I understand your frustration, and share it. The particular issue is not one of speed, it's about connectivity, specifically for users off-campus coming in via DSL lines. We know that much, but what has made this issue so elusive is that the problems are neither persistent, nor consistenly replicatable. We have taken numerous steps to mitigate the issue, but as yet have been unable to make much of a dent. We are working with UTS and others on campus. I agree that there is a bottleneck here for this particular traffic stream, but finding the cause/source has been thus far challenging.
I should repeat here the one known solution: simply hit reload on the page. Typically, this problem manifests itself as the browser just spinning and spinning with nothing loading. If one has waited 7-8 seconds and nothing has loaded, it never will, so just hit reload. In my experience, this resolves the issue within two or three clicks. Not ideal, but at least it gets things moving again.
One last note: there are major upgrades occurring this summer to the network backbone for the campus, so hopefully many benefits will result from that work.
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)