Library Remote Support Hub
Teaching, learning, or researching remotely? We're here to help! The Library Remote Support Hub has been designed to help you with all your information needs. From accessing books online and connecting to electronic resources remotely to requesting a research consultation and seeking media creation support, the Library Remote Support Hub is here for you.
Need Help? Just Ask!
Email
Send your emails to library@mcmaster.ca
Call the main line: 905-525-9140
Then dial the extension:
Mills, Innis, Thode: 22077
PrintSmart: 22111
Archives: 22789
You'll find our tutorials and guides in the Research Help section of the website. Check it out!
Here are a few specific support resources you might find useful:
- How Library Stuff Works Video Tutorials
- Library Basics - A guide for new users
Try one of these guides
Jump to more information about:
Borrowing | Interlibrary Loan | Printing | My Library Account
Library Remote Support Hub
Library remote support hub
Resources for:
Library Essentials for Everyone
Contact us using email, chat, text, and phone
All your questions about the library's remote support answered
Access the library's electronic resources remotely
Access remotely software installed on desktop computers in the Library, including Lyons New Media Centre
View expanded collections of online videos, e-books, and e-journals temporarily available to the Library
Useful tips and tricks to resolve Google Scholar off-campus access issues and error messages
Bookable Study Spaces
The Library has arranged to provide undergraduate students access to work space in Mills Library (first floor) this fall.
Bookable Media Computers
Lyons New Media Centre has arranged to provide students access to some of Lyons New Media Centre's media editing computers in Mills Library (Wong e-classroom, first floor) this fall.
First-Year Undergraduate Student Resources
Ariel Visit Ariel's Profile, the Library's First Year Experience Librarian, is here to help you learn to navigate the library website & library resources.
Health Sciences Library Covid-19 FAQs
Students
A list of Library Services, Resources, and Collections tailored for Students
Information Box Group

User Services
Find out how we are bringing the Library Help desk to your device.

Books, Articles, and Videos
See what’s new with our e-books, online articles, streaming video collections, and more.

Lyons New Media Centre
The Lyons New Media Centre provides support and resources for a variety of media creation projects.

Learning and Research Support
Access events, videos, guides, and consultations to support you on your way to academic success.

Archives
Archives and Research Collections can help you find primary sources for your papers and assignments.

Maps/Data/GIS
Learn how we can help you access maps and geographical collections, data and statistical resources, and Geographic Information Systems software and geospatial data.

Sherman Centre for Digital Scholarship
The Sherman Centre offers a variety of workshop series that develop students’ skills with digital approaches and technologies.
Researchers
A list of Library Services, Resources, and Collections tailored for Researchers.
Information Box Group

Collections
See new resources, request purchases, and access our online collections.

User Services
Find out how we are bringing the Library Help desk to your device.

Learning and Research Support
Access support to help guide you through all stages of your research process.

Archives
Explore the unique archival and rare books holdings of the Library’s Archives and Research Collections department.

Maps/Data/GIS
Providing researchers with access to maps, geospatial, statistical and microdata sets, as well as resources and support for managing research data.

Sherman Centre for Digital Scholarship
The Sherman Centre supports researchers in integrating digital approaches and technologies into their research.

Lyons New Media Centre
The Lyons New Media Centre provides support and resources for a variety of media creation projects.
Instructors
A list of Library Services, Resources, and Collections tailored for Instructors.
Information Box Group

Collections
See new resources and get help with materials for class use.

User Services
Find out how we are bringing the Library Help desk to your device.

Learning and Research Support
Find out how the library can support your instruction and your students’ learning.

Archives
Archives and Research Collections is here to help you with digitized primary source materials from our collections or guest lectures for your course.

Maps/Data/GIS
The Maps, Data, GIS Centre collaborates with instructors to integrate a wide variety of digitized materials, datasets, and software into instructional activities.

Sherman Centre for Digital Scholarship
The Sherman Centre supports the integration of digital approaches and technologies into teaching.

Lyons New Media Centre
The Lyons New Media Centre provides support and resources for a variety of media creation projects.

Campus Classroom Technologies
The Campus Classroom Technologies team supports Echo360 for both in-class and remote use.