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(Aug 25/10) If you are going to shut down the entire first floor for renovations, please continue to provide circulation services–it is a library, after all, with books and physical reading materials, not just computers!–and indicate where those services can be accessed, both in the library and on the website. A sign indicating that the first floor cannot be accessed is not sufficient; nor is it sufficient only to provide self-serve checkout stations, particularly in the effort to retrieve ILL requests, etc.

Library response: Our apologies...the signage was misleading. We meant to indicate that the lobby area was unaccessible from the main elevators. We will try to be clearer next time. (Sep 10/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Customer Service, Mills  |  Permalink