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(Nov 2/10) Would it be possible to try a computer queue system? If there was a clear sign or roped off area - something to the effect of: line up here for next available computer. I think it would be very helpful at really busy hours in the library. I know it seems simple, but often times I am waiting to set up on a computer and someone bardges past and grabs one before I get to it. I think it would help keep things friendly. Thanks for your time.

Library response:

Thank you for the suggestion.  After careful consideration, the Systems Department determined that establishing a queue is not feasible in the current layout.  The Learning Commons on the upper floor of the library is not a contained room with controlled entrances so it would be difficult to prevent users from approaching the computers from different angles.  We find the busiest time of the day is between 10am to 4pm so you may find it easier to access library computers outside of these hours. Also note that there are additional library computers on the lower level outside of the Heersink Reading Pavilion or students can sign out a laptop to use in the library.   During the peak hours, you may want to consider using one of the campus Student Computer Labs or visiting the other campus libraries as an alternative http://library.mcmaster.ca/equipment/locations. Neera Bhatnagar, Head of Systems, Health Sciences Library

(Nov 3/10)
Answered by: Neera Bhatnagar

Categories: Customer Service, Health Sciences  |  Permalink
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