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(Aug 29/17) I tried to renew the library books today but I found out that the log-in feature has changed. I
am not sure why features that are not broken are being fixed, and now end up being broken.

So now, I cannot renew the books online so I either have to pay a fine or bring the books back
personally for renewal, which are either way, a waste of time and money.

Library response:

Thanks for your message. We migrated to a new library catalogue and system earlier this month and there appear to be a few things which have just started not working. One of these things would be getting access to your account so you can renew books. 

We are working to correct these problems as quickly as we can. We will keep the Service Alerts on the library's home page updated and are tweeting out updates as they occur.

We will make sure to waive any fines incurred as a result of not being able to renew your books.

We appreciate your patience.

Please contact the Innis Library at 905-525-9140 Ext. 22081 or inncirc@mcmaster.ca. Please provide us with your information and we will be happy to renew those items for you.  We can also walk you through the new log in process.  We apologize for the inconvenience this has caused you.

(Aug 29/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services),Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Other, Innis  |  Permalink
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