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All Suggestions for Mills Library

(Apr 15/19) Hi! The Grad study room in Mills has some great high desks at the windows, but not enough high chairs to fill them - might it be possible to get a couple more?

Library response: Thanks for your email. We will definitely look into providing some more stools in this space.   (Apr 24/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Mar 24/19) This year I have noticed an increase in 2 issues that have made Thode more and more unfriendly to study in. Number 1 There has been a huge increase in the lack of respect for the quiet study areas and staff are less and less responsive to complaints. Number 2 There has been an explosion in the number of people vaping inside the library. It was bad enough when people were doing it outside despite McMasters status as a non-smoking campus but for it to now have spread to inside a university building makes it look like the new rule only made things worst

Library response: Thank you for submitting these comments.  The Library just ran its Respect Campaign to try to encourage students to be more respectful of those around them in many ways, including respecting what type of space they are choosing to study in. We will try to be more digiligent in responding to noise complaints, but can only do this during the regular hours of opening. If this is happening in the late night study period, please let the security guards know there is a problem and they will talk with the offending groups. With respect to your comment about vaping, this is not condoned by anyone. Please report these issues to the staff at the main floor service desk as soon as this happens and they will deal with it. We have been told to notify Security immediately when these incidents happen and they will come talk to the offenders. If you are unable to come to the desk you could report this kind of a situation using the noise@mcmaster.ca email address as well. Please make sure you clearly identify where the vaping is taking place and we will send someone to deal with it. Thanks again for bringing these issues to our attention. Anne Pottier, Associate University Librarian (Mar 26/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Mar 19/19) It would be helpful if the upcoming events were more visible on the library website.

Library response: Thank you for submitting this suggestion. It as been forwarded on to the group responsible for the rework of the library's website. They are looking at all the feedback which has been received to make tweaks to the website moving forward. (Mar 21/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Mar 19/19) There is an awful buzzing noise in Mills Commons which makes it quite distracting/annoying when Im trying to get work done there. The buzzings been going on for a couple of weeks and gives me a headache Im there for long - could you kindly look into remedying the situation?

Library response: Thanks for submitting this suggestion. You are correct, there is a terrible buzzing coming from the lights in this area. We suspect the ballast for each light will need to be replaced, but this is not work we can do until after the end of term.  We appreciate your patience while we work to get this problem resolved. (Mar 21/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Sep 5/18) The sixth floor in Mills is suppose to be a silent study area, yet every time i come here there is always 1 group that is not mindful of others. It may be a good idea to have a worker regularly monitor the floor throughout the day to make sure that people are respectful of others and follow the rules.

Library response: Thanks for your suggestion. We do have staff walk through all of our spaces on a fairly regular basis, but can't be everywhere at all times. In the future, may I suggest you first ask the loud parties to quiet down, and if this doesn't work please send an email to quiet@mcmaster.ca or complete the form which can be found at https://library.mcmaster.ca/forms/report-noise-quiet-area These get sent directly to staff who will come speak to the chatty groups. Please make sure to give us some indication of where the problem is so we don't waste time trying to figure out where they are. Hope this helps! Anne   (Sep 10/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Jul 6/18) My name is Dustin Burlet and I am a PhD student at McMaster Divinity College (Old Testament). I have received your email via your business card that was given to me by Kim at the McMaster Mills Library here at McMaster University. I expressed to Kim my concern about the BS section of the library on the fifth floor, in particular, the moveable stacks and the high degree of usage that that section receives. I voiced a desire to see if it might be possible to put these items in a non-moveable stack section of the library and Kim informed me that you, Anne, were the person to speak to with respect to this matter, hence this email. I wonder Anne, what might possibly be able to be done to help to facilitate a change in this area. I do not wish to petition the library, nor do I wish to start a campaign or a flood of emails and such. I only wish to know what possibly might be able to be done to begin (and expedite) the process of transferring the BS items on the fifth floor to a non-moveable stack section. Thank you very much for reading this email Anne and for any consideration that you might give to this request. Have a great day, Sincerely and with respect, Dustin Burlet

