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(Jun 14/08) I just tried the online Instant Messaging service offered through the library HelpDesk. I got a response in two minutes and an answer within 5 minutes to a very specific searching problem I was having. I would suggest that this service be more broadly advertised and then expanded as interest and use increases. Great job reaching a broader audience.

Library response: Thank you so much for taking the time to tell us!  We plan on doing some increased promotion of this service in the Fall. (Jun 18/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Customer Service  |  Permalink
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