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All Suggestions for Innis Library

(Oct 18/18) Often students book rooms and do not use them. Potentially figure out a way to confirm this so that others may use. i.e. send an email 10 min. before to confirm.

Library response: Thank you for your comment and suggestion regarding our group study room booking system.  We do have a policy for group's who do not show up for their selected booking time.  They have 15 minutes from the time of the booking to show up at their selected group study room.  After the 15 minutes, if the room is still unoccupied their booking will be cancelled and another group can use the room.  https://library.mcmaster.ca/mrbs/  If you see an unoccupied room please do not hesitate to ask a full time staff member at the Services desk for assistance. Thank you again for your comment and suggestion. (Oct 18/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Other, Innis  |  Permalink

(Apr 26/18) Thank you so much for providing a small and comfortable working space to focus on studies and learning. All the attention provided by the librarians towards the students is truly appreciated. McMaster is a better place with Innis library.

Library response: Thanks so much for taking the time to share these kind words with us. I will make sure this is passed along for the Innis staff to see. Hope the exams went well. (Apr 26/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Study Space, Innis  |  Permalink

(Mar 28/18) Can Innis please be open on Saturday during exam season? Although its small, Innis is by far the cleanest and friendliest library and the defacto best place to study on campus!(<- a fact, not an opinion) Wed all really appreciate more of this librarys hours.

Library response: Thank you for your kind comments about Innis Library, I'll pass them along to the Innis staff.  I'll also pass along your comments to our hard working cleaning staff.  I'm sure she'll be happy to hear one of our users notices the work she does each day to keep Innis clean. I have great news!  Innis Library does extend its hours during exam time to include Friday night and during the day on Saturday.  Innis will also be open late night hours from 8:30am - 1:45am Monday to Thursdays starting Monday, April 9th.  You can access our Library hours here: library.mcmaster.ca/hours-info/week-innis/2018-W15 Thank you again for your comments and good luck on your exams!   (Mar 29/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Hours, Innis  |  Permalink

(Feb 8/18) Please extend Innis Library hours. The late hours are very useful and appreciated. This library is the best and favorite study area for many of us. Thank You

Library response: Thank you for your submission to our online suggestion box regarding late night hours at Innis Library after Reading Week.    Last term, Thode Library began offering late-night studying hours earlier in the term, immediately after Reading Week, the same as Innis Library.  The impact of the availability of this additional study space on the use of Innis was significant.  Innis saw its number of users drop dramatically as Thode’s numbers rose, dropping down to more than half of the previous year’s numbers.  As a result, we found it wasn’t feasible to keep Innis open for late-night studying this term.    However, we will be opening our space for late-night studying during the coming exam period.  You will find more details posted on the Hours section of the Library website.  We will continue to review our late-night studying offering for the 2018 – 2019 academic year.   (Feb 9/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Hours, Innis  |  Permalink

(Nov 14/17) The Innis study rooms are very warm and are not ventilated well. I would like it if you guys fixed it. Even fixing the ventilation would work.

Library response: Thank you for your Suggestion box submission and we apologize for the very warm temperatures at Innis Library.  We placed another call to Facilities Services and we're happy to report that as of today (Wednesday) air circulation has returned and the Library is feeling more comfortable.  Thank you again for your comments. (Nov 15/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Temperature, Innis  |  Permalink

(Aug 29/17) I tried to renew the library books today but I found out that the log-in feature has changed. I am not sure why features that are not broken are being fixed, and now end up being broken. So now, I cannot renew the books online so I either have to pay a fine or bring the books back personally for renewal, which are either way, a waste of time and money.

Library response: Thanks for your message. We migrated to a new library catalogue and system earlier this month and there appear to be a few things which have just started not working. One of these things would be getting access to your account so you can renew books.  We are working to correct these problems as quickly as we can. We will keep the Service Alerts on the library's home page updated and are tweeting out updates as they occur. We will make sure to waive any fines incurred as a result of not being able to renew your books. We appreciate your patience. Please contact the Innis Library at 905-525-9140 Ext. 22081 or inncirc@mcmaster.ca. Please provide us with your information and we will be happy to renew those items for you.  We can also walk you through the new log in process.  We apologize for the inconvenience this has caused you. (Aug 29/17)
Answered by: pottier,apearce
Categories: Other, Innis  |  Permalink

(Apr 6/17) Please turn down the temperature in Innis, particularly in the quiet section. It is almost always boiling hot and very uncomfortable in Innis. I complained to the front desk and they said they have had many complaints but are unable to fix it for some reason. Please fix this as Innis is one of my favorite libraries and I really like the hours to 2:45 am.

