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(Nov 9/17) will u be bringing out more puzzles????

Library response:

We are currently gathering more puzzles from friends and family. If you know anyone who wants to donate to our collection please ask them to contact me. But, don’t forget about your schoolwork. Puzzles can be addictive and we don't want you falling behind in your studies :).

Thank you for taking the time to contact us. We appreciate your feedback.

(Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 1/17) The link attached to the how-to for renewing library books leads to the old library account
system. If someone hadnt helped me, I would have been in a pickle. It might help other first-
year students if the link is updated. Just a thought...

Library response:

Thanks for letting us know. The link has now been updated.

(Nov 2/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Sep 8/17) Of course it was too good to last ! 3 days of warm/hot water in the womens washroom (library entrance) for the first time in 1 year? 2
years? and today its cold again. This is pathetic.

Library response:

Thanks for the feedback. I will submit your concerns to hospital engineering immediately. 

(Sep 8/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Aug 29/17) I tried to renew the library books today but I found out that the log-in feature has changed. I
am not sure why features that are not broken are being fixed, and now end up being broken.

So now, I cannot renew the books online so I either have to pay a fine or bring the books back
personally for renewal, which are either way, a waste of time and money.

Library response:

Thanks for your message. We migrated to a new library catalogue and system earlier this month and there appear to be a few things which have just started not working. One of these things would be getting access to your account so you can renew books. 

We are working to correct these problems as quickly as we can. We will keep the Service Alerts on the library's home page updated and are tweeting out updates as they occur.

We will make sure to waive any fines incurred as a result of not being able to renew your books.

We appreciate your patience.

Please contact the Innis Library at 905-525-9140 Ext. 22081 or inncirc@mcmaster.ca. Please provide us with your information and we will be happy to renew those items for you.  We can also walk you through the new log in process.  We apologize for the inconvenience this has caused you.

(Aug 29/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services),Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Other, Innis  |  Permalink
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(Jul 20/17) Hello fellow Marauders,

I was wondering whether the university would invest in something like this:
https://twitter.com/westsydulibrary/status/823425172711555073 . If McMaster wants to see
itself as a top-tier university, it should try to invest in these material things which are
both beneficial to the end-user, i.e. students, and positively influence the place. Thanks
for reading.

Best Regards,

Mohamed Mirza

Library response:

Thanks for your suggestion around the napping pods. We have seen these and do have something like this on a list of new things to consider providing for our students. I will investigate this model some more, so thanks for providing us with a model to look at. Can't promise if/when we might be able to do something like this, since our course cost would be a factor, but we will consider it.

 

(Jul 20/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Jun 16/17) It would be greatly appreciated if the grammarly subscription is reinstated. It was extremely
useful and helped me improve my writing. I know there is the free version, but it isnt the
same. Thank you.

Library response:

Thanks for sharing your concern.  The library has been funding Grammarly for a number of years, paying a substantial figure for campus-wide access. With the fall of the Canadian dollar, the library's budget is under some constraints, and this product was identified as outside the area that the library typically supports.  We have approached other offices on campus without finding support to pick it up.  The alternatives are the free version, which offers a limited number of checks - https://www.grammarly.com/premium , or an individual subscription.  Grammarly is offering Mac students a 50% discount off of list - https://goo.gl/vhEIjM – which we hope will help.

Please feel free to contact me directly if you'd like to discuss this in more detail.

(Jun 19/17)
Answered by: Janice Adlington (Collections & Information Resources Librarian)

Categories: Other  |  Permalink
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(Dec 12/16) fire alarm:
today at 1:09 - 31 rings, then a screech, 6 rings, 4 more screeches, 11 rings
no message (and it is now 1:19)
This is a hospital. Are there no audiologists on staff? Is there no concern about damage to
hearing from high decibels? from prolonged and repeated noise? Why 31 rings? Why do 10 not
suffice? Why the screeches?
And - how about a location ???

Library response:

Thank you for sharing your concern. We are not sure why today's fire alarm do not follow proper protocol (including the regular announcement about location). I have sent a note to hospital security to obtain more information. 

(Dec 12/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Dec 2/16) re. the womens washroom, upper level at the entrance to the library:
why is there no hot (or at least, warm) water in the taps?
Last week: same problem.

Library response:

Thank you for bringing this to our attention. I have forwarded your concerns to facilities management. When I receive a response I will update this post. 

(Dec 2/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Apr 5/16) Would it be possible for the study cubicles on the lower level to be wiped down at some point during the day as they do at the Innis library? For example in the early morning, or right before closing the night before. Too many people keep eating and leaving residues of their food on the study surfaces.

Thank You

Library response:

Thank you for taking the time to share your concerns. I have forwarded your concerns directly to the managers responsible for addressing housekeeping in the Faculty of Health Sciences. We are currently working very hard to ensure the Library is a welcoming and clean space for our students.

 Please feel free to contact me if you have any additional questions or comments.

(Apr 5/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Feb 1/16) Hello,

Several suggestions related to the basement of Thode:

There are many broken lights in the basement of Thode, especially in the study rooms. Would
it be possible to repair these?

The furniture (especially tables) in many of the Thode study rooms is decrepit and not
terribly useful/flexible. Would it be possible to either find new tables or redistribute the
existing furniture in a better way?

The capacities of the Thode study rooms listed on the booking website are incorrect. For
example, B106 is listed as 8 but comfortably seats 12. Would it be possible to update these?

The appearance of the entire basement of Thode is rather depressing and looks terrible.
Really, its the ceiling tiles that are the biggest eyesore.There are currently at least 7
missing and 10 with the skin removed that I can see from where I am sitting. Would it be
possible to just remove them wholesale, as was done on the first floor? Instead of throwing
good money after bad? I realize that this would be a significant investment, as the walls of
the study rooms would have to be extended to the concrete ceiling, and the whole basement
would likely have to be painted, but this seems to be the best long-term solution and it
would give the library a more modern look (instead of the current 70s throwback).

Thank you for your consideration.

Library response:

Thanks so much for submitting these comments. We agree with you that the overall atmosphere of the basement of Thode Library is basically just awful. 

We have recently completed a Library Master Space Plan which will provide us with a roadmap to renovate the rest of Thode Library and much of Mills Library over the next 5-10 years. These plans include replacement of things like ceiling tiles, lights, carpeting, furniture, etc.  In fact, we hope to start with some minor renovations to the lower level of Thode this summer. So stay tuned - it will get better!

Great suggestion about updating the capacity numbers for the group study rooms. We will take a look at these rooms and make these changes on the website.

(Feb 2/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Jan 20/16) Blinds should be added to the windows on the second floor, particularly along the south side.
During the day, practically from 11:00 until sundown, the sun shines directly through those
windows and the glare makes the desks situated along that side virtually unusable.

Library response:

Thanks for your email. As you will see there are some stationary blinds in this area. Given the size of the windows we can't install blinds which get drawn since these would require significant maintenance over time.

We will take a look at whether it is possible to add film to some of these windows to block some of the glare, but still give us lots of light.

(Jan 20/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Sep 11/15) Please load Stata software on computers at Innis library

Library response:

Hello,

Thank you for the suggestion - have you tried SPSS for Windows on the systems in Innis? Is there something specific you need to do that SPSS does not support?


Further: Ines Perkovic from Innis Library says:

It looks as though Stata IS available in all the UTS student labs. http://www.mcmaster.ca/uts/lab_facilities/labs/software_avail/index.html

The closest student lab to the Innis Library is the KTH basement (KTH B121 and B123) - only a short walk away from us.  This may ultimately be the solution/answer to the suggestion below.

(Sep 14/15)
Answered by: mcallic

Categories: Other, Innis  |  Permalink
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(Mar 30/15) More computers with SPSS would be fantastic. Kinda difficult when only 4 of them have SPSS on them. My stats class has 300 students so. And the labs are always in use for classes.

Library response:

Fortunately, there are a few options to help alleviate your frustration.  UTS provides a link to their student labs calendar which can help identify the labs that are not booked for classes during the day.  Alternatively, Thode and Mills Libraries offer SPSS on their “research computers”.   Click here for their equipment locations and available software.  Software costs prevent us from increasing our SPSS access at this time.

(Mar 31/15)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Mar 17/15) Most of the couches on the upper floors of Mills are worn through - the leather is cracked
and/or broken completely and the filling is often showing. This is unpleasant to look at but
also uncomfortable to sit on. Please do something!

Library response:

Were are you sitting? We have removed most of these couches, just recently.

(Mar 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Jan 21/15) This is mainly an aesthetics problem but Ive noticed the majority of ceiling wallpaper have
fell or are in the process of crumbling - thus exposing the ugly ceiling structure giving Thode
a ghetto dilapidated look. Its prominent on all floors as well, and eventually, all ceiling
wallpaper will rot, crumble, and fall down. I was wondering when this will be fixed - Thode
could look better than it does right now!

Library response:

Yes, we agree, this looks terrible. This has been an ongoing problem at Thode for years. We are in discussions with a company to see if the ceiling tiles can be replaced. We are always re-attaching the skins with spray adhesive, but given the age of these tiles the skin keeps coming off. We are working on this problem actively and hope to be able to find a solution soon.

Thanks for taking the time to submit this suggestion.

(Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Nov 24/14) The elevator doors open and close repeatedly when the elevator remains stationary on the 6th
floor of Mills. This is a nuisance on the silent study floor. Please fix this asap.

Library response:

This problem has been resolved. Thanks for reporting it.

(Nov 24/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Oct 24/14) It would be amazing if there was disinfectant/cleaning wipes available to wipe off a desk
before sitting down to study (or even to clean up before you leave for the next person).

Library response:

This is an interesting idea. We will see what might be possible. Thanks for the suggestion!

(Oct 27/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Oct 9/14) Hello,

I am curious if anybody has noticed a subtle vibration running through the lower floor of Health Sciences Library.

I am trying to determine if there is actually a vibration or if I am suffering from a kinaesthetic hallucination possibly brought on by some kind of environmental factor.

Its not quite people in the air conditioning, but neither is it particularly conducive to my studies.

Thank you for your assistance.

Library response:

I have investigated with the staff working that day and they did not receive any complaints about floor vibrations.  In order to do a thorough investigation, I will require additional information.  Please contact me directly to facilitate this.  If you experience the vibrations again, please inform the staff at the Circulation Desk.  This will help us isolate the date and time the incident occurred.

