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(Feb 26/09) Something MUST be done about the state of the wireless internet connection in all campus libraries. It seems just this term it
has become lousy. First of all, I am always confronted with 8 different MacConnect networks - MacConnect-0 to MacConnect-
8 - and you would think given such a plethora of choices ONE would work. However, not a single one gives a decent
connection. It seriously interferes with productivity when you are forced to stop every ten minutes to troubleshoot your
internet connection. In many courses EVERYTHING is online. WIthout internet, I cannot access solutions to practice problems,
sample midterms, lab descriptions, rendering even coming to campus to attempt to study useless. Thank you in advance for
your attention to this matter.

Library response:

I apologize that it has taken so long for us to respond to this suggestion.  I'm not sure how it slipped through the cracks, but will investigate to make sure it doesn't happen again.

First, let me explain that the wireless connections in the library are a part of the campus-wide wireless system administered by McMaster's University Technology Service (UTS).  The library works with UTS on a number of technology related issues.  In order to try to address the problems you were having we're going to investigate with UTS to see if there is anything we can do about the multiple names for these connections.

As a side note, we have an IT Help service available at designated times both online and in person at Mills, Innis and Thode Libraries. For more information about that service, visit this link http://library.mcmaster.ca/it-support

Update:  Digital Technologies Development Librarian, John Fink, contacted patron via email.  UTS was consulted the multiple SSID issue appears to be operating system dependent.  John invited patron to visit the library so he could look at his machine. 

(Mar 19/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Computers/WiFi/Printers, Other  |  Permalink
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