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(Apr 16/17) Its burning in Thode on the basement floor. Im dying of heat and trying to concentrate but I
just cant! Please, save me from this boiling hot room and turn on the air condition. Please
dont make me choose between my love of studying in silence and my other love of not dying from
heat. Thanks!

Library response:

Our apologies about the warm temperatures in Thode. Campus Facilities started switching buildings over from heating to cooling last week when the outside temperature started soaring, but they have not yet completed this work. We will see if they can move Thode up higher on the list to get switched over.

Good luck on your exams.

(Apr 17/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Thode  |  Permalink
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(Mar 20/17) Having Group study rooms in the basement of thode effectively defeats the entire purpose of
the basement environment, which is supposed to be a quiet study area with no talking. When
multiple groups get together in the rooms and talk/laugh very loudly it is disruptive to the
outside environment, even though they may not realize it.

Unfortunately, the only solutions I can think of that involves keeping these rooms as group
study rooms is to properly and professionally sound proof the rooms to allow minimal sound to
escape. Or, staff can conduct patrols to keep the noise down, however, this solution would
waste staff time and resources.

Quiet study is the main reason I come to thode instead of other libraries, but its becoming
difficult with the level of noise in the basement. Any assistance in this matter would be
greatly appreciated. Thank you for your time.

Library response:

Thanks for sending your comments in.

You are correct, it is not ideal to have Group Study Rooms situated next to Silent Study. We did do some soundproofing in these rooms a couple of summers ago, which helped a bit, but given how the rooms were built we can't do anything more at this point. We have posted signs in these rooms reminding the students using these rooms that they need to keep the noise down.

As you may have noticed, we are starting to do some renovations on the lower floor. When this work is completed there will be an enclosed large Silent Study room on the lower floor. The plan is to build many group study rooms on the 2nd floor. You might consider working in the area outside the Makerspace on the far side of the floor. It is quite quiet there.

Please report any loud groups to quiet@mcmaster.ca - this email is read by the staff at the service desk on the 1st floor and they will come speak to any groups who are making noise. 

Our apologies that there is nothing more immediate we can do at this time, but this is a problem we are very much aware of and are working towards resolving as we move forward.

(Mar 21/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Feb 2/17) The Wi-Fi connection is terrible. Getting work done is impossible.

Library response:

Hello!

Thank you for your feedback. We are nearing completion of our wireless upgrade to Thode Library: enhancing overall density and throughput. We're actively seeing you feedback and information as we go through this process, but will require more information.

Please fill out this form so we can properly investigate:

https://docs.google.com/forms/d/e/1FAIpQLSekO_CYAIRlv6OgQQPrTJlMx-uKG00HqMaH0m0msZp6npM17A/viewform

And thank you for taking the time to let us know things weren't running the way you needed them to - we'll work on it.

(Feb 3/17)
Answered by: mcallic

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Oct 5/16) I find it hot in the silent study room at Thode (B115) and I am not sure if the fan control
switch is working properly.

Library response:

Thanks for your message.

We have reported this problem to campus facilities since it is very hot in all areas of Thode.

(Oct 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Thode  |  Permalink
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(Sep 30/16) Keep Thode open 24/7 all the time please.

Library response:

Thanks for your suggestion.  Unfortunately we don't have the budget nor the staff to keep any of our libraries open 24/7.

You can use the Mills Learning Commons 24/5 after the Fall Recess period. At the same time Innis Library will start remaining open Monday through Thursday until 3am for Silent Late Night Studying.

The week before exams the Mills Learning Commons and Thode Library move to a 24/7 schedule.

More information about Library Hours, including those at the Health Sciences Library, can be found at http://library.mcmaster.ca/hours-info/day

 

(Sep 30/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Thode  |  Permalink
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(Mar 23/16) While there are printers located outside of the library, can you place one in a space that is
open 24 hrs for students, like the University Centre?

Library response:

Thanks for your message. You will find a Sharp device available 24/7 in the lobby of the Mary Keyes residence or on the 1st floor of the Commons building.  

The Mills Learning Commons is also open 24 hours per day, Sunday to Thursday, and there are three (3) of these devices there.

More locations can be found at http://printsmart.mcmaster.ca/students/locations

(Mar 23/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Mar 2/16) The second floor on thode gets really loud, especially during exam time. I understand its a
busy time of year, but sometimes there are people that crowd in big groups and talk really loud
right beside people that are clearly trying to study.

It makes it really hard to concentrate, even while wearing ear plugs

Library response:

Thanks for your email. We do realize this floor can get quite noisy, especially given the number of study seats on this floor.

Much of this noise is rising up from the 1st floor in the open area beyond the ends of the 2nd floor balcony. We will be adding acoustic panels on the round brick wall and hanging acoustic clouds from the 3rd floor ceiling to help address this issue, but we won't be able to start this work until the end of this term. We expect this to make a great difference in terms of noise levels on the 2nd floor.

If the noise is being generated by people near you on the 2nd floor, please first ask them to tone it down, but if that doesn't help feel free to send an email to quiet@mcmaster.ca. This email is monitored by staff in Mills, Innis and Thode libraries. A staff member will be dispatched to speak to anyone making too much noise, especially as we approach exams. Please make sure to give us enough details to help us identify those making the noise.

Good luck on your exams!

(Mar 22/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Feb 1/16) Hello,

Several suggestions related to the basement of Thode:

There are many broken lights in the basement of Thode, especially in the study rooms. Would
it be possible to repair these?

The furniture (especially tables) in many of the Thode study rooms is decrepit and not
terribly useful/flexible. Would it be possible to either find new tables or redistribute the
existing furniture in a better way?

The capacities of the Thode study rooms listed on the booking website are incorrect. For
example, B106 is listed as 8 but comfortably seats 12. Would it be possible to update these?

The appearance of the entire basement of Thode is rather depressing and looks terrible.
Really, its the ceiling tiles that are the biggest eyesore.There are currently at least 7
missing and 10 with the skin removed that I can see from where I am sitting. Would it be
possible to just remove them wholesale, as was done on the first floor? Instead of throwing
good money after bad? I realize that this would be a significant investment, as the walls of
the study rooms would have to be extended to the concrete ceiling, and the whole basement
would likely have to be painted, but this seems to be the best long-term solution and it
would give the library a more modern look (instead of the current 70s throwback).

Thank you for your consideration.

Library response:

Thanks so much for submitting these comments. We agree with you that the overall atmosphere of the basement of Thode Library is basically just awful. 

We have recently completed a Library Master Space Plan which will provide us with a roadmap to renovate the rest of Thode Library and much of Mills Library over the next 5-10 years. These plans include replacement of things like ceiling tiles, lights, carpeting, furniture, etc.  In fact, we hope to start with some minor renovations to the lower level of Thode this summer. So stay tuned - it will get better!

Great suggestion about updating the capacity numbers for the group study rooms. We will take a look at these rooms and make these changes on the website.

(Feb 2/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Jan 20/16) Blinds should be added to the windows on the second floor, particularly along the south side.
During the day, practically from 11:00 until sundown, the sun shines directly through those
windows and the glare makes the desks situated along that side virtually unusable.

Library response:

Thanks for your email. As you will see there are some stationary blinds in this area. Given the size of the windows we can't install blinds which get drawn since these would require significant maintenance over time.

We will take a look at whether it is possible to add film to some of these windows to block some of the glare, but still give us lots of light.

(Jan 20/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Feb 15/15) Hello,
Would it be possible to change to Thode retrieve from storage functionality to work like
the one for Mills/Offsite? For Mills/Offsite its one-click, so long as you are logged in,
but with Thode you have to copy-paste and enter data that is already in the system elsewhere.
The functionality has already been developped and implemented (and is already used at Thode
for Recall requests), so why not tweak the few lines of code it would take to implement one-
click storage retrieval for Thode?

Library response:

Thanks for the suggestion. We will check into this to see what we can do to provide similar functionality. As you say, we have done it once so we should be able to do it again.

(Feb 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Customer Service, Thode  |  Permalink
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(Jan 21/15) This is mainly an aesthetics problem but Ive noticed the majority of ceiling wallpaper have
fell or are in the process of crumbling - thus exposing the ugly ceiling structure giving Thode
a ghetto dilapidated look. Its prominent on all floors as well, and eventually, all ceiling
wallpaper will rot, crumble, and fall down. I was wondering when this will be fixed - Thode
could look better than it does right now!

Library response:

Yes, we agree, this looks terrible. This has been an ongoing problem at Thode for years. We are in discussions with a company to see if the ceiling tiles can be replaced. We are always re-attaching the skins with spray adhesive, but given the age of these tiles the skin keeps coming off. We are working on this problem actively and hope to be able to find a solution soon.

Thanks for taking the time to submit this suggestion.

(Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Dec 18/14) Love the Basement study space however can you add some comfy chairs like the ones in Mills to
the study space, cause sometimes it is nice to get comfy when studying.

Library response:

Thanks for sending your suggestion in.

We do intend on adding some comfy seating to both the lower level and 2nd floor at Thode Library.

The problem is that we need to keep the area Quiet, which is why there are so many carrels in this area.

Keep sending your suggestions in - we are happy to look at them and will do our best to act on them!

(Dec 22/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Dec 3/14) Ive noticed recently that there are not enough chairs on the second floor of Thode library. I
was looking for a place to study, and, while there were perhaps a couple dozen empty desks,
there was not a single unoccupied chair in the room. I know people tend to move chairs around
without returning them, but it definitely seemed like there were not enough chairs to cover all
the work areas.

Library response:

Thanks for letting us know about this. We did purchase enough chairs for each of the study sections when this area was renovated a couple of years ago, but students do move chairs around. We will walk through and try to put things back at the tables.

Good luck with your exams!

(Dec 4/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Oct 24/14) It would be amazing if there was disinfectant/cleaning wipes available to wipe off a desk
before sitting down to study (or even to clean up before you leave for the next person).

Library response:

This is an interesting idea. We will see what might be possible. Thanks for the suggestion!

(Oct 27/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Oct 21/14) Mac computer number 11041 has a clock that is 6 minutes fast. Please correct it.

Library response:

I'll pass this on to our desktop support staff.

(Oct 22/14)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Sep 23/14) Noise restrictions are not respected in this library too often by a minority of students.
However, this minority is enough to spoil the quiet. It is a huge pain to set up
computer/book/paper/etc in a good spot, only to have someone else come into the proximity 10
minutes later when they clearly should have stayed downstairs.

Too often do people come up with food/chums and begin with raucous laughter... even if they
chose to whisper things would be much better.

I know levels of respect seem to have declined over the years (I remember Thode having dead
silence before in areas), but the noise restrictions must be made more apparent AND enforced
somehow. With a new batch every year, they are either ignorant to the rules (unlikely due to
the many signs posted) or just flat out selfish.

I know its not fun for a librarian to play bad cop, but the message is not received by
some who feel it is their right to act however they wish.

The idea of a group study space/lounge/cafe on the first floor is great, and these people
should be redirected there -- by official staff. I dont see what would be wrong with someone
on duty to take a walk around every so often and remind people of the expectations. People
would get the message after a while and the problem would improve significantly over time.

Thode librarys 2nd floor in particular is a wonderful space:
- open space
- natural light
- an interesting floor layout where you have enough privacy and still feel the energy of
fellows around you doing work
- comfortable seating/temperature/desk space
- good coffee just downstairs

Thank you for taking the time to read my comment.

Library response:

Thanks for sending us your comments. We do appreciate you taking the time to do this. We agree that there can be problems with small groups of people who don't feel they have to abide by the rules and regs as they are laid out. Thankfully there are only a few groups like this, but they can be quite disrupting to those around them. We have tried walking through spaces and asking those who are clearly making too much noise to keep it down, or better yet, relocate to someplace more appropriate for their activity level, but unfortunately we would have to be doing this all the time. I am sure you have seen things quiet down when a staff member walks by then the noise picks up as soon as they have left the area.

We have tried to zone our spaces so that there is a variety of normal/noisy, quiet and silent study space in all three libraries. We do encourage our users to choose the space which best fits their study needs, but this is not always possible. More information on the different kinds of available study space can be found at http://library.mcmaster.ca/study-space.

One thing we are trying is to have users send an email to quiet@mcmaster.ca to report particularly loud individuals or groups of people. This email is read by the staff on each of the service desks and once received a staff member is dispatched to attend to the problem.

We are looking for different ways to deal with the problem of noise, and are always happy to receive suggestions.  We will monitor the areas as much as possible, but we can't promise a regular patrol.

Glad you like the 2nd floor of Thode! We hope to be able to renovate the lower level at some point to make it a little more comfortable and appealing as well.

(Sep 23/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Dec 11/13) In the basement, there should be power bars at every set of desks, not only the select
few. The majority of people utilizing this study space use their computers, which
results in significant crowding around those few desks that do have power bars.

Library response:

Thanks for your comment. We will see if it is possible to add more power poles into this area, which would permit us to add more power bars.

Good luck on your exams!

(Dec 12/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Dec 2/13) Why were the plants along the curved wall of Thode taken away? Any chance of them
coming back?

Library response:

Thanks for your message. While we agree the plants added to the abiance of Thode, they were removed because we had complaints from users about the dust and mould they created.  They were also very difficult to maintain, in terms of watering, pruning, etc. There are no plans to replace them at this time. 

(Dec 2/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Nov 7/13) The wifi internet connection in Thode is extremely problematic at times, unable to connect for several minutes. It may be an
overload to the internet, is there any way the internet service in Thode can be improved? It makes hard to download assignments
when internet keeps disconnecting and avenue keeps timing out.

Library response:

Thanks for reporting this, and sorry about your experience with the wireless network in Thode. The wireless network is provided by UTS rather than the Library, so I'll share your experience with them. They made some upgrades in Mills last year that may also be possible in Thode. I'll inquire.

(Nov 13/13)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Apr 14/13) In a study room B113 of Thode, it would be very helpful to have a whiteboard.
It helps to do questions together in a group, but it makes it harder to do so without a whiteboard.
Thank you

Library response:

Thanks for the suggestion. We just opened this room back up. We will make sure to get a whiteboard installed.

(Apr 14/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Apr 2/13) I always dread walking into Thode because of the smokers that seem to congregate right by the entrance (usually right in front of the sign telling them to stand at least 9m away). Can there be some more enforcement of this rule? To top it off, sometimes if people use the automatic door opener the lovely smell of second hand smoke wafts in towards the study section at the far curved wall since the door stays open longer.

Library response:

We couldn't agree more..it is awful to have to walk through a cloud of smoke when entering or exiting any building. There is an official NO SMOKING WITHIN 9 METRES OF THE ENTRANCE posted. We will do our best to monitor the situation and talk to offenders, but would ask everyone else's assistance with this as well.

(Apr 2/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Mar 13/13) Hello
My friend, I and many people use the quiet section in the basement to study. However,
someone has removed part of the ceiling near B116 and all the people who are trying
to study quietly can hear every word and conversation coming from first floor, only
from the section where the ceiling has been removed. This part of the basement is no
longer a quiet study area and with exams coming up, as many people as possible need a
good area to study guaranteed to be quiet.

Library response:

Thanks for letting us know. We will deal with this 1st thing in the morning. Sorry for the inconvenience. Can you tell me exactly where you were sitting to make sure we are looking at the right area.

(Mar 13/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Feb 10/13) 2nd floor is quite cold near and around the windows. Fingers and hands are so cold
that its hard to type. the radiators lining the windows dont seem to work.

Library response:

Thanks for your comment. We will have our facilities staff take a look at the perimeter heaters to make sure they are working properly.

(Feb 11/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Thode  |  Permalink
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(Feb 3/13) Ive been trying to write my thesis in the Thode library on the second floor. And my
goodness it so darn cold. Fingers and feet are cold within an hour of sitting down.
Had to abandon my favorite place to take refuge in a warmer lair. Can you please adjust
the temperature on the 2nd floor?

Library response:

Thanks for your note...we have a call in to see if something can be done.

(Feb 4/13)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Thode  |  Permalink
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(Nov 9/12) I bike to campus every day, and most days will spend a good amount of time studying in Thode. Ive noticed that finding a spot to lock my bike is nearly impossible. I think it would be very helpful to add more bike racks to the area outside of Thode to accommodate for the amount of study space available. Ive locked my bike outside and a number of times have come back to see my bike crushed underneath 3 or 4 others trying to get thier bike locked to the rack. I think that by adding 1 or 2 more bike racks right outside the library entrance it would reduce the amount of congestion at the one bike rack.

Library response:

Thanks for the suggestion. I will pass it along to the Office of Sustainability who is responsible for the placement of bike racks on campus.

(Nov 12/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Nov 8/12) I love the change to the second floor of being converted to a quiet study area. This allowed students a great environment to study in. The first year this was implemented in, the dividers were all removed and vandalized, while this year they are all bolted down. It is great that the university took the effort to maintain the quiet study area. The only problem that exists is groups of students tend to group study and group work on the second floor. This gets quiet annoying to the students who are trying to study or work on assignments in a quiet area.

People would ask them to keep it down, but some students do get intimidated by 10 obnoxious students socializing and studying together. As well students sometimes dont like to be seen as the jerk asking everyone to keep it down.

My suggestion would be to get staff members to make hourly rounds on the second floor, and this will get the message through to those always socializing. While I do understand that there may not be enough staff to do this, a couple weeks of maintaining rules will get the message out.
Another solution would be to put the THIS IS QUIET STUDY AREA, PLEASE TAKE ALL SOCIALIZING AND GROUP WORK DOWNSTAIRS posted on every pillar in the library will get people to keep it down. The cost of this is VERY MINIMAL,(a couple of dollars at most) and the signages dont even have to be fancy just needs to get the message across.

Thanks

Library response:

We are very glad you like the new Quiet Study area on this floor. Admittedly we are having some difficulties keeping the area quiet. Part of the problem is students working in groups. A larger part of the problem it appears is the noise rising from the 1st floor on the west side of the atrium. We are going to look into ways to add some sound dampening.  We will post more signage and do try to walk through the area on a regular basis, but until we are able to do something about the larger noise problem this will be a tough one to enforce. For now, may I suggest you use the east side of this floor, which does appear to be quieter, or the lower level which is quite quiet. We appreciate your patience as we try to resolve these issues.

(Nov 12/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Nov 7/12) Second Floor of Thode is more and more becoming a group study area. People blatently are talking in groups of 2 - 4 very loudly, without whispering... I think maybe if you print out half page sized this area is for quiet study posters that say please whisper and have them available near the top of the second floor, people could just pick one up and give it to a member of a group that is talking. That way you dont have to verbally confront them and you may feel more comfortable telling them to stop talking.

Library response:

Thanks for the suggestion. We are working on many issues related to noise on this floor. We will try adding some morel signage and will try to monitor the area more often.

(Nov 12/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Nov 7/12) The internet in Thode is virtually unusable. I love the second floor of the library, but I am unable to utilize this space because I cant get internet to do my research. Is there any way of improving this ??

Library response:

We agree there does seem to be a problem with the wifi on the 2nd floor since we renovated this area. UTS will be reviewing the area to see if we need additional wireless access points. Stay tuned!

(Nov 12/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Nov 6/12) http://www.pingtest.net/result/71866657.png
http://www.speedtest.net/result/2290694081.png
Im sorry but this is rediculous. I see that it was said this was going to be worked on during the summer but has anything been
done yet? The internet is practically unusable.

Library response:

Can't disagree. Those are wretched response times. Were these values from a wired machine in a library, or using wifi?

(Nov 7/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Follow-up Comments:

Those results were gathered while connected to MacSecure wifi on the second floor (2012-11-09)

Thanks for letting us know where and how you were connected. Weve been conducting our own speed tests and have been able to corroborate your results quite easily. During peak times, upload and download speeds via MacConnect, MacSecure, and eduroam do indeed grind to a halt. We have shared these test results with UTS (they maintain both the wired and wireless networks on campus) with a request for their assistance in dealing with peak demand. This problem has grown more acute year by year as more people entering the building bring wifi-enabled devices with them (now, often two devices, both taking bandwidth). There are solutions, of course, but they do not come cheaply, and on a campus where there are entire buildings without wifi, it is hard to make a case that the library needs enhanced wifi capabilities. As I have suggested to other students who have noticed and commented on these slowdowns, please consider directing your feedback toward the MSU. They are an effective lobby when it comes to addressing these campuswide issues. D Askey (2012-11-09)


Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Oct 29/12) The internet is pretty bad. The library is very crowded in the afternoon, which i think
is causing this issue. I normally have to find somewhere else to study. Is this
internet problem able to be fixed?

Library response:

I'm assuming from your complaint that you are referring to the wifi network. Yes, we know it's bad, having recently completed a round of speed tests. Solving the issue is a bit out of our hands, as network is generally speaking a UTS issue, wifi included. That said, I don't want to point the finger at UTS. They have not been funded to expand or upgrade the wifi network at a level anywhere near demand. My suggestion to all students is to address your concerns around wifi to MSU, as they are an effective lobby to the university.

(Nov 8/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Oct 11/12) Thank you for adding new study space on the second floor of Thode! Unfortunately it seems people dont know its a quiet study space and many conversations and group meetings are taking place.

Is there something the library can do to raise awareness its a quiet study space? Its easy to ask one person to stop talking but when the whole floor is abuzz there isnt much an individual can do. Perhaps a large sign right at the top of the stairs? Or perhaps a regular patrol by library personnel would help spread the word.

Thanks!

Library response:

Glad to hear you like the new space on the 2nd floor of Thode. We are working on better signage and will try to patrol the area as often as we can. The problem is that this floor is suspended above an atrium where the noise carries up. We are also looking into other sound baffling solutions. We appreciate your patience while we work on improving the use of this space.

(Oct 25/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Mar 26/12) I like Thode because of the social vibe. But now I will be going to HSC because the
internet in Thode is out of the 90s. Please let us know when it has improved!

Library response: Zing! No, really, I get what you're saying. Part of the problem is a backbone carrying way more traffic than was ever anticipated when it was installed, but part of it is an issue with how we control access to the Internet for regulatory reasons as I've touched upon in other suggestion box replies. We're going to look into that latter issue this summer and try to implement an alternative which should bring major improvements. As with all such moves, it's about testing and doing it right, which is why it's going to take some time. (Mar 26/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Mar 23/12) It is appreciated that Thode stays open 24 hours during the final exam. But there is only 2 days difference between last class and the 1st exam. So I think it would be helpful if Thode 24 hours starts 1-2 week before the last day of class. In that way people having exams at the beginning can have enough time to study.