Library response: Good morning Dustin - I believe I have addressed this issue via email with you directly, but am happy to post the response here as well. Anne We understand that the books in the religion call number ranges are well used compared to many othother areas of the library, and we're glad that this collection is active. Currently, we're not able to relocate the religion call number ranges without disrupting the flow of the stacks floors, which would make them even more difficult for users to navigate. We are working internally to develop ways to make our print collections more welcoming and engaging for users. We may also have some opportunity to re-arrange the stacks in the future, but the collections spaces are just too tight to permit this at the present time I do want to make sure you are aware of our new virtual shelf browse feature which is available via the catalogue: Search/browse by call number. Here you can browse the books in a call number range, then if you wish to use one of them click the Request button and our staff will retrieve the items and bring them to the main floor service desk area for you. If you need only a single chapter, you can also request this via the catalogue, and Library Services staff will scan and send it to you electronically. We appreciate your patience as we work through various collections related issues in the library. (Jul 6/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

(May 2/18) Is it just me or has the 5th floor been super stuffy? I think MacPherson is an oven at this time of the year

Library response: Unfortunately the campus ha not yet switched over from steam to chilled water. That will happen shortly. (May 2/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Feb 4/18) We had booked a study room in Mills library until 6pm on Saturday. We were told to vacate it by staff at 5:45pm due to closing procedure but were not aware of this since our booking said till 6pm nor had we heard the announcement. Could a change be made to the online booking schedule to be until 5:45 instead of 6?

Library response: Thanks for submitting your comment. I am sure this was frustrating for you. We will adjust the times for the last booking of these rooms to reflect the 15 min earlier closing. Have a good day (Feb 5/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Hours, Mills  |  Permalink

(Feb 2/18) Since the new wifi was implemented this past September, I have been unable to access any wifi on the 4th and 5th floors of Mills. Is there any way to get this fixed? It makes using the study spaces available incredibly difficult.

Library response: Hello - thank you for your message, and we understand that unreliable wi-fi can really cause a lot of grief in a study space. Although we don't directly manage the Wi-Fi for the building (that's UTS), we are advocating strongly to committees who decide on wireless upgrade priorities to ensure our libraries are better covered. We'll be sure to communicate any wireless upgrade news we receive from campus wireless committees.   (Feb 2/18)
Answered by: mcallic

(Dec 6/17) Hi! The 6th floor Silent Study area is very warm and none of the windows open.

Library response: Thanks for letting us know. We will work with Facilities Services to try to cool things down.   (Dec 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Oct 12/17) Hello, I am very confused with the new catalogue on library computer. It only seems to show e-books and the regular library catalogue is blocked for some reason. Normally Id just go on my phone to the library catalogue, but the wifi coverage in the upper floors of Mills that even this is frustrating. Thank you

Library response: I'm sorry to hear that you're finding the new catalogue confusing.  There are three different kinds of searches that you can do: The Quick Search tab simultaneously searches the library catalogue and the contents of several subscription and open access databases. The search results on this tab do include the Library's catalogue of both print and online resources, but the additional databases being searched mean that you will often see many more online resources. The Catalogue tab provides the same interface, but searches only McMaster’s library catalogue. This tab will show you both print and online resources, but only those that we have added to the McMaster libraries' catalogue. The Classic Catalogue link on the Library homepage takes you to a different interface. This site supports browsing of the library catalogue by author, title, subject, and others, as well as a keyword search. The search results here will include both print and online resources from the Library's catalogue, presented in a more traditional interface.     You can move from Quick Search to Catalogue by clicking the appropriate tab on the Library's homepage or in the search results screen. The Classic Catalogue is separate from the other two. Follow the link on the Library's homepage to search there. I hope that helps to make the catalogue a little less confusing! There is much more information about the new catalogue and some of its extra features in the FAQ document linked from the Library homepage, or at https://library.mcmaster.ca/content/quick-search-faq.  (Oct 12/17)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

