(Jun 14/08) I just tried the online Instant Messaging service offered through the library HelpDesk. I got a response in two minutes and an answer within 5 minutes to a very specific searching problem I was having. I would suggest that this service be more broadly advertised and then expanded as interest and use increases. Great job reaching a broader audience.
Library response: Thank you so much for taking the time to tell us! We plan on doing some increased promotion of this service in the Fall. (Jun 18/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)
Categories: Customer Service | Permalink