(Apr 8/22) Itll be great if theres laptop charger service for an hour or 2, especially in mills, it helps a lot!

(Nov 22/18) Hi! I was wondering if the libraries at MAC are providing any pen scanner? By pen scanner, I mean the scanners that you can run through specific lines on a paperback and the pen will automatically transcribe the lines to your laptop document. I think this will be a great addition to a lot of students, including students with disabilities, undergrad, or grad students! Regards J

(Feb 2/18) Since the new wifi was implemented this past September, I have been unable to access any wifi on the 4th and 5th floors of Mills. Is there any way to get this fixed? It makes using the study spaces available incredibly difficult.

(Jun 1/17) Hello, Within the last three weeks, I have booked HSL 1B15 (the group study room with the Mondopad) several times. The Mondopad is an excellent resource that my group and I value. However, the USB receiver component of the keyboard and mouse is missing, effectively making the keyboard and mouse unusable. We made it clear to the library staff the first time we noticed and they made it clear that they understood the issue and said that they would fix it. A couple weeks later, we asked the desk to sign out the keyboard and mouse while asking them if it was fixed. They said it was, but unfortunately, it wasnt. If this resource is not repaired, why is it still available to be signed out? Please, I ask that this issue be remedied. Perhaps with a replacement, but this time, perhaps it would be appropriate to make it policy that the USB receiver stay plugged into the Mondopad all the time (even tape it so nobody removes it).

Follow-up Comments:

I am happy to report the problem is resolved. (2017-06-08)

(Feb 13/17) The microfilm/microfiche stations are extremely dusty, which makes it really difficult to capture a clean image on the readers. Would it be possible to have the stations dusted more frequently? Also, the plates on the digital readers could use a good cleaning too.

(Feb 2/17) The Wi-Fi connection is terrible. Getting work done is impossible.

(Mar 30/16) Connecting to WiFi in the library can be extremely difficult, especially on the higher floors. Specifically the back row of desks on 5th floor Wifi just doesnt work. Is it possible to improve WiFi in Mills? Perhaps adding more routers higher up in the library or stronger ones wherever they currently are could help?

(Mar 23/16) While there are printers located outside of the library, can you place one in a space that is open 24 hrs for students, like the University Centre?

(Jan 12/16) Hello, I would like to suggest that the reference manager, Mendeley, be installed on the computers and/or laptops of the HSL library. The software is very useful as it allows for the addition of citations and references quickly to Word, as well as their storage online so that they can be retrieved from any computer with the software. Its a great alternative to RefWorks, which has now be phased out. Thank You!

(Mar 17/15) I was sitting at the second floor computers yesterday and was heavily disappointed by the state of the computers. Not only are they running outdated operating systems, the scroll wheel on the mouse wasnt working and the keyboard was sticky and looked like it hadnt been cleaned in years - there was brown-ish dust and gunk all over it.

(Oct 21/14) Mac computer number 11041 has a clock that is 6 minutes fast. Please correct it.

(Feb 12/14) Ive noticed that for about 1 year now, the internet connection offered in the Health Sciences library (be it MacSecure or MacConnect) displays extremely unstable behaviour. The connection is constantly dropping, which can be quite irksome at the high rate at which it happens. I thought the issue could be a system overload, especially now with the boom in smartphone use. I am wondering if the library is aware of the issue and if so, are there any plans in the near future for improving wireless capacity/stability? Thank you.

(Jan 17/14) Can we download Mozilla Firefox or Google Chrome as an alternate web browser onto the computers in HSL? The entire school is now using google for our McMaster email and I know many students use google docs for group work. Every time I use either of these services they prompt me to download a modern web browser as the website wont work properly on IE. At first I thought this was just a competitive strategy from Google but google docs seems to experience a lot of lag when Im using IE. Additionally, Ive tried to access OscarPlus from IE and been unable to connect- when I called UTS they suggested I try it on Mozilla and sure enough it worked fine.