(Jul 20/17) Hello fellow Marauders, I was wondering whether the university would invest in something like this: https://twitter.com/westsydulibrary/status/823425172711555073 . If McMaster wants to see itself as a top-tier university, it should try to invest in these material things which are both beneficial to the end-user, i.e. students, and positively influence the place. Thanks for reading. Best Regards, Mohamed Mirza

Library response: Thanks for your suggestion around the napping pods. We have seen these and do have something like this on a list of new things to consider providing for our students. I will investigate this model some more, so thanks for providing us with a model to look at. Can't promise if/when we might be able to do something like this, since our course cost would be a factor, but we will consider it.   (Jul 20/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Apr 25/17) Mills 6th is too warm again, and its very difficult to find comfortable quiet study space. Would very much appreciate if the temperature was dropped a bit!

Library response: I am sorry, but we are not able to control the temperature at this time of the year. It is all about fluctuating temperatures outside. The "heat" has been turned off, but the "cooling" isn't fully on since it has still been quite cool outside at times. Our apologies. (Apr 25/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Apr 17/17) Its too cold on the third floor of mills...it never used to be this cold the entire year but during exam season the temperatures are too low.

Library response: Unfortunately Campus Facilities started converting buildings from heating to cooling last week, and Mills was one of the first buildings to be converted. While we don't actually have a/c running, we are not able to turn heat back on. (Apr 17/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Feb 13/17) The microfilm/microfiche stations are extremely dusty, which makes it really difficult to capture a clean image on the readers. Would it be possible to have the stations dusted more frequently? Also, the plates on the digital readers could use a good cleaning too.

Library response: Thank you very much for your feedback. We will attend to this promptly. (Feb 13/17)
Answered by: mcallic

(Dec 8/16) can we please get standing desks installed somewhere as it improves health and studying

Library response: Thanks for your suggestion. We will make sure to include some standing tables/desks as we continue to renovate and change up our spaces, but in the meantime you can borrow a laptop stand from the service desk in any of the libraries which will permit you to stand while using your laptop.  Good luck on your exams! (Dec 9/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Oct 3/16) 6th floor Mills is boiling right now. Its really hard to focus when I feel like Im melting. Please turn on a/c!

Library response: Thanks for your message. We have reported this problem to campus facilities services. It is very warm in many areas of Mills. We appreciate your patience while we get this worked out. (Oct 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(May 20/16) The grad study room is unreasonably cold. I spent 8 hours in there yesterday and went home with an actual chill - it took me hours to feel warm again. Today, my smartphone read the room at 15°. Please please PLEASE turn up the temperature in that room!

Library response: Thanks for your message. This is a problem created by moving to air conditioning while the outside temperatures are still quite cool. Unfortunatley we cannot turn the heat back on. We will try to make some adjustments to call for less chilled air. (May 20/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Apr 18/16) Please turn the A/C on in Mills! 6th floor is a sauna!

Library response: I am sorry, we cannot turn the heat down since it does not officially switch to a/c until early May. We will see if we can get some more fresh air flowing into this area. We will do our best to improve the situation! (Apr 18/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Mar 30/16) Connecting to WiFi in the library can be extremely difficult, especially on the higher floors. Specifically the back row of desks on 5th floor Wifi just doesnt work. Is it possible to improve WiFi in Mills? Perhaps adding more routers higher up in the library or stronger ones wherever they currently are could help?

Library response: Thank you for your note! We appreciate the feedback. Tracking down the variables that make wireless access slow can be difficult. That's why this summer we'll be running some tests and determining if we need to approach campus IT about deploying additional wireless hardware. Thank you for your message. (Apr 4/16)
Answered by: mcallic

(Mar 21/16) Spaces that are labelled silent study such as the sixth floor are not being used by students in this way. There should be a better way to monitor this such as putting cameras or something to ensure that students are using this space appropriately.

