Library Home
Tell us what you think..



Browse:







Add a new suggestion

Suggestion Box RSS Feed


Add a new suggestion

Hours Suggestions for all Libraries

Suggestion

(Sep 30/16) Keep Thode open 24/7 all the time please.

Library response:

Thanks for your suggestion.  Unfortunately we don't have the budget nor the staff to keep any of our libraries open 24/7.

You can use the Mills Learning Commons 24/5 after the Fall Recess period. At the same time Innis Library will start remaining open Monday through Thursday until 3am for Silent Late Night Studying.

The week before exams the Mills Learning Commons and Thode Library move to a 24/7 schedule.

More information about Library Hours, including those at the Health Sciences Library, can be found at http://library.mcmaster.ca/hours-info/day

 

(Sep 30/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Thode  |  Permalink
Add comment to this suggestion

(Feb 4/16) I have been really surprised at how all the McMaster libraries close at the same time during
the school year at 10:45pm. At my undergraduate university, which had only about 7000
students, the main library was open until 2am every day. The situation at McMaster really
makes it difficult to find study space at night when I personally am very productive. I have
actually found that there are usually a good number of people forced to leave at the end of
every night especially during midterms. In addition, there are likely many students who do
not come to the library because of their early closing time. I understand that running all
libraries past a specific time is expensive. The Learning Commons are traditionally open much
later, however they can be very noisy. I suggest that one of the major libraries like Mills,
Thode or Health Sciences be open until 2am during the school year. This will allow students
who get more work done late at night to study without distractions. Many of us including
myself find it difficult to concentrate at home so study in the library.

Library response:

Thanks for submitting your comments.

Each term we roll out extended hours as demand and use dictates im Mills, Innis and Thode libraries. The Health Sciences library determines its own hours.

For the first couple of weeks of each term we provide standard hours since late night studying is not something students want or require. Once we get past the 1st month or so, we start providing late night hours, Sunday to Thursday until 2am and Friday and Saturday until 10pm, in the Mills Learning Commons.

The next milestone is reading week each term - the Learning Commons goes 24/5 at this point, Sundays to Thursdays.

Last term we introduced Quiet Late Night Studying in the Innis Library (KTH-108) Mondays to Thursdays, staying open until 3am. We will be doing this again starting the Monday after the spring Reading Week.

Finally, as we approach exams, we move into 24/7 in the Mills Learning Commons and Thode Library, and the main part of Mills Library and Innis Library go into extended hours, 8am to 11pm, 7 days per week. We will continue the Quiet Studying at Innis until 3am, Mondays to Thursdays.

We re-evaluate our hours, based on statistics from previous semesters, and make changes as required. Complete details about Library Hours can be found on the library website. 

(Feb 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours  |  Permalink
Add comment to this suggestion

(Sep 27/14) When are the libraries going to become 24/7? Mid-terms are coming up and i am looking for a
quiet space to study at night.

Library response:

The Learning Commons on the 2nd floor of Mills will be moving to 24/5 hours (Sunday through Thursday) as of Tuesday October 14th.

The Mills Learning Commons and all of Thode Library will be open 24/7 several days before and throughout the exam period.

For more information about library hours check out our new hours site @ http://library.mcmaster.ca/hours-info/day

(Sep 30/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours  |  Permalink
Add comment to this suggestion

(Feb 28/14) It will be better for commerce student if mills/innis can extend one hour on Friday.
Most of our commerce midterm start at 7pm but mills/innis close at 5:45. It is
inconvenience for us to find the other study space and only less than one hr left to
study. If the library close at 7pm, it will be much more convenience for us. I do
understand everyone wanna go home early on Friday

Library response:

Thanks for your message. We can consider this request for the fall term, since we are pretty much past the midterm exam period for this term. 

(Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
Add comment to this suggestion

(Mar 31/13) 24 hour quiet study space...Is that so much for ask for? Emphasis on QUIET. Considering
how much it costs to study at this university I expect to be provided with a quiet
place to study at night. I thought it was something really obvious, after all it is a
university.

Library response:

As we get closer to exams we will be providing more 24/7 study hours. The quietest study space will be available at Thode Library, which moves to 24/7 on Wednesday April 10th.

The Mills Learning Commons is already 24/5, moving to 24/7 on Sunday April 7th. We recognize that this space is normally not quiet, but it does get quieter the closer we get to exams.

