Ron Joyce Centre (Strategic Initiative)

Status Update January 2012 

Project Objectives

• To review and refine the suite of services offered at the Ron Joyce Centre (RJC) Campus.   
• To market the new services to students, faculty, campus community and other academic libraries.
• To assess the value of proposed new services (cost recovery, career packages, etc.)  

Project Linked to the Following University Library Strategic Objectives:

• #4:   Strive for Exemplary Service that is Responsive to User Needs

Project Lead

• Jeannie An

Project Team

• Ann Pearce
• Debbie Trebych
• Ines Perkovic

Project Scope (work the project will include and not include)

Project Risks (circumstances or events outside the project team's control that will have a high adverse impact on the project if they occur)

Obstacles / Constraints (known constraints imposed by environment, management, etc.)

•   User acceptance of the virtual model

Critical Milestones Going Forward (2011-)                             Proposed Dates

Preliminary Assessment Plan (what quantitative or qualitative tools will you use to determine if you are successful?)

•  Traffic (transaction data):  # of research transactions, instruction sessions (and participants), books borrowed, ILL requests, etc.
• Satisfaction:  online suggestion box, Counting Opinions, simple exit survey
• Outcomes:  # of faculty using LMS, grant proposals

 Status Update May 1, 2011