Also during Midterm period there are very few places to study. People are always very loud in Mills Learning commons and the student center has very few spots and also not quite. So it would be helpful as well if Thode stays 24 hours during midterm weeks.

Library response:

Thanks for taking the time to send in your suggestion.

Late Night studying at Thode begins on Thursday April 5th, with exams starting on the following Saturday. Thode Library will stay open 24/7 from 8am on April 5th until April 25th at 10pm.

We recognize that the Mills Learning Commons can be loud most of the time, but we do try to encourage students to keep it quieter during the exam period. The Learning Commons is open 24/5 all term.

I do hear your comment about midterms as well, but this time period varies quite a bit between the many programs on campus, so it would not be possible to arrange scheduled extended study hours.

Good luck on your exams.

(Mar 25/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Thode  |  Permalink
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(Mar 18/12) I am extremely grateful for the extra study space on second floor Thode, however it is completely useless with out the plugs. In 2012, when most of the students work is online it is only logical to provide a study space with plugs for laptops. Students have to go on a hunt for plugs every single time before studying to ensure their laptops dont die while working on an assignments, and 8/10 times are disappointed.

Library response:

Thanks for your comment. We do understand the need for power and are doing our best to get as many of these new workstations powered up as quickly as possible. The plan is that more than 2/3's if these workstations will have access to power.

Our efforts are being somewhat derailed at the moment since students are taking apart the new furniture so we are spending valuable staff time hunting down missing parts, securing privacy screens permanently, etc. We are doing this on a daily basis.

We will get back to the power installation as soon as we can. Thanks for your patience.

(Mar 20/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Feb 12/12) What was the purpose of making thode 2nd floor an independent study floor? Most engineers find it most productive to study in groups and thats why first floor is always overwhelmed with people. If you want to study alone feel free to use the basement of thode (or the many other quiet libraries on campus such as mills and health sci libraries).
Apparently there was a survey done by the MSU asking all students whether they wanted an independent study space or a group one. Why should students from other faculties decide on matters regarding the engineering and science library?

Library response: We do realize Engineering students do a lot of group work, but the plan is that group work is more suited to the study areas on the 1st floor of Thode. We hope to encourage students who are looking for individualized study space to move to the 2nd floor. We need to give this some time to work itself out. We will re-evaluate this at the end of the term. (Feb 14/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Feb 12/12) The dividers on the second floor tables are easy to take out and put back in, but apparently we are not allowed to remove them. This makes working in groups difficult. Thode is an engineering library, and we need to work in groups, and I do not see why it matters if we remove the dividers if we put them back afterwards.

Library response: Thanks for your comment.  We hope that students wishing to do group work will use the 1st floor, while students looking for quiet or individualized study space will go to the 2nd floor. It will take some time for people to change their study patterns, but we need to give it some time to work itself out. We will re-evaluate things at the end of this term. (Feb 14/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Jan 30/12) It would be great if you could run an experiment where you remove the no smoking sign beside the entrance and look for any change in the number of people smoking beside that wall over a week. My hypothesis is there would be no significant change.
I can now smell the smoke while sitting at the new core i5 PC (label 30615) which is near the black waste bin.

Library response:

Thank you for your comment. We do understand your frustration with people smoking near the entrance to all of our libraries. The staff do try to patrol this area and remind people to move back from the entrance, but as you have indicated.

We will try to be more vigilant about asking people to move when we see this happening.

Please feel free to do so yourself...the more people who say something the sooner they will get the message!

(Feb 14/12)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Jan 12/12) Better PCs, or at very least an increase of the current screen resolution.

Library response:

Thanks for your comment. Actually, the PCs over in Thode are brand new, having just been deployed over the past few weeks. They have Intel Core i5 processors and 4GB of RAM. That's a pretty solid machine. Not flashy, but capable.

 

With regard to higher screen resolution, I'd be curious what you want to do for which the resolution is insufficient. Part of the issue with upping resolution, of course, is that one size does not fit all. In other words, what works for your eyes might not work for someone else. Off the top of my head, I believe those machines are set to 1280x1024, which is pretty standard for a 4:3 monitor.

(Jan 12/12)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Follow-up Comments:

I did some further checking, and there are still six old PCs over in Thode, so you may have been using those. They are slated for replacement within a few weeks. Also, the stock screen resolution for our PCs is, in fact, 1024x768. That is likely lower than typical, but part of the issue is that we set that centrally, and given that we have a variety of displays deployed, we have to select a resolution that will work on nearly any display, hence such a generic and fairly low resolution. askeyd (2012-01-13)


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(Dec 12/11) Please get a scanner for the library again. It is a huge waste of time to take the book out and scan it elsewhere if one only needs it to get one figure or table.

Library response: Thanks for your comment.  You are right, having a scanner in the library is a time saver and is certainly convenient.  However,  the public scanners were removed from the library since the current Access Copyright agreement does not permit "digital copying".  We are anticipating changes to the agreement which may include digital copyingThis will allow us to enable the scanning functionality on all the Sharp copier/printers found in the libraries. If changes occur in the upcoming year we will enhance the functionality accordingly. (Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Dec 11/11) It is really cold in Thode, especially near the Reactor Cafe. I would suggest increasing the temperature to foster a more hospitable working environment. Thank you in advance for addressing this problem.

Library response: Thank you for reporting this problem.  We've fixed the problem with the heating system and you should find it more comfortable now. (Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Dec 11/11) Too darn cold in there to study. Keeping it open 24/7 is a good asset during exams, I only wish I didnt have to sit with my winter jacket on the entire time.

Library response: The cold temperature in Thode has been fixed, and you should find it much warmer now. Thanks for reporting the problem. (Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Dec 11/11) It is December the 11th, I have sat in Thode library studying for exams for the past 11 hours. for the better half of the day, I have been freezing due to the temperature in the library.
My feet are freezing, my hands are cold and i am forced to wear a jacket like most of the other students I see around me. Is there nothing that can be done to increase the temperature in Thode library??

Library response: Thanks for your comment.  We had a malfunction with the heating system, but it's been fixed.  You should find the temperature more comfortable now.
(Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Dec 11/11) The temperature on the first floor and basement of Thode are freezing even with wearing my winter coat. Almost too cold to concentrate.

Library response: Thank you for reporting this problem.  We have fixed the problem with the heat and temperatures are now back to normal.   (Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Dec 11/11) This library is very cold and not at all comfortable to study in. My nose is actually running after i get to thode and i have to wear gloves (which is not very comfortable while youre trying to write)

Please increase the temperature at thode!

Library response: Thanks for your comment. We have been able to fix the heating problem and hope you find it more comfortable now. (Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Dec 11/11) Please increase the heating at Thode. Regardless of where we sit inside Thode, it is very cold. It feels like 16 degrees Celsius. Libraries are supposed to be comfortable places for students to study. Unfortunately, under the current temperature settings, the library is not a comfortable place to study. It is especially important during exam time to increase the heating as no one likes to get sick at such a crucial time during our semester. Thank you and please put this at the top of your priority list. The students of Mac would appreciate it.

Library response: Thanks for reporting the cold temperatures at Thode.  It ended up being a malfunction with the heating system, and we've been able to address this.  You should find it more comfortable now. (Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Dec 11/11) The library is little bit too cold, although the librarian check the temperature is around 21, but i suggest the heat could be turned on 2-3 degree celsius higher

Library response: Thank you for reporting this.  We've been able to adjust the temperature, so it should be warmer now.  Please let us know if you find it's still a problem. (Dec 13/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Dec 5/11) could there please be more power outlets in the basement of thode? I like the new power bars but there are not enough of them! exam time brings more people to the library and we all need outlets for our laptops

Library response:

We are glad that you are finding the additional power bars helpful. We have added as many power bars as the current configuration of carrels and power poles will allow.

We can look at a possible re-arrangement of this area to see if there is any way we can provide access to more power, but won't be able to do this until the New Year.

(Dec 8/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Dec 3/11) love thodes 24/7 times, and yes, keeping first and 3rd floor quiet are is totally needed

Library response: We are pleased that we can once again offer the late night studying @ Thode. We will do our best to keep the lower level and 2nd floors quiet, but this is a difficult thing to do for the 1st floor. Good luck with the studying! (Dec 8/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Dec 1/11) The washrooms at Thode library are very dirty and they smell bad. They have to be maintained and cleaned properly.

Library response: Thank you for your comment.  As traffic in the building increases at this time of year, the use of the washrooms also increases and extra maintenance may be required.  I will make sure I address this problem with the supervisor of custodial services.  I appreciate you taking the time to comment. (Dec 2/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Nov 20/11) I was sitting in the library and was amazed at what I saw. A dog just walked by the quiet study area in the basement. Please Do Let people bring in Dogs to Library. Its a place for Academic discovery and learning, not to walk you pets.

Library response: Thank you for letting us know about your concern.  Dogs as pets are not allowed in the Library, but we do allow for service dogs.  If you notice someone bringing a dog into the Library that is clearly not a service animal, please let us know at the Library Services desk, and we will address the situation. (Nov 21/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Oct 31/11) I can only applaud the new open lay out of the 2nd floor of Thode, while I lament the loss of the journal hardcopies like Can. For. J. Res, I can live with it if the layout of 2nd floor remains as is; bright, open, relatively quiet, not overcrowded.

Is it the libraries intention to just furnish the 2nd floor of Thode? Or to turn it into another Club Mills with giant screened Macs everwhere? If its the latter, itll be a tragedy.

My only concern is the decision to construct the new furniture...while everyone is working on said floor. Nobody likes woking with a power-screwdriver going off every ten seconds. Is this likely to be the norm for the next few weeks?

Library response:

We are glad you are pleased with the new area on the 2nd floor of Thode. The plan is to have a variety of seating types for 400 users, all intended to be used individually. Approximately 1/2 of these spaces will have access to power, for use with personal laptops.

There will be no computers on this floor, with the exception of a couple of general access computers at the entrance and a microform reader/printer, and a Sharp printer/copier. This floor will be designated as QUIET. 

In terms of when the new furniture will be arriving, we are still not quite sure, but if it can't be installed and in place before exams start, we will wait until after they are over. We do realize how much commotion and noise is involved with unpacking and putting these types of things together.

Should look great when it is all done, and we know the extra seats will be welcome!

(Oct 31/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Oct 28/11) Just wanted to let you guys know that I like the new giant power bars in thode basement. I dont think there will be any future issues finding power for my laptop.

I also enjoy the constant shifting of study cubicles, but I fear that this will come to an end with the new power locations. Oh well!
It was refreshing to come in every day and have the desks shifted around :)

Thode is my favorite library by far, just try to avoid renovating the basement to match the main floor.
I find the atmosphere very homely and welcoming for some reason!

Oh also, if you could turn up the heat a little itd be nice. I get cold feet when studying.

Cheers!

Library response: Thank you for your comments!  It's always good to receive feedback when we make changes, such as installing the new power bars. I'm glad you are enjoying the Thode environment as well.  Thanks for letting us know about the temperature issue in the basement.  I'll see if we can make it a little more comfortable. (Oct 31/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Oct 27/11) Thank you for the extension cords in Thode basement.