The main part of Mills Library moves to extended hours (8am to 11pm) from April 7th to April 30th. The entire 6th floor of Mills is SILENT at all times. There is also a very large QUIET study area on the west side of the 4th floor, down the ramp off the New Media Centre lobby.

We hope everyone will be able to find the perfect study space for your own needs.

Good luck on your exams!

(Apr 1/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours  |  Permalink
Add comment to this suggestion

(Jun 16/12) Fulfill your commitments. If you post Open to 5pm then do not close at 4:50pm. I just wasted an hour of my afternoon coming here only to be locked out because one of your employees wants to go home early. Thats called wage theft.

Library response:

Thanks for sending in your comment. Although our Hours of Opening do say until 5pm, they also say that we will start clearing the bookstacks, study and service areas 15 minutes prior to closing. This is necessary so that our users have time to sign out any books they wish to borrow and so that our staff are able to clear and secure the building before locking up at 5pm. I am sure you will now see the need for doing this.

http://library.mcmaster.ca/hours-info

(Jun 18/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
Add comment to this suggestion

(Mar 23/12) It is appreciated that Thode stays open 24 hours during the final exam. But there is only 2 days difference between last class and the 1st exam. So I think it would be helpful if Thode 24 hours starts 1-2 week before the last day of class. In that way people having exams at the beginning can have enough time to study.

Also during Midterm period there are very few places to study. People are always very loud in Mills Learning commons and the student center has very few spots and also not quite. So it would be helpful as well if Thode stays 24 hours during midterm weeks.

Library response:

Thanks for taking the time to send in your suggestion.

Late Night studying at Thode begins on Thursday April 5th, with exams starting on the following Saturday. Thode Library will stay open 24/7 from 8am on April 5th until April 25th at 10pm.

We recognize that the Mills Learning Commons can be loud most of the time, but we do try to encourage students to keep it quieter during the exam period. The Learning Commons is open 24/5 all term.

I do hear your comment about midterms as well, but this time period varies quite a bit between the many programs on campus, so it would not be possible to arrange scheduled extended study hours.

Good luck on your exams.

(Mar 25/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Thode  |  Permalink
Add comment to this suggestion

(Apr 13/11) Love the 24/7 service at Thode! Hopefully this will be maintained throughout the fall and winter terms, even outside exams. Having somewhere to sit with a table and a healthy supply of outlets is fantastic! Also, definitely keep 1st and 3rd floor as silent study spaces; we have enough noisy places with Mills Learning Commons and the student centre.

Library response:

Thank you for your feedback!  The 24/7 hours at Thode are part of a pilot which has been funded by the MSU.  We are glad to hear that you are finding it useful. Although there is no guarantee of continued funding for this service, your feedback and comments are valuable for us to have when we are planning how best to serve our library users in the future.

Thanks again!

(Apr 18/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
Add comment to this suggestion

(Apr 9/11) Its about time for a 24 hour library especially during exams! Every other university I know of has at least one 24 hour library, especially during exam times. The learning commons at Mills is too noisy and crowded and overall definitely not a good study space. Thank you MSU, Student Affairs and McMaster libraries, I hope this pilot project is a success. Judging from the amount of people I know who are going to be making the most of this I dont see how it wouldnt be!

Library response: We agree...the 24/7 pilot @ Thode does appear to be a success! Lots of students are taking advantage of the extended hours.  (Apr 9/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours  |  Permalink
Add comment to this suggestion

(Apr 8/11) Late Night Thode = Extremely happy engineers. Please keep this going for next year. Please.

Library response: Thank you for taking the time to comment.  Working with the Library and the MSU, Student Affairs has funded this pilot to keep Thode Library open 24/7 during exams.    We hope to continue to do this in the future, subject to funding,  so we appreciate knowing that you are finding the 24/7 hours valuable and necessary.  Best of luck on your exams! (Apr 8/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
Add comment to this suggestion

(Apr 4/11) Thank you thank you thank you for keeping Thode open for 24 hours!! I study best in the library and find it very distracting to be at home. I know that Mills Learning Commons has always had late night hours, but the noise is too much for me. I need a quiet space. I am so happy that my study stress can be minimized over the exam period. My only complaint is that this didnt happen sooner.

