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(Mar 15/24) You should add the floor plan of the Health Sciences Library back onto your website. It is only present in-person now. It was very helpful when booking study rooms.

Library response: Thank you for this suggestion. The updated floorplans are now posted on our website: https://hsl.mcmaster.ca/app/uploads/2024/03/2022-11-29-HSL-Floor-Plan-for- website.pdf. We appreciate your feedback. (Mar 18/24)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Feb 27/24) Do not send emails to group email addresses we have been added to without consent, which we have no way of removing ourselves from. Your library survey email was a disaster and has led to probably 100s of people receiving endless spam to email inboxes. An apology is certainly necessary and a fix immediately applied.

Library response: Thank you for your note concerning the library survey email message that resulted in an unfortunate flurry of spam-like content coming into your inbox. This issue has been resolved. Your email information remains confidential, and you should not receive any further spam-like messages associated with the survey. The technical issue caused no security, data or privacy breaches. We know some unintended recipients were also included on the distribution list, and we are working to resolve that in the future. Thank you for your patience and understanding, McMaster University Libraries (Feb 29/24)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Customer Service  |  Permalink

(Jan 27/24) The chairs/couches in Mills are absolutely filthy and smell. In one of the fourth floor chairs in Mills I found a used tampon wedged between the cushions. There are empty drink bottles, take out containers, used tissues, and chip bags littered in the book stacks that have been there for months. It looks like they are never vacuumed or cleaned in any way. Im concerned about bringing home bedbugs because of the lack of concern for cleanliness demonstrated at McMaster.

Library response: Thank you for bringing this to our attention. We can place a request to have our stacks area cleaned and vacuumed. (Jan 29/24)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Other, Mills  |  Permalink

(Jan 24/24) It would be good if they put notices in libraries so that people do not put their shoes on the sofas, chairs and tables. Well, many young people put their dirty shoes on the chairs especially and not only do they dirty the furniture but also damage it.

Library response: Thanks for sharing this with us! We do see students putting their feet up on furniture from time to time and this can cause damage as well as spread mud/snow/dirt. I can send your comments to our graphics team as an idea to share out on social media. (Jan 26/24)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Other  |  Permalink

(Dec 7/23) The 2nd floor commons and 3rd floor study rooms are always freezing. Especially 2nd floor commons, even with so many people around. I need my fingers to be able to type without getting frost bite, please consider increasing the temperature for winter!

Library response: Thank you for letting us know about the temperatures of our building. Brrr! That sounds cold. Unfortunately, we do not control the temperatures in our buildings - this can make things very uncomfortable when the weather turns unseasonably warm or when temperatures drop. I will pass on your feedback to our facilities team. (Jan 26/24)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Temperature, Mills  |  Permalink

(Nov 30/23) The Thode meditation room should be soundproof. It only slightly masks sound which is disappointing since its name implies that it would be silent. It’s not much different than just being in the first floor of Thode.

Library response: Thank you for letting us know. Unfortunately, we are unable to make this room completey soundproof but we have been considering renaming it to "Individual Study Space". You are correct in sharing that this room is not different from the rest of the first floor, which is labelled as "Collaborative Work Space". I appreciate your feedback. (Jan 26/24)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Study Space, Thode  |  Permalink

(Oct 15/23) How are there no libraries open during normal hours on weekends? Where are students supposed to study for a quiet space?

Library response: Thank you for reaching out. Thode and Mills Library are opened on Saturday from 10:30am to 5:30pm. On Sunday, the Learning Commons is opened from 8am to 11pm and Mills and Thode are opened from 3pm to 11pm. We are slowly rolling into extended hours and around mid-November, you will find Thode and the Learning Commons opened past midnight and then we move into 24/7 during exams. You can find more information on our Library Hours page https://library.mcmaster.ca/hours. During Reading Break, we shorten our hours as many students are not on campus. If you have suggestions on how we can improve our hours during the weekend, please let us know. We always love hearing from our students! (Oct 18/23)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Hours  |  Permalink

(Sep 26/23) The chairs on the second floor are very squeaky and make so much noise

Library response: Thank you for your comments. Since the 2nd floor is a very popular and busy study area I suspect the chairs are squeaking due to wear and tear. We can look into this and appreciate you bringing this to our attention. Thank you again for your comments. (Sep 27/23)
Answered by: apearce,servisl
Categories: Study Space, Thode  |  Permalink

(Aug 14/23) 4th floor Mills - study space in the stacks near the window overlooking the centre plaza between MUSC and Mills - the outlets near the study desks are not working. Considering how limited study space is on campus, this becomes a problem for students who cannot reliably use these spaces to work when they need to charge their devices. Please address.

Library response: Thank you very much for letting us know. We will put in a call to the electrician to take a look at our outlets on the fourth floor. (Sep 12/23)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Study Space, Mills  |  Permalink

(Apr 13/23) Thode is way too hot, and it is making me feel light headed.

Library response: We apologize for the hot and humid conditions in Thode (and Mills). Unfortunately, we do not control the temperatures in our buildings - this can make things very uncomfortable when the weather turns unseasonably warm. The timing of this hot weather is not great as students are trying to studying for exams in our libraries. On Sunday the temperature looks cooler and snow is even expected next week. There isn't a lot we can do but wait for a temperature drop. Sorry. (Apr 13/23)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Temperature, Thode  |  Permalink

(Apr 13/23) The temperature in Thode is unbearable and makes it extremely difficult to concentrate. Would it please be possible to turn on the AC or implement fans on the second floor so there is some form of air flow.

Library response: We apologize for the hot and humid conditions in Thode (and Mills). Unfortunately, we do not control the temperatures in our buildings - this can make things very uncomfortable when the weather turns unseasonably warm. The timing of this hot weather is not great as students are trying to studying for exams in our libraries. There isn't a lot we can do but wait for a temperature drop - it is supposed to snow next Tuesday. Sorry. (Apr 13/23)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Temperature, Thode  |  Permalink

(Apr 2/23) There is a squeaking noise at the healthsci library and it is making it impossible to concentrate. Every few minutes there is a loud squeak. This happens occasionally when I come here but not always (which adds to the ambiguity of it all). Could this please be stopped? Or at the very least could someone explain what it is?

Library response: Thank you for sending this message. This sound is connected to our door alarms. Occasionally, a battery in the alarm mechanism needs to be replaced. When you hear this noise, please report it immediately and we can call security to have the battery changed. (Apr 3/23)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Mar 6/23) I am frustrated with the noise level in the library, which has significantly increased over the past few weeks. Despite the librarys quiet policy, it has become difficult to concentrate due to noise from group discussions, loud phone calls, and eating. This is affecting my academic performance and that of other students who also require a quiet environment to study effectively. I suggest the library management implement stricter measures, such as designated areas for group discussions or noisy activities, or hiring more security personnel to enforce the rules. Please address this issue promptly to maintain a conducive environment for studying and research.

Library response: I am sorry that Thode has been so loud that you have not been able to study. This is indeed frustrating! Staff respond to noise complaints sent via the form or the Quiet email very quickly - you are welcome to use either of these reporting tools when you notice students being too loud. You can also speak to staff at the front desk. From the staff side, I can encourage staff to make more frequent walk-arounds in the library as this does help with noise control. We are also looking at making some improvements with our Quiet signage (adding more signs and making them more visible). We are also working with a group of students who are investigating alternative ways to report noise complaints. Hopefully these solutions will help with the noise. Thank you for bring this issue to our attention. (Mar 7/23)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Study Space, Thode  |  Permalink

(Feb 7/23) There should be an online-live chat or something where we can report if people in study areas are being inappropriate / loud. SO many times there are people who are extremely loud in the quiet areas which isnt fair for the many students who choose to sit in quiet areas to study.

Library response: Thank you for bringing this to our attention. The library has a Report Noise in a Quiet Area online form that is monitored by library staff throughout the day. Staff normally respond to a noise compliant within a few minutes. We also have a chat box on the bottom right side of the library homepage which you can use. We have recently been discussing alternative ways for students to bring noise complaints to our attention - we would be happy to take any suggestions on how you think we can make this process more visible and easier for our students. Here is a link to Noise form: https://library.mcmaster.ca/forms/report-noise-quiet-area (Feb 8/23)
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
Categories: Study Space  |  Permalink

(Sep 12/22) Can we have a 24/7 place to study? right now anyone who wanna study at night have to place to go: class room(if lucky no one ask you to leave) and student centre(SC). But: Finding a suitable classroom was time-consuming; all the people were talking in the SC, making the place difficult to stay and study without headphones(and the light is broken, seat are limited). Also, most of the Universities have a 24/7 library/studyArea through the Fall/Winter term. So, could we have one at MacU?

Library response: Thanks for your message. We do typically offer late night studying, farther into the term, as demand increases. This usually extends to 24.7 studying for the exam period. Mills and Thode libraries are open until 11pm on weekdays, with Health Sciences Library open until 9pm. Watch for changing hours on our websites - https://library.mcmaster.ca/hours (Sep 12/22)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Hours  |  Permalink

(Apr 19/22) Heyo! Since theres a sewing machine in the Thode makerspace, I think it could be cool to also have an embroidery machine! :)

Library response: Great idea! I will pass this along to our new Makerspace Coordinator. (Apr 19/22)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Thode  |  Permalink

(Apr 8/22) Itll be great if theres laptop charger service for an hour or 2, especially in mills, it helps a lot!

Library response: Thanks for your message. We do have a selection of laptop chargers you can borrow, from the service desks in both Mills and Thode. Hope this helps! Good luck with your exams. (Apr 18/22)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)

(Feb 10/22) Hello, I wanted to know if there were any private 1-person conference rooms on campus (to hold meetings and such). When discussing sensitive research data, I want to ensure the privacy of participants in research studies but dont have a place to hold Zoom meetings with professors.

Library response: I am sorry, you did not provide an email address so I cannot reply to you directly. Feel free to reach out to me at pottier@mcmaster.ca I need to understand a little more about what you need before providing any suggestions. The only one I have at the moment is to book a Group Study Room in any of the libraries. Have a good day Anne Pottier Associate University Librarian (Feb 11/22)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space  |  Permalink

(Dec 13/21) Hello, can we expand the online database t to include lexis nexis and/or westlaw? The reason being that most of the health law articles and journals are published in the LAW journals rather than HEALTH journals. However these are very relevant articles to healthcare. Seriously consider. Thanks.

