadership role in developing, supporting, and increasing adoption of solutions that enable scholarship and improve the efficiency, impact, and visibility of research at McMaster.

We will promote and support open access publishing models that make it easier for McMaster researchers to satisfy funder mandates and share their publications openly with global audiences.

Independently and through partnerships, we will provide new tools and services that enable long-term data stewardship, and help researchers manage their data efficiently.

We will engage researchers with new modes of digital scholarship and provide them with the requisite expertise and resources to integrate them into their research processes.

We will integrate and enhance access to information about McMaster’s researchers, their works and expertise, to raise the University’s research profile—both internally and globally.

The University Library will commit more resources to enhancing access to and promoting its many unique and remarkable collections of archives, maps, rare books, and born digital materials.

We will work with various campus and external communities to ensure that we acquire and manage our collections of diverse, culturally sensitive materials in a respectful manner.

We will continue to expand our digitization program to enhance access and use for researchers at McMaster and around the world.

We will explore options for preserving and showcasing the University’s rich documentary heritage.

The University Library will help all McMaster students develop the critical thinking and research skills required for lifelong learning.

We will explore and implement new partnerships, education opportunities and engaging strategies for teaching research skills in person, via the learning management system and through other online tools.

We will build upon the success of the Mills Learning Commons, the Lyons New Media Centre and the Thode Makerspace to create more effective learning environments to support creation and innovation.

We will regularly evaluate our learning programs to ensure that they are meeting the needs of the current and future generation of learners.

We will work with the MacPherson Institute, faculty, and other campus partners, to support teaching and curriculum development.

We will partner with the DeGroote School of Business to build innovative new learning spaces in the re-imagined Innis Library.