Thanks again!

Library response: Thanks for taking the time to send us your comments.  We are very pleased to hear that the extended hours are making a difference for you. Best of luck with your exams!
(Apr 5/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
Add comment to this suggestion

(Jan 15/11) Please extend the hours of operation of the Health Science library on weekdays. Extended hours would benefit so many students.

Library response: The Health Sciences Library is already open longer hours than any of the other libraries on campus with the exception of the Learning Commons at Mills which is open 24/7.  Unfortunately, I simply don't have the funding necessary to extend the hours on weekdays.  There are also security issues with my staff closing up and going home late at night.  Most of our resources are available online and other material can be borrowed so that being in the library is not necessary to complete most of your work.  (Jan 15/11)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Hours, Health Sciences  |  Permalink
Add comment to this suggestion

(Nov 10/10) I completely disagree with the decisions to reduce the operating hours of Innis Library on Fridays and to close the library altogether on weekends. I urge the University Library Administration to reconsider this decision, and to return this educational asset back to Commerce students.

Library response:

The decision to close Innis on weekends was made based on gate counts and usage statistics kept by the staff at the Innis service desk. All libraries on campus have now closed on Fridays at 6pm since we did not feel the use of our spaces warranted the cost of staffing and keeping the buildings open. As I am sure you are aware, the university is facing a difficult financial situation and the library had to evaluate where best our limited and valuable resources could and should be used.

 PLEASE NOTE: The Health Sciences Library is still open until 9:45 on Friday evenings.

Once we get closer to exams we will be re-opening Innis on 2 weekends in the fall, and 3 weekends in the spring, for extended hours. We were also trying to find a way to arrange Late Night Silent Study (11pm to 8am) @ Innis, but to date have not been able to secure the funds which are required to move forward with this plan.

A meeting has also been scheduled later this week, concerning the Innis weekend closures, with the Associate Dean for Business, John Medcof, myself, the manager of Innis and Maggie Woo, who will be representing the Commerce students. Here we can investigate what solutions might be possible and would work for all parties. I will make sure we post the outcomes of this meeting so everyone is updated.

Thank you for taking the time to let us know what your concerns are.

(Nov 10/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services),Liz Bayley (Director, Health Sciences Library)

Categories: Hours, Innis  |  Permalink
Add comment to this suggestion

(Nov 7/10) Innis should be open on weekends as it is an inconvenience for commerce students who need to study or do group work during non business days.

Thank you

Library response: Thanks for your suggestion.  We've received a couple of comments about the Innis weekend hours.  Please see this response from Associate University Librarian, Library Services, Anne Pottier and watch for an update shortly:  http://library.mcmaster.ca/php/suggestionbox.php?f=recordbrowse&library=ALL&id=433 (Nov 11/10)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Hours, Innis  |  Permalink
Add comment to this suggestion

(Nov 7/10) This new Lyons Media Center? Why has the center been put in the tight library budget when Innis library is now closed on weekends. Allocating money so students can play video games in a library is NOT important. Taking out required books, meeting in quiet study rooms with groups and having a silent study area IS important. Isnt that what libraries are for? Please revisit your decision.

Library response: Thanks for your suggestion.  We've received a couple of comments about the Innis weekend hours.  Please see this response from Associate University Librarian, Library Services, Anne Pottier and watch for an update shortly:  http://library.mcmaster.ca/php/suggestionbox.php?f=recordbrowse&library=ALL&id=433 (Nov 11/10)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Hours, Innis  |  Permalink
Add comment to this suggestion

(Apr 21/10) More/Large 24-hour study areas during exam period. Learning Commons is not large enough considering the demand.

Library response: Thanks for your comment, and yes, we hear you! We are repurposing many of our spaces and will keep this in mind as part of our planning process. No promises, but we will do our best! (Apr 21/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
Add comment to this suggestion

(Mar 10/10) its quite apparent that the reason why we would want Thode to remain open much later now (and during exams) is because of the fact that there is no noise control in the Learning Commons at Mills library.

So once again, we ask - is there ANY place in the library where we can QUIETLY study after midnight?

Library response:

We are currently in the process of addressing the noise concerns in the Mills Learning Commons.  Please stay tuned for more information in the upcoming weeks.