Library response: Our HSL's website lists the databases that are most relevant to health, but the University Library's Databases list will have many additional sources. And we have good news for you: we subscribe to Lexis (Nexis Uni) - https://library.mcmaster.ca/databases/lexisnexis - and have some Canadian legal sources via Bestcase, on Westlaw - https://library.mcmaster.ca/databases/bestcase. HeinOnline might also be worth a look - https://library.mcmaster.ca/databases/heinonline. I hope these suggestions help: library@mcmaster.ca can also assist with searching. (Dec 13/21)
Answered by: Janice Adlington (Head, Collections & Content Strategy)

(Oct 3/21) I have a daughter who likes studying in libraries because it helps her focus and maximize her every minute of the time. But all libraries are closed during weekends and during fall terms they are operating with reduced hours, especially health science library is only open 11 am to 4pm Monday to Friday due to COVID. But most of students and staff got vaccinated and most of our lives are back to normal with safety measures. Even though the university wants to avoid congregations of students inside buildings by reducing hours, in really students are gathering outside of school, eg) having homecoming parties, watching foot ball games held by McMaster. Keeping libraries closed would prevent COVID spread? I dont think so. Students need a space to study. Its very frustrating. Closing libraries during weekends and 4pm during weekdays... where do you think Students should go and study?

Library response: Thank you for your suggestion. We have been ramping up library hours over this 1st month or so of the term, as both students and staff adjust to being back on campus, adding evening and Sunday hours in Mills Library just this past week. Hours will reduce over Reading Week, but will revert to almost full regular hours after that. Keep an eye on library.mcmaster.ca/hours for our most recent hours, including those in the Health S ciences Library. (Oct 3/21)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Hours  |  Permalink

(May 4/19) I was very disappointed to see today that the Health Science Library will be closed every weekend (along with every other library on campus) over the summer. I find this to fall embarrassingly far below the standard of services expected at a world- leading medical school. It is well known that medical students and residents do not follow the traditional University calendar and often have many exams (ALL Royal College exams, MCCQE etc) taking place during the summer months. As such, the Health Science Libray plays a vital role to medical learners at McMaster, as residents and medical students continue to study, learn, teach, and work. I would also underscore this fact by highlighting that there are NO other dedicated study spaces at any of the other major teaching hospitals across the city. As such, the library has remained the only place for medical students and residents to study, collaborate, and advance their clinical knowledge. A quick online review demonstrates that this thrifty approach is unique to McMaster. In fact, there is no other medical school in CANADA that closes its health sciences library on weekends (this includes a review of all 14 English language medical schools health science libraries). This is for good reason - the medical community including medical students, residents, and faculty depend on the library as a space to work year round. In an era where our medical school has received some of the largest philanthropic donations in Canadian history, I find it puzzling that the very heart of any univerisy, its libraries, would be a place the University would try to pinch a few pennies. I wonder if the medical school/students, PARO resident representatives, or Post Graduate Medical Education, were consulted when this decision was made?

Library response: Thank you for sharing your concerns. Unfortunately, the Health Sciences Library budget has been showing a deficit for the past several years. We have worked to balance our budget by cutting some of our services (including weekend hours) and cancelling journal titles. We have recently received some additional funds to prevent the cancellation of additional journal subscriptions, but no additional funds were provided to cover staffing costs. We continue to provide 24 hour access to our online collection and we hope this will help you with your information needs. Please feel free to contact me directly if you wish to discuss your concerns in more detail.  (May 7/19)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Apr 22/19) This library has wonderful study space, but its absolutely disgusting. Ive arrived, first thing in the morning (8:00, when it opens) and I had to visit the ladies washroom in the lower level. I havent been here in two or three days, but the washroom looks exactly the same as it did when I was last here - disgusting. Theres toilet paper in only one stall, but its all over the floor in every other stall (covered in feces). There is absolutely no paper towel to be found and the tiniest amount of soap in only one dispenser. Theres also barely any light, and this feels like it might be to cover up how disgusting the facilities are. If I didnt have to go so badly, I would have trekked over to the IAHS building to use their washrooms. The cleanliness isnt only in the washrooms, but obviously this is the most concerning. In the silent study area, there is garbage and dirt all over the desks. I understand that its exam time and the library is used more often, but wouldnt that warrant more cleaning? As I said - its 8:00 am on a Monday, which means that nobody has been here to make the mess since Saturday.

Library response: Good morning. I've just taken a peek myself and I agree, something needs to be done. Over the past several weeks, the Library has been working closely with housekeeping services to find solutions to our cleaning issues. The Library is a large, busy space, making it difficult to keep it clean. It seems that over the long weekend our space may have been overlooked altogether. I have contacted the managers responsible for cleaning and asked them to address the issue immediately. Thank you for taking the time share your concerns. (Apr 22/19)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Apr 15/19) Hi! The Grad study room in Mills has some great high desks at the windows, but not enough high chairs to fill them - might it be possible to get a couple more?

Library response: Thanks for your email. We will definitely look into providing some more stools in this space.   (Apr 24/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Apr 6/19) It is quite inconvenient that the library closes at 5:45 on the weekend. Shall we just stop studying at 5:45? Considering how few decent places with natural light there are on campus, this is just one more disappointment at McMaster. I dont understand why the library study areas cant be open 24 hours, as they should be at a major research university with 30 thousand students.

Library response: Thanks for taking the time to share your concerns. Unfortunately, for patient safety reasons, the HSL will never be able to provide 24 hour access without major renovations. I'm happy to share the details of the issue if contact me directly. In terms of evening hours, we have been working with student leadership to determine whether or not there is a demand for extended Saturday hours. Because we are working with a limited budget, any additional hours we add on Saturday evenings will have to be taken from somewhere else in the week. We are investigating opening later on Sundays in order to come up with the necessary funds. I hope this will help with your studies next Fall. (Apr 8/19)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Hours, Health Sciences  |  Permalink

(Mar 24/19) This year I have noticed an increase in 2 issues that have made Thode more and more unfriendly to study in. Number 1 There has been a huge increase in the lack of respect for the quiet study areas and staff are less and less responsive to complaints. Number 2 There has been an explosion in the number of people vaping inside the library. It was bad enough when people were doing it outside despite McMasters status as a non-smoking campus but for it to now have spread to inside a university building makes it look like the new rule only made things worst

Library response: Thank you for submitting these comments.  The Library just ran its Respect Campaign to try to encourage students to be more respectful of those around them in many ways, including respecting what type of space they are choosing to study in. We will try to be more digiligent in responding to noise complaints, but can only do this during the regular hours of opening. If this is happening in the late night study period, please let the security guards know there is a problem and they will talk with the offending groups. With respect to your comment about vaping, this is not condoned by anyone. Please report these issues to the staff at the main floor service desk as soon as this happens and they will deal with it. We have been told to notify Security immediately when these incidents happen and they will come talk to the offenders. If you are unable to come to the desk you could report this kind of a situation using the noise@mcmaster.ca email address as well. Please make sure you clearly identify where the vaping is taking place and we will send someone to deal with it. Thanks again for bringing these issues to our attention. Anne Pottier, Associate University Librarian (Mar 26/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Mar 19/19) It would be helpful if the upcoming events were more visible on the library website.

Library response: Thank you for submitting this suggestion. It as been forwarded on to the group responsible for the rework of the library's website. They are looking at all the feedback which has been received to make tweaks to the website moving forward. (Mar 21/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Mills  |  Permalink

(Mar 19/19) There is an awful buzzing noise in Mills Commons which makes it quite distracting/annoying when Im trying to get work done there. The buzzings been going on for a couple of weeks and gives me a headache Im there for long - could you kindly look into remedying the situation?

Library response: Thanks for submitting this suggestion. You are correct, there is a terrible buzzing coming from the lights in this area. We suspect the ballast for each light will need to be replaced, but this is not work we can do until after the end of term.  We appreciate your patience while we work to get this problem resolved. (Mar 21/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Feb 11/19) just posting this to recognize our awesome cleaners at Thode. First rate service.

Library response: Thanks so much for sharing this wonderful compliment with us. We will forward this along to the custodians and their manager! (Feb 11/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Customer Service, Thode  |  Permalink

(Feb 4/19) Hi, I have noticed that multiple people continue to vape (smoke) in the middle of the library, especially all over second floor. It smells gross and I really would rather not breath that in. Please put signs or something saying no vaping or actually enforce the rules. thanks

Library response: Thank you for your comment. We were not aware this was happening. We will not post signs since we are at a Smoke Free Campus, so there should be no need for the signage, but we will start monitoring the area on a regular basis and will call Security Services to deal with any offenders who are contravening this policy.  Please do let us know if this continues to happen. Anne Pottier, Associate University Librarian (Feb 5/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Thode  |  Permalink

(Jan 29/19) Thode and HSL are probably the best two libraries on campus. Thode because it services science and engineering students, who make up the majority of the population, and HSL because of its natural light and great study atmosphere. However, to a lot of students (mostly those who live on the side of campus near the football field) these libraries are very inaccessible/ inconvenient. It can take almost half an hour to get to these locations from Les Prince Hall and even longer in the winter. In the cold weather, it is especially brutal. There and back, its almost an hour of walking! Has the library considered running shuttle buses or golf carts from this area to the various libraries so students do not need to waste so much time and can make the most of what the library has to offer? It would be nice for students not be discouraged by a long trek in the freezing cold?

Library response: Thank you for your suggestion. Transportation to/from and within campus is a very complicated topic, one which is discussed at many different tables and in many contexts.  I cannot see us being in a position to provide the kind of shuttle service between libraries (basically to and from other parts of the campus) which you are requesting at this moment in time, but it may be that this becomes part of a larger conversation related to the LRT, city bus schedules/routes, opening of the new Peter George Centre for Living & Learning, and the proposed reconstruction of the School of Business. We will continue to raise these types of concerns at meetings where we are involved in these larger conversations. In the meantime Mills Library is much closer than HSL and Thode, and there are some parts of the building which students do enjoy studying in very much. Why not give us a try? Anne Pottier, Associate University Librarian, Services/Facilities (Jan 30/19)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other  |  Permalink

(Nov 28/18) Fire alarm at 12:07 today: 55 LOUD bells & no announcement (as of 12:14) why ! ?? !! whos in charge ? and: has no one ever heard of / considered damage to hearing ? This is a hospital, correct ? ----

Library response: Thank you for your comment. The library has no control over the announcements made in the building. We have forwarded your comment to hospital administration. (Nov 28/18)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Follow-up Comments:

Thank you for your comment. Yesterday we had many complaints about the library being too warm AND too cold. We are not clear where the issues are. When you have a moment, please contact me directly to let me know the location in the library where the temperature was too cold so that we can investigate more thoroughly? Thank you. mckinn (2019-04-04)

Categories: Other, Health Sciences  |  Permalink

(Nov 22/18) Hi! I was wondering if the libraries at MAC are providing any pen scanner? By pen scanner, I mean the scanners that you can run through specific lines on a paperback and the pen will automatically transcribe the lines to your laptop document. I think this will be a great addition to a lot of students, including students with disabilities, undergrad, or grad students! Regards J

Library response: Thanks for this suggestion. I don't believe we have any pen scanners, but will pass this along to our Library Accessibility Services group to consider.  The new Adaptive Technology Centre for use by students with disabilities is located on the 2nd floor of Mills Library. They do have many kinds of assistive technology in this space, but I am not sure this device is part of that. We will definitely look into it. I found some information about this device  which we will look at. Thanks again Anne   (Dec 17/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)

(Nov 18/18) Hi! I have noticed that all other libraries have somewhere to report loud noise in quiet spaces. The health science library does not have this option. I find that the group study rooms near the silent study space do not have very good noise cancelling abilities and groups are often very very loud while they are using them. I was wondering why the health science library does not have a noise reporting system like the other libraries do.