Library response: Thanks for your email. We agree, it would be great if everyone would use designated spaces as they are intended. Unfortunately there aren't enough staff on duty at any one time to patrol all of our spaces, or to monitor cameras. We have provided an email address which can be used to report problems in Mills, Innis or Thode libraries. This email address is monitored at all times and a staff member will be dispatched to address the problem. We have posted this email address on posters in both the Quiet and Silent areas of the libraries. Next time, feel free to tell us about the problem when it is happening - drop us a note at quiet@mcmaster.ca Good luck on your exams! (Mar 22/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Apr 10/15) The 6th floor at mills has varying temperatures; It is getting unreasonably hot for some reason. I asked around, and people feel the same. Its been like this for the past couple of days that Ive come here. If something can be done to maintain a normal room temperature, that would be nice. Thank you.

Library response: We apologize for the situation - campus facilities staff are trying to figure out what is going on so they can resolve it. We hope they will identify the problem shortly, with a solution to go with it. There is nothing else we can do but keeping reporting it and asking for updates. Sorry - we know this is a very difficult environment to study effectively in. (Apr 14/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Mar 17/15) Most of the couches on the upper floors of Mills are worn through - the leather is cracked and/or broken completely and the filling is often showing. This is unpleasant to look at but also uncomfortable to sit on. Please do something!

Library response: Were are you sitting? We have removed most of these couches, just recently. (Mar 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Mar 17/15) I was sitting at the second floor computers yesterday and was heavily disappointed by the state of the computers. Not only are they running outdated operating systems, the scroll wheel on the mouse wasnt working and the keyboard was sticky and looked like it hadnt been cleaned in years - there was brown-ish dust and gunk all over it.

Library response: Thank you for sharing the feedback on the computers. We are actively investigating where we have public computers and refreshing them around a strategy of making computing a bit more invisible. When things get older (and filthier) they are the opposite of being invisible. We'd like to fix this. Are you referring to the computers in the Learning Commons - or near the bookstacks? (Mar 18/15)
Answered by: pottier,mcallic

(Jan 14/15) 6th floor mills is freezing again. It was warm yesterday but right now it is very cold. Please turn up the heat.

Library response: We agree, this seems to be an on again, off again problem. We report these problems to campus facilities services daily. They are trying to figure out what happens to make these changes. Thanks for your patience while they figure it out. (Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Jan 8/15) Its freezing on 6th Floor Mills would it be possible to turn the heat on because I can feel a vent with cold air coming out of it and I cant work when my hands are literally frozen!

Library response: We are on our way up to the 6th floor to take some temperature readings, then will place a service call again. Thanks for letting us know, and for your ongoing patience. (Jan 8/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Nov 24/14) The elevator doors open and close repeatedly when the elevator remains stationary on the 6th floor of Mills. This is a nuisance on the silent study floor. Please fix this asap.

Library response: This problem has been resolved. Thanks for reporting it. (Nov 24/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Nov 18/14) It is unfortunate how many students are disrespectful of the 6th floor silent zone. Every time I use this space I have to tell students to stop talking, which is frustrating because this shouldnt be happening. I have used the quiet@mcmaster email before, however, I wonder if a more effective approach would be to have someone patrol the floor every hour as my email isnt always responded to immediately. Its frustrating to have to ask this. I am baffled by how many students do not respect the quiet zone. I was going to also suggest more posters about how it is the quiet zone, but Im not sure how helpful that would be considering that I have often asked students sitting next to the giant SILENT ZONE letters to stop talking. Any help with this matter would be greatly appreciated!

Library response: Thanks for your suggestion. We will try to patrol this area more regularly, but in reality people quiet down when they see a staff person then the noise goes up as soon as we leave. We do try to make our presence felt more regularly during the time leading up to exams, and we will continue to do this. We appreciate your efforts to resolve the problem yourself, and would encourage you to keep doing this by speaking directly to anyone making noise, reminding them that people are choosing to be there because it is a designated Silent Study space. And please continue to send emails to quiet@mcmaster. ca.  We do try to respond to these emails as quickly as possible.  Thanks for your patience - if we all work on this issue we might make an impact!   (Nov 19/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Nov 17/14) 6th floor is very cold. Is there any way at all to turn up the heat??