(Oct 14/14)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Other, Study Space, Health Sciences  |  Permalink
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(Oct 2/14) Id like to thank the McMaster employees or subcontractors responsible for communicating the
importance of noise reduction to events in the Mills-MUSC square. This is certainly an
improvement! Thanks again.

Library response:

Glad we could help. We do try to report this when the noise gets out of control

(Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Mar 31/14) If a fire is not an imminent danger, then why are we listening to shouted announcements about it?

If a fire is an imminent danger, then why not word the announcement more clearly?

Isnt there a bit of a logical discontinuity between cryptic and shouted?

Library response:

Thank you for taking the time to express your concern. The Health Sciences Library is located inside the Hospital, which is administered by Hamilton Health Sciences. As a result, HHS fire safety regulations apply in our library space. The intercom system and the process for making announcements have been designed to ensure the safety of all building occupants including patients, staff and students.
Although the wording of the announcements may seem cryptic, the information does have meaning for library staff who are required to participate in regular fire safety training. In the event we had to evacuate the library, the messaging would be very clear and library staff would be available to help direct the evacuation process.

I realize that the frequency and volume of the announcements are disruptive, however, there is no way they can be changed or be eliminated. Please feel free to contact me directly if you have additional questions.

 

(Mar 31/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Mar 10/14) Is it possible to get a ban on the use of subwoofers on campus during the month of
March? I say this in the context of someone who appreciates the importance of letting
off a bit of steam, however since subwoofers penetrate most conventional earplugs as
well as windows, and the kind of music that is preferred for running outdoor events
is, shall we say, heavily irritating, I feel this is somewhat akin to smoking inside.
Clearly one should expect a certain amount of disruption on campus in September.
Running a subwoofer on campus in March however is not school spirit - it is sadism.
You can pump the bass on welcome week or on 420 - just not when EVERYBODY WHO CARES
ABOUT THEIR MARKS IS TRYING TO STUDY.

Library response:

Thanks for your comment. We will forward this suggetion on to the MSU Executive for their consideration.

(Mar 10/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Feb 28/14) There is no water fountain in HSL. It is not good for our health

Library response:

I share your frustration about the water fountain in the Health Sciences Library. Unfortunately, there is an issue with the plumbing in this area and the water is unsafe for drinking. This is a larger issue with the plumbing in the wall behind the water fountain. Building management and the Health and Safety office have not been able to find a workable solution. Until that happens, the fountain will remain closed.

The water in the library washrooms is safe for drinking. The accessible washrooms on both the upper and lower levels have faucets that can accommodate large water bottles. There are also drinking water taps available in the hospital cafeteria.

Thank you for taking time to express your concern and feel free to contact me directly if you have any other questions. Thank you.

 

(Mar 31/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Jan 26/14) Please fix the rattling intake fan on the ceiling of entrance level of the library. It is on the west side of the floor near the lounge chairs. It is quite annoying.

Thanks

Library response:

Thank you for bringing this to our attention. The lounge area at the entrance is not actually part of the library. I will forward your concern to facilities management and ask that they take care of it as soon as possible.

(Jan 27/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Follow-up Comments:

The fan is not near the entrance. It is near the area where the leather lounge chairs are on the same level as the library checkout desk. (2014-01-28)

Thank you for responding. We will investigate. Please contact me directly (mckinn@mcmaster) so that I can gather more precise information about this problem. Regards, Jennifer McKinnell, Director, Health Sciences Library. mckinn (2014-01-28)


Categories: Other, Health Sciences  |  Permalink
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(Dec 4/13) There should be available water fountains in HSL or the surrounding area. For students studying in the library for long periods of time this is very inconvenient. The water fountain on the first floor has been out of service for a very long time, and has shown no improvement. Every other library on campus has a water fountain on each floor.

Library response:

I share your frustration about the water fountain in the Health Sciences Library. Unfortunately, there is an issue with the plumbing in this area and the water is unsafe for drinking. This is a larger issue with the plumbing in the wall behind the water fountain. Building management and the Health and Safety office have not been able to find a workable solution. Until that happens, the fountain will remain closed.

The water in the library washrooms is safe for drinking. The accessible washrooms on both the upper and lower levels have faucets that can accommodate large water bottles. There are also drinking water taps available in the hospital cafeteria.

Please feel free to contact me directly if you have any other questions. Thank you.

(Dec 6/13)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Dec 2/13) Why were the plants along the curved wall of Thode taken away? Any chance of them
coming back?

Library response:

Thanks for your message. While we agree the plants added to the abiance of Thode, they were removed because we had complaints from users about the dust and mould they created.  They were also very difficult to maintain, in terms of watering, pruning, etc. There are no plans to replace them at this time. 

(Dec 2/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Nov 17/13) Please clean the downstairs and upstairs washrooms more often. There is often litter on the floor and an unhygienic scent when you enter.

Library response:

Thank you for bringing this to our attention. Earlier in the summer we made arrangements to have the library washrooms cleaned more frequently on the weekends. It seems that from time to time, this new cleaning schedule is not followed. I will investigate right away. Please contact us again if the problem persists.

(Nov 20/13)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Oct 28/13) The construction being done above Innis is ridiculously loud and intrusive. Could this
not be done earlier in the day, say, starting at 7? Or maybe on Saturday when Innis is
closed?

The success of the silent area in Innis is ruined by the constant drilling!

Library response:

Thanks for your message. This is not work related to the library, but we did find out more about it.

It turns out Campus Facilities is doing some foundation work on the wall below Innis, which is probably vibrating up through the floor. I have been told this work will take another day or so, but the contractor has agreed to do most of the drilling work in the morning, with patching work being done in the afternoon.

We apologize for this inconvenience, but appreciate your patience. 

Anne Pottier, Associate University Librarian, Services & Facilities

(Oct 28/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Innis  |  Permalink
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(Oct 24/13) As students stay to study during the extended study hours, there is no access to food
in the student centre or in other buildings. The least that should be done is
ensuring that the vending machines in Mills Learning Commons are actually
functioning. Learning commons is also generally much warmer than room temperature,
even reaching up to 86 degrees fahrenheit. As the only available study space on
campus during these late hours, it needs to be more accommodating for students as
they study, rather than distracting them with these temperatures and inaccessibility
to food/drink. Thank you.

Library response:

Thanks for your message. We do apologize for the vending machines not working. Both companies have been contacted and asked to both repair the machines and to ensure they are fully stocked between now and the end of exams. We do know how important this service is to students using the Learning Commons area to study late at night.

We are in the process of replacing the air supply fan which feeds the Learning Commons. This work has been ongoing for several months, and should be completed by the time everyone returns from the mid-term recess. The project itself has taken much longer than was originally planned. Our apologies for how warm it can get there. Thanks for being patient during the last few days of this project.

(Oct 24/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Sep 27/13) Please extend the closing time to 1:00a.m. (I am open to working the extra hours).

Prohibit students from coming in with food. The smell can have a distracting effect on other students.

Library response:

Thank you for your written submission that was left in our Library suggestion box.  Budget, staffing, & gate count numbers do not allow us to be open until 1:00 a.m. each night however currently there are extended hours available at the Mills Learning Commons.  Please see this link to the hours:

http://library.mcmaster.ca/hours-info


The Mills Learning Commons is currently open until 2:00 a.m. then moves to 24/5 on Oct. 20th and then 24/7 during exams.

We're sorry to hear that food smells are distracting.  Eating is permitted in Innis Library however we can revisit & review this policy.  We appreciate you bringing this to our attention.

Thank you for your comments & if there's anything else we can help you with please do not hestiate to talk to one of the staff members at the Library Services desk.

(Sep 27/13)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Other, Innis  |  Permalink
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(Jun 27/13) It is mind boggling how McMaster does not invest in internet access to the library.
I have read complaint after complaint about the speed of access to library, and yet,
nothing seems to be done to fix this problem.

I have spent countless hours trying to get work done off campus. The access to
library on -line is simply impossible. I have to be on campus to get my work done.
This defeats the purpose of working from home.
The cost to me is taking a day off work plus travel and parking.

I know that this problem can and should be solved so that students can do their work
from home.

I cannot get access from my work-place nor from home. Magically, I can get access to
almost any other website.
There is a severe bottleneck in the McMaster sysemt and I would like to know what is
being done to fix this serious problem

Library response:

I understand your frustration, and share it. The particular issue is not one of speed, it's about connectivity, specifically for users off-campus coming in via DSL lines. We know that much, but what has made this issue so elusive is that the problems are neither persistent, nor consistenly replicatable. We have taken numerous steps to mitigate the issue, but as yet have been unable to make much of a dent. We are working with UTS and others on campus. I agree that there is a bottleneck here for this particular traffic stream, but finding the cause/source has been thus far challenging.

I should repeat here the one known solution: simply hit reload on the page. Typically, this problem manifests itself as the browser just spinning and spinning with nothing loading. If one has waited 7-8 seconds and nothing has loaded, it never will, so just hit reload. In my experience, this resolves the issue within two or three clicks. Not ideal, but at least it gets things moving again.

One last note: there are major upgrades occurring this summer to the network backbone for the campus, so hopefully many benefits will result from that work.

(Aug 1/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other, Health Sciences  |  Permalink
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(Apr 2/13) I always dread walking into Thode because of the smokers that seem to congregate right by the entrance (usually right in front of the sign telling them to stand at least 9m away). Can there be some more enforcement of this rule? To top it off, sometimes if people use the automatic door opener the lovely smell of second hand smoke wafts in towards the study section at the far curved wall since the door stays open longer.

Library response:

We couldn't agree more..it is awful to have to walk through a cloud of smoke when entering or exiting any building. There is an official NO SMOKING WITHIN 9 METRES OF THE ENTRANCE posted. We will do our best to monitor the situation and talk to offenders, but would ask everyone else's assistance with this as well.

(Apr 2/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Feb 11/13) A few years ago we had floor plans for Mills, that could be accessed via the Library
Floor Plans page on our website. Since the renovations, and the changes to the
library in the past few years, the Mills Floor Plans were taken down, likely because
they were out of date. The floor plans were extremely useful in directing people who
were seeking out certain rooms from the stand point of being behind the front desk,
but as a student I also found them to be a helpful resource. Are there any plans in
putting up new floor plans? Even outdated floor plans are more useful than a lack of
floor plans.

Library response:

Thanks for the comment. Yes, we did take the ones for Mills down because they were so out of date, but we do plan on replacing them with something basic to start, then perhaps a little more sophisticated down the road. Not quite sure when this will happen, but knowing that people actually did use them provides us with greater incentive to push these out. The floor plans for Innis and Thode are current. Stay tuned!