Library response: Thanks for your feedback. The library serves multiple purposes and sometimes they are at odds with each other. Though it is not ideal to have group study rooms in close proximity to the silent study space, this was necessary due to the limited space. Sometimes groups in the study rooms are not aware that their voices carry outside.  The walls tend to give a false impression that they are good sound barriers which, as you have noted, they are not.  Signs are posted inside the Group Study rooms reminding students to keep the noise level down and staff regularly walk around the library monitoring the space.  I will ask staff to increase their vigilance to help educate those not observing the use of space, especially leading up to exam time.  Please inform staff at the Service Desk when noise levels become an issue so it can be addressed in the moment.  If you are comfortable doing so, you may wish to speak to the groups in the rooms.  Unfortunately, we do not have sufficient resources to implement an online noise reporting system similar to the other campus libraries, though we appreciate the suggestion. (Nov 19/18)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

(Oct 18/18) Often students book rooms and do not use them. Potentially figure out a way to confirm this so that others may use. i.e. send an email 10 min. before to confirm.

Library response: Thank you for your comment and suggestion regarding our group study room booking system.  We do have a policy for group's who do not show up for their selected booking time.  They have 15 minutes from the time of the booking to show up at their selected group study room.  After the 15 minutes, if the room is still unoccupied their booking will be cancelled and another group can use the room.  https://library.mcmaster.ca/mrbs/  If you see an unoccupied room please do not hesitate to ask a full time staff member at the Services desk for assistance. Thank you again for your comment and suggestion. (Oct 18/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Other, Innis  |  Permalink

(Sep 10/18) It would be helpful to list the locations of prayer spaces within the libraries on the new website.

Library response: That's a good idea, thanks. I have passed this along to the group who is adding new content to the new website.   (Sep 10/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other  |  Permalink

(Sep 5/18) The sixth floor in Mills is suppose to be a silent study area, yet every time i come here there is always 1 group that is not mindful of others. It may be a good idea to have a worker regularly monitor the floor throughout the day to make sure that people are respectful of others and follow the rules.

Library response: Thanks for your suggestion. We do have staff walk through all of our spaces on a fairly regular basis, but can't be everywhere at all times. In the future, may I suggest you first ask the loud parties to quiet down, and if this doesn't work please send an email to quiet@mcmaster.ca or complete the form which can be found at https://library.mcmaster.ca/forms/report-noise-quiet-area These get sent directly to staff who will come speak to the chatty groups. Please make sure to give us some indication of where the problem is so we don't waste time trying to figure out where they are. Hope this helps! Anne   (Sep 10/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Mills  |  Permalink

(Jul 16/18) Chairs at HSL are not comfortable, there is no back support. The chairs are not ergonomically correct. Very uncomfortable.

Library response: Thank you for your feedback. We have had most of our chairs for over 10 years and this is our first complaint. I am wondering if you can provide us with more detail about where you were sitting when you were in the library. I am concerned that some of our chairs may be breaking down which is why there is no longer any back support. We are working to get some chairs replaced and your feedback will be useful in helping us decide where in the library we need to start. Please contact me directly so we can discuss. Thank you. (Jul 17/18)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Jul 6/18) My name is Dustin Burlet and I am a PhD student at McMaster Divinity College (Old Testament). I have received your email via your business card that was given to me by Kim at the McMaster Mills Library here at McMaster University. I expressed to Kim my concern about the BS section of the library on the fifth floor, in particular, the moveable stacks and the high degree of usage that that section receives. I voiced a desire to see if it might be possible to put these items in a non-moveable stack section of the library and Kim informed me that you, Anne, were the person to speak to with respect to this matter, hence this email. I wonder Anne, what might possibly be able to be done to help to facilitate a change in this area. I do not wish to petition the library, nor do I wish to start a campaign or a flood of emails and such. I only wish to know what possibly might be able to be done to begin (and expedite) the process of transferring the BS items on the fifth floor to a non-moveable stack section. Thank you very much for reading this email Anne and for any consideration that you might give to this request. Have a great day, Sincerely and with respect, Dustin Burlet

Library response: Good morning Dustin - I believe I have addressed this issue via email with you directly, but am happy to post the response here as well. Anne We understand that the books in the religion call number ranges are well used compared to many othother areas of the library, and we're glad that this collection is active. Currently, we're not able to relocate the religion call number ranges without disrupting the flow of the stacks floors, which would make them even more difficult for users to navigate. We are working internally to develop ways to make our print collections more welcoming and engaging for users. We may also have some opportunity to re-arrange the stacks in the future, but the collections spaces are just too tight to permit this at the present time I do want to make sure you are aware of our new virtual shelf browse feature which is available via the catalogue: Search/browse by call number. Here you can browse the books in a call number range, then if you wish to use one of them click the Request button and our staff will retrieve the items and bring them to the main floor service desk area for you. If you need only a single chapter, you can also request this via the catalogue, and Library Services staff will scan and send it to you electronically. We appreciate your patience as we work through various collections related issues in the library. (Jul 6/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)

(May 6/18) Can the female student working at the desk on the weekends please try to keep her volume down? She can be heard by everyone on the second floor and when approached about this issue, she is very apologetic and remorseful but still continues to do it after 30 minutes or so have passed. Please, I love HSL and this employee is making it hard for me to focus.

Library response: Thank you for the feedback. We are happy that you like the space and hope you will continue to love HSL.  We will remind our service desk staff to be mindful of their volume level when assisting patrons or speaking to colleagues.  Also note that there are designed silent study spaces in the library which you may wish to consider.  They are the individual study carrels on the lower level. Please contact me should you continue to have concerns. (May 7/18)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

(May 2/18) Is it just me or has the 5th floor been super stuffy? I think MacPherson is an oven at this time of the year

Library response: Unfortunately the campus ha not yet switched over from steam to chilled water. That will happen shortly. (May 2/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Apr 26/18) Thank you so much for providing a small and comfortable working space to focus on studies and learning. All the attention provided by the librarians towards the students is truly appreciated. McMaster is a better place with Innis library.

Library response: Thanks so much for taking the time to share these kind words with us. I will make sure this is passed along for the Innis staff to see. Hope the exams went well. (Apr 26/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Innis  |  Permalink

(Mar 28/18) Can Innis please be open on Saturday during exam season? Although its small, Innis is by far the cleanest and friendliest library and the defacto best place to study on campus!(<- a fact, not an opinion) Wed all really appreciate more of this librarys hours.

Library response: Thank you for your kind comments about Innis Library, I'll pass them along to the Innis staff.  I'll also pass along your comments to our hard working cleaning staff.  I'm sure she'll be happy to hear one of our users notices the work she does each day to keep Innis clean. I have great news!  Innis Library does extend its hours during exam time to include Friday night and during the day on Saturday.  Innis will also be open late night hours from 8:30am - 1:45am Monday to Thursdays starting Monday, April 9th.  You can access our Library hours here: library.mcmaster.ca/hours-info/week-innis/2018-W15 Thank you again for your comments and good luck on your exams!   (Mar 29/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Hours, Innis  |  Permalink

(Mar 23/18) I came into Health Sciences library with my broken laptop about two weeks ago and asked if I could borrow a mouse from either the library or take one from the computers. However, [one of the student library assistants] told me I could do neither. I was pretty upset, not at the library just at my self but then he proceeded to give me his personal mouse just to use, which I thought was AMAZING and I was able to work on my major thesis project rather than go home. I forgot to thank him but please let him know I appreciate it from the bottom of my heart and he really saved my day. It is the little things that count.

Library response: Thank you for the kind words. We will let our student library assistant know that you appreciate his help. We have a few extra computer mouses stored in the back of the library. I'm going to make sure the student workers have a few on hand just in case another person has a similar request in the future. (Mar 26/18)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Mar 20/18) I must say, the lower level womens bathroom (not too sure about the mens?) is probably the most unhygienic, grimiest bathroom on campus. Of course, this is as just as much the fault of those who use it, but is there anyway it could be cleaned more frequently throughout the day? I dont think there has been a time Ive been in there and the garbage wasnt overfilling, or the floor was flooded with water. Thanks!

Library response: Thank you for taking the time to write and tell us about your concerns. I have reported your observations to Facilities Services and they will be investigating shortly to make sure the washrooms are well maintained throughout the day. In the meantime, we have asked that housekeeping do a quick clean up as soon as possible. Please contact me directly if you wish to discuss this in more detail. (Mar 20/18)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Feb 8/18) Please extend Innis Library hours. The late hours are very useful and appreciated. This library is the best and favorite study area for many of us. Thank You

Library response: Thank you for your submission to our online suggestion box regarding late night hours at Innis Library after Reading Week.    Last term, Thode Library began offering late-night studying hours earlier in the term, immediately after Reading Week, the same as Innis Library.  The impact of the availability of this additional study space on the use of Innis was significant.  Innis saw its number of users drop dramatically as Thode’s numbers rose, dropping down to more than half of the previous year’s numbers.  As a result, we found it wasn’t feasible to keep Innis open for late-night studying this term.    However, we will be opening our space for late-night studying during the coming exam period.  You will find more details posted on the Hours section of the Library website.  We will continue to review our late-night studying offering for the 2018 – 2019 academic year.   (Feb 9/18)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Hours, Innis  |  Permalink

(Feb 4/18) We had booked a study room in Mills library until 6pm on Saturday. We were told to vacate it by staff at 5:45pm due to closing procedure but were not aware of this since our booking said till 6pm nor had we heard the announcement. Could a change be made to the online booking schedule to be until 5:45 instead of 6?

Library response: Thanks for submitting your comment. I am sure this was frustrating for you. We will adjust the times for the last booking of these rooms to reflect the 15 min earlier closing. Have a good day (Feb 5/18)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Hours, Mills  |  Permalink

(Feb 2/18) Since the new wifi was implemented this past September, I have been unable to access any wifi on the 4th and 5th floors of Mills. Is there any way to get this fixed? It makes using the study spaces available incredibly difficult.

Library response: Hello - thank you for your message, and we understand that unreliable wi-fi can really cause a lot of grief in a study space. Although we don't directly manage the Wi-Fi for the building (that's UTS), we are advocating strongly to committees who decide on wireless upgrade priorities to ensure our libraries are better covered. We'll be sure to communicate any wireless upgrade news we receive from campus wireless committees.   (Feb 2/18)
Answered by: mcallic

(Dec 6/17) Hi! The 6th floor Silent Study area is very warm and none of the windows open.