Library response: There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved. (Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Nov 12/14) 6th floor mills is absolutely frigid. Is there any way at all to turn down the cooling system? Not only is it very cold, which shouldnt be the case at this time of the year, the system is also very loud as it blows frigid air.

Library response: There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved. (Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Nov 7/14) Hello, There is no heat coming into the graduate student room on the 4th floor of Mills. I am growing concerned as we are already in the winter season and its only going to get colder. Can we please get this fixed as soon as possible? Thanks.

Library response: Thanks for letting us know. Most of the heat has been turned on in the building, but we suspect they forgot about the perimeter heating in this room. A service call has been placed. Not sure it will improve today, but next week for sure. Thanks for your patience (Nov 7/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Oct 2/14) Id like to thank the McMaster employees or subcontractors responsible for communicating the importance of noise reduction to events in the Mills-MUSC square. This is certainly an improvement! Thanks again.

Library response: Glad we could help. We do try to report this when the noise gets out of control (Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Apr 17/14) Can we get more plugs for cubicles in Mills (especially 4th and 6th floor)? Sometimes its really difficult trying to find a seat with a plug nearby and we are forced to find somewhere else to study

Library response: Plans are underway to do this work over the summer months. (Jun 5/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Apr 15/14) Hello, the 6th floor today is really cold, please is there a way it can be adjusted? I wearing my coat to study right now

Library response: Hello - we did open the dampers yesterday to get some more air circulating when it was so warm. These have been shut but it might take a while to get the temperature back to where it should be. Unfortunately it takes a while due to the age of the building and its mechanical systems. (Apr 15/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Mar 3/14) One concern I have is the lack of adequate 100% silent study space in most of McMasters libraries. Mills 6th floor is designed to be totally quiet, yet there are two elevators that are constantly making that annoying noise that signals when the elevator arrives at the floor. Is there any way to disable that noise on the 6th floor? Because of the floor layout, there really is no space up there that would be free of this nuisance.

Library response: Thanks for sending in your comment. Unfortunately we are not able to disable these notification bells since they are used both as a safety mechanism to indicate when a car has arrived and for those users with little or no sight to indicate when a car has arrived. Perhaps you could consider using headphones while using this space to ensure total silence.  (Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Feb 28/14) It will be better for commerce student if mills/innis can extend one hour on Friday. Most of our commerce midterm start at 7pm but mills/innis close at 5:45. It is inconvenience for us to find the other study space and only less than one hr left to study. If the library close at 7pm, it will be much more convenience for us. I do understand everyone wanna go home early on Friday

Library response: Thanks for your message. We can consider this request for the fall term, since we are pretty much past the midterm exam period for this term.  (Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Hours, Mills  |  Permalink

(Feb 25/14) The Grad study room is great. However,the temperature there is so low. Is it possible to increase the temperature a bit?

Library response: Sorry this took so long to resolve, but we think we finally found the problem. It should be much warmer there now. (Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Feb 13/14) I understand there are floors in Mills library that are for silent study but these are often times really full making it hard to find a place to sit. This results in having to sit on other floors where talking is allowed which is okay but yelling and speaking excessively loud should not be permitted. Is there any way to moderate this? Its really hard to study when you can hear peoples conversations 4 tables away!

Library response: Thanks for your message. Given the high number of students using our spaces on a daily basis, the best we can do is try to designate specific spaces as Quiet or Silent. If students are being very loud in other areas can we suggest you ask them to keep it down? They may not realize how loud they are being. Alternatively you can try to find a seat in one of our designated spaces. A list of these spaces can be found at http://library.mcmaster.ca/study-space   (Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Dec 6/13) I understand you have to restart the computers daily, but can you please install something on these computers to actually warn us that the computers are going to restart and delete all of the work people spend on it, as opposed to just restarting them with no warning.

