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(Sep 24/13) Please, please do something about the way the library page functions for remote
users. As a grad student, I work from home often and even doing a simple catalog
search takes a ridiculous amount of time and multiple refreshes, to say nothing of
trying to access things like journal databases. Even loading this suggestion page
took ages. Ive heard all of the excuses before--youre working on it, the issue is
elusive or intermittent and you cant figure out how to fix it. Or, you are soon
to be doing major upgrades that will improve function (Ive heard this 3 or 4 times
over the last 5 years, and no upgrade has ever fixed the issue). The simple fact is
that the way your library website functions is unacceptable for an institution of
your size and prestige. If the university is not giving you the resources the fix
this problem, let us know instead of hiding behind excuses, so that we can work
together to make things better.
Library response: I can assure you that we are doing everything we can to resolve the issue. As I've stated before, the issue is incredibly complex, not least because it only occurs sporadically and only impacts certain users, not all, so we believe that it's an interaction between how network traffic is routed to campus and what happens with it when it hits campus. That's not an excuse; it's an explanation, however unhelpful it may be.
I understand your frustration. I continue to encourage people not to sit and wait when a page doesn't load. The issue is essentially that some calls to our servers go off the rails, but not all. I experience this problem, too, from offsite, and if a page doesn't load within 6-8 seconds, I hit refresh, and 95% of the time it loads within one or two clicks on refresh. That's irritating, but it keeps me working without much delay. (Oct 1/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)