Library response: Thanks for letting us know. We will work with Facilities Services to try to cool things down.   (Dec 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Nov 14/17) The Innis study rooms are very warm and are not ventilated well. I would like it if you guys fixed it. Even fixing the ventilation would work.

Library response: Thank you for your Suggestion box submission and we apologize for the very warm temperatures at Innis Library.  We placed another call to Facilities Services and we're happy to report that as of today (Wednesday) air circulation has returned and the Library is feeling more comfortable.  Thank you again for your comments. (Nov 15/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Temperature, Innis  |  Permalink

(Nov 9/17) will u be bringing out more puzzles????

Library response: We are currently gathering more puzzles from friends and family. If you know anyone who wants to donate to our collection please ask them to contact me. But, don’t forget about your schoolwork. Puzzles can be addictive and we don't want you falling behind in your studies :). Thank you for taking the time to contact us. We appreciate your feedback. (Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Nov 9/17) KEEP BRINGING OUT THE PUZZLES. LOVE LOVE LOVE THEM. everyone is talkings abut it!

Library response: Thank you for the positive feedback. We are looking for other low-cost stress reduction library initiatives. If you have suggestions, please share. (Nov 9/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Nov 1/17) The link attached to the how-to for renewing library books leads to the old library account system. If someone hadnt helped me, I would have been in a pickle. It might help other first- year students if the link is updated. Just a thought...

Library response: Thanks for letting us know. The link has now been updated. (Nov 2/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other  |  Permalink

(Oct 26/17) The Health Science Library is great, and people love studying here, but recently (particularly during midterms) it has gotten to be very full all the time. The problem is, many students are coming early, and then taking very long breaks while leaving their books/notes on a desk for hours at a time, while there are students working on the floor because they cant find a desk. It might be useful for staff to go around at random times to check and make sure that people arent saving their spots for extended periods of time.

Library response: We are happy that you like the space and we appreciate your feedback.  It is a great place to study.  Our policy on the use of study space does indicate that it is not acceptable to reserve study space except for the group study rooms. Staff will be more vigilant on monitoring the use of the space especially during mid-terms and exam times. (Oct 27/17)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

(Oct 24/17) Hi Mac Libraries - Is it possible for us to get a subscription to The Financial times? Given the current state of our global economy, I think it would be beneficial for our students and faculty to have access to this credible resource. Thanks!

Library response: The library has online coverage from several providers with a one-month embargo, and our Innis library receives the print newspaper - http://discovery.mcmaster.ca/iii/encore/record/C__Rb3077411?lang=eng.  Unfortunately, pricing for digital access for libraries is very different than that provided for individuals - the papers want to stay in business! - and to date, our combined print/embargoed access is the best we can do.  Agreed that this is a good source! (Oct 26/17)
Answered by: Janice Adlington (Head, Collections & Content Strategy)

(Oct 18/17) Both Innis and Mills are way too warm, especially in the silent study spaces. It is hard to concentrate because the temperature is just way too high and there doesnt seem to be a silent study space that has a reasonable temperature.

Library response: Thanks for submitting this comment. Unfortunately we are at the time of the year when the outside temperatures are fluctuating quite a bit, which makes it difficult to manage the inside temperature. We added some floor fans to the Silent Study room at Innis to help move the air around. This should help in the short term. Hopefully things will start to balance out over the next couple of weeks.     (Oct 19/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature  |  Permalink

(Oct 12/17) Hello, I am very confused with the new catalogue on library computer. It only seems to show e-books and the regular library catalogue is blocked for some reason. Normally Id just go on my phone to the library catalogue, but the wifi coverage in the upper floors of Mills that even this is frustrating. Thank you

Library response: I'm sorry to hear that you're finding the new catalogue confusing.  There are three different kinds of searches that you can do: The Quick Search tab simultaneously searches the library catalogue and the contents of several subscription and open access databases. The search results on this tab do include the Library's catalogue of both print and online resources, but the additional databases being searched mean that you will often see many more online resources. The Catalogue tab provides the same interface, but searches only McMaster’s library catalogue. This tab will show you both print and online resources, but only those that we have added to the McMaster libraries' catalogue. The Classic Catalogue link on the Library homepage takes you to a different interface. This site supports browsing of the library catalogue by author, title, subject, and others, as well as a keyword search. The search results here will include both print and online resources from the Library's catalogue, presented in a more traditional interface.     You can move from Quick Search to Catalogue by clicking the appropriate tab on the Library's homepage or in the search results screen. The Classic Catalogue is separate from the other two. Follow the link on the Library's homepage to search there. I hope that helps to make the catalogue a little less confusing! There is much more information about the new catalogue and some of its extra features in the FAQ document linked from the Library homepage, or at https://library.mcmaster.ca/content/quick-search-faq.  (Oct 12/17)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

(Sep 25/17) Hello just curious on when the maintenance on the HSL HVAC system and downstairs washrooms will finish. (Logically it must be maintenance, right? Its just Mills that has the 1940s type system that cant quite handle September or April and it doesnt make sense that anybody would have increased the thermostat.) Are these generally one week jobs, or do facility services or the contractor often take longer? Thank you. <3 Mac libraries

Library response: Thank you for taking the time to raise your concerns.  It was indeed stuffy in the library on Monday however, by the following day, the library was more comfortable. The age of the building makes it difficult to regulate building temperatures, especially during extreme weather conditions.  In addition, there is a priority for moderating the temperature in patient care areas.  Similarly, the hospital oversees building maintenance.  Engineering Services has been contacted regarding the washrooms and we are following up for a status update. (Sep 27/17)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

(Sep 18/17) The water bottle fill station/ drinking fountain on the lower level of HSL has very poor pressure. It took me 3 minutes to fill my water bottle. A possible reason for this could be that the filter is clogged/needs to be replaced.

Library response:
Thank you for your comment. We have placed a work order to have the filter changed. I am hopeful the water fountain will soon be fixed. (Sep 22/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Sep 8/17) Of course it was too good to last ! 3 days of warm/hot water in the womens washroom (library entrance) for the first time in 1 year? 2 years? and today its cold again. This is pathetic.

Library response: Thanks for the feedback. I will submit your concerns to hospital engineering immediately.  (Sep 8/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Aug 29/17) I tried to renew the library books today but I found out that the log-in feature has changed. I am not sure why features that are not broken are being fixed, and now end up being broken. So now, I cannot renew the books online so I either have to pay a fine or bring the books back personally for renewal, which are either way, a waste of time and money.

Library response: Thanks for your message. We migrated to a new library catalogue and system earlier this month and there appear to be a few things which have just started not working. One of these things would be getting access to your account so you can renew books.  We are working to correct these problems as quickly as we can. We will keep the Service Alerts on the library's home page updated and are tweeting out updates as they occur. We will make sure to waive any fines incurred as a result of not being able to renew your books. We appreciate your patience. Please contact the Innis Library at 905-525-9140 Ext. 22081 or inncirc@mcmaster.ca. Please provide us with your information and we will be happy to renew those items for you.  We can also walk you through the new log in process.  We apologize for the inconvenience this has caused you. (Aug 29/17)
Answered by: pottier,apearce
Categories: Other, Innis  |  Permalink

(Aug 21/17) Ive been testing out the new catalogue pretty extensively this week and I have to say it falls short in a lot of ways. Unless Im totally missing it, the place of publication has been removed from the catalogue listings. And the search by text function is gone. Are these features that will be added back? I know any new system is going to have growing pains, but this is really frustrating.

Library response: Thanks for testing out the new catalogue and sharing your comments.  The place of publication information is on our list to add for the new discovery interface; it's not included in the "out of the box" display settings, but we agree it's useful information. It does appear in the Classic Catalogue record display. When you say "search by text", I'm guessing that you want to browse the catalogue. As with our previous catalogue, the main search box on the Library's website is all keyword searching. You can look for words together as a phrase in that interface by putting the phrase in quotes, but it won't present you with a browse result. The Classic Catalogue interface does support browsing. With the exception of Keyword, all of the Classic Catalogue indexes are phrase searches and will look for records with your search terms in the order that you entered them. Choose the index that you want to search--author, title, journal title, subject, etc.--from the dropdown to get started. I hope that helps. If you have additional questions, don't hesitate to get in touch: http://library.mcmaster.ca/justask Wade Wyckoff
Associate University Librarian, Collections (Aug 22/17)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

(Jul 24/17) to all libraries: mills, thode, innis, and HSL. it is much preferred when students are at the desk. they tend to be able to realate more to students and are more knowledgable about research and mcmaster online tools. it is also more comfortable for students to approach students. they should be on the desk longer throughout the day. thanx a bunch

Library response: Thank you for your response. It is true that our student workers are excellent. I'm glad you find them so helpful. In the Health Sciences Library, our full time staff have additional educational credentials above and beyond what our students learn through our regular training programs, so in order to have a full range research supports, we will need to continue to have both full-time and part-time staff working in the library. I will share your comments with the service managers and ask them work on establishing a balance of staff with varying areas of expertise when they make the desk schedule. Please feel free to contact me directly if you have more feedback about our staff and services. Thank You. (Aug 15/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Jul 20/17) Hello fellow Marauders, I was wondering whether the university would invest in something like this: https://twitter.com/westsydulibrary/status/823425172711555073 . If McMaster wants to see itself as a top-tier university, it should try to invest in these material things which are both beneficial to the end-user, i.e. students, and positively influence the place. Thanks for reading. Best Regards, Mohamed Mirza

Library response: Thanks for your suggestion around the napping pods. We have seen these and do have something like this on a list of new things to consider providing for our students. I will investigate this model some more, so thanks for providing us with a model to look at. Can't promise if/when we might be able to do something like this, since our course cost would be a factor, but we will consider it.   (Jul 20/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Mills  |  Permalink

(Jun 16/17) It would be greatly appreciated if the grammarly subscription is reinstated. It was extremely useful and helped me improve my writing. I know there is the free version, but it isnt the same. Thank you.

Library response: Thanks for sharing your concern.  The library has been funding Grammarly for a number of years, paying a substantial figure for campus-wide access. With the fall of the Canadian dollar, the library's budget is under some constraints, and this product was identified as outside the area that the library typically supports.  We have approached other offices on campus without finding support to pick it up.  The alternatives are the free version, which offers a limited number of checks - https://www.grammarly.com/premium , or an individual subscription.  Grammarly is offering Mac students a 50% discount off of list - https://goo.gl/vhEIjM – which we hope will help. Please feel free to contact me directly if you'd like to discuss this in more detail. (Jun 19/17)
Answered by: Janice Adlington (Head, Collections & Content Strategy)
Categories: Other  |  Permalink

(Jun 1/17) Hello, Within the last three weeks, I have booked HSL 1B15 (the group study room with the Mondopad) several times. The Mondopad is an excellent resource that my group and I value. However, the USB receiver component of the keyboard and mouse is missing, effectively making the keyboard and mouse unusable. We made it clear to the library staff the first time we noticed and they made it clear that they understood the issue and said that they would fix it. A couple weeks later, we asked the desk to sign out the keyboard and mouse while asking them if it was fixed. They said it was, but unfortunately, it wasnt. If this resource is not repaired, why is it still available to be signed out? Please, I ask that this issue be remedied. Perhaps with a replacement, but this time, perhaps it would be appropriate to make it policy that the USB receiver stay plugged into the Mondopad all the time (even tape it so nobody removes it).

