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(Sep 12/11) Many of the Dell computers on the Mills 2nd floor are simply not working. And some of the ones that do work have very slow internet to no internet at all. Therefore, it is very hard to get a seat on a computer during the day because students are saving seats at the computers that work while they go to class in fear that they wont get to a computer when they return. For a start Computer # 30366 and 30440 are not working at all.

Library response:

Thank you for bringing those two machines to our attention. Over the summer, we purchased a large number of new computers for public areas that we will be rolling out over the next couple of months as we get them configured. This will allow us to retire some of the older, crankier machines, as well as those that have just given up the ghost.

The network issue you experienced was caused by a hardware failure on a central system that regulates Internet access for our public machines. The problem has been remedied, so network performance should be much better now.

I'm curious: how are students saving their seats while they are in class? Are they actually leaving their personal items unattended? I would strongly advise them against doing so, but perhaps they are using another method that you've observed. 

(Sep 13/11)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Computers/WiFi/Printers, Mills  |  Permalink