Update: take a look at the news item posted today (4/7/10) where we announce we are designating the Mills Learning Commons as a Quiet Study area during the spring exam period. 

 

(Apr 1/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
Add comment to this suggestion

(Feb 28/10) Thode should be opened past 6 pm on Fridays and Saturdays.

Library response:

Thanks for your comment.  While Thode Library does close at 6pm on Fridays and Saturdays, Mills Library is one of your alternatives, as it remains open until midnight on Fridays, with the Learning Commons area open until 2am.  Extended hours will begin April 9 and Thode Library will be open until midnight on Friday nights during exams.  Beginning April 9 until April 27, the Learning Commons at Mills will be open 24 hours a day, 7 days a week.  For complete information on Library hours, please visit http://library.mcmaster.ca/hours-info 

 I hope that the extended hours at Mills, and the Thode extended hours around the exam period will meet your needs.

(Mar 1/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
Add comment to this suggestion

(Jan 6/10) Mills should be open 24/7 all 365 days a year!

Library response: We hear you and we are working towards trying to keep the Learning Commons open 24/7 all term.  (Jan 28/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services),bannisl

Categories: Hours, Mills  |  Permalink
Add comment to this suggestion

(Jan 4/10) Stay open later on Saturdays!!! [Paper suggestion left in the Suggestion Box in December 2009]

Library response:

We used to stay open until 7:00 p.m. on Saturdays, but changed to 6:00 p.m. in September.  This matches the hours for the other McMaster libraries. 

Throughout the 2008-2009 academic year, we monitored the number of patrons in the Library, particularly in the evenings and weekends and optimized our staffing levels accordingly.  Frankly, there weren't sufficient numbers here on Saturday evenings to justify staffing the library beyond 6:00 p.m. 

(Jan 5/10)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Hours, Health Sciences  |  Permalink
Add comment to this suggestion

(Jan 4/10) Exam extended hours for HSL would be beneficial!!

[2 identical paper notes left in the Suggestion Box in December 2009]

Library response:

I agree that the Health Sciences Library is a wonderful place to study, but I don't have the staff to cover extra hours.  We use student assistants for later evening hours at present; however, they are often not available during exam times, since they are students too!  In addition, I would not be comfortable having them working in the library any later than 11:30.  For these reasons, extended hours are just not feasible.  Sorry!

(Jan 5/10)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Hours, Health Sciences  |  Permalink
Add comment to this suggestion

(Oct 5/09) Innis hours should be extended to start at 8am. With students starting class at
8:30am, it allows them to use the local photo-copier or any business/commerce books
for a short while before class starts...this is essential to obtain that last moment
refresher before an exam, or print off an assignment for that 8:30am class because
your printer broke the night before.
Moreover, often business/econ/commerce classes suggest to students that reading the
newspaper should be done everyday; in class profs often refer to newspaper articles
that morning that you should have read. For those that dont get newspapers at home
or dont get specific ones (i.e., how many people get the Financial Times at home??),
by opening at 8am you are allowing students to further their educational horizon and
get more out of the classes we are already paying too much for. Even if its a quick perusal of the papers for 15mins starting at 8am, this will make them more aware of
the current issues and contribute more valuably to class.
By not opening at 8am, I suggest that you are taking away from students educational
experience, and hindering their growths as contributing members of the classroom and
society.

Library response: Thank you for raising your concerns about the opening hours of Innis Library.  Due to our limited staffing resources, we could open at 8:00 a.m., but that may mean we would have to close earlier, thereby taking away study space and library resources from those who require later night hours.   If you are looking to print off an assignment or use a photocopier early in the morning the good news is that the Mills and Thode Libraries are open at 8:00 a.m.   The Learning Commons in Mills is open until 2:00 a.m. from now until Dec. 6th, and it is open 24/7 during exams.  Our newspapers are delivered at a central location and are usually not ready for public perusal until after 8:30 a.m.  But did you know they are available online?

We strive to be able to offer the best services to a broad range of students all of whom have different needs.  Your concern is valid and I will be certain to consider it and other
suggestions as we make decisions about library hours in the future.

 Submitted on behalf of Ann Pearce, Supervisor, Information Services, Innis Library

(Oct 30/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),bannisl

Categories: Hours, Innis  |  Permalink
Add comment to this suggestion

(Sep 26/09) I was wondering if library hours could be extended for saturdays

Library response:

Thanks for your suggestion. We would love to have our buildings open more hours at all times, but it comes down to budget. Our statistics show that during the months of September and January the libraries are not used a lot on Saturdays, so our hours are reduced.