Library response: Thank you for your message. I have connected with our library systems staff and they hope to fix the problem today. I will post another response when I hear from them that issue is resolved. In the meantime, I'd like to learn more about your experience communicating with the Library staff. Please contact me directly if you are willing to discuss this in more detail. Thank you.  (Jun 5/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Follow-up Comments:

I am happy to report the problem is resolved. (2017-06-08)


(May 6/17) students at main desk in health sci are very polite and always welcoming. mills desk students are never a acknowledging me or being friendly. poor experience at mills.

Library response: Thank you for the feedback. I have shared your comments with our student workers and their supervisor so that they all know how much their hard work is appreciated.  (May 12/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Apr 25/17) Mills 6th is too warm again, and its very difficult to find comfortable quiet study space. Would very much appreciate if the temperature was dropped a bit!

Library response: I am sorry, but we are not able to control the temperature at this time of the year. It is all about fluctuating temperatures outside. The "heat" has been turned off, but the "cooling" isn't fully on since it has still been quite cool outside at times. Our apologies. (Apr 25/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Apr 24/17) It seems like about 80% of suggestions on here deal with temperature issues. From what I gather the solution isnt as easy as setting a thermostat on the building, but rather that a/c and heating switch on and off at different times in the year. This doesnt seem to make any sense - some April days are very warm but a/c doesnt kick in until May? Isnt it painfully inefficient to be pumping warm air into an entire library when its already 20 degrees outside? Is there somewhere we could make a formal request or submit a petition for the university to update our heating/cooling systems? (if that is in fact the problem) Thank you.

Library response: Good morning. Thanks for your submission. This is a tricky time of the year, where the outside temperatures move between cold and hot, and sometimes back to cold again. The campus switches from steam heating to cooling once in the spring, and back again in the fall. This switchover started to take place on campus a week or so ago when the temperatures appeared to be more like summer than spring. Some of the libraries have been switched over already, but not all. It takes quite a bit of time to make this switch, Once the switch has happened, it cannot be reversed. Likewise it may remain warm in some buildings until the switch has happened. The campus is looking at upgrading their equipment to give them better control over the systems in general, but I think the heat or cooling issue will remain. Good luck on the rest of your exams. (Apr 25/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature  |  Permalink

(Apr 20/17) Emphasize the the Reading Pavilion is a group study space (as listed on the map on the website) rather than silent study. Most people are not aware of this and get upset at people using the space for group work as they are talking.

Library response: Thank you for your feedback. You are correct, the Pavilion space is not reserved for silent study. We do our best make sure all students understand that we have quiet, silent, and conversation zones. When students complain, we direct them to the appropriate signage in the library and to our website. However, it sounds like the message isn’t reaching everyone. Therefore, I will be sharing your comments with our Marketing team and ask that they come up with new strategies for sharing this information. Please contact me directly if you wish to discuss your concerns in more detail. (Apr 20/17)
Answered by: mckinn,bhatnag

(Apr 17/17) Its too cold on the third floor of mills...it never used to be this cold the entire year but during exam season the temperatures are too low.

Library response: Unfortunately Campus Facilities started converting buildings from heating to cooling last week, and Mills was one of the first buildings to be converted. While we don't actually have a/c running, we are not able to turn heat back on. (Apr 17/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Apr 16/17) Its burning in Thode on the basement floor. Im dying of heat and trying to concentrate but I just cant! Please, save me from this boiling hot room and turn on the air condition. Please dont make me choose between my love of studying in silence and my other love of not dying from heat. Thanks!

Library response: Our apologies about the warm temperatures in Thode. Campus Facilities started switching buildings over from heating to cooling last week when the outside temperature started soaring, but they have not yet completed this work. We will see if they can move Thode up higher on the list to get switched over. Good luck on your exams. (Apr 17/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Thode  |  Permalink

(Apr 6/17) Please turn down the temperature in Innis, particularly in the quiet section. It is almost always boiling hot and very uncomfortable in Innis. I complained to the front desk and they said they have had many complaints but are unable to fix it for some reason. Please fix this as Innis is one of my favorite libraries and I really like the hours to 2:45 am.

Library response: Thanks for sending your comment in.  This area can be a problem since it has it's own perimeter heating, but this is controlled by the outside temperature, which was quite cool last night. It is going to get warmer this weekend, so the temperature should be more acceptable after today. We are going to move a couple of floor fans into the room to see if moving the air around helps at all. Hope this helps. Good luck with the studying! (Apr 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Innis  |  Permalink

(Mar 20/17) Having Group study rooms in the basement of thode effectively defeats the entire purpose of the basement environment, which is supposed to be a quiet study area with no talking. When multiple groups get together in the rooms and talk/laugh very loudly it is disruptive to the outside environment, even though they may not realize it. Unfortunately, the only solutions I can think of that involves keeping these rooms as group study rooms is to properly and professionally sound proof the rooms to allow minimal sound to escape. Or, staff can conduct patrols to keep the noise down, however, this solution would waste staff time and resources. Quiet study is the main reason I come to thode instead of other libraries, but its becoming difficult with the level of noise in the basement. Any assistance in this matter would be greatly appreciated. Thank you for your time.

Library response: Thanks for sending your comments in. You are correct, it is not ideal to have Group Study Rooms situated next to Silent Study. We did do some soundproofing in these rooms a couple of summers ago, which helped a bit, but given how the rooms were built we can't do anything more at this point. We have posted signs in these rooms reminding the students using these rooms that they need to keep the noise down. As you may have noticed, we are starting to do some renovations on the lower floor. When this work is completed there will be an enclosed large Silent Study room on the lower floor. The plan is to build many group study rooms on the 2nd floor. You might consider working in the area outside the Makerspace on the far side of the floor. It is quite quiet there. Please report any loud groups to quiet@mcmaster.ca - this email is read by the staff at the service desk on the 1st floor and they will come speak to any groups who are making noise.  Our apologies that there is nothing more immediate we can do at this time, but this is a problem we are very much aware of and are working towards resolving as we move forward. (Mar 21/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Thode  |  Permalink

(Feb 28/17) Can you please improve the air circulation in Innis library? I often find it hot here and some disgusting smell.

Library response: Thank you for your comments about the air circulation and odour.  We apologize for the uncomfortable conditions in Innis Library.  The unusually warm temperatures has lead to the fluctuation of temperatures in our Library.  If you could provide us with more information such as the area you were in we can let McMaster Facilities know.  If this happens again please let the staff at the Services desk know as soon as possible and they can investigate the area and especially the smell.  We can place a service call in to McMaster Facilities.  I've walked around the Innis this morning and the air flow seems to have improved.  We'll monitor the conditions today and keep Facilities updated on any changes.  Thank you again for your comments. (Mar 1/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Temperature, Innis  |  Permalink

(Feb 13/17) The microfilm/microfiche stations are extremely dusty, which makes it really difficult to capture a clean image on the readers. Would it be possible to have the stations dusted more frequently? Also, the plates on the digital readers could use a good cleaning too.

Library response: Thank you very much for your feedback. We will attend to this promptly. (Feb 13/17)
Answered by: mcallic

(Feb 2/17) The Wi-Fi connection is terrible. Getting work done is impossible.

Library response: Hello! Thank you for your feedback. We are nearing completion of our wireless upgrade to Thode Library: enhancing overall density and throughput. We're actively seeing you feedback and information as we go through this process, but will require more information. Please fill out this form so we can properly investigate: https://docs.google.com/forms/d/e/1FAIpQLSekO_CYAIRlv6OgQQPrTJlMx-uKG00HqMaH0m0msZp6npM17A/viewform And thank you for taking the time to let us know things weren't running the way you needed them to - we'll work on it. (Feb 3/17)
Answered by: mcallic

(Dec 12/16) fire alarm: today at 1:09 - 31 rings, then a screech, 6 rings, 4 more screeches, 11 rings no message (and it is now 1:19) This is a hospital. Are there no audiologists on staff? Is there no concern about damage to hearing from high decibels? from prolonged and repeated noise? Why 31 rings? Why do 10 not suffice? Why the screeches? And - how about a location ???

Library response: Thank you for sharing your concern. We are not sure why today's fire alarm do not follow proper protocol (including the regular announcement about location). I have sent a note to hospital security to obtain more information.  (Dec 12/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Dec 8/16) can we please get standing desks installed somewhere as it improves health and studying

Library response: Thanks for your suggestion. We will make sure to include some standing tables/desks as we continue to renovate and change up our spaces, but in the meantime you can borrow a laptop stand from the service desk in any of the libraries which will permit you to stand while using your laptop.  Good luck on your exams! (Dec 9/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Dec 8/16) up the temperature, PLEASE. how long does it take until seasonal changes come into effect ? perhaps in March?

Library response: We have contacted building maintenance and they are working on a solution. We expect to see a difference in the library temperature very soon. It would be helpful if you contacted me directly so that I can learn more about where in the library you are working so that we can concentrate our efforts on that particular area. Thank your for sharing your concerns.  (Dec 8/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Dec 2/16) re. the womens washroom, upper level at the entrance to the library: why is there no hot (or at least, warm) water in the taps? Last week: same problem.

Library response: Thank you for bringing this to our attention. I have forwarded your concerns to facilities management. When I receive a response I will update this post.  (Dec 2/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Nov 28/16) Could the heating be turned on (up??) in the library please? Its unreasonable to expect one to wear coats and hats! The Media room is comfortable - the other areas arent. thanks.

Library response: Thank you for taking the time to raise your concern.  Regulating the temperature in the library is always a challenge during seasonal changes.  The temperature is controlled centrally and can vary between areas in the library, times of day, and day of the week.  We have contacted Engineering Services to follow-up.    (Nov 28/16)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

(Nov 17/16) Can students please be reminded that the library is for studying and that talk should be kept to a minimum !! There are certain groups of students who are under the impression that the library is a meeting / social space and do everything but study there. These students are distracting to all of those around them and make it very hard for serious students to actually study. If students are participating in group projects study rooms are available, if HSL is busy other libraries also have these study rooms :)

Library response: Thank you for bringing this to our attention. As you have pointed out, there are spaces in the library that are designated for group study (like the study rooms) and other areas that are designated for quiet and silent study. The following webpage provides an overview of these areas: http://hsl.mcmaster.ca/services/study/index.html. I will remind library staff to monitor the silent study areas, but if we miss something, please feel free to approach someone at the main desk and ask for assistance. There are however, spaces on the upper level, in the History of Medicine Room and in the Reserve Reading Room, where in conversation is permitted. If you would like more information about our silent, quiet, and group study zones, please contact me directly.  (Nov 18/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Oct 5/16) I find it hot in the silent study room at Thode (B115) and I am not sure if the fan control switch is working properly.

