About
The Help Desk is open from September to April in the Mills Learning Commons (2nd Floor). During Covid these hours vary.
Learning Commons
The Learning Commons, located on the second floor of Mills Library, is a learning space.
NOTE: To access the Learning Commons when the main library is closed, enter through the southeast tower at Sterling Street.
Need Help? Just Ask!
Email
Send your emails to library@mcmaster.ca
Call the main line: 905-525-9140
Then dial the extension:
Mills, Innis, Thode: 22077
PrintSmart: 22111
Archives: 22789
You'll find our tutorials and guides in the Research Help section of the website. Check it out!
Here are a few specific support resources you might find useful:
- How Library Stuff Works Video Tutorials
- Library Basics - A guide for new users
Try one of these guides
Jump to more information about:
Borrowing | Interlibrary Loan | Printing | My Library Account
Media Help
Call our services desk & speak to our friendly staff: 905-525-9140 ext. 20734
Email Lyons or stop by during Lyons' opening hours - we are located on the 4th floor of Mills Library
Teaching, learning, or researching remotely? We're here to help! The Library Remote Support Hub has been designed to help you with all your information needs. From accessing books online and connecting to electronic resources remotely to requesting a research consultation and seeking media creation support, the Library Remote Support Hub is here for you.
Learning Commons Overview
SSC Academic Coaches
SSC Academic Coaches
Do you want to get a few quick resources for starting an essay or managing your time, but don’t want to book a full appointment to talk about it? Do you want to ask questions about some of the services that are available to you? Come to the 2nd floor of Mills Library and talk to an Academic Coach!
Academic Coaches will be at Info Desk in the Learning Commons from 12:30-4:30 from Monday to Friday. You can drop-in and talk to them about your studies. They might answer your question right away, or they might help you book an appointment with one of our excellent services on campus.
The Writing Centre
Writing Centre
Whether it’s a fully drafted assignment, essay outline, or even scrap pieces of notes that don’t fully make sense just yet, we offer writing assistance that can help you achieve your writing goals. Meet with one of our trained upper-year or graduate Writing and Academic Skills Tutors to talk about your academic writing.
Our Tutors cannot proofread, edit, or write your work for you, but they’ll help you build new skills and see your writing in a new way!
Appointments start in mid-September. Book an appointment on OSCARplus under “Appointments.”
UTS Help
UTS Help
In-person support at the Commons is not available for the 2022 Fall Term. To get IT support, please contact UTS (University Technology Services) which offers live chat and a new in-person line management queue.