Library response: You're very welcome!  Thank you for your comment. (Oct 31/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Oct 13/11) Is it possible to get extension cords in Thode basement for those using laptops? Innis, and Health Science Libraries have power available at every cubicle, how come this is not the case for Thode?

Library response: Thanks for your comment.  We do understand that there is a lack of power outlets to plug in laptops in the basement of Thode. The good news is that we are currently in the process of installing industrial power bars on the tops of many rows of study carrels on the lower level of Thode. This work will be taking place right away, and should help alleviate the problem. Thank you for taking the time to let us know about your concern. (Oct 14/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Oct 4/11) Could we please get the out of order computers fixed. Many have been broken since
summer. Why do we have a IT help desk if they cannot fix the computers. It is
unacceptable that we have increased prices/tuition yet we do not receive proper
services. All computers should be in working order with no exceptions, what are the
IT people up to all day? Why cant the upper year computer student fix the computers
as a co-op?

Library response:

Thanks for contacting us with your concerns. It is always very helpful for us to know specifically where you encountered the issue, so please do let us know as many details as possible.

Our IT staff does excellent work considering the number of computers in their charge and their numbers. Alas, having all computers working all the time, while a noble goal, is rarely realizable, not least when one considers the relative fragility of computers. Many of the problems we encounter can be traced to machine misuse or to actions such as unplugged network and power cables (people do this to use the power or network, and do not put it back). We are taking steps, however, to tackle some of the problems more aggressively. Over the past six months we have implemented an automated inventory system which allows a higher degree of remote desktop management, and we also resumed the replacement cycle for computers, which had been halted for several years due to budget constraints. Within the next few weeks around 50 new PCs will be deployed, which will allow us to retire many of the known problem computers.

(Oct 5/11)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Follow-up Comments:

As a member of the IT Help Desk, I dont think you understand what we do. We are here to troubleshoot problems with printers and network issues. When a computer is out of order, I would personally fix it but WE ARE NOT ALLOWED TO. (2012-01-30)

We are looking at changing that rule about who can troubleshoot. D. Askey (2012-01-31)


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(Sep 27/11) Smokers, particularly when it is raining, smoke quite close to the entrance. Some even smoke in front of the sign that states to not smoke by the entrance.

Library response: Thanks for letting us know that this is an issue.  I will ask Thode Library staff to monitor the situation, and to let smokers know that they must move back from the doors when they notice that they are smoking too close to the entrance. (Sep 28/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(May 17/11) I learned today that the journals at Thode will be put into storage, making it a much more difficult process for me to get the articles Id need for my research. Moreover, it means that quickly looking to see if an article would be useful before taking the journal out is now impossible. I understand the desire to make more study space, but please do consider making it just as easy for journals to be accessed, as they are an invaluable part of the research we do.

Library response:

Thank you for taking the time to let us know your thoughts on moving the journals from the second floor of Thode. I certainly understand your concern about maintaining access to these volumes.

 

Balancing the need for increased user space with space for collections is a challenge facing nearly all university libraries. The second floor of Thode will become much needed study space for McMaster students.

 

Many of our journals are now received online as electronic resources, with only the older issues remaining in paper. The back issues of a journal are, of course, still important to research. When possible, the Library acquires online backfiles in order to provide direct and immediate access to the content of older issues. In cases where we do not have stable, ongoing electronic access to the older volumes, the Library will continue to provide access to these materials in print.

 

Relocating the print journal volumes within the building at Thode has been part of the Thode renovation planning process over the past several years, and was itself a result of public meetings regarding the renovations. We have posted a review of the planning process on our website at http://library.mcmaster.ca/news/8806. The journals are not being moved off-site and will remain physically located at Thode. 

 

Any print journal volumes that you need following their relocation can be requested online (http://library.mcmaster.ca/php/storage_thode.php?status=noncirc) and will be retrieved for you within one weekday of your request.

 

Please feel free to contact me directly if you have additional questions.

(May 19/11)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

Categories: Books/Journals/Databases, Thode  |  Permalink
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(Apr 26/11) I was informed that the journals shelved on the second floor will be transferred to storage over the summer. Obviously this will make those resources less easily accessible. I understand that the space may be renovated to benefit students and their research, yet this change seems counter productive. I would like to suggest that the journals not be put into storage; perhaps an alternative shelving strategy can be looked into.

Library response:

Thank you for taking the time to let us know your thoughts on moving the journals from the second floor of Thode. I certainly understand your concern about maintaining access to these volumes.

 

Balancing the need for increased user space with space for collections is a challenge facing nearly all university libraries. The second floor of Thode will become much needed study space for McMaster students.

 

Many of our journals are now received online as electronic resources, with only the older issues remaining in paper. The back issues of a journal are, of course, still important to research. When possible, the Library acquires online backfiles in order to provide direct and immediate access to the content of older issues. In cases where we do not have stable, ongoing electronic access to the older volumes, the Library will continue to provide access to these materials in print.

 

Relocating the print journal volumes within the building at Thode has been part of the Thode renovation planning process over the past several years, and was itself a result of public meetings regarding the renovations. The journals are not being moved off-site and will remain physically located at Thode. We have posted a review of the planning process on our website at http://library.mcmaster.ca/news/8806.

 

Any print journal volumes that you need following their relocation can be requested online (http://library.mcmaster.ca/php/storage_thode.php?status=noncirc) and will be retrieved for you within one weekday of your request.

 

Please feel free to contact me directly if you have additional questions.

(May 19/11)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

Categories: Books/Journals/Databases, Thode  |  Permalink
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(Apr 26/11) Do not move the journals off of 2nd floor. Graduate students, professors, and undergrads, rely on those journals to write papers or run experiments. Moving the journals to an inaccessible location in the basement will retard research, which will affect grant money and recruitment. Remove some of the computers on the main level (that are often not used for study purposes) or get rid of the eatery (which shouldnt be in a library anyways) if you need more room, the journal articles are way more valuable than checking your facebook status or getting a coffee.

Library response:

Thank you for taking the time to let us know your thoughts on moving the journals from the second floor of Thode. I certainly understand your concern about maintaining access to these volumes.

 

Balancing the need for increased user space with space for collections is a challenge facing nearly all university libraries. The second floor of Thode will become much needed study space for McMaster students.

 

Many of our journals are now received online as electronic resources, with only the older issues remaining in paper. The back issues of a journal are, of course, still important to research. When possible, the Library acquires online backfiles in order to provide direct and immediate access to the content of older issues. In cases where we do not have stable, ongoing electronic access to the older volumes, the Library will continue to provide access to these materials in print.

 

Relocating the print journal volumes within the building at Thode has been part of the Thode renovation planning process over the past several years, and was itself a result of public meetings regarding the renovations. We have posted a review of the planning process on our website at http://library.mcmaster.ca/news/8806.

 

Any print journal volumes that you need following their relocation can be requested online (http://library.mcmaster.ca/php/storage_thode.php?status=noncirc) and will be retrieved for you within one weekday of your request.

 

Please feel free to contact me directly if you have additional questions.

(May 19/11)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

Categories: Books/Journals/Databases, Thode  |  Permalink
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(Apr 20/11) THANK YOU SO MUCH for opening 24/7! But I think this policy should not only be limited to exam periods. I know that all other universities have libraries that are open 24/7 throughout the year. I think Mac should have at least one library like that as well. Also, its very nice to see Innis open on weekends now. I think it was outrageous that they closed innis on weekends before. Thank you so much.

Library response: Thank you for your comments regarding both Innis and Thode.  The 24/7 hours at Thode was a pilot which was supported by Student Affairs and the MSU. We appreciate receiving your feedback.  Although there is no guarantee of continued funding for this service, your feedback and comments are valuable for us to have when we are planning how best to serve our library users in the future. 
(Apr 21/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Customer Service, Thode  |  Permalink
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(Apr 13/11) Love the 24/7 service at Thode! Hopefully this will be maintained throughout the fall and winter terms, even outside exams. Having somewhere to sit with a table and a healthy supply of outlets is fantastic! Also, definitely keep 1st and 3rd floor as silent study spaces; we have enough noisy places with Mills Learning Commons and the student centre.

Library response:

Thank you for your feedback!  The 24/7 hours at Thode are part of a pilot which has been funded by the MSU.  We are glad to hear that you are finding it useful. Although there is no guarantee of continued funding for this service, your feedback and comments are valuable for us to have when we are planning how best to serve our library users in the future.

Thanks again!

(Apr 18/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
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(Apr 8/11) Keeping Thode open 24 hours is a fantastic idea! Hopefully this will stick around for good. The noise has been keeping to a reasonable level which is great. The one problem with Mcmaster (not enough late night study space) has been solved.

Library response: Thanks for taking the time to send us your comments.  We are very pleased to hear that the extended hours are making a difference for you. Best of luck with your exams! (Apr 9/11)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Apr 8/11) Late Night Thode = Extremely happy engineers. Please keep this going for next year. Please.

Library response: Thank you for taking the time to comment.  Working with the Library and the MSU, Student Affairs has funded this pilot to keep Thode Library open 24/7 during exams.    We hope to continue to do this in the future, subject to funding,  so we appreciate knowing that you are finding the 24/7 hours valuable and necessary.  Best of luck on your exams! (Apr 8/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
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(Apr 4/11) Thank you thank you thank you for keeping Thode open for 24 hours!! I study best in the library and find it very distracting to be at home. I know that Mills Learning Commons has always had late night hours, but the noise is too much for me. I need a quiet space. I am so happy that my study stress can be minimized over the exam period. My only complaint is that this didnt happen sooner.

Thanks again!

Library response: Thanks for taking the time to send us your comments.  We are very pleased to hear that the extended hours are making a difference for you. Best of luck with your exams!
(Apr 5/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
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(Jan 19/11) Hello! Ive been going to Thode to use SPSS program and it seems that it doesnt work anymore...I went in last week and it worked perfectly fine but today it wouldnt open in any of the Thode computers. I am worried that maybe Thode computers dont have SPSS software anymore?
Thank you very much!

Library response:

Thanks for letting us know about this. We're looking into it now, and I'll post again when we have resolved the problem.

 UPDATE: SPSS was upgraded to version 19.  Unfortunately the new version starts up differently, and the
script used to launch it was timing out. 

Timing adjustments have been made, which will be downloaded to each machine when  a person next logs on. 
They should all work tomorrow after the nightly restart, or the update can be expedited by restarting
individual machines as required.


(Jan 20/11)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

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(Dec 16/10) Library reserves dont have enough science course exams on file. Specifically biology and chemistry courses in first and second year.

Library response: Thanks for your comment.  Unfortunately the Library does not control which exams get put on to reserve.  The instructor and/or the department decide if they will send the past exams to the Library, in which case we will put them on reserve.  You may want to speak to your instructor to find out if he or she will be sending exams to us to be put on reserve at the Library, and you may also want to check Avenue to Learn to see if anything is available there for your particular course.  I hope this helps! (Dec 16/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Nov 11/10) Get the smokers away from the doors. The chamber by the entrance gets very polluted with smoke.

