Thanks for your suggestion. We will try to patrol this area more regularly, but in reality people quiet down when they see a staff person then the noise goes up as soon as we leave. We do try to make our presence felt more regularly during the time leading up to exams, and we will continue to do this.
We appreciate your efforts to resolve the problem yourself, and would encourage you to keep doing this by speaking directly to anyone making noise, reminding them that people are choosing to be there because it is a designated Silent Study space. And please continue to send emails to quiet@mcmaster. ca. We do try to respond to these emails as quickly as possible.
Thanks for your patience - if we all work on this issue we might make an impact!
Answered by: Anne Pottier (Associate University Librarian, Library Services)