We are about to start (October 5) with extended hours in the Mills Learning Commons where this room alone will stay open until 2am,7 days a week. This room then becomes 24/7 for the duration of exams.We will continue to monitor use trends and make adjustments as appropriate in the future.

(Sep 27/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services),bannisl

Categories: Hours  |  Permalink
Add comment to this suggestion

(Jul 20/09) - stay open later in the summer
- let science students book rooms in advance
- mac book laptops
- sometimes its too cold

(paper suggestion entered by HS staff - C. Erskine)

Library response:

Extend Summer Hours

We will certainly note your suggestion regarding extending our summer hours.  Traditionally activity in the Library dwindles in the summer but we will monitor this for the future.

 

Health Sciences Library Group Study Room:  Prebooking for science students

We are happy to offer study rooms to any students on campus.  Faculty of Health Sciences programs require many group-based activities and as a result there is heavy use of study rooms by FHS students during the school year.  For that reason we allow FHS students to prebook study rooms.  Please note than prebooking of study rooms is available at other libraries on campus, Mills, Innes, and Thode: http://library.mcmaster.ca/mrbs/.

 

MAC Laptops

We currently do not provide MAC laptops for lending.  MAC systems are particularly strong for multimedia, desktop publishing, fine art, etc.  The additional cost of purchasing MACs  would be justified if it were in support of programs that require specialized software. As it stands, FHS programs require basic productivity software and statistical programs. Basic computer programs like SPSS, Word, Excel, and Powerpoint, function very well in the PC environment.  We feel that it is more cost efficient, both interms of purchase price and staff support, to provide PC laptops. 

Library is Cold:

There are days when we would agree completely!  The old heating and air conditioning system in the hospital does not allow for fine temperature control. It is issue that we continue to address and we appreciate your feedback.

(Jul 20/09)
Answered by: Andrea McLellan (Head of Collections and Technical Services, School of Medicine Liaison),bannisl

Categories: Hours, Health Sciences  |  Permalink
Add comment to this suggestion

(Apr 27/09) Stop using 24 hour time in regards to exams, class scheduling and any other matters.
24 hour time is not the standard in Canada, regardless of its adoption by people in
Europe or elsewhere. We simply do not use it, neither in our media nor in our
educational system: only in universities. While it is a minor point, there is no
reason that a rational, intelligent, objective person can see to using a contrary
timekeeping system at Mac than we do in any other sphere of our daily lives.

If the university persists in such niche market preferences, they might find it
helpful to install preferences options for the McMaster site for users logged into
their macids, like many social networking and web 2.0 sites commonly use.

Library response: Library clocks don't use the 24 hour clock, but you may be right that other campus units who schedule exams and classes may use this system.  Thanks for your comment. (Jun 22/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

Categories: Hours  |  Permalink
Add comment to this suggestion

(Mar 2/09) Does any library within the McMaster system not have later hours without circulation staffing, and with use of automatic sign-out scanners? This is a great convenience for researchers who appreciate the quiet working spaces in the libraries with access to texts, periodicals and of course online computers which they may not have at home. It is in extensive use at other academic libraries, such as Carleton, U. Ottawa, and Toronto.

Library response:

The Learning Commons  on the 2nd floor of Mills is open until 2am every day during term. This room has a self-check out machine in it so users can sign out books they wish to remove from the library. Once we get closer to the exam period this room moves to a 24/7 schedule.

A new entrance to the Learning Commons was opened at the beginning of February. This can be found on the southeast side of Mills library and is often referred to as the Tower Entrance. This entrance is open from 8am to 2am each day.

(Mar 5/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours  |  Permalink
Add comment to this suggestion

(Mar 2/09) I feel frustrated by the loud music and continuous announcements that are made prior to the library closing. If the library is open until 5:45 then please give us the courtesy of being able to work until then.