(Feb 12/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Feb 4/13) You really need to update the signs on the doors in the stairwell to accurately
reflect the books that are on each floor. I let it go without comment last term, but
I have wasted too much time now walking up and down that stairwell being misled as to
where I can find the books that I need. And even if you are still re-oganizing, I
dont think that it is too much work or trouble to update the signs based on the
latest state of the floors that still have books on them.

Regards,
Nicholas

Library response:

Thanks for your comment. I am sorry, we totally overlooked the signage on the interior staircase doors. We will correct this as quickly as we can.

(Feb 4/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Feb 1/13) I have noticed over the past 5 months that both ladies washrooms in health science library are incredibly dirty inside the stalls, particularly the toilets and inside the hand dryers. Graffiti on the back of doors is also a problem, some of it is offensive.

I am wondering if there is some way more frequent rounds of these facilities can be made to keep such high traffic facilities cleaner?

Library response:

Thanks for bringing these issues to our attention.  We did contact housekeeping in the Health Sciences Centre a while ago, and thought that the graffiti had been dealt with.  The washrooms in the Health Sciences Library are among the busiest in the building and they are cleaned regularly.  However, we are definitely following up on your concerns.

(Feb 4/13)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Jan 18/13) On the home page of your website list the various libraries at McMaster, e.g. Mills,
Health Sciences, etc. None of these are listed anywhere I could find on the main or
drop down menus.

Library response:

Thank you for pointing that out. We are moving toward a major overhaul of our content, and this is high on the list to correct. It's kind of shocking how hard we make it to find some rather important bits of information!

(Jan 22/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other  |  Permalink
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(Nov 9/12) I bike to campus every day, and most days will spend a good amount of time studying in Thode. Ive noticed that finding a spot to lock my bike is nearly impossible. I think it would be very helpful to add more bike racks to the area outside of Thode to accommodate for the amount of study space available. Ive locked my bike outside and a number of times have come back to see my bike crushed underneath 3 or 4 others trying to get thier bike locked to the rack. I think that by adding 1 or 2 more bike racks right outside the library entrance it would reduce the amount of congestion at the one bike rack.

Library response:

Thanks for the suggestion. I will pass it along to the Office of Sustainability who is responsible for the placement of bike racks on campus.

(Nov 12/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Nov 6/12) The library website is painfully slow. It takes forever to load pages and sometimes they dont even work. This makes searching for
books unnecessarily difficult. Is there anything that can be done to improve the speed of the library website?

Library response:

We are aware of the issues that impact this server, and are working step-by-step to mitigate them. Improvement should be seen soon.

(Nov 7/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other  |  Permalink
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(Oct 18/12) Why is the McMaster Library web site/catalogue/e journals/etc. so slow, in particular when
accessing off campus? I use a variety of internet providers in a variety of places and
countries, and I use Chrome or Mozilla or IE. I saw the excuse in another suggestion that
it is an seasonal issue and happens to other universities. However, I always have speedy
access at UOttawa, but absolutely laborious access at McMaster. If this is a problem with
IT, could you discuss with them how your webpages do not load quickly and how it needs to
be fixed?

Library response:

To separate the threads clearly: there are two issues in play here. One relates to the response time for our site, and in particular for any resources accessed via LibAccess, which is detailed here:

 

http://library.mcmaster.ca/news/22291

 

The other issue is the speed of the network within the library, and in particular, the speed of the wifi network. I've provided various replies related to that issue; this one captures most of the particulars and includes a suggestion for effective lobbying for a remedy:

 

http://library.mcmaster.ca/php/suggestionbox.php?f=recordbrowse&library=ALL&id=686

(Nov 12/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other  |  Permalink
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(Aug 24/12) I realize that the library is aware of their website problems. However, I cannot
understand how a library that prides itself on technological advancement at a major
Canadian research university has not yet resolved this ongoing problem. Your website,
catalogue, databases, and electronic journal collections are essentially dead in the
water. As a stroke of irony, it took me 15 minutes to even be able to access this
page. This issue needs to be resolved and quickly. The librarys inability to fix
this problem has repercussions for the research effectiveness of the entire
university.

Library response:

I understand your frustration, but it's critical that you understand two points. One is that these issues do not impact all users equally, i.e.- the vast majority of our users do not experience these issues. This is directly related to the second point, that being that the core issue concerns how network traffic comes into campus. The short version of that is that there are basically two main trunks, one that carries most DSL-origin traffic, the other cable-origin traffic. For those sitting in an environment where they use neither (say, another institution that has T1 or T3 access), what matters is what type of provider serves that locale. At any rate, the traffic coming in over the DSL trunk has indeed experienced packet loss and other issues. This is not a library issue, but a campus network issue. We are as frustrated as you are about this persistent problem, but it's beyond our ability to control the campus network (it is a UTS issue). I highly recommend contacting them, describing the situation, and letting them know what type of Internet access you are using.

(Aug 24/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other  |  Permalink
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(Jun 27/12) hello, i say mice on different occasions since last year in healthscience library; another one popped last week when studying downstairs when it was all quiet; i think because the garbage is not emptied on daily basis during the summer ; would it be possible to allocate some resources towards a better rodent termination; would really appreciate it

Library response:

We have regular pest control in the library and the garbage is collected every night.  However, allowing patrons to bring food into the library is a challenge.  Since both pest control and cleaning are handled centrally in the Health Sciences Centre, I will alert the appropriate folks to check this out.  If you could let us know where you were studying, it would be very helpful.

Thanks for the additional information.  We will certainly be contacting the cleaning company with your observations and suggestions!

 

(Jun 27/12)
Answered by: Liz Bayley (Director, Health Sciences Library)

Follow-up Comments:

hello, mice were seen in the medicine room and the Carrels when you go downstairs thank you (2012-06-28)

also just to add; i really did notice garbage from the day before ; and also the carpet is rarely cleaned ; we as students have noticed that the staff that cleans only picks up things left on carrols and tables but nobody wipes the tables or cleans the carpet; i think once a month would make the library much more sanitary (2012-06-28)

Hello, i just want to say , i really appreciate your efforts! the library is much cleaner now; and the garbages are being emptied on daily basis, THANKS Thank you so much for letting us know that the library is cleaner. Complaints from our users, particularly with details, really do have an effect! -- Liz Bayley, DIrector (2012-07-12)


Categories: Other, Health Sciences  |  Permalink
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(Mar 15/12) Is it possible to have an entrance to HSL from the outside, instead of having the sole entrance from HSC. Its not only convenient but it also isnt very logical going upstairs into HSC only to go downstairs again to the study carrels. I think having double doors in the reading pavillion emergency exit would be very beneficial in addressing that, but also maintaining the needed level of quietness.

Library response:

The main floor of the Health Sciences Centre is actually the second floor, which is why the entrance is located there.  We report directly to the Faculty of Health Sciences and support their faculty, staff and students.  It wouldn't make sense for all of them to have to go downstairs and outside to come into the Health Sciences Library. 

We don't have the staff or the security in place to set up another entrance for non-FHS users, so sorry, you are going to have to climb some stairs.  The good news is that stair climbing uses more calories per minute than jogging, reduces cardiovascular risks and increases leg strenghth and joint flexibility!

(Mar 15/12)
Answered by: Liz Bayley (Director, Health Sciences Library)

Follow-up Comments:

I agree with this comment. However the mills library also have two entrances and it functions fine. (2012-03-18)

The Mills Learning Commons is a staffed area, and the IT Support student assistants monitor access during core hours, with security guards being hired for hours when Mills is closed but the Commons area is still open.  The Reading Pavilion in the Health Sciences Library is different - it is not a staffed area with computers. Liz Bayley (Director/Head of Systems) (2012-03-19)


Categories: Other, Health Sciences  |  Permalink
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(Mar 12/12) Is it possible to have somebody with authority ask the people with the big speakers in front of the student center to turn their music down. I understand they are doing the homeless thing for a good cause, but the bass and noise travels through out the whole library.

Library response:

We spoke to the individuals and the volume was reduced later in the week. 

 

 

 

(Mar 16/12)
Answered by: Vivian Lewis (Associate University Librarian, Teaching, Learning and Research)

Categories: Other, Mills  |  Permalink
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(Mar 5/12) I write this suggestion fully cognisant of the fact that it will not be posted or responded to...I have written critical comments of the library and the management team before, and surprisingly, they have not appeared for public view.

There seems to be a serious disconnect between the library management team and the student body. A decision was recently made to undergo cosmetic changes to the library at one of the busiest times of the school year. Instead of making these changes during the summer months (May-August). Simultaneous to the remodelling of the first floor, all of the study space on the fifth floor was taken away.

While I welcome improvements to the library, common sense should be applied. Do this work during the summer - not during midterms. Moreover, stop the assault on study space! Think of the student when making decisions!

Library response:

Thanks for your comments. I am sorry you are frustrated by some of recent activities.

We took advantage of Reading Week and the expected lack of students in Mills to replace the remaining section of the 1st floor study area. This work did get completed on time, but unfortunately we ran into a technical glitch when finishing this new flooring surface, which did not get resolved until late this afternoon. We were not able to let students start using this space again until this problem was resolved. We will be re-opening the 1st floor study space again tomorrow morning. Over the next few weeks this renovated study area will be completed, with new tabletops and new study chairs.

Over the summer months we will be converting the 6th floor of Mills into a Silent Study space, housing more than 250 individual study carrels. To do this we must move all of the collections and shelving off this floor, relocating it to the 5th floor. It will take all of the summer break to get this new space ready, so in preparation we took advantage of the time during Reading Week to install some new compact shelving on the 5th floor. Unfortunately this did mean we had to remove a group of study carrels. We have tried to make as many of these available for students elsewhere, but space is tight, so we have admittedly had to put some into areas where they cannot be used.

We are sorry that these two activities appear to have impacted students negatively, but in order to get the work we need done over the summer completed on schedule it was necessary to start now. We have very small windows in which this kind of work can be done, which more often these days requires us to do some work during term time.

We apologize for any inconvenience this may have caused, but we ask that you be patient with us as we work towards preparing these new study spaces, and hope that you are pleased with the result.

(Mar 5/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Feb 29/12) You need a website whose search engine works on a regular basis so that you do not have
to repeatedly use instead.

