(Jun 23/09) Please contact ISI (Web of Science) and complain that in a citation search that locates citations outside of the subscription set (I presume the subscribed are journals for which the get it icon appears) the message None of the Citing Articles are in your subscription is worse than unhelpful -- it is infuriating and unscientific. Why the heck not list citing data and let the user try to persuade his or her library to extend a subscription, or at least file an ILL request.
This happens eg. on seeking citations of the article by Kuznicki ZT, Ley M, Lezec HJ, et al of July 2006 in MATERIALS SCIENCE & ENGINEERING C-BIOMIMETIC AND SUPRAMOLECULAR SYSTEMS (special issue) SI961-965. To see the said reference, do a citation search on the 1997 parent - Clugston DA, Basore PA in PROGRESS IN PHOTOVOLTAICS 5(4) 229-236 (its the third citation, and supposedly has 4 children, but you wont see by whom) !
ISI has launched a new component within the Web of Knowledge: the Conference Proceedings Citation Index. Citation counts from this index now appear in the total, whether or not the institution has a subscription. In this case, ISI has treated the reference you're interested in as a proceeding paper, and does not permit us to view any information about the articles which have cited it. The Library is now considering our options or providing citation information.
We received the following response from ISI to your comments:
"Thank you for this feedback. I have forwarded this to the product developer, our technical teams and the Sales Director. We have had many discussions about the way to handle citations to Proceedings data where it is not part of the regular subscription. I think the general consensus was
that users would prefer to see the total citation count even if they could not view all citations. In fact, this is the way the Web of Science has always functioned for users that did not subscribe to all 3 indexes. That said, we completely understand that some users may find this frustrating."
Please feel free to direct any further questions to Janice Adlington, eResources Librarian (email@example.com)
Answered by: Anne Pottier (Associate University Librarian, Library Services),bannisl
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