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(Oct 22/13) Hi! I am a grad student who only comes to campus a couple times a week. I depend on reliable remote access to databases and the catalogue. I am constantly frustrated with the slow loading pages! Though most of the time I can get the catalogue to work by refreshing things, I do not find the same success with the ATLA database. I am unable to download 9/10 PDF files when accessing the database from home. I hit refresh MULTIPLE times, sometimes trying for more than 30 mins on one article. The PDF will load one or two pages but the progress bar stalls just before the end. This means not only can I not download the PDF, but I also cant read it. Strangely, this does not happen when I have my computer on campus. I am convinced that if the catalogue and databases worked as they are supposed to (and as they DO work at other universities Ive attended) the resource-finding stage of my research would take me half as long. In graduate studies, efficiency can make or break you! Please work to fix the problem and offer me some suggestions in the meantime. Thanks

Library response:

Thank you for taking the time to report this. I have a follow-up question so am hoping you will reply to me via the email that this response will generate, namely, have you had this problem specifically within the last few days? I ask because we implemented a fix last week that we thought had resolved these issues, and yours is the first report of issues after the application of that remedy. Hence currency is paramount here.

(Oct 22/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Books/Journals/Databases  |  Permalink