Library response: Sorry to hear you had problems on our site. Could you be more specific? Were you using the site search (top right), the library catalogue, or one of the many other databases we offer? Any details you could provide would help us isolate the problem. (Feb 29/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other  |  Permalink
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(Jan 30/12) It would be great if you could run an experiment where you remove the no smoking sign beside the entrance and look for any change in the number of people smoking beside that wall over a week. My hypothesis is there would be no significant change.
I can now smell the smoke while sitting at the new core i5 PC (label 30615) which is near the black waste bin.

Library response:

Thank you for your comment. We do understand your frustration with people smoking near the entrance to all of our libraries. The staff do try to patrol this area and remind people to move back from the entrance, but as you have indicated.

We will try to be more vigilant about asking people to move when we see this happening.

Please feel free to do so yourself...the more people who say something the sooner they will get the message!

(Feb 14/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Jan 25/12) Many areas of Mills have weak or no wifi service, in addition to having very few
outlets on upper levels. As study space is already difficult to find at peak times
like midterms and finals, it would be very helpful to perhaps provide powerbars, more
outlets form the ceiling (like those at Thode) and increase the wifi strength
throughout Mills. Thank you!

Library response:

Thanks for sharing your experience. You're correct that there are dead or weak spots in the wifi umbrella in Mills. Many of those are unavoidable, particularly on floors where there is a high density of metal shelving, which wreaks havoc on any number of signals. Mills generally has one of the densest wifi nets on campus, and currently there are no plans to upgrade the network.

 

Power is another area where we're highly aware of the situation. As you've probably seen, there are numerous additional power outlets in Mills, particularly on levels one and three, but in general where we can, we do put out more power. It's the "can" that's the issue. It's an older building, and there's only so much one can add before exceeding capacity in certain areas. That applies to installing the ceiling dropdowns. We do that when we renovate spaces, but it comes at a cost and cannot be done globally.

 

I was speaking with some students in a meeting today about both of these issues and might add two other thoughts. One is that the demand for wifi in Mills is particularly high since campus, in general, does not have ubiquitous wireless, as do many campuses in Ontario and further afield. I do what I can from my position to lobby to change this; I suggest to any students who will listen that they join in the chorus. For me, wifi is no longer about convenience nor fun; it's my lifeblood. No network means a greatly impaired ability to work effectively. The other thought concerns power. I feel the pain of every student I see seeking a power outlet, having gone through the same quest in countless airports and hotel conference spaces. What finally freed me from that was ditching my laptop for a far less expensive netbook. Sure, it's not as capable as a laptop in some ways, but in others it's a dream: lighter, smaller, and with battery life well in excess of eight hours. As I've gotten used to it, I find it harder and harder to remember why I had a laptop.

(Jan 26/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other, Mills  |  Permalink
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(Jan 20/12) I would like to suggest that the online library services be upgraded. Since the
beginning of this New Year, the library catalogue searches have continually shown
service temporarily unavailable, due to maintenance or capacity problems.
Maintenance should not continue for days, and the service should be prepared to deal
with the relatively normal capacity of a university website, especially one that is
significant when completing our studies.
Thank you.

Library response:

Thanks for your suggestion, and for taking the time to describe what you've observed. We are aware of the issues we are having with the primary catalogue, and are in fact working hard behind the scenes to remedy them. The error message itself gives a somewhat misleading impression; we are not performing maintenance that goes on for days, nor is it really a capacity issue. The technical issue at the core of it is the interaction between two different servers, one which supplies the content, while the other delivers the McMaster-branded interface. We know there are issues, but they are proving elusive to nail down, but please rest assured that this is very high on our radar and we hope to eliminate them soon.

 

It's not a perfect workaround, but when this occurs, you can always use our Classic Catalogue (https://mcmaster.sirsidynix.net/ - also linked below the search box on our main page) to search the catalogue. It runs on a different platform, so does not suffer from this particular issue.

(Jan 23/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other  |  Permalink
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(Jan 8/12) Hi so last year (term 1 of 2011-2012 term) I noticed that there was no internet (wifi
was VERY VERY weak and unreliable and the ethernet ports were not working) in 4th floor
study rooms of mills library. I had expressed this concern last year and was hoping
that it can be fixed. Much thanks.

Library response:

Sorry to hear about the problems you were having with the network. Two staff members checked signal strength in the study rooms on the fourth floor (402, etc.) today and the signal strength was strong and steady. It may have been a transient network issue that caused the problem. These tend to occur predictably at the beginning of each term when usage spikes.

 

You are correct that the wired ports do not work. For a variety of reasons, we encourage students to use the wireless network.

(Jan 9/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Follow-up Comments:

oh perfect! thank you so much! will be booking rooms again now! (2012-01-10)

Hello again. So we are in L403 right now and the internet we are getting is still very slow. We measured the time it took to load a web page and it took 2.5 minutes to load one web page. I am currently using my smartphone to post this which, sadly, has even faster internet than what we are receiving on our laptops. We dont have internet speed problems anywhere else that it is available on campus. This problem happened all throughout last year. Not just at the beginning of the terms just to add. I hope this can be resolved. Thank you. (2012-01-12)

I just checked the speeds personally and found them acceptable. Your reports make sense to me, however, and I suspect that what happens is that when the large quiet study fills up, the bandwidth gets hacked into many small pieces, which degrades speed dramatically. We do not maintain the network in our building, but rather UTS, so I will pass this information on to them for potential resolution. D. Askey (2012-01-13)


Categories: Other, Mills  |  Permalink
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(Dec 9/11) Please, please, please improve the speed of the library catalogue website for off-
campus users. I have been trying to use it for the past three days and can get no
searches to complete. The log-in to access online resources also never completes. Is
there a problem with the catalogue? If the problem is that too many people are using
the system, (a problem I recognize you cannot control given Macs willingness to
increase enrollments by record numbers without building capacity) then please find
some way to allocate resources to handle the heavy traffic during exam periods, when
there is understandably going to be a lot of activity.

I frankly find the new catalogues searching accuracy vastly inferior to the old
catalogues, but I appreciated that the new catalogue was reliable and stuck up for
it amongst my colleagues on this point. I would hate to see the new catalogue become
as unreliable as the old one, on top of its lack of searching accuracy. Right now,
the catalogue is entirely useless.

Library response:

Many sincere thanks for writing such detailed feedback. To make sure I understand the issues, I have a few questions that I hope you see and can answer.

 

Were you using our new library catalogue (library.mcmaster.ca/catalogue), or the classic catalogue? I'm particularly interested in your answer to this when it comes to the quality of results. The new library catalogue powered by VuFind returns much better results than the classic catalogue in most cases.

 

Can you tell us which browser and operating system you are using (we've seen some browser-specific issues with certain services)?

Traffic peaks may be part of the problem, but ultimately I don't think they're to blame for everything. That said, we also sense that there are some serious campus bottlenecks in the networks on which our servers are dependent, and UTS is keenly aware of the need to amp up the campus network capacity.

Feel free to email me (can find the address in our directory) or respond here to my questions. Let me finish by assuring you that we are working diligently on our catalogue to resolve myriad issues, so improvements will be coming. We appreciate your patience, and your willingness to speak for the new catalogue. 

(Dec 9/11)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Other  |  Permalink
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(Dec 5/11) Why do our libraries look so old and broke? I think that a school like McMaster can put a little bit more effort and money into the designs of our libraries. Mills looks and feels like a prison while Thode has bloody lawn-chairs on the second floor... And it almost has no windows! Whats up with that? Were getting outdoor furniture to sit on and party tables... Have you seen the libraries at other universities around Ontario. I live in Mississauga and study at the UTM library quite often, which is absolutely beautiful and exquisite. I dont see why we cant completely renovate our libraries. Its a little bit depressing to study at Thode and Mills.

Library response:

Thanks for your comment, and we agree with your comments that the 2nd floor of Thode is looking a little casual. There was a blip with the furniture order, which has delayed delivery until the 1st week of January. New chairs, to replace the lovely plastic patio chairs, are arriving tomorrow, so you should have something comfy to sit in while studying. We will be painting this area over the holiday as well. Please be patient with us until after the holiday break. This space is going to look great when it is done. It will look much more in keeping with the first floor of Thode.

 When possible we try to renovate large areas of our buildings, but we are usually dependent on donations to fund these renovations, and as you can imagine we have no control over how money is donated at any given time. We need to finish the 1st floor of Thode, and the lower level, then we will be done there! Mills is of course bigger, and older, so it will take longer.

We appreciate your patience as we work towards improving the study and collection spaces available to all of our users.

 

(Dec 8/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Dec 1/11) The washrooms at Thode library are very dirty and they smell bad. They have to be maintained and cleaned properly.

Library response: Thank you for your comment.  As traffic in the building increases at this time of year, the use of the washrooms also increases and extra maintenance may be required.  I will make sure I address this problem with the supervisor of custodial services.  I appreciate you taking the time to comment. (Dec 2/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Oct 27/11) Thank you for the extension cords in Thode basement.

Library response: You're very welcome!  Thank you for your comment. (Oct 31/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Oct 13/11) Is it possible to get extension cords in Thode basement for those using laptops? Innis, and Health Science Libraries have power available at every cubicle, how come this is not the case for Thode?

Library response: Thanks for your comment.  We do understand that there is a lack of power outlets to plug in laptops in the basement of Thode. The good news is that we are currently in the process of installing industrial power bars on the tops of many rows of study carrels on the lower level of Thode. This work will be taking place right away, and should help alleviate the problem. Thank you for taking the time to let us know about your concern. (Oct 14/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Oct 1/11) Is it possible to turn off the music that keeps constantly playing at odd times during the day when the library is closing. Not only is is incredibly distracting, but annoying as well. Or at the very least, restrict it to the rest of the library, not the Learning Commons as its open much later than the rest of the library. Ive been sitting here, for 20 minutes trying to focus but to no avail. It would be very much appreciated if the music would not play everytime the rest of the library is closing, or at the very least decrease the volume!

Library response: Thanks for submitting this comment. We play this music to help us clear the building, and over the years many students have told us they like it. What you have alerted to is that with the change in the use of some parts of our buildings we need to figure out a way to continue using the music as a means to help students exit the building, while at the same time not become a nuisance for students who choose to stay in the Learning Commons area. We will consult with out a/v technicians to see if there is a way we can isolate the Learning Commons so that this music is not played during closing. Thanks again for bringing this to our attention. (Oct 3/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Sep 27/11) Smokers, particularly when it is raining, smoke quite close to the entrance. Some even smoke in front of the sign that states to not smoke by the entrance.

Library response: Thanks for letting us know that this is an issue.  I will ask Thode Library staff to monitor the situation, and to let smokers know that they must move back from the doors when they notice that they are smoking too close to the entrance. (Sep 28/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Sep 8/11) (The following comments were submitted through our suggestion box at the desk).

