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(Feb 10/09) This comment is in regards to the Mills fourth floor silent study area L411 the Research Reading Room on South Side. I was recently studying in this area and was quite disturbed by the amount of noise (typically I can deal with a little bit of noise but this was very much out of hand). I then requested through the “need help just ask” option that someone be sent to quiet down the students. I was then informed that this level is no longer a quiet study section. So, either I was misinformed or the library is falsely still advertising that this is. Is it a study area? And what is the policy in regards to keeping it quiet for those who actually want to use it for that? I found the library staff very unhelpful, when typically they are wonderful.

Library response:

Thanks for your comment. We did receive your comments concerning noise in the 4th floor study room several times through the IM service. When staff came to locate the cause of the noise they could not find any specific source, and they did check several times.

Please note that the large study room on the 4th floor is designated as Quiet, not Silent, although I have been told that the signage is not very effective. We will address this right away. We do patrol the building several times each evening and do try to respond to direct noise complaints as quickly as possible.  The only Silent Study space currently available in Mills Library is on the 3rd floor, rooms L307-L309. Perhaps you would find this space more suitable for your needs.

(Feb 11/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink