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(Sep 8/12) I want to recommend a referencing software, known as mendley.It is far more easier and user-friendly compared to refworks. Moreover refworks has lot of issues for off-campus users. Mendley has lots of updated features like free sharing of references which makes it more helpful for a cross country research. I request you to kindly have a look into this issue.
Library response: Thanks for your suggestion to consider replacing RefWorks with Mendeley. We are certainly aware of this product. However, we have licensed RefWorks through OCUL (Ontario Council of University Libraries) who agree on joint products and get good prices as a result. We simply can't afford to license a separate product on our own. Sorry! In the meantime, you can use the free version of Mendeley which comes with lots of neat features including mobile access, although you are limited to 50 MB of storage space. (Oct 16/12)
Answered by: Liz Bayley (Director, Health Sciences Library)