I suggest that you ban eating in the library. Particularly hot food in the close confines of the quiet study at Innis. If the libraries dont want to enforce it at least put up a sign and let students enforce it themselves. Thanks.

Library response:

Thank you for your comments regarding food in the silent study area of Innis Library.  We appreciate you making us aware of this problem because according to our policy regarding eating in the library it is not permitted in the silent study areas.

http://library.mcmaster.ca/policies/behaviour

We are creating better signage to make everyone aware of this policy.  Please do not hesitate to ask a full time staff member for assistance if this happens again.  We would be more than happy to speak to the person.

 Thank you again for your comments.

(Sep 8/11)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Other, Innis  |  Permalink
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(Aug 17/11) The fact that there is a TV broadcasting *with sound* in the entrance/new book display area is a problem. It is not evident how to turn down the volume, and the Circulation workers say they dont know how to turn down the volume. This area of the library has seating that is very inviting for reading. The sound from the TV is distracting. Furthermore, the hum of that sound is audible on the entire floor. (Mind you, Im writing this in August, when the library is a quiet place to which to retreat to do some reading and study - which I realize is not always true during the academic year.) Anyway: there are noise issues that one can control, and those that one cant control. Given that this is a library - a space for reading and study - please dont add unnecessary noise pollution to this space.

Library response:

Thanks for your message. Sorry we are just seeing it now.

We do try to keep the sound on both our digital displays low or off. I will make sure all staff know how to do this. Unfortunately the louder "hum" is from the beverage vending machines. This happens when as their compressors kick in to make sure the drinks stay cold, but then goes off again.

(Sep 19/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Mar 17/11) There should be a water fountain upstairs. It wouldnt be stretch to put it by the washrooms. (Printed suggestion, entered by staff, March 17, 2011)

Library response:

We are very fortunate to have kept a drinking fountain on the lower level of the Health Sciences Library -- I assume you are aware of that one?  Public water fountains are rare features these days, and getting rarer.  As far as I know, we have the only one in the building outside the cafeteria. Unfortunately, they aren't being installed anywhere else so you will need to use the downstairs one or the taps in the washrooms or go to the cafeteria.

(Mar 18/11)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Dec 16/10) Library reserves dont have enough science course exams on file. Specifically biology and chemistry courses in first and second year.

Library response: Thanks for your comment.  Unfortunately the Library does not control which exams get put on to reserve.  The instructor and/or the department decide if they will send the past exams to the Library, in which case we will put them on reserve.  You may want to speak to your instructor to find out if he or she will be sending exams to us to be put on reserve at the Library, and you may also want to check Avenue to Learn to see if anything is available there for your particular course.  I hope this helps! (Dec 16/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Nov 29/10) More study space with plugs.

Library response: Please know that this is one of the major priorities whenever we are renovating our spaces. There will never be enough outlets, but we are trying! (Dec 20/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Nov 23/10) You guys are awesome!

Library response: Thanks!  We do try.
(Nov 23/10)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(Nov 17/10) Have a basic first aid kit (band-aids & alcohol swabs!)

(Written comments submitted through our suggestion box - Nov. 17th/10)

Library response:

Unfortunately, there is no budget to supply first aid materials to our patrons.  Please consider doing what I do and carry a couple of bandaids in your purse or wallet.

(Dec 16/10)
Answered by: Andrea McLellan (Head of Collections and Technical Services, School of Medicine Liaison),Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 11/10) Get the smokers away from the doors. The chamber by the entrance gets very polluted with smoke.

Library response: Thank you for bringing this to our attention.  Smokers should not be smoking within 9 metres of the entrance to the building.  The gardens in front of the building start at approximately 9 metres from the entrance, so smokers should be at least this distance away.  We will be posting signage as soon as we can to remind smokers of the 9 metre distance.  (Nov 11/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Follow-up Comments:

Brilliant Response! Dont you realize there is already a sign that says they shouldnt be smoking near the doors. People sometimes smoke while leaning on this sign! The wall by the entrance literally looks like it was scorched by a fire from all the ashes left behind. Id also like to bring to your attention that cigarette buds have started making their way into the library lobby. One more week then Im appealing to the president. (2010-12-02)

RESPONSE TO COMMENT: Obviously the signage is inadequate since you are right, I overlooked it.† I had intended to make signage more clear, but have been advised that the campus Facilities department is responsible for all signs on buildings.† However, I have been discussing possible solutions to the problem with Library Facilities, and we will try to make the fact that there is no smoking within 9 metres of the building more obvious. In addition, I will speak to all Thode staff and ask that they monitor the distance of smokers from the building. Staff will advise people who are smoking close to the doors that they must move away from the building.† You may also notice that custodial services have cleared away the cigarette butts from in front of the doors. I hope that these measures will help with the problem. Please feel free to let library staff know if you find that smokers are in violation of the 9 metre distance and we will do whatever we can to ensure that the area immediately outside of the building remains smoke-free. Lynn Schneider, Manager, Library Services, Thode Library (2010-12-12)


Categories: Other, Thode  |  Permalink
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(Oct 19/10) I was wondering why there is no clear general contact information WITH the extensions to the front desks for the libraries. I checked the MAC website, no extension found there, I even googled and still nothing. Even the McMaster operators at the switchboard cant put me through directly to the front desk, instead they give me ex:22010. And when I call, I always just get voice-mail (even within hours of operation). How are students supposed to contact resources if there not available? Its frustrating because its SO simple include EVERY extension on a website... but its not done, and if it is somewhere its extremely hard to find it on the library website. So, what is the actual extension for Mills front desk and where can we find this info?
& for the future please have a CLEAR and FULL contact list visible on the library website

Library response: Thanks for your suggestion and we're sorry you were having difficulties getting in touch with us.  Here is the link on the library website which provides you with all of the front desk extensions for Mills, Innis and Thode:  http://library.mcmaster.ca/contact/dept-directory

The extensions are all called "Library Services" and in some cases a different extension is provided depending on whether you want to chat with someone about circulation, research help or interlibrary loan.

The other extension that you mentioned (22010) which was where the McMaster switchboard was sending you will also direct you to the front desks of the libraries by choosing the various options (i.e. for Innis press 2, for Thode press 3, etc.)

What I suspect might have happened is that you were calling after hours in which case those front desks are not staffed and the phone likely rang for a period of time and then went to a voicemail.  Another possibility was that the desk was simply very busy with lineups of patrons and were unable to make it to the phone.  I hope this helps to clear up any confusion you had regarding phone number extensions in the library.  If not, please let us know!
(Oct 25/10)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(Oct 15/10) Renovations - embarrassing compared to all other libraries, we have
1. Smallest
2. The oldest designed
3. Engineers laugh at me because Im in Commerce
(Written comments submitted in our Suggestions Box - Oct. 12th/10)

Library response:

Thank you for your comments.  We’re sorry to hear that you’re being laughed at because you are a Commerce student and that you are embarrassed by the renovations at Innis.  Were your comments in regards to the new flooring at the front entrance?  We are hoping that in the future we will be able to replace the rest of the carpet with this new flooring.  We would also love to expand and renovate the rest of the library but due to budget restrictions we are unable to at this time.  But in the meantime the staff at Innis is always thinking of ways of utilizing our space and making our library a comfortable place to research and study in.  If you have any suggestions we would love to hear them.

 Thanks again for your comments.

(Oct 15/10)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Other, Innis  |  Permalink
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(May 3/10) 03/03/10

You need to get
RECYCLING Bins!

[written comment inputed by staff - C. Erskine]

Library response:

Sorry for the delay in replying - we forgot to check the physical suggestion box!

This is a great suggestion, especially since the library has a go green@HSL campaign.  I am sure you will be pleased to learn that we have a summer project to look at the whole issue of how to support reduce/reuse/recycle in the Health Sciences Library, including the identification and purchase of suitable recycling containers.  Please contact me if you want to participate in the project.

(May 3/10)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Apr 22/10) The Bathrooms in libraries are the filthiest on campus! (yes, even worse than the student centre)

They should be cleaned much more often.

More specifically, in Mills and Thode.

Library response:

Thanks for your comments. We will pass along this concern to the supervisor of our custodians, but we also acknowledge that it can be very hard to keep our spaces clean given the number of people using them. Did you know we have an average of 6,000 people entering Mills each day, peaking at around 10,000 per day, and 3,000 per day @ Thode? Our custodians are responsible for cleaning and maintaining washrooms, garbage removal, vacumming, washing floors and during the winter months, snow removal! 

We can all do our part by making sure we dispose of our garbage/recycling and clean up the work area we were using when we leave, giving the custodians more time to take care of maintaining the priority areas, like our washrooms!

(Apr 23/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Apr 8/10) Im wondering if there could be some hand sanitizer/hand rub placed around the library? Considering the high volume of traffic and the use of computers etc by medical residents and staff, as well as patients, I think this would be a good addition to the library.

Thanks.

Library response: I agree that this would be a great idea, and it was suggested during the H1N1 flu outbreak.  However, when I inquired about the installation and stocking of dispensers, the costs were very high and  I was informed that they would have to be paid by the Library.  Unfortunately, I do not have a budget to cover the costs of public hand sanitizers, so I suggest that you do what I do and carry a small personal supply.   (Apr 8/10)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Feb 23/10) hi, I have a great song to request when Mills closes. Who can I bring the CD to? When will you guys play it?

Library response: Please send your song suggestion to Steve Waters in our library facilities department.  waters AT mcmaster.ca (Mar 1/10)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(Feb 3/10) Please fix the exit gate (i.e. the black bar that swings as students leave through the main area on the first floor) at Thode library. Where it used to be so loose it stayed swung open, it now has a nasty backlash as students walk through. Ive been hit in the stomach on my way out numerous times now and it really hurts! (Like getting punched!)

Library response: I'm very sorry that you've been hit by the gate.  This is a definite problem, and I'm having it addressed right away. Thanks for taking the time to send your comment to the suggestion box, and for bringing it to our attention. Again, I apologize for the backlash of the gate, and I sincerely hope you're okay.   (Feb 4/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Jan 28/10) this is for ALL libraries - but esp Mills. Why are there NO recycling bins for cans/bottles? EVERY NIGHT I see bottles placed on top of the newspaper recycling bins because people are trying to do the right thing (recycle) but of course janitors see this as a mess and end up throwing these plastic bottles in the garbage - what a bloody waste.

