Thanks for sending us your comments. We do appreciate you taking the time to do this. We agree that there can be problems with small groups of people who don't feel they have to abide by the rules and regs as they are laid out. Thankfully there are only a few groups like this, but they can be quite disrupting to those around them. We have tried walking through spaces and asking those who are clearly making too much noise to keep it down, or better yet, relocate to someplace more appropriate for their activity level, but unfortunately we would have to be doing this all the time. I am sure you have seen things quiet down when a staff member walks by then the noise picks up as soon as they have left the area.
We have tried to zone our spaces so that there is a variety of normal/noisy, quiet and silent study space in all three libraries. We do encourage our users to choose the space which best fits their study needs, but this is not always possible. More information on the different kinds of available study space can be found at http://library.mcmaster.ca/study-space.
One thing we are trying is to have users send an email to email@example.com to report particularly loud individuals or groups of people. This email is read by the staff on each of the service desks and once received a staff member is dispatched to attend to the problem.
We are looking for different ways to deal with the problem of noise, and are always happy to receive suggestions. We will monitor the areas as much as possible, but we can't promise a regular patrol.
Glad you like the 2nd floor of Thode! We hope to be able to renovate the lower level at some point to make it a little more comfortable and appealing as well.
Answered by: Anne Pottier (Associate University Librarian, Library Services)