Library response: Thank you for bringing this to our attention.  Smokers should not be smoking within 9 metres of the entrance to the building.  The gardens in front of the building start at approximately 9 metres from the entrance, so smokers should be at least this distance away.  We will be posting signage as soon as we can to remind smokers of the 9 metre distance.  (Nov 11/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Follow-up Comments:

Brilliant Response! Dont you realize there is already a sign that says they shouldnt be smoking near the doors. People sometimes smoke while leaning on this sign! The wall by the entrance literally looks like it was scorched by a fire from all the ashes left behind. Id also like to bring to your attention that cigarette buds have started making their way into the library lobby. One more week then Im appealing to the president. (2010-12-02)

RESPONSE TO COMMENT: Obviously the signage is inadequate since you are right, I overlooked it.† I had intended to make signage more clear, but have been advised that the campus Facilities department is responsible for all signs on buildings.† However, I have been discussing possible solutions to the problem with Library Facilities, and we will try to make the fact that there is no smoking within 9 metres of the building more obvious. In addition, I will speak to all Thode staff and ask that they monitor the distance of smokers from the building. Staff will advise people who are smoking close to the doors that they must move away from the building.† You may also notice that custodial services have cleared away the cigarette butts from in front of the doors. I hope that these measures will help with the problem. Please feel free to let library staff know if you find that smokers are in violation of the 9 metre distance and we will do whatever we can to ensure that the area immediately outside of the building remains smoke-free. Lynn Schneider, Manager, Library Services, Thode Library (2010-12-12)


Categories: Other, Thode  |  Permalink
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(Oct 20/10) Since many books have been moved to Thode, I need to go over there and look at them in the basement. I thought this was a library and not a place for prayers. Can you find another place on campus for those you want to pray.

Library response: Thanks for your comment.  The library spaces are actually public spaces, and we don't have a policy against praying in the library.  Our policy is to ensure that access to the collection is not blocked, and if you find that this is the case, please come and ask a staff person for assistance.  The staff person would wait for the prayer to finish, then would explain the policy about not blocking access to the collection to any person who is blocking access, if this is the case.  There are additional places on campus where students can pray. The Muslim Student Office in Wentworth House, Room 101 offers daily prayer, and some students use the chapel located at the hospital for prayer as well. I will make sure that staff are aware of both of these alternatives.
(Nov 1/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Oct 20/10) To Whom this may concern,

Disgusted by the complete disregard for noise levels in the Science
Library known as Thode. The least I expect is that areas
designated for quiet study should be so.

Why is there an excessively loud blender noise that resonates to the
second and third floor...maybe its because of a cafeteria set up on the main floor of Thode library. Who are the foolish brains behind making Thode into a student center and a makeshift coffee shop? Clearly not dedicated academics. Its ridiculous that the entire main floor becomes a
rowdy mall from 11am - 3pm, peak study hours... What happened to the concept of a library... a true center for learning... What a Joke this Library has become... but its no wonder - the leadership is not even remotely aware.

Lets see how the University fairs in the next rankings - there is only
one library that fosters a quiet study environment and that is Health
Sciences - unfortunately not all students can fit into one reading
room...no coffee shop setup in the library - we have three coffee shops within 200 meters of the library already, Mary Keys, Mohawk Building and BSB/JHE...

There should primarily only be book shelves and desks so that information can be absorbed...quietly and naturally...notwithstanding that there already is an area designated where students can eat their lunch within the facility... why compromise the integrity of the facility?
Start by posting a $12/hour job that includes book shelving and physically walking through the library to conduct monitoring..for the security and safety of a student... Lets not forget the honorable H. G. Thode, a man who obtained numerous academic qualifications and his personality was embodied within the library atmosphere...imagine what he would think walking into this place today as a Graduate and post graduate level academic and leader...where have our standards gone... weve dropped our levels to having to deal with some chump from Detroit : Good Riddens
Once a beacon for silent study - always pin drop silent has now morphed into a pathetic attempt to appease an ill conceived strategy.

Library response:

Thank you for your note. The University Library is dedicated to maintaining a variety of spaces for all students. Earlier this week the library administration met with a group of graduate students to discuss the future of graduate student space in all of our libraries. On their list of concerns was quiet study. In the coming months we will be moving ahead with plans to address their concerns. We recognize that there are many often competing needs and we are attempting to meet all of those needs, both for quiet study and for collaborative spaces, including cafes.  Jeffrey Trzeciak, University Librarian

(Oct 21/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Customer Service, Thode  |  Permalink
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(Oct 5/10) As there continues to be a lack of quiet study space in libraries, can you please enforce it in one of the last remaining spots - the Thode basement? It continues to get quite noisy and no one seems to be monitoring the area.

Thanks!

Library response: Thanks for your comment.  You're right, we generally don't monitor the area for noise as we have limited staff resources.  I did walk through today and noticed that there are no signs designating this space as a quiet study area.  I will make sure signs get posted right away, and I hope this helps.  If you do find that there is an extremely unreasonable amount of noise, you can let the staff at the service desk know and we will do what we can depending on our resources.  If you have any other suggestions for keeping the noise down in the quiet study area, please feel free to let us know. (Oct 7/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Sep 14/10) Ive used the group study areas in the basement of Thode since my first year here and I am disappointed to see them from being halved last year to being totally removed this year. I find it that the group areas in the first floor are way too noisy compared to the basement.
That space was often used by groups and filled much more quickly than the first floor and there are reason to that.

Library response: Thank you for your comments.   We have done some moving of the furniture and relocated some of the seating, but we haven't actually reduced the number of seats available.  Part of the rationale for doing this was to allow us to consolidate the book collection, which is something our users had asked us to do.  We also tried to keep like types of study space together (carrels vs. tables).  There is some additional group study space available on the 2nd floor along the windows on the south side of the building if you'd like to try out this space.  I agree that the group spaces tend to be noisy, especially on the first floor, but I hope you find that the 2nd floor space is better for you.


(Sep 15/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Jun 2/10) Today I needed to check out a book on reserve for a midterm I have tomorrow, however when I arrived, the book was already checked out (and there is only one copy). The textbook wasnt returned at the end of the two-hour time slot, and as a result, I had to scramble to get a hold of the textbook from another source!! This has happened to me before in another course. Can you please adjust your borrowing/return policies for books on reserve to ensure they are returned on time? Perhaps increase the fines, or restrict the book from being removed from the library so that the person can be tracked down.

Library response:

Thanks for submitting your comments.

Unfortunately, we have little control over when a person will return a reserve item.  However, we do our best to contact that person when an item is overdue.  If you find you have the same problem in the future, please inform our service desk staff and they will make sure the person is contacted right away and is asked to return the item as others are waiting to use it.

Our policy is that we do not routinely purchase textbooks for the library collection, and they are not often available as reserve items.  You can check the bookstore to see if they have the textbook you require for purchase if it's not available as a library reserve item.

Some of our reserve items are for "in library use only", but again, there is no guarantee that they will be returned exactly on time.  Thanks for your comment about increasing fines for reserve materials.  The information you have provided for us is good for us to know when we consider changes to our policies and fine amounts.

Please don't hesitate to communicate with our service desk staff if you encounter problems. They may be able to offer alternatives to you.

(Jun 4/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Books/Journals/Databases, Thode  |  Permalink
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(May 26/10) The study desks in the basement do not have enough light to study (unless using a laptop). It would greatly help to add lights for each desk similar to the arrangement on the 3rd floor a year ago. Thank you.

Library response: Thanks for bringing this to our attention.  We are still in the midst of moving furniture in our study areas, so the study carrels in the basement are not in their final position yet.  However, we will definitely consider adding lighting to the study carrels where we can, infrastructure permitting. (May 27/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Apr 15/10) The wireless internet access here at Thode is pretty bad. I read that in November 2009 it was improved, but I still have a really hard time getting anything to load here on the 1st floor around the iMacs. Can you get UTS or whomever to look into this and actually provide wireless that works please?

Library response: Thanks for reporting this problem.  It's useful for us to know exactly when the problems are occurring.  I will look into this right away.
(Apr 15/10)
Answered by:

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Apr 1/10) Regarding scroll down on iMac computers. Used 5 different iMac computers today, 4 of them were not able to scroll down if using the scroll ball on the mouse. Possible mouse problem. Very annoying. Was only able to scroll up using the track ball. This happened on 4 computers.

Library response: Thanks for letting us know.  I will make our IT help consultants aware of this problem and ask them to resolve it. (Apr 1/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Apr 1/10) I would like to say first of all that this library is a great library. However, there are hardly any places that is quiet to do studies. My suggestion is for the library to have a posted stand as over at Health Science library to remind people in the upstairs and down on the basement that those area ought to be for individual studying (wherever it is applicable). Thankyou. Pls. keep up the great work.

Library response: Thank you for your feedback and suggestion.  The "quiet study area" sign is now posted on the 2nd floor.  The basement level is designated as a "silent study" area.  More signage will be posted shortly to remind people about the use of this area. (Apr 1/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Apr 1/10) There needs to be more projectors at Thode. Every time I try and sign one out it is never available.

Library response: Thanks for your comment.  We've had a number of requests for additional projectors, and we will be looking at the possibility of purchasing additional projectors, budget allowing. (Apr 5/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Apr 1/10) I appreciate the projector borrowing program. I do have a tough time getting a hold of a projector. Would it be possible to get more than one projector at Thode?

Library response: The projector lending program has proven to be very popular since we began lending them about a year ago. Thode has one projector, and  both Mills and Innis libraries also lend projectors.  I'll definitely put your suggestion forward for the library to purchase additional projectors to lend. (Apr 5/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

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(Mar 29/10) Considering the library closes early on Fridays, maybe the EXTREMELY LOUD, ANNOYING, DISTRACTING and so on, renovations and drilling could be done after close instead of during the busy hours at Thode.

Library response: I apologize for the loud noise at Thode today.  I agree, it is very distracting.  It shouldn't go on too much longer today.  I will make sure I pass along your concerns to our Facilities manager to see if this type of work could be scheduled differently.  Please stop by the service desk to get a set of ear plugs, if you would like to try them in the meantime. (Mar 29/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Mar 12/10) Thode is freezing after 5pm. I understand while there may not be as many students in here, but honestly, I have to bring a sweater just to sit in the library when its nice outside.

Library response: Thank you for reporting this problem.  As the temperature outside fluctuates, the temperature within the building tends to fluctuate as well.  We find that spring and fall are the times of year when we see very cool or very warm temperatures inside of our buildings as the temperature outside changes. We will do our best to monitor the situation and make adjustments where possible.  Please continue to let us know when you find that temperatures are extreme. (Mar 16/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Temperature, Thode  |  Permalink
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(Feb 28/10) Thode should be opened past 6 pm on Fridays and Saturdays.

Library response:

Thanks for your comment.  While Thode Library does close at 6pm on Fridays and Saturdays, Mills Library is one of your alternatives, as it remains open until midnight on Fridays, with the Learning Commons area open until 2am.  Extended hours will begin April 9 and Thode Library will be open until midnight on Friday nights during exams.  Beginning April 9 until April 27, the Learning Commons at Mills will be open 24 hours a day, 7 days a week.  For complete information on Library hours, please visit http://library.mcmaster.ca/hours-info 

 I hope that the extended hours at Mills, and the Thode extended hours around the exam period will meet your needs.