Library response: Thanks for sending your comment in.  This area can be a problem since it has it's own perimeter heating, but this is controlled by the outside temperature, which was quite cool last night. It is going to get warmer this weekend, so the temperature should be more acceptable after today. We are going to move a couple of floor fans into the room to see if moving the air around helps at all. Hope this helps. Good luck with the studying! (Apr 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Temperature, Innis  |  Permalink

(Feb 28/17) Can you please improve the air circulation in Innis library? I often find it hot here and some disgusting smell.

Library response: Thank you for your comments about the air circulation and odour.  We apologize for the uncomfortable conditions in Innis Library.  The unusually warm temperatures has lead to the fluctuation of temperatures in our Library.  If you could provide us with more information such as the area you were in we can let McMaster Facilities know.  If this happens again please let the staff at the Services desk know as soon as possible and they can investigate the area and especially the smell.  We can place a service call in to McMaster Facilities.  I've walked around the Innis this morning and the air flow seems to have improved.  We'll monitor the conditions today and keep Facilities updated on any changes.  Thank you again for your comments. (Mar 1/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Temperature, Innis  |  Permalink

(Sep 11/15) Please load Stata software on computers at Innis library

Library response: Hello, Thank you for the suggestion - have you tried SPSS for Windows on the systems in Innis? Is there something specific you need to do that SPSS does not support?
Further: Ines Perkovic from Innis Library says: It looks as though Stata IS available in all the UTS student labs. http://www.mcmaster.ca/uts/lab_facilities/labs/software_avail/index.html The closest student lab to the Innis Library is the KTH basement (KTH B121 and B123) - only a short walk away from us.  This may ultimately be the solution/answer to the suggestion below. (Sep 14/15)
Answered by: mcallic
Categories: Other, Innis  |  Permalink

(Oct 22/14) No one at the desk.

Library response: This comment was submitted through our Suggestion Box at the Innis Library Services desk.
Thank you for your comments and we apologize that someone was not available at the desk at the time you were in need of assistance.  Our staff member may have been away from the desk assisting another patron and it was taking longer than they had first anticipated.  If we are able to we always try to keep an eye on the desk whenever we need to step away from it.  We also have a bell at the desk closest to the entrance/exit gates you can ring to alert our staff member.  If you could please provide us with the day and time that it happened that will help us reevaluate our high demand times. (Oct 22/14)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Customer Service, Innis  |  Permalink

(Sep 18/14) I find that the staff in Innis do an excellent job. The Librarians take the time to listen to you & process your needs quickly and efficiently.

Library response: (This comment was submitted in the Suggestion Box at the Innis Library Services desk)
Thank you for your comments.  We're happy to hear about your positive experience at our Library Services desk.  I will pass along your comments to the Innis staff.  (Sep 18/14)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Customer Service, Innis  |  Permalink

(Oct 28/13) The construction being done above Innis is ridiculously loud and intrusive. Could this not be done earlier in the day, say, starting at 7? Or maybe on Saturday when Innis is closed? The success of the silent area in Innis is ruined by the constant drilling!

Library response: Thanks for your message. This is not work related to the library, but we did find out more about it. It turns out Campus Facilities is doing some foundation work on the wall below Innis, which is probably vibrating up through the floor. I have been told this work will take another day or so, but the contractor has agreed to do most of the drilling work in the morning, with patching work being done in the afternoon. We apologize for this inconvenience, but appreciate your patience.  Anne Pottier, Associate University Librarian, Services & Facilities (Oct 28/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)
Categories: Other, Innis  |  Permalink

(Sep 27/13) Please extend the closing time to 1:00a.m. (I am open to working the extra hours). Prohibit students from coming in with food. The smell can have a distracting effect on other students.

Library response: Thank you for your written submission that was left in our Library suggestion box.  Budget, staffing, & gate count numbers do not allow us to be open until 1:00 a.m. each night however currently there are extended hours available at the Mills Learning Commons.  Please see this link to the hours: http://library.mcmaster.ca/hours-info
The Mills Learning Commons is currently open until 2:00 a.m. then moves to 24/5 on Oct. 20th and then 24/7 during exams. We're sorry to hear that food smells are distracting.  Eating is permitted in Innis Library however we can revisit & review this policy.  We appreciate you bringing this to our attention. Thank you for your comments & if there's anything else we can help you with please do not hestiate to talk to one of the staff members at the Library Services desk. (Sep 27/13)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Other, Innis  |  Permalink

(Nov 30/12) (This comment was submitted via our suggestion box) Youre appreciated! Every time I come to the Innis Library there is a lady there who is most helpful, beyond help! If I have questions, she takes the time to answer them (all of them) and I dont know too much about computers. Thank you Margit, keep up the excellent work. Thank you, Colette Labour Studies - 2nd year

Library response: Colette, thank you so much for your kind words.  Margit makes us proud of her dedication to helping our patrons at Innis.  We'll be very happy to pass along your comments to her. (Nov 30/12)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Customer Service, Innis  |  Permalink

(Feb 13/12) Although the computers were replaced this year in Innis, performance has remained unchanged. Internet is very inconsistent and often doesnt work. It has been like this for my entire four years of Undergrad. The computers themselves are just as unreliable. I have been patience in waiting for upgrades, but please make sizable changes as I assure you many other students agree with me.

