Library response: I can assure you that we are doing everything we can to resolve the issue. As I've stated before, the issue is incredibly complex, not least because it only occurs sporadically and only impacts certain users, not all, so we believe that it's an interaction between how network traffic is routed to campus and what happens with it when it hits campus. That's not an excuse; it's an explanation, however unhelpful it may be.   I understand your frustration. I continue to encourage people not to sit and wait when a page doesn't load. The issue is essentially that some calls to our servers go off the rails, but not all. I experience this problem, too, from offsite, and if a page doesn't load within 6-8 seconds, I hit refresh, and 95% of the time it loads within one or two clicks on refresh. That's irritating, but it keeps me working without much delay. (Oct 1/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

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