Library Accessibility Services (LAS) play a quiet but essential role in helping students overcome barriers and succeed in their studies at McMaster University.
For Sidney Hubbard, a third-year social work student, accessibility at the library is about being able to learn on equal footing.
“It’s being able to feel like you have the same or similar opportunities as everybody else,” said Hubbard. “And even when you don’t, it’s just knowing that there are people around to help make something work, and that it’s not all on you.”
Hubbard’s Student Accessibility Services coordinator referred her to LAS. Through LAS, Hubbard receives course materials in alternate formats and assistive technologies that help her stay organized and engaged while managing her courses.
That support is complemented by access to the Campus Accessible Technology Space (CATS), a quiet, sensory-friendly study environment in Mills Memorial Library, designed for students with varying learning styles.
“It’s nice having a space that is designed for you because it reminds you that you’re being thought of,” said Hubbard. “And that learning in different ways and giving learning supports is not an issue.”
Ola Fakhry, a fourth-year communications student, says having the right study environment has been just as critical to her academic success.
In her first year, Fakhry found it difficult to focus in busy study areas on campus. After learning about CATS, she visited the space regularly, immediately feeling the difference.
“It’s so healing being in that room,” said Fakhry. “You know everyone in there is dealing with something, and we’re all working towards the same goal.”
Over time, access to CATS, along with ongoing support from LAS, helped Fakhry build confidence in her ability to succeed.
“The goalpost felt so far away, and the LAS team helped bring it a little closer,” she said. “It gave me the tools and confidence to feel like I deserve to be here—that I deserve to graduate.”
The experiences of students like Hubbard and Fahkry reflect the responsive, student-informed support LAS provides.
Nancy Waite, LAS coordinator, who has supported accessibility at the libraries since 2013, says what continues to motivate her is the opportunity to help students through both their challenges and successes.
“When we hear from students how much a quiet study space helps them and makes it possible for them to continue in their studies, it makes this work worthwhile,” said Waite.
The support students receive is guided by staff like Waite, who help shape services and spaces to meet student needs.
Supporting student success through accessibility
What is now known as Library Accessibility Services began 45 years ago, when library staff wanted to build a service for students with disabilities. LAS has evolved over the years to remove barriers so students can focus on learning.
Through LAS, students with print disabilities can receive course materials in accessible formats such as PDFs, Word documents, and ePubs. Students can also borrow assistive technology, including laptops equipped with tools like Read&Write and Kurzweil.
CATS, which opened in 2018, is available to students registered with Student Accessibility Services. CATS offers a mix of private and shared study areas, extra monitors, adjustable lighting, noise-dampening seating, and an assistive technology lending library.
Originally just at Mills library, a second space is being built in Thode library.
LAS and CATS play a key role in creating more equitable learning environments, where students can engage with their studies on a level playing field.
“Everybody has a different story,” said Waite. “Accessibility is being able to do what everybody else can do. It’s not about privileging anybody. It’s giving equal access and removing systemic barriers.”
Students interested in using LAS or visiting CATS can start by registering through Student Accessibility Services. An SAS coordinator works with each student to identify which supports will be the most helpful, then refers them to LAS.
Hubbard says knowing these supports exist can make a meaningful difference in a student’s academic journey at McMaster.
“Asking for help is sometimes the greatest strength,” said Hubbard. “It is not a weakness or a burden. It is not anything to be ashamed of. It is important, and there are people who want to help you. You just have to say the word.”
Learn more
Visit the Library Accessibility Services website or email liblas@mcmaster.ca to learn more about their services and CATS.