Here we are trying to hammer in the benefits and responsibilities of recyling and then the ENTIRE school has next to ZERO facilities to help the process. There are NO bins on the upper floors of Mills and I am sure the same thing goes for every other library. All the bins are downstairs but people are not prepared to take their trash downstairs (and I DO NOT blame them).

Please GET RID of the ample garbage bins on the upper/first floors of ALL the libraries and place MORE recycling bins (lets practice what we preach, shall we?)

Library response:

Thanks for your email. You are correct. We don't have enough recycling containers on the upper floors of Mills. We have recently undertaken a survey of all the refuse containers in the building and are in the process of finalizing a plan to keep garbage and recycling containers in all areas. Coming soon! Thanks for your patience.

We will take a look at Thode and Innis as well to see how we can improve the situation in those locations as well.

(Jan 29/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Jan 27/10) Hi. Please put your full phone number with area code and prefix on your web page at http://library.mcmaster.ca/justask/ . As a non-local, I dont know what the prefix is.

Library response: Thanks for the suggestion. You're absolutely right -- having an extension on the page without the rest of the number is pretty pointless for anyone not on campus! My apologies for the oversight. I've updated the page to include our number. (Jan 27/10)
Answered by: Amanda Etches-Johnson (User Experience Librarian)

Follow-up Comments:

Thanks Amanda -- that was quick! (2010-01-27)


Categories: Other  |  Permalink
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(Jan 4/10) Have a good ideas contest for all MAC Libraries.

Library response: What a great idea!  We have another contest running right now, but this sounds like a good one to have in the future. (Jan 5/10)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other  |  Permalink
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(Dec 17/09) The exit gate arm swings back with too much force (was altered recently). The entrance gates arms are nice and smooth!

Library response: Thanks for your comment.  I'll let our building technician know about this to see if it can be adjusted. (Dec 17/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Nov 3/09) The library should have its own coffee shop because Tim Hortons and Williams close a little early.

Library response: Thanks for the suggestions about the coffee shop.  The Reactor Cafe opened in Thode when we renovated recently, but there's currently no coffee shop in Mills.  We'll keep that suggestion in mind. (Nov 3/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Follow-up Comments:

There should be a coffee shop. (2009-11-03)


Categories: Other, Mills  |  Permalink
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(Sep 1/09) I was wondering: why not, instead of having the check availability link on every item in the online search, just list the books availability instead. That link just adds a layer of redundancy/tediousness and slows down my awesome searching ability.

Library response: Great suggestion!  In fact, we've been working on a solution to this for a little while now and coincidentally have just gone live with that solution today.  We still have some bugs to work out, but essentially we've done away with that extra click.  Let us know what you think. (Sep 3/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian),bannisl

Categories: Other  |  Permalink
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(Aug 25/09) Is it possible to have scrap paper by the computers (upstairs and downstairs)?

Library response: Great idea!  I would love to make the Health Sciences Library "greener" and having staff and patrons deposit any one-sided printing they no longer need (and which doesn't contain private information) would be a small start.  We are investigating how and where we might do this.  Thanks for the suggestion.  BTW, we do have cut up paper at the information and circulation desks. (Aug 26/09)
Answered by: Liz Bayley (Director, Health Sciences Library),bannisl

Categories: Other, Health Sciences  |  Permalink
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(Aug 10/09) You should have an online electronic suggestion box on the front page of the library website. [print suggestion entered by library staff]

Library response:

We actually do have an online suggestion box!  We're currently working on redesigning the suggestion box and once the redesign is finished, we will be pushing the link to the library homepage.  For right now, you can access it from our contact page: 

http://library.mcmaster.ca/contact

(Aug 10/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(Jun 15/09) Patron would like to suggest that : Description of the International Bridge constructed over the Niagara River, near Fort Erie, Canada, and Buffalo, U.S. of America published 1873 be digitized because hes spoken with a number of Canadian historians, Fort Erie histoical society and historians at Brock University and this book is not known to them. Author Gzowski was the leading engineer in Canada at this time. this book contains maps and folio drawings and the condition is poor, brittle and disintegrating.
Carl Riff

Library response:

Thanks for the suggestion! The Library does have a digitization program underway for books that are no longer copyright protected, and we're certainly interested in knowing which books our users would like to have done.

I did check on this book and, unfortunately, our copy is too fragile to survive the scanning process. A copy from Harvard has been digitized and is available through both the Internet Archive (http://www.archive.org/details/descriptioninte00gzowgoog) and GoogleBooks (http://books.google.ca).

(Jun 23/09)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

Categories: Books/Journals/Databases, Other, Thode  |  Permalink
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(Jun 5/09) Please make it easier for a post-doc to update room & telephone number on profile. Thanks.

Library response:

Thanks for bringing this to our attention.  I am looking into your suggestion and will be posting an update as soon as I have more information. 

(Jun 8/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),bannisl

Follow-up Comments:

Update This suggestion has been responded to privately. Lynn Schneider (Supervisor, Circulation/Reserve/Stacks) (2009-07-02)


Categories: Other, Thode  |  Permalink
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(Apr 24/09) Today I was studying in the library when a loud rattle startled me. To my chagrin, the smoothie bar was blending for up to 10 seconds at a time. Now Im aware that there are quiet areas available elsewhere but a library should never have mechanical noise like that. I study well with background chatter, but blenders have no place in a library. Shame on you Thode. These renovations have ruined the study/work space that students deserve.

Library response:

The first floor of Thode Library tends to be noisey because of the cafe and group study tables.  This of course does not excuse the noise for which you complain about.

Hospitality Services has been contacted to see if a solution can be found for the noise of the blender.

Quiet study area's are available in the basement and second floor and a silent study area available on the third floor.

We welcome your comments and thank you for taking the time to bring this to our attention.

(Apr 24/09)
Answered by:

Categories: Other, Thode  |  Permalink
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(Apr 24/09) Why is there no alcohol-based hand rub/hand sanitizer in the library? I would suggest having some at the library entrance/exit, near all computer stations and by the washroom doors.

Library response: This is an interesting suggestion, but I will need to investigate who would supply and maintain the sanitizer - and the cost implications, since this is not presently in the limited library operating budget. (Apr 24/09)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
Add comment to this suggestion

(Mar 5/09) Please look into the comments side of your suggestions system -- it doesnt seem to work. So Im putting this in at the suggestion level, in response to the one below complaining about somewhat limited MacBooks enablement support.

I find it a little much that a student who benefits from the pooled resources of a university (rather than a collegiate) would carp at having several rather than one library service at their beck and call. I am in physical science with interests in psychophysics and in medical imaging, so appreciate using both Thode and Health Science libraries, as well as the late hours at Mills. This is what a university is all about, and theres no such thing as usurping going on because theres no such thing as a proprietary library. If the writer thinks they will be a $$$-earning health professional perhaps they need to learn now that costly resources such as hospital campuses are there to benefit all.

Library response:

Thanks for your comment.  Regarding the 'comments' side of our suggestion system, I should explain that when you comment on a previous suggestion your comment goes into an approval queue which is why it does not appear immediately.  I just tested the feature and believe it is working correctly, but will monitor this over the next little while.

 

(Mar 5/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other  |  Permalink
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(Mar 2/09) I tried to post a comment to a relevant suggestion but eh system rejected it, so here it is as a full-fledged suggestion.

I have to agree with the complaint regarding scanned works. Increasingly many theses and other works in science now have detailed figures using several colours, particularly 3-D contour plots, whose entire significancee is lost when a b&w scan is done. As well, with more and more attention and reporting on nanoscale objects, TEM, AFM and many other imaging modalities are now common-place and ill-served by any but the finest of scan resolutions.
My suggestion is to generally scan scientific (including medical) works at a zoomed magnification (105 % or more), and to use the best scanners possible.
Incidentally, I agree about several comments on the Thode cafe as mis-allocated, because (a) its equipment is noisy even if the patrons arent, (b) its prices are far too high and (c) it even charges for hot water (not quite legal). HOWEVER, I think the relaxation and work area with wireless internet is useful; so my suggestion would be to replace the cafe counter with good coffee (Van Houte) and sandwich vending machines such as they have at Robarts library (U of T).

Library response: I would agree that there are many different qualities in the various types of scanned materials we provide access to. Many are produced commercially while only a relatively small percentage have been scanned in-house to date. I would encourage you to report any poor quality images to us. It may be that we can have the specific pages re-scanned and replaced in the copy. You are welcome to send these directly to my attention - Anne Pottier (pottier@mcmaster.ca). (Mar 5/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Feb 26/09) Something MUST be done about the state of the wireless internet connection in all campus libraries. It seems just this term it
has become lousy. First of all, I am always confronted with 8 different MacConnect networks - MacConnect-0 to MacConnect-
8 - and you would think given such a plethora of choices ONE would work. However, not a single one gives a decent
connection. It seriously interferes with productivity when you are forced to stop every ten minutes to troubleshoot your
internet connection. In many courses EVERYTHING is online. WIthout internet, I cannot access solutions to practice problems,
sample midterms, lab descriptions, rendering even coming to campus to attempt to study useless. Thank you in advance for
your attention to this matter.

Library response:

I apologize that it has taken so long for us to respond to this suggestion.  I'm not sure how it slipped through the cracks, but will investigate to make sure it doesn't happen again.

First, let me explain that the wireless connections in the library are a part of the campus-wide wireless system administered by McMaster's University Technology Service (UTS).  The library works with UTS on a number of technology related issues.  In order to try to address the problems you were having we're going to investigate with UTS to see if there is anything we can do about the multiple names for these connections.

As a side note, we have an IT Help service available at designated times both online and in person at Mills, Innis and Thode Libraries. For more information about that service, visit this link http://library.mcmaster.ca/it-support

Update:  Digital Technologies Development Librarian, John Fink, contacted patron via email.  UTS was consulted the multiple SSID issue appears to be operating system dependent.  John invited patron to visit the library so he could look at his machine. 

(Mar 19/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Computers/WiFi/Printers, Other  |  Permalink
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(Jan 26/09) Why is the third floor of Thode filled with the constant sound of running water all of the sudden? Its distracting :(

Library response: Thanks you for your comment.  The sound of running water is probably coming from the heating radiators.  A work order will be placed and university facilities staff to take a look and address this problem.  (Jan 28/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Thode  |  Permalink
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(Dec 13/08) I just have two suggestions for the library during exam time:

1) Increase the temperature, its way too cold especially along the windows. It becomes increasingly difficult to focus when youre feeling a draft. I tend to bundle up for library studying but somehow always end up putting my jacket on because its just that cold.
2) Increase stock of ear plugs, it gets noisy at certain hours and I was told I should try to walk all the way to mills to get ear plugs because they had run out. Exam period should bring to mind an increase demand for quiet and the necessary stock for students to have that type of environment should match that demand.

