I requested a loan of an e-book, but I can't get into it -- what should I do?

How do loans of EBL books work?

It is important that you use the link contained in the approval e-mail to access the book. Please note that these links are very long and often run across multiple lines in the e-mail. The link should begin with http://libaccess.lib.mcmaster.ca and end with ^u. If clicking the link gives you an error message, you may need to copy and paste the link into your browser window.  If you do that, and ensure that there are no spaces in the URL, and it still doesn't work, please contact our "Need Help? Just Ask!" service and report the problem, and someone will help you.