Library response: Thanks for your message. We have reported this problem to campus facilities since it is very hot in all areas of Thode. (Oct 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Thode  |  Permalink

(Oct 3/16) 6th floor Mills is boiling right now. Its really hard to focus when I feel like Im melting. Please turn on a/c!

Library response: Thanks for your message. We have reported this problem to campus facilities services. It is very warm in many areas of Mills. We appreciate your patience while we get this worked out. (Oct 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Sep 30/16) Keep Thode open 24/7 all the time please.

Library response: Thanks for your suggestion.  Unfortunately we don't have the budget nor the staff to keep any of our libraries open 24/7. You can use the Mills Learning Commons 24/5 after the Fall Recess period. At the same time Innis Library will start remaining open Monday through Thursday until 3am for Silent Late Night Studying. The week before exams the Mills Learning Commons and Thode Library move to a 24/7 schedule. More information about Library Hours, including those at the Health Sciences Library, can be found at http://library.mcmaster.ca/hours-info/day   (Sep 30/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Hours, Thode  |  Permalink

(May 20/16) The grad study room is unreasonably cold. I spent 8 hours in there yesterday and went home with an actual chill - it took me hours to feel warm again. Today, my smartphone read the room at 15°. Please please PLEASE turn up the temperature in that room!

Library response: Thanks for your message. This is a problem created by moving to air conditioning while the outside temperatures are still quite cool. Unfortunatley we cannot turn the heat back on. We will try to make some adjustments to call for less chilled air. (May 20/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Apr 18/16) Please turn the A/C on in Mills! 6th floor is a sauna!

Library response: I am sorry, we cannot turn the heat down since it does not officially switch to a/c until early May. We will see if we can get some more fresh air flowing into this area. We will do our best to improve the situation! (Apr 18/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Apr 5/16) Would it be possible for the study cubicles on the lower level to be wiped down at some point during the day as they do at the Innis library? For example in the early morning, or right before closing the night before. Too many people keep eating and leaving residues of their food on the study surfaces. Thank You

Library response: Thank you for taking the time to share your concerns. I have forwarded your concerns directly to the managers responsible for addressing housekeeping in the Faculty of Health Sciences. We are currently working very hard to ensure the Library is a welcoming and clean space for our students.  Please feel free to contact me if you have any additional questions or comments. (Apr 5/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Mar 31/16) I am consistently surprised by how dirty HSL is, regardless of the time of day. I find garbage on the floor, hair in the cubicles, spilt drinks, used toilet paper on the bathroom floor. Its just disgusting. Students are of course part of the problem. Maybe posters in the cubicles reminding people to pick up after themselves would be helpful. But I am very doubtful that HSL is being cleaned regularly, especially the cubicles and washrooms.

Library response: Thank you for taking the time to share your concerns. The Library has been working closely with housekeeping and facilities management in an attempt to address these issues. Last Thursday (March 31st) all of the public washrooms were steam cleaned. We are now reviewing housekeeping’s cleaning schedule to see if they can prioritize other areas of concern (i.e. garbage removal & wiping down the study carrels and tables). The Health Sciences Library has over 50,000 visitors each month, making us one of the busiest spaces on campus. Keeping up with cleaning demands has been challenging, but we are committed to addressing the issue.  Please feel free to contact me if you have any additional questions or comments. (Apr 5/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Mar 30/16) Connecting to WiFi in the library can be extremely difficult, especially on the higher floors. Specifically the back row of desks on 5th floor Wifi just doesnt work. Is it possible to improve WiFi in Mills? Perhaps adding more routers higher up in the library or stronger ones wherever they currently are could help?

Library response: Thank you for your note! We appreciate the feedback. Tracking down the variables that make wireless access slow can be difficult. That's why this summer we'll be running some tests and determining if we need to approach campus IT about deploying additional wireless hardware. Thank you for your message. (Apr 4/16)
Answered by: mcallic

(Mar 23/16) While there are printers located outside of the library, can you place one in a space that is open 24 hrs for students, like the University Centre?

Library response: Thanks for your message. You will find a Sharp device available 24/7 in the lobby of the Mary Keyes residence or on the 1st floor of the Commons building.   The Mills Learning Commons is also open 24 hours per day, Sunday to Thursday, and there are three (3) of these devices there. More locations can be found at http://printsmart.mcmaster.ca/students/locations (Mar 23/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)

(Mar 21/16) Spaces that are labelled silent study such as the sixth floor are not being used by students in this way. There should be a better way to monitor this such as putting cameras or something to ensure that students are using this space appropriately.

Library response: Thanks for your email. We agree, it would be great if everyone would use designated spaces as they are intended. Unfortunately there aren't enough staff on duty at any one time to patrol all of our spaces, or to monitor cameras. We have provided an email address which can be used to report problems in Mills, Innis or Thode libraries. This email address is monitored at all times and a staff member will be dispatched to address the problem. We have posted this email address on posters in both the Quiet and Silent areas of the libraries. Next time, feel free to tell us about the problem when it is happening - drop us a note at quiet@mcmaster.ca Good luck on your exams! (Mar 22/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Mar 16/16) I love the new arrangement of bookshelves in the Reserve Room (2nd floor behind main desk)! I think moving some of the couches/armchairs from the Reading Pav to the new space, or some desks/tables would be an excellent use of the space. Thanks!

Library response: Thank you for the positive feedback and the great idea. We have ordered new furniture for the empty space and it should arrive tomorrow (March 22nd). We have ordered tables and chairs for individual study. Once everything is set up we will see how much room is left for armchairs. If we can add more seating we will. We are always looking for ways to add more places to sit in the library so any suggestions you have are appreciated. (Mar 21/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Mar 2/16) The second floor on thode gets really loud, especially during exam time. I understand its a busy time of year, but sometimes there are people that crowd in big groups and talk really loud right beside people that are clearly trying to study. It makes it really hard to concentrate, even while wearing ear plugs

Library response: Thanks for your email. We do realize this floor can get quite noisy, especially given the number of study seats on this floor. Much of this noise is rising up from the 1st floor in the open area beyond the ends of the 2nd floor balcony. We will be adding acoustic panels on the round brick wall and hanging acoustic clouds from the 3rd floor ceiling to help address this issue, but we won't be able to start this work until the end of this term. We expect this to make a great difference in terms of noise levels on the 2nd floor. If the noise is being generated by people near you on the 2nd floor, please first ask them to tone it down, but if that doesn't help feel free to send an email to quiet@mcmaster.ca. This email is monitored by staff in Mills, Innis and Thode libraries. A staff member will be dispatched to speak to anyone making too much noise, especially as we approach exams. Please make sure to give us enough details to help us identify those making the noise. Good luck on your exams! (Mar 22/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Thode  |  Permalink

(Feb 24/16) I really love the new online room booking and was wondering if it will be permanent? It makes room booking and staying organized so much easier. Please keep it!

Library response:   Thank you for your positive comments about the new online room booking system. We have every intention of making this service permanent. We’ve launched the service as a pilot to give us flexibility to make changes as we work out the bugs. From time to time we may need to take the system down while we tweak the software. Please share this message with your classmates and encourage them to contact us if they encounter any problems. The more feedback we get from students the faster we can move through our testing phase and arrive at a permanent system.       (Feb 25/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Feb 13/16) I would like to thank the maintenance staff, administration and contractors responsible for getting the water pressure for the bottle refill station on the lower floor study area back up to normal. This is tremendously convenient and deeply appreciated.

Library response: Thank you for taking the time to write us. I will pass your comments on the relevant parties (HHS Engineering and FHS Facilities) to let them know you appreciate their work. (Feb 16/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Feb 4/16) I have been really surprised at how all the McMaster libraries close at the same time during the school year at 10:45pm. At my undergraduate university, which had only about 7000 students, the main library was open until 2am every day. The situation at McMaster really makes it difficult to find study space at night when I personally am very productive. I have actually found that there are usually a good number of people forced to leave at the end of every night especially during midterms. In addition, there are likely many students who do not come to the library because of their early closing time. I understand that running all libraries past a specific time is expensive. The Learning Commons are traditionally open much later, however they can be very noisy. I suggest that one of the major libraries like Mills, Thode or Health Sciences be open until 2am during the school year. This will allow students who get more work done late at night to study without distractions. Many of us including myself find it difficult to concentrate at home so study in the library.

Library response: Thanks for submitting your comments. Each term we roll out extended hours as demand and use dictates im Mills, Innis and Thode libraries. The Health Sciences library determines its own hours. For the first couple of weeks of each term we provide standard hours since late night studying is not something students want or require. Once we get past the 1st month or so, we start providing late night hours, Sunday to Thursday until 2am and Friday and Saturday until 10pm, in the Mills Learning Commons. The next milestone is reading week each term - the Learning Commons goes 24/5 at this point, Sundays to Thursdays. Last term we introduced Quiet Late Night Studying in the Innis Library (KTH-108) Mondays to Thursdays, staying open until 3am. We will be doing this again starting the Monday after the spring Reading Week. Finally, as we approach exams, we move into 24/7 in the Mills Learning Commons and Thode Library, and the main part of Mills Library and Innis Library go into extended hours, 8am to 11pm, 7 days per week. We will continue the Quiet Studying at Innis until 3am, Mondays to Thursdays. We re-evaluate our hours, based on statistics from previous semesters, and make changes as required. Complete details about Library Hours can be found on the library website.  (Feb 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Hours  |  Permalink

(Feb 1/16) Hello, Several suggestions related to the basement of Thode: There are many broken lights in the basement of Thode, especially in the study rooms. Would it be possible to repair these? The furniture (especially tables) in many of the Thode study rooms is decrepit and not terribly useful/flexible. Would it be possible to either find new tables or redistribute the existing furniture in a better way? The capacities of the Thode study rooms listed on the booking website are incorrect. For example, B106 is listed as 8 but comfortably seats 12. Would it be possible to update these? The appearance of the entire basement of Thode is rather depressing and looks terrible. Really, its the ceiling tiles that are the biggest eyesore.There are currently at least 7 missing and 10 with the skin removed that I can see from where I am sitting. Would it be possible to just remove them wholesale, as was done on the first floor? Instead of throwing good money after bad? I realize that this would be a significant investment, as the walls of the study rooms would have to be extended to the concrete ceiling, and the whole basement would likely have to be painted, but this seems to be the best long-term solution and it would give the library a more modern look (instead of the current 70s throwback). Thank you for your consideration.

Library response: Thanks so much for submitting these comments. We agree with you that the overall atmosphere of the basement of Thode Library is basically just awful.  We have recently completed a Library Master Space Plan which will provide us with a roadmap to renovate the rest of Thode Library and much of Mills Library over the next 5-10 years. These plans include replacement of things like ceiling tiles, lights, carpeting, furniture, etc.  In fact, we hope to start with some minor renovations to the lower level of Thode this summer. So stay tuned - it will get better! Great suggestion about updating the capacity numbers for the group study rooms. We will take a look at these rooms and make these changes on the website. (Feb 2/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Thode  |  Permalink

(Jan 20/16) Blinds should be added to the windows on the second floor, particularly along the south side. During the day, practically from 11:00 until sundown, the sun shines directly through those windows and the glare makes the desks situated along that side virtually unusable.

Library response: Thanks for your email. As you will see there are some stationary blinds in this area. Given the size of the windows we can't install blinds which get drawn since these would require significant maintenance over time. We will take a look at whether it is possible to add film to some of these windows to block some of the glare, but still give us lots of light. (Jan 20/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Thode  |  Permalink

(Jan 12/16) Hello, I would like to suggest that the reference manager, Mendeley, be installed on the computers and/or laptops of the HSL library. The software is very useful as it allows for the addition of citations and references quickly to Word, as well as their storage online so that they can be retrieved from any computer with the software. Its a great alternative to RefWorks, which has now be phased out. Thank You!

Library response: Hello - thank you for submitting your request. At the moment, web access to Mendeley is supported, and recently they added the ability to add documents (2015-07) via their website interface: https://feedback.mendeley.com/forums/4941-general/suggestions/1022895-upload-pdfs-using-mendeley-website-interface (Jan 12/16)
Answered by:

(Sep 11/15) Please load Stata software on computers at Innis library

Library response: Hello, Thank you for the suggestion - have you tried SPSS for Windows on the systems in Innis? Is there something specific you need to do that SPSS does not support?
Further: Ines Perkovic from Innis Library says: It looks as though Stata IS available in all the UTS student labs. http://www.mcmaster.ca/uts/lab_facilities/labs/software_avail/index.html The closest student lab to the Innis Library is the KTH basement (KTH B121 and B123) - only a short walk away from us.  This may ultimately be the solution/answer to the suggestion below. (Sep 14/15)
Answered by: mcallic
Categories: Other, Innis  |  Permalink

(Apr 10/15) The 6th floor at mills has varying temperatures; It is getting unreasonably hot for some reason. I asked around, and people feel the same. Its been like this for the past couple of days that Ive come here. If something can be done to maintain a normal room temperature, that would be nice. Thank you.

Library response: We apologize for the situation - campus facilities staff are trying to figure out what is going on so they can resolve it. We hope they will identify the problem shortly, with a solution to go with it. There is nothing else we can do but keeping reporting it and asking for updates. Sorry - we know this is a very difficult environment to study effectively in. (Apr 14/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Mar 30/15) More computers with SPSS would be fantastic. Kinda difficult when only 4 of them have SPSS on them. My stats class has 300 students so. And the labs are always in use for classes.

Library response: Fortunately, there are a few options to help alleviate your frustration.  UTS provides a link to their student labs calendar which can help identify the labs that are not booked for classes during the day.  Alternatively, Thode and Mills Libraries offer SPSS on their “research computers”.   Click here for their equipment locations and available software.  Software costs prevent us from increasing our SPSS access at this time. (Mar 31/15)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink

(Mar 17/15) Most of the couches on the upper floors of Mills are worn through - the leather is cracked and/or broken completely and the filling is often showing. This is unpleasant to look at but also uncomfortable to sit on. Please do something!

Library response: Were are you sitting? We have removed most of these couches, just recently. (Mar 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Mills  |  Permalink

(Mar 17/15) I was sitting at the second floor computers yesterday and was heavily disappointed by the state of the computers. Not only are they running outdated operating systems, the scroll wheel on the mouse wasnt working and the keyboard was sticky and looked like it hadnt been cleaned in years - there was brown-ish dust and gunk all over it.

Library response: Thank you for sharing the feedback on the computers. We are actively investigating where we have public computers and refreshing them around a strategy of making computing a bit more invisible. When things get older (and filthier) they are the opposite of being invisible. We'd like to fix this. Are you referring to the computers in the Learning Commons - or near the bookstacks? (Mar 18/15)
Answered by: pottier,mcallic

(Feb 15/15) Hello, Would it be possible to change to Thode retrieve from storage functionality to work like the one for Mills/Offsite? For Mills/Offsite its one-click, so long as you are logged in, but with Thode you have to copy-paste and enter data that is already in the system elsewhere. The functionality has already been developped and implemented (and is already used at Thode for Recall requests), so why not tweak the few lines of code it would take to implement one- click storage retrieval for Thode?

Library response: Thanks for the suggestion. We will check into this to see what we can do to provide similar functionality. As you say, we have done it once so we should be able to do it again. (Feb 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Customer Service, Thode  |  Permalink

(Jan 21/15) This is mainly an aesthetics problem but Ive noticed the majority of ceiling wallpaper have fell or are in the process of crumbling - thus exposing the ugly ceiling structure giving Thode a ghetto dilapidated look. Its prominent on all floors as well, and eventually, all ceiling wallpaper will rot, crumble, and fall down. I was wondering when this will be fixed - Thode could look better than it does right now!

Library response: Yes, we agree, this looks terrible. This has been an ongoing problem at Thode for years. We are in discussions with a company to see if the ceiling tiles can be replaced. We are always re-attaching the skins with spray adhesive, but given the age of these tiles the skin keeps coming off. We are working on this problem actively and hope to be able to find a solution soon. Thanks for taking the time to submit this suggestion. (Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Thode  |  Permalink

(Jan 14/15) 6th floor mills is freezing again. It was warm yesterday but right now it is very cold. Please turn up the heat.

Library response: We agree, this seems to be an on again, off again problem. We report these problems to campus facilities services daily. They are trying to figure out what happens to make these changes. Thanks for your patience while they figure it out. (Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Jan 8/15) Its freezing on 6th Floor Mills would it be possible to turn the heat on because I can feel a vent with cold air coming out of it and I cant work when my hands are literally frozen!

Library response: We are on our way up to the 6th floor to take some temperature readings, then will place a service call again. Thanks for letting us know, and for your ongoing patience. (Jan 8/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Dec 18/14) Love the Basement study space however can you add some comfy chairs like the ones in Mills to the study space, cause sometimes it is nice to get comfy when studying.

Library response: Thanks for sending your suggestion in. We do intend on adding some comfy seating to both the lower level and 2nd floor at Thode Library. The problem is that we need to keep the area Quiet, which is why there are so many carrels in this area. Keep sending your suggestions in - we are happy to look at them and will do our best to act on them! (Dec 22/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Thode  |  Permalink

(Dec 3/14) Ive noticed recently that there are not enough chairs on the second floor of Thode library. I was looking for a place to study, and, while there were perhaps a couple dozen empty desks, there was not a single unoccupied chair in the room. I know people tend to move chairs around without returning them, but it definitely seemed like there were not enough chairs to cover all the work areas.

Library response: Thanks for letting us know about this. We did purchase enough chairs for each of the study sections when this area was renovated a couple of years ago, but students do move chairs around. We will walk through and try to put things back at the tables. Good luck with your exams! (Dec 4/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Thode  |  Permalink

(Nov 24/14) The elevator doors open and close repeatedly when the elevator remains stationary on the 6th floor of Mills. This is a nuisance on the silent study floor. Please fix this asap.

Library response: This problem has been resolved. Thanks for reporting it. (Nov 24/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Mills  |  Permalink

(Nov 18/14) It is unfortunate how many students are disrespectful of the 6th floor silent zone. Every time I use this space I have to tell students to stop talking, which is frustrating because this shouldnt be happening. I have used the quiet@mcmaster email before, however, I wonder if a more effective approach would be to have someone patrol the floor every hour as my email isnt always responded to immediately. Its frustrating to have to ask this. I am baffled by how many students do not respect the quiet zone. I was going to also suggest more posters about how it is the quiet zone, but Im not sure how helpful that would be considering that I have often asked students sitting next to the giant SILENT ZONE letters to stop talking. Any help with this matter would be greatly appreciated!

Library response: Thanks for your suggestion. We will try to patrol this area more regularly, but in reality people quiet down when they see a staff person then the noise goes up as soon as we leave. We do try to make our presence felt more regularly during the time leading up to exams, and we will continue to do this. We appreciate your efforts to resolve the problem yourself, and would encourage you to keep doing this by speaking directly to anyone making noise, reminding them that people are choosing to be there because it is a designated Silent Study space. And please continue to send emails to quiet@mcmaster. ca.  We do try to respond to these emails as quickly as possible.  Thanks for your patience - if we all work on this issue we might make an impact!   (Nov 19/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Nov 17/14) 6th floor is very cold. Is there any way at all to turn up the heat??

Library response: There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved. (Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Nov 12/14) 6th floor mills is absolutely frigid. Is there any way at all to turn down the cooling system? Not only is it very cold, which shouldnt be the case at this time of the year, the system is also very loud as it blows frigid air.

Library response: There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved. (Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Nov 7/14) Hello, There is no heat coming into the graduate student room on the 4th floor of Mills. I am growing concerned as we are already in the winter season and its only going to get colder. Can we please get this fixed as soon as possible? Thanks.

Library response: Thanks for letting us know. Most of the heat has been turned on in the building, but we suspect they forgot about the perimeter heating in this room. A service call has been placed. Not sure it will improve today, but next week for sure. Thanks for your patience (Nov 7/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Oct 24/14) It would be amazing if there was disinfectant/cleaning wipes available to wipe off a desk before sitting down to study (or even to clean up before you leave for the next person).

Library response: This is an interesting idea. We will see what might be possible. Thanks for the suggestion! (Oct 27/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Thode  |  Permalink

(Oct 22/14) No one at the desk.

Library response: This comment was submitted through our Suggestion Box at the Innis Library Services desk.
Thank you for your comments and we apologize that someone was not available at the desk at the time you were in need of assistance.  Our staff member may have been away from the desk assisting another patron and it was taking longer than they had first anticipated.  If we are able to we always try to keep an eye on the desk whenever we need to step away from it.  We also have a bell at the desk closest to the entrance/exit gates you can ring to alert our staff member.  If you could please provide us with the day and time that it happened that will help us reevaluate our high demand times. (Oct 22/14)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Customer Service, Innis  |  Permalink

(Oct 21/14) Mac computer number 11041 has a clock that is 6 minutes fast. Please correct it.

Library response: I'll pass this on to our desktop support staff. (Oct 22/14)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

(Oct 9/14) Hello, I am curious if anybody has noticed a subtle vibration running through the lower floor of Health Sciences Library. I am trying to determine if there is actually a vibration or if I am suffering from a kinaesthetic hallucination possibly brought on by some kind of environmental factor. Its not quite people in the air conditioning, but neither is it particularly conducive to my studies. Thank you for your assistance.