Library response: The replacements in Innis did not cover all of the public PCs, so it might be the case that you were using one of the older machines. We do have a separate issue with Internet. As you know, when you use our public computers, when you access a site outside of the mcmaster.ca domain space, you are asked to enter your Mac ID. This is done so that we have a log of who used the Internet and when, which is a security requirement (i.e.- not to provide open unauthenticated access to the Internet). The solution we have in place to manage that, essentially an internal proxy, has had some performance issues of late. These have been identified and we are working to mitigate them. Moreover, we are considering changing entirely how we handle this procedure, with an eye toward eliminating the proxy altogether. (Feb 27/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

(Nov 9/11) Its not helpful that the printers default is set to double-sided. I know that it helps save paper, but the students still have to pay for the number of pages and most classes require that assignments NOT be double-sided. When students forget to set the printer to single sided, and have to re-print it, it costs them more and it wastes more paper. Please change this back so that the default is single sided.

Library response: Thanks for your comments.  The change to a default double sided printing came not only from the University’s Sustainability initiative but also from our library users asking us to default to double sided printing from our online suggestion box.   http://library.mcmaster.ca/php/suggestionbox.php?f=recordbrowse&library=ALL&id=396http://library.mcmaster.ca/php/suggestionbox.php?f=recordbrowse&library=ALL&id=381
With our new PrintSmart system our users have more control over what and how they are printing and copying documents.   When you are sending your print job, you can select single sided from the print properties tab.   We are happy to help you and we don’t want you spending extra money on copies you don’t want, so please ask any of our staff to assist you and we can ensure you get your copies the way you want them.  Thanks again for your comments. (Nov 15/11)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

(Oct 9/11) Can somebody just tell Ines that she is amazing? Thank you

Library response: Thank you for your kind comment about Ines.  We think she's pretty awesome too.  We'll be more than happy to pass along your comment to her. (Oct 9/11)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Customer Service, Innis  |  Permalink

(Oct 6/11) (The following comments were submitted through our suggestion box at the desk): Please provide Apple Mini Display Port for MacBooks/Pro/Air and A/V outlet for displaying laptop screen on TV.

Library response: Thank you for your recent suggestion for Innis to purchase Apple cables for use with the library's projectors and TV.  You'll be happy to hear we've placed a request for these cables and it has been approved.  If they are in stock we hope to have these cables available to sign out very soon. (Oct 6/11)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Follow-up Comments:

Update: Good news!! The cables are now available on Reserve to sign out for 4 hours. apearce (2011-10-09)


(Sep 23/11) As Innis is a library, it would be nice to have someone monitoring the overall noise of the general study area.

Library response: Thank you for your comments regarding the study areas.  Our staff do try to monitor the noise levels in the general, quiet and silent study areas on a regular basis.  However, at our busy times this may not always be possible.  Please let one of our staff members at the Library Services desk know about the noise levels and we would be happy to speak to the person or group. (Sep 23/11)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Study Space, Innis  |  Permalink

(Sep 23/11) Time Magazine would be a great addition to our already outstanding collection of extracurricular reading material.

Library response: We would love to have Time magazine at Innis but it is considered a general news magazine and not specific to Business.  However, the good news is that the August 8th 2011 edition is available in paper format at Mills Library:  http://library.mcmaster.ca/catalogue/Record/789926Thank you for your comments and compliments about our collection.
(Sep 23/11)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

(Sep 8/11) (The following comments were submitted through our suggestion box at the desk). I suggest that you ban eating in the library. Particularly hot food in the close confines of the quiet study at Innis. If the libraries dont want to enforce it at least put up a sign and let students enforce it themselves. Thanks.

Library response: Thank you for your comments regarding food in the silent study area of Innis Library.  We appreciate you making us aware of this problem because according to our policy regarding eating in the library it is not permitted in the silent study areas.http://library.mcmaster.ca/policies/behaviourWe are creating better signage to make everyone aware of this policy.  Please do not hesitate to ask a full time staff member for assistance if this happens again.  We would be more than happy to speak to the person. Thank you again for your comments.
(Sep 8/11)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Other, Innis  |  Permalink