In general the noise level is still too loud. Just because its not a designated quiet study doesnt mean people should have loud conversations about what movie someone watched or where theyre going for their next date. Signs for quiet should go up around the entire building because of exam period. People can book study rooms or they can go to the student centre if they want to group study or have discussions.

Library response: We have contacted Physical Plant about the cool temperatures and we have acquired more ear plugs.  Thanks for letting us know about these problems.  We will be exploring options for signage at exam time for next term.  Thanks for the suggestion. (Dec 17/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

Categories: Other, Thode  |  Permalink
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(Dec 12/08) The water fountains at Thode are rather disgusting (particularly first and third floor), and could use cleaning and improved water
pressure. I find water to be very important while studying, and dont always bring a bottle with me to the library

Library response: We will ask the Custodial Staff to give the water fountains a good cleaning.  Thanks for pointing this out. (Dec 15/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

Categories: Other, Thode  |  Permalink
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(Dec 8/08) Hi,
I have a mjor concern with the learning commons centre at Mills Library on the second floor. While I do appreciate that the centre is larlgey group-work focused and that there will be chatter; my concern relates to the over-use of computers for patrolling facebook, chatting online, watching videos and listening to music. It is still a learning commons and while I am not sure what the solution to this concern would be, I feel as though the people accessing the learning commons for academic reasons are at a disadvantage. I constantly have to listen to someone playing music, or sports games on their computers with the sound on. Not only is it distracting, but I feel as though it is a misuse of the equipement and the centre. Is there anyway that more attention could be paid to the work that is being completed at the commons? I have noticed this issue since I graduated from McMaster a year ago. The centre appears to be more of an entertainment grounds than a space for learning!.
Thank you for the consideration.

Library response:

Thank you very much for your suggestion.  You're right that this space is meant to be an area where people can be a bit louder than in other areas of the library.  However, you bring up some good points about the noise created by people watching/listening to music and videos.  We are going to look into some ways to encourage people to use headphones in these situations so that their activities do not disturb others.

We also encourage you to let a staff member know if you are being disturbed by noise and they will ask those creating the disturbance to keep the noise level to a minimum.

(Dec 15/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Follow-up Comments:

If you are looking for computers in a quiet area try the computer labs on the second floor of BSB! (2009-01-21)


Categories: Other, Mills  |  Permalink
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(Dec 1/08) Dear Thode,
The new look is great, but it comes at a cost:
1) The circulation desk is to serve patrons, so it should be atleast facing the seating area, not the cafeteria!! Also, it should be closer to the library entrance.
2) This is a library, not a construction site where I keep hearing drilling noises everyday, something which I presume can be done outside of librarys regular working hours.
3) The Mac computers sure look fancy, but do we really need them? I wonder how much each system costs, because we could have done equally well with regular PCs having really good system configurations and still cheaper than these new Macs.
4) It has been more than 3 months since the new systems have been in place, and yet the printer doesnt print documents if it either sent from Win XP OS or Open Office on OSX.

Library response:

We are glad that you like our new look.

1) The current circulation desk is temporary.  We are currently working on plans for a new service area that will be located at the entrance to the library.

2) I apologize for the construction noise that has continued long into the term, well past what we anticipated.  All major renovation work has now been completed. 

3) The Mac computers will allow us to offer some new services: grid computing and multimedia software.  We are currently in the process of developing these services so stay tuned.

4)  Our technical staff report that the printing problems have been resolved so please try again.  And if you continue to experience problems please let us know.

Thanks for taking the time to share your thoughts.  We appreciate the input. 

 

(Dec 2/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

Categories: Other, Thode  |  Permalink
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(Nov 27/08) I have recently been studying at the libraries more often this year and have noticed the lack of recycling bins. Mills Library is very large and I found it difficult to find locations of the recycling bins on certain floors. I found myself going all the way to the first floor and looking for one there. At Innis Library, there seems to be only one VERY small recyling bin that is barely noticeable (which always has trash in it) and trash bins EVERYWHERE! Is it possible to put up signs of where recycling bins are or introduce new ones or even put up signs above the little bin that tells people no garbage?

Thanks for your time.

Library response:

Thanks very much for your feedback.  Your suggestion is a very good one and I am forwarding this message to our Associate University Librarian in charge of facilities as well as our marketing and communications librarian.

UPDATE from AUL: Thanks for your message. We will look into adding more recycling bins to Innis and are looking at how garbage and recycling bins are distributed throughout Mills.

 

 

(Nov 28/08)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Innis  |  Permalink
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(Nov 21/08) Please clean the dirty carpets. Hardly looks like a new library anymore![Written suggestion dropped in the Suggestion Box, undated]

Library response:

While the renovated library has many wonderful features, the colour choice for the carpet is unfortunately not one of them.  The carpets are cleaned on a regular schedule and for special events, but it has been impossible to keep up with the stains.  We ask that our patrons only bring drinks in covered, reusable containers but there is obviously a lot of spillage. The challenge is to work with our patrons to prevent this from happening, since we have neither the funds nor the resources to clean such a large area more frequently.  

(Nov 23/08)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 21/08) Need plastic bottle recycling options on both floors. People are more likely to recycle if they have an accessible and convenient way of doing it. [Written suggestion dropped in the Suggestion Box, undated]

Library response:

How timely - the Library is just starting to investigate ways to be more "green."  I will certainly investigate this idea, but of course the real issue is not to buy drinks in those plastic bottles in the first place.  Instead, if possible use refillable containers and give the environment a break!

(Nov 23/08)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 5/08) Stop using the PA system in the library. It is startlingly loud. People are trying to sleep in here!

Library response: Thanks for your comment.  We try to use the PA system for emergency situations only and therefore use it sparingly.  We'll check into the volume to see if we could turn it down a bit and still have any announcements be heard. (Nov 6/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
Add comment to this suggestion

(Oct 29/08) Thode definitely needs more bike racks. The single bike rack at the front doors is always extremely overcrowded, and has got to the point where students are lifting their bikes over the rails to lock them on the other side of the patio. Please add at least another bike rack to better accomodate off campus students.

Library response: We have requested additional bike racks for Thode Library through the ACT (All-modes Commuting and Transportation) Office.  Thanks for the great suggestion. (Oct 30/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

Categories: Other, Thode  |  Permalink
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(Oct 29/08) Dear Thode
You and I have been going through some hard times lately and I feel that we need to have a serious discussion. I highly enjoy your new makeover because I really like the ambiance of an expensive restaurant. However, I find that using you to find information recently has become rather difficult. Allow me to get some more things off of my chest.
First and foremost, I thought we had a deal. We were going to save money together in order to grow our knowledge database and become better for each other. However, you spent our hard earned money to purchase jewelry for yourself because you felt it makes you look beautiful. The new Mac computers do look beautiful, but their beauty is only surface deep. Each time we meet, I look around and I notice that everyone boots into Windows on those Mac computers and I ask myself if our money could have been better spent on books or other structural improvements. A dell computer could have been purchased for a fraction of the price and still allowed everyone to visit facebook, youtube and WebCT as much as the new Mac computers do. The high resolution screens running XP are actually not beautiful at all; they remind me of a girl who wears too much makeup.
Secondly, you are beginning to talk my ear off during times when I just want to focus on my work. You invite your friends over for chatter on the first floor and no longer appreciate the quiet time we used to have together. This was OUR time! I feel like having more friends to you is more important than spending quiet time with me and I no longer feel appreciated.
The last few years were great, I learned a great deal of things from you and hopefully I contributed somehow to your life as well. However, I feel this can go no longer because I do not feel the same way about you. I feel like we have drifted apart from the things we once thought we had in common. Perhaps I am getting too old for this party lifestyle, and thus, until you grow up, I feel like I need to see other libraries. Itís not me, itís you.

Yours truly, Heart Broken

Library response:

Thank you for your very creative suggestion. We'll post a response very soon!

 UPDATE:

Please see the response at the following link:

http://library.mcmaster.ca/php/suggestionbox.php?f=recordbrowse&library=ALL&id=171

(Nov 12/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Thode  |  Permalink
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(Oct 12/08) I think...no, I know...that things at Mills are now out of control. The library has become a virtual entity; it is everything else but a library. Eating and drinking are now commonplace. What a ludicrous policy!!! It is a ludicrous policy because the said allowed activities adversely impact silent study areas. I have had to suffer inconsiderate [people] who insisted on eating potato chips in the Mills. Can you imagine having to listen for 30 minutes to, not just the munching sound of the his mouth, but the sound of a repeatedly ruffled bag????? After the [person] consumed two bags of chips, he insisted on having a conversation on his cell phone. Thats when I had had enough and told him to be more considerate of others. And then the grease that is everywhere: tables, study carrells, keyboards. The keyboards are also contaminated with mouth germs from people who insist on eating their cookies while operating a computer. Maybe [you] should take a long sit and a long gander some time in the Mills and observe these actions. And the carpets. I have never seen so many large spill-stains in my life in one building. Whats next in the library? A cafeteria? A games room? [...] When you creat conditions whereby one person is allowed to distract 30 or 40, something seriously wrong with the implemented policy. [...]

**some information was removed from this comment since it identified a specific individual

Library response:

Thank you very much for taking the time to write to us.  We're sorry to hear that you are upset about food being allowed in the libraries.  The feedback we've had about this issue indicates that some are extremely happy that they are allowed to eat during the hours they spend studying in the library and others are unhappy about having food in the libraries.

We encourage all library visitors to be respectful of one another and to try to keep eating noises to a minimum.  However, we've also created 'Silent Study' areas in the libraries where we ask that people do not eat any food (or use laptops or cell phones). These silent study areas are located in Mills (rooms L307-309, Innis (Silent Study Room) and Thode (3rd floor).    If someone is eating in one of these areas and bothering you, please alert a staff member.

We are making every effort to keep the library clean.  We've added extra custodial staff, tables are wiped down on a daily basis, hand sanitizer is available at service points and we do our best to keep the keyboards and carpets clean.

We're always trying to improve and appreciate your comments and ideas as to how we can do so.

