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(May 9/08) I have tried since late yesterday afternoon to get a PDF download from JSTORS with no luck. I have also tried to find the course reserve numbers for History 4E06E, instructor; Wesley Ferris also with no results.(the list begins at HTH....) I have, in desperation, tried to contact ANY live person at the Mills library since this morning and I am constantly dead ended into phone mail.

My sugestion is that you should fix these problems promptly and at least do me the courtesy of a call back.

[Patrons contact information removed]

Library response:

Thanks for your message. It appears that JSTOR recently upgraded its interface, and in doing so introduced some new "features". These are presenting themselves in several ways.

If you have a pop-up blocker you will appear to get an error when trying to view the pdf of an article. To resolve this, hold the CTRL key while clicking on the pdf link.

If you are on campus you may be asked to agree to the Terms and Conditions by clicking on a link. Once you accept these conditions you will be ported over to the pdf.

We have notified JSTOR to make sure they understand what users are now experiencing when trying to view a pdf article and we would hope that they will try to make improvements to this functionality.

Don't hesitate to bring any other problems with these resources to our attention.

(May 13/08)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Follow-up Comments:

To search for Reserves in Mills Library, please make sure you select Mills Reserve and then type in your Course code. Prof. Ferris materials are available on Reserve. (2008-05-21)


Categories: Books/Journals/Databases, Mills  |  Permalink
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