Library response: Thanks for this feedback. I've passed along this suggestion to the staff who maintain our desktops. (Dec 8/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

(Nov 14/13) Hello, I frequently study at Mills Library in the Learning Commons area. I have found that the temperature in this environment is constantly fluctuating. Today, November 14, 2013 has proven to be an exceptionally hot day in the Learning Commons. As I look at the thermometer in the area at 1:42 pm, the temperature reads 91 degrees. This is not a conducive study atmosphere. I had come to the Learning Commons this afternoon because other areas in Mills Library were occupied. I find it difficult to understand why such extreme temperature fluctuations frequently occur in this library. I am hoping that this issue can be resolved in a timely manner. Thank you.

Library response: Our apologies for the heat issues today. The large air supply fan which services the Learning Commons area has been replaced and is just now being turned back on after being out of service for almost six months. Apparently there was a problem with the controllers when it was turned back on, so temperatures weren't being regulated. We may still have a few glitches over the next few days, but after that we should be able to predict much more suitable conditions in this area. Thanks for your patience while this problem was being resolved today! (Nov 14/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Mills  |  Permalink

(Oct 24/13) As students stay to study during the extended study hours, there is no access to food in the student centre or in other buildings. The least that should be done is ensuring that the vending machines in Mills Learning Commons are actually functioning. Learning commons is also generally much warmer than room temperature, even reaching up to 86 degrees fahrenheit. As the only available study space on campus during these late hours, it needs to be more accommodating for students as they study, rather than distracting them with these temperatures and inaccessibility to food/drink. Thank you.

Library response: Thanks for your message. We do apologize for the vending machines not working. Both companies have been contacted and asked to both repair the machines and to ensure they are fully stocked between now and the end of exams. We do know how important this service is to students using the Learning Commons area to study late at night. We are in the process of replacing the air supply fan which feeds the Learning Commons. This work has been ongoing for several months, and should be completed by the time everyone returns from the mid-term recess. The project itself has taken much longer than was originally planned. Our apologies for how warm it can get there. Thanks for being patient during the last few days of this project. (Oct 24/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Sep 30/13) The 6th floor of mills study is suppose to be a quiet studying place, but people tend to come up here with their friends and treat it like a place to hang out and talk. There are signs, but nothing is ever reinforced. Whats the point of having a silent study, if its actually a silent study but a hang out space?

Library response: Thanks for sending in your comments. We do periodically walk through the area and remind people this area is a Silent Study floor.   Please feel free to send an email to quiet@mcmaster.ca when you feel there are problems and we will send someone up right away. Make sure you let us know exactly where people are talking so we can come directly to that section.  As we get farther into the term silent study becomes more and more important to everyone. We do hope people will self-police this area as much as possible, asking offenders to move elsewhere, or sending an email to the address above. (Sep 30/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Sep 19/13) hi, I have always studied on the third floor and it seems as if the desks have been shifted. Half the study desks by the bay window do not have plugs any more and others have plugs right by the chair instead of centered between the two desks. I had a very uncomfortable moment with someone trying to crawl thru to plug in her laptop like right under my desk. If someone could please look into if the desk can be shifted back Thanks

Library response: Thanks for this comment. We did re-arrange the carrels in this area a little bit to prevent people from tripping over these floor boxes. We are looking at ways to move access to power receptacles to the tops of carrels as we have in other areas in the library. Hope to get to this shortly! (Sep 24/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Mar 28/13) Can you please stop having all the computers reset themselves at around 3 am every night, or at the very least, not at the areas which you have open 24/7 (Mills Learning Commons).

Library response: Thanks for writing and sharing this with us. Alas, it's important that we cycle the machines daily in order to update the operating system and programs, and so we pick the time that statistically has the lowest traffic.   To help avoid losing work, there is a warning, and it is possible to postpone the restart temporarily. (Apr 19/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

(Mar 12/13) Hi, I have noticed that the people in the study rooms at the end of the 4th floor quiet study area are really loud these days. It is very distracting because it is supposed to be a quiet study space. Also because of the wind in the room me and my friends often feel cold while studying here. If someone can find a way to resolve my two problems I will greatly appreciate it! Thanks!