 

(Oct 22/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(Jun 19/08) Hooks in bathroom stalls. I usually study alone and dont like to leave my computer and belongings unattended, so going to the bathroom while holding my purse, books, and laptop is extremely inconvenient. [Handwritten suggestion dropped into the Suggestion Box in the Health Sciences Library.]

Library response: Thank you for bringing this issue to our attention.  We didn't realize that there were no hooks in the public washroom stalls.  They will be added asap, since their lack is not only inconvenient but also irresponsible on our part. Our apologies. (Jun 19/08)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Jun 18/08) Hi,
Mills has started renting out calculators, which is great. However, they are in-library-use only. It would be great, if they could go out of the library, in case students forgot to bring their own and needed it for exam purposes. It would really be helpful.
Thankyou for your time.

Library response:

At this time, Mills Library has only 3 calculators that are available for 2 hour loans.  As most exams are over 2 hours in length, the loan would accrue a $2/hour fine.  However, the calculators can be removed from the building as long as they are returned with the 2 hour time frame.  We are removing the stickers that restrict access to the library for your convenience.

 Hope this helps.

(Jun 19/08)
Answered by: Donna Millard (Director, Library Services, Social Sciences and Humanities)

Categories: Other, Mills  |  Permalink
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(Jun 18/08) Hi,
I just wanted to make a suggestion for more headphones. Currently, there are very few and each headphone is signed out for long hours so others do not have the opportunity to use them. So, more headphones please!
Thankyou

Library response: Thank you for your comment.  Our headphones we have for public loans have a couple of issues with them.  One is of public hygiene and the other is the expense of repairs/replacement.  So, we have provided access, through the vending machine on the 2nd floor in the McLay room of the Learning Commons, to several different styles of headphones for you to select from to purchase.  This way hygiene is not an issue and you can select the style of headphone you would prefer. (Jul 8/08)
Answered by: Donna Millard (Director, Library Services, Social Sciences and Humanities)

Categories: Other, Mills  |  Permalink
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(May 29/08) Hello:

With the new school year approaching, it would be quite helpful if there was a Health Sciences Library sign by the main entrance to the library, and a clock near the Circulation Desk. The renovated library was completed by the end of February 2007, so have these items been forgotten?
Thank-you.

Library response:

Oh no, these haven't been forgotten, just delayed.  You may have noticed that the front entrance has recently been re-renovated, with more glass and a railing to stop people from walking into the glass.  We wanted to wait until this work was complete before the "Health Sciences Library" sign was added. We have chosen a design for the sign, and this should be added this summer.  The idea for a clock by the Circulation Desk is being considered although it's tricky to find a location.  There is a clock over the print stations on the upper level which is large and pretty visible.

UPDATE: A sign saying "Health Sciences Library" has just been added above the entrance door to the library.  (Posted by Liz Bayley (Director), August 29, 2008)

(Jun 6/08)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Customer Service, Other, Health Sciences  |  Permalink
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(May 21/08) I think you should sell earplugs in the vending machine on the 2nd floor.

Library response:

Thanks for the suggestion. The machine is stocked and managed by the bookstore, so we'll pass along your suggestion.

Update: For the time being, you can ask for a pair of earplugs at the desk on the first floor of Mills Library.

(May 21/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(May 21/08) This library is awesome. I rarely come but always love it.

Library response: We're so glad you took the time to share this with us. Thanks! (May 21/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(Apr 12/08) I think that you should get the same earplugs as mills because they are sronger and they work better to blog the noice. thank you.

Library response: Thanks for your suggestion; we will look into the difference between what we use and what Mills uses before our current supply runs out. We have just purchased a large supply, though, and will have to use these up before we can switch to another brand. (Apr 14/08)
Answered by: Tom Flemming (Head of Public Services, McMaster University Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Mar 13/08) Allowing food in the libraries was a terrible decision. Its distracting and disappointing that one of the few quiet places to work is becoming a cafeteria.

Library response:

Thank you very much for your suggestion. We appreciate your comment and in fact spend a lot of time thinking about how to deal with issues such as food in the libraries. As you can see in this suggestion, it is difficult to come up with a solution that pleases everyone.

We encourage library visitors to be respectful of others, disposing of garbage responsibly and keeping eating noises to a minimum.

We've also made other efforts such as creating 'Silent Study' areas in the libraries where we ask that people do not eat any food (or use laptops or cell phones). These silent study areas are located in Mills (rooms L113, L118, L302, L307), Innis (Silent Study Room) and Thode (3rd floor).

Feel free to share with us any ideas you have about issues such as food. We're always trying to improve.

(Mar 14/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other  |  Permalink
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(Mar 5/08) Please invest and get security cameras in the library and catch those thefts that stole peoples cameras.

Library response:

Thank you for your suggestion. We have security cameras in the libraries and provide Campus Security with access to footage in the event of a theft.  We can't stress enough that even with security cameras in place these kinds of thefts still happen.

Personal belongings should NEVER be left unattended in the libraries! Please help us maintain a safe environment by keeping an eye on your belongings at all times.

(Mar 7/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Mills  |  Permalink
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(Feb 26/08) how does the fireplace in the history of medicine room in the basement of the health sci libary get turned on/off?

Library response: The fireplace in the History of Medicine Room in the Health Sciences Library is turned on and off by library staff. Because of the hazards involved in dealing with gas and a pilot light, we ask everyone else to refrain from trying to turn it on. If you want the fireplace on (or off) while studying in the History of Medicine Room, please knock on the door of the Archivist/History of Medicine Librarian and ask for assistance. If there is no response in that office, please contact the Circulation Desk for assistance. Please do not tamper with the controls on your own. (Feb 27/08)
Answered by: Tom Flemming (Head of Public Services, McMaster University Health Sciences Library)

Categories: Other, Temperature, Health Sciences  |  Permalink
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(Feb 22/08) Food should not be permitted in Library.

Library response: For many years we banned eating in the all of the libraries on campus.  Did this work?  No - patrons simply snuck the food in, then hid the remaining garbage throughout the library.  Library staff could not enforce the rule, so along with most university libraries in North America we stopped trying.  We are in the process of reviewing our regulations for behaviour in the library including respect for others and responsible disposal of garbage. Once these are finalized they will be posted.  Thank you for your concern and in the meantime if you have more specific suggestions please let us know. (Feb 22/08)
Answered by: Liz Bayley (Director, Health Sciences Library)

Follow-up Comments:

I dont think eating food in the library should necessarily be banned. If Ive been studying for hours and I want a snack (which research shows is very important when one is studying) it seems silly for me to have pack up all my stuff and leave just to eat (especially during peak hours when someone will likely take my spot while Im gone and Ill then have to spend another 30 minutes searching for another one). I think the best thing you can do is encourage people to use their own discretion when bringing food into the building (i.e. to throw out their garbage, avoid making lots of noise with wrappers, etc.) (2008-03-08)


Categories: Other, Health Sciences  |  Permalink
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(Feb 15/08) There needs to be more recycling bins on the upper floors - especially on the 4th floor. Students are more likely to recycle if there is a conveniently located recycling bin. While I am willing to walk to the first floor to recycle something when I am on the 4th floor, that is not the case for most students. Thank you.

Library response:

Thanks for your suggestion. We agree  - there are not enough recycling containers in the building.

We have just completed an inventory of all waste and recycling receptacles in Mills and will be adding more of both types in many areas, especially in the large group study areas, over the next little while.

(Feb 15/08)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Feb 10/08) I love the renovated Health Sciences library! Especially the History of Medicine Room. Im a humanities student, and clearly have nothing to do in this library, but it is far nicer and far more aesthetically pleasing than Mills. Further, unlike Mills Library, it is actually Quiet!! I gladly go out of my way to study at Health Sciences library. It is ironic that this library has the decor appropriate for the Arts library, and that the Arts library has the sterile environment suited for the science library.

Library response: Thanks for your comments! We are very happy with the aesthetics of our renovated space and pleased that you (and many, many others) choose to study here.One of the really nice things about the renovation is that it has provided us with spaces for group consultation and spaces for individual, quiet study. You can't always please everybody, but this design satisfies a great many of our patrons! (Feb 11/08)
Answered by: Tom Flemming (Head of Public Services, McMaster University Health Sciences Library)

Categories: Other, Study Space, Health Sciences  |  Permalink
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(Feb 4/08) Please install more power outlets in the library as it is near impossible to find a desk near a power outlet anymore.

Library response: Thank you for your comment regarding power outlets in the library. Your concern is definitely being heard. Whenever renovations are made, or when library space is re-designed, additional electrical outlets will always be included in the plans. Although we would like to add many more outlets immediately, building limitations prevent us from doing this. However, we have added more electrical outlets near study carrels where we could (for example, along the south east wall of the library near the group study rooms). You may also want to visit the new laptop area which has recently opened on the 3rd floor of Mills Library. This area has an abundance of new electrical outlets, new tables and chairs, wireless internet access and can accommodate 50 laptop users. (Feb 7/08)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Study Space, Innis  |  Permalink
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(Jan 26/08) The library website looks very functional and practical--- and it indeed is so. Very well done! However, aesthetically, there cold be more images, making it a little more visually welcoming and friendly. Could you add a rotating picture box?--Perhaps with images of various students/ librarians at work with different library resources? A human element goes a long way.

Library response: Thanks for your kind words about our web site; we are glad that you find it useful. We are planning a redesign which should incorporate your suggestion to make it 'more visually welcoming and friendly' and improve the functionality of the site. (Jan 28/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

Categories: Other, Thode  |  Permalink
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(Jan 24/08) how to find the libraries?

Library response: See our website for map of campus including libraries http://library.mcmaster.ca/about/librariesmap.htm (Jan 28/08)
Answered by: Jeannie An (Library Director, Business, University Library)

Categories: Other, Innis  |  Permalink
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(Jan 15/08) How about extension cords hooked up to multiple outlet power bars for the study carrels?

Library response: The need for additional power sources for plugging in laptops in the library is definitely a concern, especially in the area of the study carrels. Whenever renovations or re-design of library spaces take place, additional wiring and electrical outlets will be included in the plans. Unfortunately, adding extension cords and power bars presents a safety hazard for slips, trips and falls as well as a potential fire hazard. In the meantime, we have recently added 5 electrical outlets and study carrels along the south east wall near the group study rooms to help with the shortage of power sources. (Jan 15/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other, Innis  |  Permalink
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(Jan 14/08) Why use a see-through suggestion box. I suggest an opaque box.

Library response: This is a great suggestion and I am in complete agreement. I plan to make this change and cover the box so it is no longer see-through. Thanks! (Jan 14/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Other  |  Permalink
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