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(Nov 12/08) Hi, I just wanted to say that I know the individuals on the chat get off at 9pm but if they are in the process of helping a student I think they should be able to stay online for 2min extra and answer the question in full. Other than that, the online chat is a very useful tool.

Library response: I'm glad you find our chat service useful!  Our research help staff are expected to fully answer questions, and/or to ask for contact information  if more in-depth research or follow-up is required.  Our staff will  normally stay online as long as necessary to complete the query.  Thank you for letting us know that this is a concern.  Your feedback will help us to provide the best possible service.
(Nov 14/08)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Customer Service  |  Permalink
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