This comment was submitted through our Suggestion Box at the Innis Library Services desk.
Thank you for your comments and we apologize that someone was not available at the desk at the time you were in need of assistance. Our staff member may have been away from the desk assisting another patron and it was taking longer than they had first anticipated. If we are able to we always try to keep an eye on the desk whenever we need to step away from it. We also have a bell at the desk closest to the entrance/exit gates you can ring to alert our staff member. If you could please provide us with the day and time that it happened that will help us reevaluate our high demand times.
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)