Library response: Thanks for your comment. While we understand the announcements and music may be somewhat disruptive, they have proven to be quite necessary in getting our users prepared to get packed up and ready to leave the building when it closes. When we start clearing the building many people have not made any attempt to leave which means the staff must then start pushing them to do so, which no one likes either. We welcome any suggestions to make this process better! (Mar 5/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
Add comment to this suggestion

(Nov 21/08) To Whom it may concern,
I am a regular at the Reading Pavilion. I really like the ambience of not only the Pavilion, but of the entire library. And I like the fact how people actually come here to study and not to catch up on their socializing. The bright lights and the comfortable temperature make the Pavilion an ideal place to study. I would like to request the authorities to make this library 24-hour accessible. Not only will it provide an inviting enviroment for the students to study in late night, but can also serve the doctors, nurses, patients and visitors of the hospital a chance to spend their nights in a useful place, be it doctors reading up on their material, or just visitors who have to spend the night with their loved ones. I believe if the Health Science Library is open 24 hours, not only will it be a welcome addition to McMasters student resources, but also provide a huge boost to the McMaster Hospitals image and facilities.
Although I write this as a student, the benefits of a 24 hour Health Science Library are far and out reaching.
Sincerely,
An avid fan.[Written suggestion dropped in the Suggestion Box, undated]

Library response: Thank you for your compliments on our wonderful Reading Pavilion and renovated library.  We have heard from many students that they find our library conducive to their academic needs and we are certainly working hard to ensure it meets the needs of our users. Our library is in fact accessible 24 hours to clinical staff; however much of the material they require is now available electronically making use of the printed collection much less urgent. The issue is having sufficient staffing, something which the Health Sciences Library cannot presently support.  The Learning Commons in Mills and Thode Libraries are investigating 24 hour access to portions of their space and we are monitoring this closely.   (Nov 23/08)
Answered by: Liz Bayley (Director, Health Sciences Library)

Categories: Hours, Study Space, Health Sciences  |  Permalink
Add comment to this suggestion

(Jun 11/08) Overall I would say that the library is fairly efficient for the students. However, I have a couple of really easy suggestions to assure that the staff assists, rather than conflicts, with Mcmaster Students. Firstly, if you have a large sign stating that the library closes at 5pm, close the library at 5pm (not 4:45). If the front desk closes at 4:45, but that in large print (rather than having it lie within the fine print-no one will read that if the large print is explicitly declaring closure at 5pm). Secondly, please fix your book recall system. Many of the students working over the summer are in dire need of specific literature. The system currently in place is not completely successful at recalling. Thirdly, the entire concept of having some books accessible online for 5 mins is rather absurd. E-books should be available for an indefinite time. Fourth, some of the staff has not been trained properly. I have been charged for returning a book on reserve too late, when in reality, a staff member didnt scan the book in the right manner. Really just some simple ideas that would help relieve some tension, and assure satisfaction among library users.

Library response:

 Thanks for taking the time to make so many suggestions.  I'm going to pass all of these along to different people in the library since they involve a number of different library operations.


Update:

Thanks for your comments about the closing signs in Mills Library. When we prepare to update these signs, we will certainly take this suggestion into consideration. In the meantime, our library hours on our web page give full details about openings and closings, and the closing tapes which start playing 1/2 hour before closing warn our patrons about the clearing of the stacks and study areas starting 15 minutes before the building is closed.

Regarding the recalls situation, we're a bit unclear about what the issue actually is from your comment. If these are materials for a course currently in session and your classmates need access, please ask your professor to put these materials on 2 hour reserve. This ensures access for everyone in your class. If this is not the issue, please let us know.

Concerning the short viewing time for some e-books: The purpose of the 5 minute time period is to give users a quick look to see if the book appears to be something they would be interested in using for a longer period of time. If so, there is then a choice to borrow the book for a term of 1 or 7 days, or to make a request that the library purchase a copy of the e-book. Loan requests are approved within 24 hours, but often as quckly as minutes after the request is submitted. Using this system permits the library to make an additional 50,000 ebooks available to our users, something we could not do if we have to purchase these outright. Please don't hesitate to let us know if you do encounter any difficulties using these titles. You are welcome to contact our Collections Services Librarian, Wade Wyckoff (wyckoff@mcmaster.ca)

 

(Jun 11/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian),Donna Millard (Director, Library Services, Social Sciences and Humanities),Anne Pottier (Associate University Librarian, Library Services)

Categories: Books/Journals/Databases, Customer Service, Hours, Mills  |  Permalink
Add comment to this suggestion