(Mar 1/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Hours, Thode  |  Permalink
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(Feb 3/10) Please fix the exit gate (i.e. the black bar that swings as students leave through the main area on the first floor) at Thode library. Where it used to be so loose it stayed swung open, it now has a nasty backlash as students walk through. Ive been hit in the stomach on my way out numerous times now and it really hurts! (Like getting punched!)

Library response: I'm very sorry that you've been hit by the gate.  This is a definite problem, and I'm having it addressed right away. Thanks for taking the time to send your comment to the suggestion box, and for bringing it to our attention. Again, I apologize for the backlash of the gate, and I sincerely hope you're okay.   (Feb 4/10)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Jan 16/10) the quiet study areas (second floor and the first floor at the back) need to be watched by the librarians. Some people talk very loud and people who are trying to do some work are very disturbed.
Mills library usually has 2-3 librarians walking around the quiet study areas making sure it is silent.
Thode libary definitely needs to work on this.

Library response: Thanks for submitting this comment . Unfortunately we do not have enough staff in any of our libraries to patrol our study areas anymore. Can we suggest you ask your noisey neighbours to keep it down? If this doesn't work you are welcome to report the disturbance to the main service desk and the staff will speak to the disruptive individuals.
(Jan 28/10)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Dec 17/09) The exit gate arm swings back with too much force (was altered recently). The entrance gates arms are nice and smooth!

Library response: Thanks for your comment.  I'll let our building technician know about this to see if it can be adjusted. (Dec 17/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Other, Thode  |  Permalink
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(Dec 9/09) It is 10:30 in Thode. Second floor. Quiet Study Area.

The loudest noises this morning? Library employees, shooting the breeze (outside the photocopy room near the washrooms, and
the single office). Whatever happened to leading by example?

Library response: Thank you for your comment.  You are right, the second floor of Thode is designated as a quiet study area, and as such students should expect that staff will respect this.  I will make sure that this is addressed with Thode staff.  I apologize for the disruption. (Dec 9/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),bannisl

Categories: Customer Service, Study Space, Thode  |  Permalink
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(Dec 6/09) For the first couple years of my university career Thode Library was the place to be for those of us who were in need of good,
quiet study space. It has proven difficult in the past to find decent study space throughout the rest of campus, and now
Thode, a sanctuary of sorts for some of us, has been renovated to be a social hang out. Not only has the first floor been
taken over by people who want to hang out but the third floor has been lost to the iSci program which nobody really seems to
know what it is.

Is anything going to be done about the noise problem in Thode so that we can have a good place to study again?

Thank you

Library response:

With the increased traffic in Thode Library we have moved to zoning the

various areas of the library for group study, quiet study and silent study

in an effort to offer spaces which match individual needs (please see

http://library.mcmaster.ca/study-space/Thode/all for more information

about Thode study spaces).  The first floor has been designated as a

conversation friendly and group learning zone as we find that many students are in need of areas where they can work and study in groups.  The first floor does tend to get noisy, but it works well for those students who require group study areas.

 

The second floor is a quiet learning zone, and the lower level has a

silent learning zone. Hopefully one of these zones will meet your needs.  In

addition, the service desk will supply you with a set of earplugs if you

find you need them while studying.

 

The 3rd floor of Thode was recently renovated to create a home for the new Integrated Science (iSci) Program. More information can be found at:

http://www.science.mcmaster.ca/isci/

(Dec 16/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Study Space, Thode  |  Permalink
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(Oct 29/09) There is still a huge problem with Thodes internet. ELM does not seem to
load at Thode, through my own personal laptop, or even the library
computers, and it really makes life a lot more difficult for students that
live far away from campus when they cannot access ELM through their own
schools computer. Something needs to be done to address this major flaw. I
was unable to post this to the suggestion box doe to some technical
difficulties with the system.

Library response:

There have been problems with opening ELM on the MAC computers at Thode recently, but if you try opening ELM with the Safari browser, it should work.  I checked with our IT help consultant and he reports that users have been able to access ELM using Safari today.  If your laptop is a MAC, or if you're using one of the Thode MACs, please try Safari.  If you are in the library, please stop by our IT help desk and the consultant can help you troubleshoot with your laptop.  In the meantime, we'll continue to investigate the problem. Thanks for reporting this.

(Oct 29/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Oct 23/09) Several complaints have been recorded about the loudness of the coffee shop (specifically the machinery in it) in Thode. The
response has always been that Hospitality Services will be contacted. Have they been, and if so, are they actually going to do
something about it?

Library response: Thank you for comment.  We have contacted Hospitality Services about the machinery noises.  I don't have any specific information about their plans to address the noise issues, but rest assured that they have been contacted and will follow up on this matter. (Oct 29/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),bannisl

Categories: Study Space, Thode  |  Permalink
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(Oct 23/09) I was studying on the second floor of Thode (after walking past a Quiet Study Floor sign) when I was interrupted by a long
conversation in the stacks nearby. I asked a librarian to intervene, but she refused and implied that it was policy to not stop
such talking in the library.

May I ask why this is so?

The entire first floor has become a Loud Study Floor (even to the point where Ive seen students watching TV episodes on
the $3000 Power Macs) and pushed the serious students away. Are we now doing this to the rest of the upper floors? The
third floor isnt even accessible for study. Setting aside a corner of the basement is not acceptable after taking away three
floors that were previously quiet.

Library response: The libraries do tend to get "louder" at this time of year.  With regard to the second floor of Thode, it has been designated a Quiet Study area which means that normally, conversation is kept to a minimum as people are trying to study.  However, sometimes people may not realize that areas are zoned, and it may be worthwhile in the future for you to let those who are causing the disturbance know that they are in a quiet study area.  Our library staff will do what we can if the noise is excessive, although there is no guarantee that it won't get noisy again soon after.  If you require silent study, you will find numerous study carrels on the lower level of Thode on the north side. Please have a look at our website at http://library.mcmaster.ca/study-space for full information on our Learning Zones. I hope that one of these zones will suit your needs. (Oct 29/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),bannisl

Follow-up Comments:

Response to comment: Im sorry that you had a negative experience at Thode Library. I will make sure that staff are aware of what happened to you and that we try to handle these situations better in the future. (2010-01-13)


Categories: Customer Service, Study Space, Thode  |  Permalink
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(Oct 20/09) My concerns are with the quality of the wireless internet in some buildings on campus. My experiences have been poor in Thode and the Health Sciences Library, recently. At peak hours, many people accessing the wireless network slows the internet speed to an observable rate.

Has anyone else noticed this? What is being done to fix it?

Library response:

Thanks for reporting this problem to us.  Thode staff reported the poor wireless connectivity to University Technology Services late last week.  A representative from UTS has visited Thode to check on the problem and has made some adjustments.  I hope that you find an improvement now.  We would appreciate it if you could make staff at theThode service desk aware if you continue to experience problems, so that we can monitor the situation and follow up with UTS.

The Health Sciences Library had a problem with one of its wireless access points in the middle of October.  That has since been fixed.  Please let me know if you are still having problems.

(Oct 20/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),Liz Bayley (Director, Health Sciences Library),bannisl

Categories: Computers/WiFi/Printers, Thode, Health Sciences  |  Permalink
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(Jul 28/09) Solid Edge v20 program should be put on the computers for the Thode Library. This would greatly help first year engineering students with the course 1C03 (Graphics Design)

Library response: Thanks for your suggestion.  We are currently looking into the possibility of getting Solid Edge v20 on Thode Library computers and will post an update as soon as possible. (Aug 24/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),bannisl

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Jun 28/09) Could the available criteria for searching the catalogues be extended to include page counts? Maybe a range could be given
by the catalogue user.

In certain subjects, the particular use of a given text is often related to its thickness (eg., math texts that are ungodly huge are
usually used in the classroom, and smaller ones elsewhere).

I know this suggestion sounds strange, but it would be a great help to have it carried out.

Thanks!

Library response: Thanks for the suggestion. In reality, our catalogue records don't contain page counts for all our books, so even if we did add that as a search option, the results would probably be misleading (providing results only for catalogue records *with* page counts, ignoring those without, even if they meet the page count searched for). Still, it's a useful suggestion and an interesting idea, so I'm adding it to our list of interface and functionality changes for the catalogue. We'll certainly investigate it further and implement the feature if we can! (Jul 9/09)
Answered by: Amanda Etches-Johnson (User Experience Librarian),bannisl

Categories: Books/Journals/Databases, Thode  |  Permalink
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(Jun 15/09) Patron would like to suggest that : Description of the International Bridge constructed over the Niagara River, near Fort Erie, Canada, and Buffalo, U.S. of America published 1873 be digitized because hes spoken with a number of Canadian historians, Fort Erie histoical society and historians at Brock University and this book is not known to them. Author Gzowski was the leading engineer in Canada at this time. this book contains maps and folio drawings and the condition is poor, brittle and disintegrating.
Carl Riff

Library response:

Thanks for the suggestion! The Library does have a digitization program underway for books that are no longer copyright protected, and we're certainly interested in knowing which books our users would like to have done.

I did check on this book and, unfortunately, our copy is too fragile to survive the scanning process. A copy from Harvard has been digitized and is available through both the Internet Archive (http://www.archive.org/details/descriptioninte00gzowgoog) and GoogleBooks (http://books.google.ca).

(Jun 23/09)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

Categories: Books/Journals/Databases, Other, Thode  |  Permalink
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(Jun 5/09) Please make it easier for a post-doc to update room & telephone number on profile. Thanks.

Library response:

Thanks for bringing this to our attention.  I am looking into your suggestion and will be posting an update as soon as I have more information. 

(Jun 8/09)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library),bannisl

Follow-up Comments:

Update This suggestion has been responded to privately. Lynn Schneider (Supervisor, Circulation/Reserve/Stacks) (2009-07-02)


Categories: Other, Thode  |  Permalink
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(Apr 24/09) Today I was studying in the library when a loud rattle startled me. To my chagrin, the smoothie bar was blending for up to 10 seconds at a time. Now Im aware that there are quiet areas available elsewhere but a library should never have mechanical noise like that. I study well with background chatter, but blenders have no place in a library. Shame on you Thode. These renovations have ruined the study/work space that students deserve.

Library response:

The first floor of Thode Library tends to be noisey because of the cafe and group study tables.  This of course does not excuse the noise for which you complain about.

Hospitality Services has been contacted to see if a solution can be found for the noise of the blender.

Quiet study area's are available in the basement and second floor and a silent study area available on the third floor.

We welcome your comments and thank you for taking the time to bring this to our attention.

(Apr 24/09)
Answered by:

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(Apr 18/09) Why do staff not ask people to be quiet in the library unless there are complaints? By the time a complaint comes in, its already
too late. I heard a rumor that (in Mills), staff are told to not do this. This is ridiculous - its a library and people want to study.
The university is in dire shortage of good, quality study space without these issues, why arent they being addressed? If people
want to go, grab a bite to eat and gab, there are countless other places they can go. A message needs to be sent that the library
is a place for serious study, not the nonsense its by and large being used for now.

Library response:

Unfortunately we just don't have enough staff to monitor noise levels in our study spaces, but as has been previously stated we will respond to noise complaints in areas which have been designated as Silent Study areas.

We are working on zoning various types of study spaces in all our libraries so each user can choose to use the type of space most appropriate to their individual study habits. More information can be found at http://library.mcmaster.ca/study-space.

