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(Feb 8/10) Recently, there has been some MAJOR problems with the computers at Innis. They are EXTREMELY slow up on launching the web browser and are often getting stuck when opening up microsoft applications. So what is going on? does anyone monitor these problems? are the computers plauged with viruses? (most likely) students pay through tuition and other admin costs to work on equipment that is OPERATING EFFECTIVELY. What do you think happens during the day when there is a rush for computers to work on and then half of them are either out of operation or the other half that supposedly work are constantly underperforming at a speed pre-historic to the invention of the first pentium processor. This requires immediate resolution.

Library response:

Thank you for bringing this to our attention and I’m sorry to hear about the problems you’re experiencing with our computers.  You’re right; our computers are slow and are in need of an upgrade.  We’re unable to upgrade our computers at this time; hopefully we can in the near future.  I contacted our Systems department and they’ve checked all our desktop PCs and worked on the ones which were very slow.  We do not have the staff to check each computer on a daily basis but if you encounter any more problems please do let us know.  The staff will try to fix the problem and if we’re unable to we’ll report the problem to our Systems department.

Thanks again for making us aware of this problem.

(Feb 18/10)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Computers/WiFi/Printers, Innis  |  Permalink