Library response: Thanks for your comments. We will add some signage to the Group Study Rooms to remind students using these rooms that they are located next to a Quiet Study area and will monitor the noise when staff walk through this area. In terms of the cool air blowing in the room, this changes depending on the temperature outside. We had complaints on Sunday that it was too warm in this area. We do monitor it to make sure there are no mechanical issues, but please do let us know if the temperature swings too much in either direction. We do want this to be a comfortable space for everyone to study in. (Mar 13/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Mar 6/13) Hi, There is no Wi-fi connection on the fifth floor of Mills (past the rangers i.e. moving book shelves and close the staircase is located) where the desks are located. i would appreciate if something could be done about it. As without wi-f i am not able to access the internet to do my research for my assignments or even check Avenue to Learn. Wi-fi should be avilable at any spot in any library as so much of work now is done via the internet. Thank you! your help is appreciated.

Library response: You are correct that there are, in fact, some dead zones in Mills where the wifi signal fades. In a building with that much concrete and metal book stacks, it's inevitable. In general, we have one of the densest wifi umbrellas on campus, but it will not be perfect. (Mar 6/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

(Feb 11/13) A few years ago we had floor plans for Mills, that could be accessed via the Library Floor Plans page on our website. Since the renovations, and the changes to the library in the past few years, the Mills Floor Plans were taken down, likely because they were out of date. The floor plans were extremely useful in directing people who were seeking out certain rooms from the stand point of being behind the front desk, but as a student I also found them to be a helpful resource. Are there any plans in putting up new floor plans? Even outdated floor plans are more useful than a lack of floor plans.

Library response: Thanks for the comment. Yes, we did take the ones for Mills down because they were so out of date, but we do plan on replacing them with something basic to start, then perhaps a little more sophisticated down the road. Not quite sure when this will happen, but knowing that people actually did use them provides us with greater incentive to push these out. The floor plans for Innis and Thode are current. Stay tuned! (Feb 12/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Feb 4/13) You really need to update the signs on the doors in the stairwell to accurately reflect the books that are on each floor. I let it go without comment last term, but I have wasted too much time now walking up and down that stairwell being misled as to where I can find the books that I need. And even if you are still re-oganizing, I dont think that it is too much work or trouble to update the signs based on the latest state of the floors that still have books on them. Regards, Nicholas

Library response: Thanks for your comment. I am sorry, we totally overlooked the signage on the interior staircase doors. We will correct this as quickly as we can. (Feb 4/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Mills  |  Permalink

(Nov 6/12) The study spaces at Mills are absolutely incredible and it was very considerate of the university to instill them; its too bad that the people using them arent. Several times I have had to either change locations within the Silent Study Area on the 6th floor even after proceeding to talk with the individuals about it. On a few occassions I have moved to the Quiet Study Area on the 4th floor, but that is hardly any better. I indicated the problem because I find myself having to go to Innis in order to use their quiet study area, and Im not even a Commerce Student. Please come up with an answer to this situation as the study areas are perfect besides these minor set backs.