We would also encourage users who find it too noisey in Silent Spaces to remind their fellow users that these spaces are intended to be quiet and suggest they move to an area more suited to their study style.

 

(Jul 3/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Apr 17/09) I made a complaint over a month ago, requested a reply and left my email address. I have yet to receive any correspondence from the library staff although numerous complaints/suggestions have been addressed here on the online area. If you are going to leave a box for follow up replies on the comment card - make sure you do.

Library response:

Your previous hand written complaint was misplaced and I apologize for that.  Hospitality Services will be contacted to see if a solution can be found for the noise of the blender.   Thank you for the reminder and we will ensure replies are responded to promptly in the future. 

(Apr 20/09)
Answered by:

Categories: Customer Service, Thode  |  Permalink
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(Apr 8/09) The wireless should be fixed. Ive been having this problem in past two weeks from around 2:00pm to 6/7:00pm the wireless is on and off. This is happening to my friends also. Please fix the issue because now is exam time and I do not want to waste time. Thank you.

Library response: Thank you for your comment.  UTS has been notified and is monitoring the wireless at Thode Library.  If you have any further problems with the wireless at Thode Library please mention it to staff at the circulation desk so we can act on it right away. (Apr 8/09)
Answered by: philbro

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(Apr 7/09) Why is there a coffee grinder or frappucino maker in Thode library? It is extremely loud and distracting.

Library response: Thank you for your comment.  We will be following up with Hospitality Services. (Apr 8/09)
Answered by: philbro

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(Apr 3/09) Why is it not possible to make the library smell-free? Where ever one sits (except in the washrooms) the smell drifts through the library. It is unbearable. It is also very annoying that there are no signs telling students what areas are quiet study spaces. Even if there are nobody seems to keep to it.

Library response:

I am afraid that it would very difficult to make such a large public space smell-free. Perhaps you need to find the right space for you to work which takes you away from those areas you find more aromatic than others.

You will be pleased that we have just created a website showing how various types of library space have been zoned for use. We will be developing this site further with links to floor plans, etc. but wanted to get something out quickly to help students during this exam period. Check out the new site @ http://library.mcmaster.ca/study-space. We hope you will now be able to find exactly the type of study space you are looking for, in each of our libraries!

(Apr 10/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

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(Mar 1/09) Its become practically impossible to study in much of Thode. Before the changes came in (big open computer area, cafe), it
was somewhat easy to find a spot to sit down and quietly work. But now between the Club Mills effect of the computers and
the cafe stinking up at least the first and second floors as well as providing even more noise (refrigeration and cooking
equipment is very loud - extremely loud for a proper library environment) quiet has been very much murdered in most of the
library. On top of that, the students who actually want to study (instead of eating, chatting, or screwing around on the
Internet) are now pushed even closer together in our feed lot study spaces. This makes things yet more noisy and makes
finding a space to study even more difficult.

The cafe was a horrible idea to begin with, but not sound-proofing it was the icing on the cake of stupid. Im sure its making
enough money to pay for such a thing - and if it wanted to be a good citizen of the library, it would do so.

So, either sound (and smell) proof the cafe or evict it, please!

As for the computer area, could there at least be put up a very large Please Be Quiet signs? I know you want to make the
undergrads happy, but it doesnt take much to whisper instead of yell (and yelling often happens in this area).

Thode is on its last legs - please help it before its too late!

Library response:

Thanks for your comment.

We have been trying to address the noise issues by zoning various types of study space. You will have noticed that the furniture configurations changed quite a bit over reading week.

We would encourage you to give the new Quiet Study area on the lower level a try. Take a look at this news item to see what other changes took place.

(Mar 5/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

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(Feb 23/09) The noise coming from the food counter on the first floor makes it impossible to study quietly on the second. Is there some way
to supply the study space that was lost due to this, or have an enclosure put up around the eating area? There is too little space
to study at the university as it is, this has just made it worse.

Library response:

Thanks for your comments.

We agree it can be quite noisy on the 2nd floor, so we made some changes over the Reading Week.  More information can be found on our News Blog @ http://library.mcmaster.ca/news/5618.

All carrels from the 1st floor were moved to the north side of the lower level.

This area has now been designated as a Quiet Study Area.

Signs will be posted in the next day or so.

Recognizing that the 2nd floor is quite noisy we expect this now to be used more as a Group Study area.

Silent Study space remains available on the 3rd floor.

We hope you find this zoning of study space meets your needs!

(Feb 23/09)
Answered by: philbro

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(Feb 22/09) Removing the group study space in the basement and putting the individual study cubicles was a really bad idea. Many people use this space for group study/projects etc. This leaves very little space for group study/collaboration.

Library response:

While we did move the carrels to the lower level, we also moved most of the tables to the back of the 1st floor and to the 2nd floor along the windows, with the intent that these would be used by groups. Most of these tables have now been powered up so that laptops can more easily be used in these areas as well.

We have identified the lower level as the Quiet Study area and the 3rd floor as the Silent Study area, since we have received many complaints about how noisy the 1st floor can be at times.

Many of these changes were made over Reading Week - please see our news item about all these changes.

Update: please note that many of the tables at the back of the 1st floor of Thode have now been powered up and are perfect for group study! We have also added larger tables with power to the 2nd floor along both window aisles. We hope you find these newly configured spaces useful for your group work.

(Mar 5/09)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Follow-up Comments:

I agree, trying to work upstairs on those curved computer station desks is useless. Especially with major projects trying to sit together in a group of 6+. Couches are generally useless to get any practical work done. Please see the updated message associated with this suggestion. (2009-03-22)


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(Feb 9/09) Having to constantly set up a guest account to use microsoft office on the macs is fairly annoying

Library response: Our IT department is working on trying to resolve this issue.  Thank you for your comment. (Feb 13/09)
Answered by: philbro

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(Jan 26/09) Why is the third floor of Thode filled with the constant sound of running water all of the sudden? Its distracting :(

Library response: Thanks you for your comment.  The sound of running water is probably coming from the heating radiators.  A work order will be placed and university facilities staff to take a look and address this problem.  (Jan 28/09)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

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(Jan 8/09) The new Mac computers in Thode should not be configured to use apple.com as their homepage. A room full of shiny new
Macs (with effectively crippled versions of Windows available for the greater than 90% of users who are more familiar with
Windows) is a sufficient marketing accomplishment for Apple. As a university library, Thodes workstations should be
configured to bring users immediately to the webpages which allow access to the librarys resources, not to Apples marketing
and sales site.

It is also not acceptable that Windows is configured to run in a desktop resolution that does not match the screens
dimensions. This almost appears to be a deliberate stunt to make Windows seem ugly and many users are probably not aware
that it is the result of an incorrect setting rather than, say, Windows inability to run on an impressively large monitor. The
desktop resolution should be changed to the display panels native resolution, as has been done in Mac OS.

Library response:

Thank you for your suggestion.  Your questions have referred to our Library and Learning Technology Department.

(Jan 12/09)
Answered by: philbro

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(Dec 13/08) There are not enough plugs near the cubicles and large desks in the middle of the first floor. Ive seen people bring extension cords so that they can get power from their desk. I unfortunately was not so smart and now Im stuck by a window desk which is freezing and less comfortable than the couches and tables near the middle of the floor. You need more electrical outlets. At least provide an outlet for the cubicles against the walls near the back of the first floor. Everything is done online so there is no reason why there is such a low amount of outlets within easy reach of seating. And people prefer using laptops for personal documents etc so telling them to go to the computer area is not solving the problem.

Library response: Thanks for your comment. We do realize how important it is for all of our users to be able to "plug-in" . We are working on adding more power outlets to these new areas and hope to have something in place early in the New Year. (Dec 15/08)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

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(Dec 13/08) I just have two suggestions for the library during exam time:

1) Increase the temperature, its way too cold especially along the windows. It becomes increasingly difficult to focus when youre feeling a draft. I tend to bundle up for library studying but somehow always end up putting my jacket on because its just that cold.
2) Increase stock of ear plugs, it gets noisy at certain hours and I was told I should try to walk all the way to mills to get ear plugs because they had run out. Exam period should bring to mind an increase demand for quiet and the necessary stock for students to have that type of environment should match that demand.

In general the noise level is still too loud. Just because its not a designated quiet study doesnt mean people should have loud conversations about what movie someone watched or where theyre going for their next date. Signs for quiet should go up around the entire building because of exam period. People can book study rooms or they can go to the student centre if they want to group study or have discussions.

Library response: We have contacted Physical Plant about the cool temperatures and we have acquired more ear plugs.  Thanks for letting us know about these problems.  We will be exploring options for signage at exam time for next term.  Thanks for the suggestion. (Dec 17/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Dec 12/08) The mac computer with the extra large screens (directly behind the circulation desk at Thode) do not have a working PDF reader
completely installed. This makes them virtually useless for research and assignments.

Library response: This problem has been forwarded to our Library and Learning Technologies staff.  Thanks for letting us know. (Dec 15/08)
Answered by:

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(Dec 12/08) The water fountains at Thode are rather disgusting (particularly first and third floor), and could use cleaning and improved water
pressure. I find water to be very important while studying, and dont always bring a bottle with me to the library

Library response: We will ask the Custodial Staff to give the water fountains a good cleaning.  Thanks for pointing this out. (Dec 15/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Dec 1/08) Dear Thode,
The new look is great, but it comes at a cost:
1) The circulation desk is to serve patrons, so it should be atleast facing the seating area, not the cafeteria!! Also, it should be closer to the library entrance.
2) This is a library, not a construction site where I keep hearing drilling noises everyday, something which I presume can be done outside of librarys regular working hours.
3) The Mac computers sure look fancy, but do we really need them? I wonder how much each system costs, because we could have done equally well with regular PCs having really good system configurations and still cheaper than these new Macs.
4) It has been more than 3 months since the new systems have been in place, and yet the printer doesnt print documents if it either sent from Win XP OS or Open Office on OSX.

Library response:

We are glad that you like our new look.

1) The current circulation desk is temporary.  We are currently working on plans for a new service area that will be located at the entrance to the library.

2) I apologize for the construction noise that has continued long into the term, well past what we anticipated.  All major renovation work has now been completed. 

3) The Mac computers will allow us to offer some new services: grid computing and multimedia software.  We are currently in the process of developing these services so stay tuned.

4)  Our technical staff report that the printing problems have been resolved so please try again.  And if you continue to experience problems please let us know.

Thanks for taking the time to share your thoughts.  We appreciate the input. 

 

(Dec 2/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Nov 28/08) I heard some people talking this morning about Redesigning thode basement to be what i understood to be a lounge or something. Much like the health science library is currently with all the chairs. Im not sure if thats exactly right.
My comment would be that the current reason for the basement of thode being so popular is that you can go there, sit at a table with friends and work on an assignment, and all around are other people all working on the same assignment, in the same room. This makes it much easier to confer with all the people in your program about the task at hand. I think that seminar rooms wouldnt be as effective because then it wouldnt be as easy to confer with everyone.
In essence i think the current layout is very good, although I would agree that the furniture might need to be updated.

