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(Mar 3/09) Why is the health sci library BLIND to the fact that people use MacBooks? I tried setting up my wireless account and was told I needed to go to Mills b/c the staff there @ the learning commons could do it for me Furthermore, I am a HEALTH SCI student - not an humanities/soc sci OR engineering OR business student even though they all usurp my library and make it IMPOSSIBLE to study here. As a member of the health sci faculty, I believe that when I or any other health sci student has questions and concerned we dont know someone from OUR library should be able to help us out and NOT send us packing to other libraries to ask for help b/c health sci staff is too incompetant to help us??! Cant we find a way to hire more staff? Arent we all going to be health care professionals in here who can donate $$$ to deal with these issues!?!?

Library response:

Hm...  the Health Sciences Library certainly isn't blind to MacBooks -- many of my best friends use them, and we have certainly helped many people, health sciences and others, set up their Macs to work with our wireless account.  Judging by the time I received this message (9:30 p.m.), maybe you came in after 6 p.m.?  If so, unfortunately our systems staff had gone home for the evening.  We have systems support from 8:30 to 5:30 p.m. from Monday to Friday.  Mills and Thode Library have IT support whenever their Learning Commons are open and can help students from all faculties.  Health Sciences staff are not incompetent, they just don't all have the skills necessary to help you to set up your computer.  Nor do we have the funding to have IT support in the evenings and on weekends.  Finally, the Health Sciences Library is a shared resource, as are all the libraries on campus.  You didn't identify yourself, but feel free to contact me if you want to discuss this in more detail.

(Mar 3/09)
Answered by: Liz Bayley (Director, Health Sciences Library)

Follow-up Comments:

This comment is in regards to the inappropriate suggestion made by a health sciences student. Surely, once this individual, gets into a healthcare profession, would lend the resources to selective people or may be own a hospital that no body else could use except people approved by this individual. I can not believe that being a university undergraduate one could make such a comment regarding a libraries staff and calling them incompetent is even worse. I use the health sciences library and it is one of the most efficient libraries on campus with a generous staff. Therefore, i hope further in the future while complains are being put forward no such inapprpriate comments should be directed to any staff of any library. Thank you. (2009-03-07)

Categories: Computers/WiFi/Printers, Health Sciences  |  Permalink