Library response: Well, first of all, we are glad you like our newly configured study spaces. We are still tweaking the Silent Study space on the 6th floor and the Quiet Study space on the 4th, by adding more signage, and soon to come, more power in both areas! It's true that the biggest issue around these new study spaces is to make sure they are used appropriately. Library staff do walk through these areas on a fairly regular basis, but we don't have enough staff to monitor them at all times. When someone is using the space inappropriately - usually talking, or trying to work in a group - it would be great if someone else in that study space could remind them of how the space is to be used. If there is no response, feel free to send an email to quiet@mcmaster.ca - a staff member will be dispatched to the area, so please make sure you tell us where you are - or you can talk to anyone at the service desks in any of our libraries. We hope these spaces will be used as they were intended, but it may take some time to get people to comply. Please do your part by asking offenders to stop...we appreciate any assistance we can get with this. (Nov 6/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Oct 30/12) I know the computers at Mills were recently replaced, but for some reason not all of them work. I typed in google in the address bar, and as soon as I clicked Enter it deleted it and put the mcmaster website in the address bar again automatically. The icon kept turning as if it was loading, but nothing happened, and this was on two different computers. Why are links not connecting as soon as you click them? Very slow or unresponsive connection. Also, I am lamenting that we are discarding a huge amount of books and sending them off to Syria of all places, as someone told me during the Spring 2012 term. It seems books are disposable, but then if we lose a book I was told it would be $100 charge to replace, regardless of the title, with an additional $25 service fee. Good thing I found it but these charges seem arbitrary and out of proportion, especially if its an obscure title that may be on the chopping block anyway. Lastly, we appreciate good librarians in the library who know the worth of good books! Thank you.

Library response: Please do let us know the location and, if possible, the number of the computer that had these issues. We haven't had general issues of this type and would like to address the machine with the issues. Regarding the loading speed, this is a chronic issue that results from a combination of factors, some of which we control, others of which are beyond us. We are working on solutions, and hopefully will resolve most of the issues in the near future. (Nov 2/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)
Categories: Customer Service, Mills  |  Permalink

(Sep 20/12) I really like what youve done with the sixth floor! It is now one of the best study spots on campus in my opinion. Unfortunately, there often seems to be a lack of understanding on behalf of many of the students there is as to what silent study means. I regularly experience groups of people chatting over a few study booths, people watching movies with no headphones, and even answering their phones. This gross lack of respect makes it quite difficult to work, and undermines the entire purpose of the space. Solutions I can think of include increased patrols of the area, and or stands in front of every entrance reminding people of the rules and purpose of the floor. Personally, I dont like spending all my time asking people to be quiet, but so anything you could do in this matter would be greatly appreciated. Thank you!

Library response: We're glad you like this new Silent Study space, and hope that you will spread the word to all your friends! Our apologies for the delay installing appropriate signage in this area. Signs will be posted this week. We have already updated the Study Space section of the website, which can be found at http://library.mcmaster.ca/study-space. A reminder that new Quiet Study spaces have been created on the 4th floor of Mills and the 2nd floor of Thode. We will do our best to monitor this space, but due to limited staffing would ask that students first speak themselves to anyone who is not following the Silent Study space expectations. If you are unsuccessful, please feel free to send an email to quiet@mcmaster.ca. We will then send a staff member to come and speak with anyone not respecting everyone's need for a truly Silent Study space. Feel free to continue to report any problems you may have in this area. (Sep 25/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Sep 12/12) the internet is very slow and the connection keeps on resetting! How can students do research and assignments like this!?

Library response: We hear you, but ultimately the slow network is a campus IT (i.e.- UTS) issue, not one the Library can control. It's an annual cycle, it seems, at many universities, not just McMaster: at the beginning of the semester, network bandwidth usage increases exponentially over its summer lows, and any weak spots that have developed in the meantime are exposed and become critical very quickly. This strikes everyone, of course, students, staff, faculty, visitors, etc. We share your pain. (Sep 12/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

(Sep 12/12) The entrance gate to the 2nd floor commons has a very squeek when people enter it. Wondering if someone could get some W40 on that?

Library response: Thanks for letting us know...we will get right on that! (Sep 12/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Mills  |  Permalink

(Jul 10/12) Hello, The new windows 7 computers in Mills restart automatically when you try to use them after they have been sitting in sleep mode for a while. I like the windows computers better than the Mac computers but it is very irritating to sit and wait for them to restart each time. Can you please fix the new windows 7 computers in Mills?

Library response: Thanks for the feedback. I've passed this on to our computer experts, who have seen a few instances of this and are on the case. As with all new technology deployments, it's a matter of working out the kinks, which is why we got these out well in advance of the new semester when demand goes up. (Jul 10/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)