Library response:

Currently it is planned that the lower level of Thode Library would house the entire book collection and provide space for the new iSci program, an innovative honours Science program that will start up in September 2009.  The first floor ofThode would be the 'collaborative study area' providing a similar environment to what is now available on the lower level, but with nicer furniture!  You and your friends would be able to work in your groups, have access to computers and printers and photocopiers and assistance from staff.  There would be some enclosed group study rooms but lots of open space as well.  I hope that this response helps to allay some of your concerns.  Thanks for taking the time to share them.

(Dec 1/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Oct 30/08) The new computers on the first floor are nice, but have some annoying bugs associated with them. For example:
- when running Win XP, the scroll wheel is very laggy.
- when running mac os, word 2008 asks the user to set itself up for updates and register, which is annoying to do every time.
- when printing .pdf files from mac os, certain items such as cross references and tables of content made in word receive a black box around them when printed.
- when opening word 2003 files, some text is missing from the file sometimes(although opening it on the win xp machines downstairs works fine).

Im sure there are other problems which I cant quiet remember. Perhaps the library could get an admin to spend some time and adress those small, but annoying issues?

Library response: Thanks for taking the time to let us know about the bugs you're found on these computers. We're having someone take a look at the issues you've raised and hope to have them fixed soon. (Nov 6/08)
Answered by: Amanda Etches-Johnson (User Experience Librarian)

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(Oct 29/08) Thode definitely needs more bike racks. The single bike rack at the front doors is always extremely overcrowded, and has got to the point where students are lifting their bikes over the rails to lock them on the other side of the patio. Please add at least another bike rack to better accomodate off campus students.

Library response: We have requested additional bike racks for Thode Library through the ACT (All-modes Commuting and Transportation) Office.  Thanks for the great suggestion. (Oct 30/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Oct 29/08) Dear Thode
You and I have been going through some hard times lately and I feel that we need to have a serious discussion. I highly enjoy your new makeover because I really like the ambiance of an expensive restaurant. However, I find that using you to find information recently has become rather difficult. Allow me to get some more things off of my chest.
First and foremost, I thought we had a deal. We were going to save money together in order to grow our knowledge database and become better for each other. However, you spent our hard earned money to purchase jewelry for yourself because you felt it makes you look beautiful. The new Mac computers do look beautiful, but their beauty is only surface deep. Each time we meet, I look around and I notice that everyone boots into Windows on those Mac computers and I ask myself if our money could have been better spent on books or other structural improvements. A dell computer could have been purchased for a fraction of the price and still allowed everyone to visit facebook, youtube and WebCT as much as the new Mac computers do. The high resolution screens running XP are actually not beautiful at all; they remind me of a girl who wears too much makeup.
Secondly, you are beginning to talk my ear off during times when I just want to focus on my work. You invite your friends over for chatter on the first floor and no longer appreciate the quiet time we used to have together. This was OUR time! I feel like having more friends to you is more important than spending quiet time with me and I no longer feel appreciated.
The last few years were great, I learned a great deal of things from you and hopefully I contributed somehow to your life as well. However, I feel this can go no longer because I do not feel the same way about you. I feel like we have drifted apart from the things we once thought we had in common. Perhaps I am getting too old for this party lifestyle, and thus, until you grow up, I feel like I need to see other libraries. Itís not me, itís you.

Yours truly, Heart Broken

Library response:

Thank you for your very creative suggestion. We'll post a response very soon!

 UPDATE:

Please see the response at the following link:

http://library.mcmaster.ca/php/suggestionbox.php?f=recordbrowse&library=ALL&id=171

(Nov 12/08)
Answered by: Catherine Baird (Marketing, Communications and Outreach Librarian)

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(Oct 24/08) Talking in stairwell at cellphone talk level.

Third floor is usually nice and quiet. Mostly because we respect the rule of no talking; or at most whisper but dont carry on a
full conversation. Im assuming the rule of no cellphone calls in all of Thode applies, other than in the Cell Zone.

Heres the situation; when answering a call we rush out of the study area whispering to the caller just to make it to the
stairwell and assume its fine to talk loud. This happened three times in about fifteen minutes. I reminded the first person
about how far they could be heard, but I didnt feel like getting up over the next couple times it happened. It takes a while for
me to concentrate again.

Some random suggestions; close the stairwell doors; acoustic treatment in the stairwell; enforce no cellphone use; remind
callers in the stairwell they can still be heard in the study area (poster?); invent a cellphone that people can whisper into; a
closed room on each of the library levels; on our own part - dont make or take the call.

Library response: You have made some good suggestions.  We will see what we can do for our part i.e. closing the stairwell doors, signage and enforcement.  Thanks for taking the time to comment. (Oct 28/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Oct 21/08) The new monitors in Thode library have very poor resolution. You have large monitors set at a very low setting and i can see the pixels on the screen which doesnt do good for the eyes. Could they be set at a higher resolution? At least above 1440 X 900?

Library response: Staff from Library and Learning Technologies respond:  As screen resolutions increase, the size of text decreases.  Since library computers are intended to be used by a broad range of users, we have adopted a particular resolution which can easily be read by most library patrons as a standard and applied it to all of our machines.  Background images, web pages, etc. are also based on resolution.  If resolution varies from machine to machine then image distortion results, or web pages dsiplay with varying degrees of white space. (Oct 28/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Oct 15/08) Thode used to be so lovely & quiet to study in. Can we please have quiet areas again?

Library response: The quiet study areas in Thode Library are now on the second floor and the third floor, which is designated 'silent study'.  If others are using these areas inappropriately i.e. group work please let the staff at the Circulation Desk know of the problem.  Thanks for submitting your comment. (Oct 15/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Oct 3/08) I just visited Thode Library to find a general book on a topic I need to learn about for my comprehensive exam. To my dismay I found that it was in the stacks in the basement. These stacks are very close together and the subject I needed to look at was at the floor level. I had to manoever myself to sit on the floor to look at the books as I could not bend over to reach them because of the confined space between the stacks. I am a healthy, fit, average sized student. If I were less flexible, larger or mobility impared it would be impossible for me to browse through the collections in these stacks. I suggest the stacks be spaced further apart.

As well, the tables in the basement are arranged in such a way that accessing the stacks is a challenge.

Library response: Thank you for making us aware of your concerns about the book stacks in Thode.  In order to renovate part of the first floor of the library it was necessary to relocate about half of the book collection to the lower level.  Although this arrangement is temporary, I cannot say definitively when the books will be moved to their final location,  elsewhere on the lower level, since further renovations are dependent on funding.  It is not practicable to respace the shelving but we can certainly look at rearranging the study tables so that access to the stacks is improved.  And if you require assistance retrieving something from the stacks please do not hesitate to ask at the Circulation Desk. (Oct 3/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(May 18/08) Dear Library representative
Just a suggestion. It would be a good idea that, when you are looking for e-books, you could choose to display only those e-books which have unrestricted access. That is, NOT displaying those that give you 5 minutes to browse.
Thanks

Library response:

Thanks for your message. We are offering ebooks in several ways. Those we subscribe to and those we purchase, but we are also offering access to more than 50,000 ebooks we don't own.

You can view these books for 5 minutes, then if you wish to use them longer, click on the option to Borrow for a period of 1 or 7 days, or recommend that we purchase the book. The link in the catalog reads: View e-book for 5 minutes and/or request a loan or purchase.

These requests are approved within 12 hours of being submitted, with many approved within the hour. By doing this we can offer our users access to many more titles than we can afford to purchase outright. If several users request a loan of an ebook, for which the library pays a fraction of the full cost for, we will then consider buying the book.

Give it a try! Don't hesitate to let us know if you have any problems with these books.

(May 21/08)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

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(Mar 20/08) Hello, I have a couple comments regarding the quiet and silent floors in Thode library. When I find myself there, it is usually because I have serious work to do and need a good environment to study in. I choose the quiet or silent floor because I have trouble working in settings with people talking nearby. For this exact reason, Ive been extremely frustrated trying to work there during the last couple weeks. I dont mind if someone wants to quickly say hi to their friend or something, but cases like a person chatting on a cell phone for an hour, or two friends sitting in the cubicle next to mine watching a comedy movie with blaring headphones tend to bother me. The latter case was on the silent floor in Thode, and I eventually just left in frustration after about an hour. I understand from reading Q&As posted in the Thode lobby that the librarys answer is that its up to us to ask people to quiet down or to come all the way downstairs and complain. However, this is unreasonable. It is unfair to ask us to go and interrupt what is usually a group of people and ask them to be quiet. We have no authority and there is nothing to prevent the people from starting to talk again after 2 minutes. Instead, a general sweep of the building by a staff member simply asking people to please quiet down or to go to the group study floor, every half or so, would be extremely beneficial. It occurs to me that this is common and effective in public libraries, and I see no reason why a respected universitys libraries should be any different. The libraries apparently have enough resources to rebuild their website, which in my eyes is a waste as the website is already well laid out and provides more services than most students will ever need. I know it sounds old fashioned, but I feel that the focus should be off of improvements such as this, and instead should be placed on maintaining an environment suitable for simply getting work done. I look forward to your reply, and hope I did not offend anyone as it was not my intention to do so. I should note that the majority of my time spend in Thode is productive and beneficial to my time here. Respectfully, (students name)

Library response:

No offence taken; thanks for taking the time to submit your comment.  And it is certainly timely as we head into the exam period.   Since we are unable to assign staff to patrolling on a full-time basis I am afraid that there will always be instances of 'noisy users' that we miss.  That is why it is suggested that you let the staff at the Circulation Desk know of these situations.  We have planned to increase the patrols of quiet study areas as we head into the end of the academic year.  I hope that this will result in fewer abuses of the kind you describe.  And I am glad to hear that the majority of your experiences with Thode are positive.  Thanks for including that information in your comment.

(Mar 23/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Feb 15/08) The lack of black/white boards in the Sci/Eng library makes very little sense, adding in more writing surfaces in a manner to HH would make studying in Thode much more useful.

Library response:

We do have chalk boards in our group study rooms on the lower level but we are planning for more, and white boards in the renovated Thode Library.  Thanks for the suggestion. 

(Feb 29/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Feb 7/08) While re-doing Thode, it would be great if there was a coffee/tea vending machine or cafe area incorporated into the design. Even simpler, and better for cash strapped students would be a hot water dispenser for students to make their own tea & instant coffee.

Library response: There are plans for a cafe on the first floor of the renovated Thode Library. And we will keep your suggestion about a hot water dispenser in mind. (Feb 8/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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(Jan 28/08) In an effort to conserve paper, can the library accommodate students who want to print on both sides of a page?

Library response:

We think that is a great suggestion. It has been forwarded to our Library and Learning Technologies people to investigate how to make that work.

Update: As of March 2008, double sided printing is available in Mills, Innis, Thode and Health Sciences.  Great suggestion!

(Feb 7/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library),Catherine Baird (Marketing, Communications and Outreach Librarian)

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(Jan 26/08) The library website looks very functional and practical--- and it indeed is so. Very well done! However, aesthetically, there cold be more images, making it a little more visually welcoming and friendly. Could you add a rotating picture box?--Perhaps with images of various students/ librarians at work with different library resources? A human element goes a long way.

Library response: Thanks for your kind words about our web site; we are glad that you find it useful. We are planning a redesign which should incorporate your suggestion to make it 'more visually welcoming and friendly' and improve the functionality of the site. (Jan 28/08)
Answered by: Kathy Ball (Library Director, Science & Engineering, University Library)

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