Library response: I have investigated with the staff working that day and they did not receive any complaints about floor vibrations.  In order to do a thorough investigation, I will require additional information.  Please contact me directly to facilitate this.  If you experience the vibrations again, please inform the staff at the Circulation Desk.  This will help us isolate the date and time the incident occurred. (Oct 14/14)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

(Oct 2/14) Id like to thank the McMaster employees or subcontractors responsible for communicating the importance of noise reduction to events in the Mills-MUSC square. This is certainly an improvement! Thanks again.

Library response: Glad we could help. We do try to report this when the noise gets out of control (Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Other, Mills  |  Permalink

(Sep 27/14) When are the libraries going to become 24/7? Mid-terms are coming up and i am looking for a quiet space to study at night.

Library response: The Learning Commons on the 2nd floor of Mills will be moving to 24/5 hours (Sunday through Thursday) as of Tuesday October 14th. The Mills Learning Commons and all of Thode Library will be open 24/7 several days before and throughout the exam period. For more information about library hours check out our new hours site @ http://library.mcmaster.ca/hours-info/day (Sep 30/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Hours  |  Permalink

(Sep 23/14) Noise restrictions are not respected in this library too often by a minority of students. However, this minority is enough to spoil the quiet. It is a huge pain to set up computer/book/paper/etc in a good spot, only to have someone else come into the proximity 10 minutes later when they clearly should have stayed downstairs. Too often do people come up with food/chums and begin with raucous laughter... even if they chose to whisper things would be much better. I know levels of respect seem to have declined over the years (I remember Thode having dead silence before in areas), but the noise restrictions must be made more apparent AND enforced somehow. With a new batch every year, they are either ignorant to the rules (unlikely due to the many signs posted) or just flat out selfish. I know its not fun for a librarian to play bad cop, but the message is not received by some who feel it is their right to act however they wish. The idea of a group study space/lounge/cafe on the first floor is great, and these people should be redirected there -- by official staff. I dont see what would be wrong with someone on duty to take a walk around every so often and remind people of the expectations. People would get the message after a while and the problem would improve significantly over time. Thode librarys 2nd floor in particular is a wonderful space: - open space - natural light - an interesting floor layout where you have enough privacy and still feel the energy of fellows around you doing work - comfortable seating/temperature/desk space - good coffee just downstairs Thank you for taking the time to read my comment.

Library response: Thanks for sending us your comments. We do appreciate you taking the time to do this. We agree that there can be problems with small groups of people who don't feel they have to abide by the rules and regs as they are laid out. Thankfully there are only a few groups like this, but they can be quite disrupting to those around them. We have tried walking through spaces and asking those who are clearly making too much noise to keep it down, or better yet, relocate to someplace more appropriate for their activity level, but unfortunately we would have to be doing this all the time. I am sure you have seen things quiet down when a staff member walks by then the noise picks up as soon as they have left the area. We have tried to zone our spaces so that there is a variety of normal/noisy, quiet and silent study space in all three libraries. We do encourage our users to choose the space which best fits their study needs, but this is not always possible. More information on the different kinds of available study space can be found at http://library.mcmaster.ca/study-space. One thing we are trying is to have users send an email to quiet@mcmaster.ca to report particularly loud individuals or groups of people. This email is read by the staff on each of the service desks and once received a staff member is dispatched to attend to the problem. We are looking for different ways to deal with the problem of noise, and are always happy to receive suggestions.  We will monitor the areas as much as possible, but we can't promise a regular patrol. Glad you like the 2nd floor of Thode! We hope to be able to renovate the lower level at some point to make it a little more comfortable and appealing as well. (Sep 23/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Thode  |  Permalink

(Sep 18/14) I find that the staff in Innis do an excellent job. The Librarians take the time to listen to you & process your needs quickly and efficiently.

Library response: (This comment was submitted in the Suggestion Box at the Innis Library Services desk)
Thank you for your comments.  We're happy to hear about your positive experience at our Library Services desk.  I will pass along your comments to the Innis staff.  (Sep 18/14)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
Categories: Customer Service, Innis  |  Permalink

(Sep 14/14) The vending machine downstairs does not work and when Williams is closed there is no way to get any water. Even if you walk to MDCL there are no machines that vend water (that I have seen). It would be nice to grab a bottle of water sometimes if possible. Thank you.

Library response: Thank you for letting us know abuot the vending machines. I will forward your concern to the correct person.
I share your frustration about the access to drinking water near the Health Sciences Library. There is an issue with the library water fountain and the water is unsafe for drinking.
The water in the library washrooms is safe for drinking. The accessible washrooms on both the upper and lower levels have faucets that can accommodate large water bottles. There are also drinking water taps available in the hospital cafeteria and beside the Tim Hortons on the 1st floor of MDCL.
  Thank you for taking time to express your concern and feel free to contact me directly if you have any other questions. Thank you. (Sep 15/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

(Jul 15/14) Hi, may I recommend that the library purchase a copy of McMaster alumnus Max Haivens important new book: Cultures of Financialization (Palgrave Macmillian 2014). His recent Crises of Imagination, Crises of Power (Zed Books, 2014) is also worth acquiring. http://www.palgrave.com/page/detail/cultures-of-financialization-max-haiven/?k=9781137355966 Thanks! Simon Orpana

Library response: Thanks for alerting us to these publications..  The library has purchased "Crises of Imagination' as an e-book, and will buy "Cultures of Financialization: Fictitious Capital..." when Palgrave releases it later in August.  Looks interesting!       (Aug 14/14)
Answered by: Janice Adlington (Head, Collections & Content Strategy)

(Jun 10/14) Why on earth would McMaster build QUIET STUDY ROOMS beside offices? Students, faculty members and staff cant study quietly in these spaces which are signed out when they are built within the zones of offices where people talk loudly! (eg. Study room in MILLS 310/B and C

Library response: Thanks for your message. The study rooms on the 3rd floor are Group Study Rooms, not Quiet Study Rooms. The entire west wing of the 4th floor is designated as QUIET, while the entire 6th floor is designated as SILENT. I am sure you will be able to find an appropriate quiet place to work in one of these areas. More information on designated study spaces can be found at http://library.mcmaster.ca/study-space (Jun 10/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space  |  Permalink

(May 24/14) Its become a joke how disruptive the environment has become in certain parts of Mills (the second floor is referred to as Club Mills). This seems to be a growing trend: noisy students being allowed to talk, eat, watch videos on computers that are meant to be used for education, and do anything but study in the libraries. Now Thode has a study space in place of its periodicals that will no doubt become a conversation floor in a similar way. This must stop. Something must be done. I am a graduate student and thankfully do not have to put up with this kind of thing, having a quiet study space with respectful student colleagues around me. But, I remember being in even less tense environments than are becoming more ubiquitous now, as an undergrad. Back then, it was a quiet study room with a couple of trouble- makers. Even though I couldnt focus due to the out-of-place noise, being young and timid (as other studious individuals may be) I didnt have the chutzpah to ask for respectful silence. It was awful, and a lot of time and concentration was lost due to this nonsense. And now, the situation is very clearly worse. Please, staff and management of the libraries: do something. Make it a campaign for study. Study should be encouraged and supported. Loud fun times should be looked down upon in the library; noise and disruption should be quelled or expelled. I who has been and those who now are fed up with being pushed out by disrespectful, entitled individuals eagerly await a response, and more eagerly await swift action. Solving this wouldnt cost money, it would only take guts and resolve to preserve and indeed revive a positive, studious environment that those who truly belong in a place of learning deserve and should expect. Kindest regards, especially to those who serve within the libraries and may also be frustrated with this not so recent trend.

Library response: Thanks for your message. We do understand that many students are looking for quiet study space, but just as many are looking for places to work together as a group, or are working on many things at once. The Library has designated both QUIET and SILENT study spaces in all libraries so students can choose to study in spaces which best meet their needs. As you probably know we have also just introduced a Graduate Study Room to provide a space conducive to the research and study needs of our graduate student population. We do our best to enforce the rules in these areas, although we do also encourage students to self-police these areas by talking with offenders themselves. We have a notification system in place whereby users can email quiet@mcmaster.ca if they feel a designated area is too noisy and we will send a staff member to speak to the offending individual(s). More information on these study areas can be found at http://library.mcmaster.ca/study-space We do monitor the use of our spaces throughout the term and make adjustments as necessary. Hope this helps provide a better picture about where the Library is coming from on this topic. Anne Pottier, Associate University Librarian Updated response: We did launch a RESPECT Campaign last fall to address many of these issues. More information on this campaign can be found at http://library.mcmaster.ca/respect. There are plans to expand this campaign in the next academic year. (Jun 5/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)

Follow-up Comments:

Thank you for the information, it is helpful. After some thought and more investigation, it seems that the issue may not be only about availability or designation of study space. Rather, its how the space is being used. The study spaces are being used as social spaces, not for collaborative work. In fact, the socialization that is happening is damaging to collaborative work, which is the intended benefactor of the space in the first place. The establishment of the quiet@mcmaster.ca email address was an excellent idea. Perhaps in addition, more postings could be made around quiet areas to encourage the self-policing and use of the email address. Would it be possible to look at ways of creating a culture in the libraries to encourage students to be vocal and active (in a respectful, co-operative way of course) about keeping things quiet around them? Going along with the above, there may be a need for heightened awareness of social space locations, as well. Perhaps this could be part of what is done to preserve the right environment of study spaces. Do students know where to go to hang out? Are there enough spaces for this, and are they accessible enough? Of course these latter two issues (availability and accessibility of social space) are outside the scope of the libraries responsibilities, but the first issue (awareness of social spaces and their locations) is something that could be a part of a quiet study space campaign. Thank you again for the information, and for posting my original comment and the response to it! (2014-06-12)

Categories: Study Space  |  Permalink

(May 20/14) I waited 10 minutes at the farther end of the circulation desk (the end which is near the reserve room) before the staff who was at the desk noticed I was waiting. Is there a way we can get around this issue? Thanks!

Library response: I'm sorry that you had to wait for service at the desk.  Unfortunately, the setup of the desk doesn't allow staff to easily see when someone is waiting at the reserve station.  Installing a mirror is not feasible as it would still require staff to continually check it.  The best bet is for our library patrons to make their presence known to staff.  Our staff do appreciate it when they are made aware that someone is waiting and are not offended when someone asks for help by saying "excuse me" or "hello" etc.  Please feel free to let staff know you are there.  You shouldn't have to wait for them to notice you.  I will also remind our staff and student assistants to stay mindful and check the reserve station regularly to see if anyone is waiting. (May 20/14)
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)

(May 20/14) Can there be more printsmart paystations please!

Library response: PrintSmart is a campus-wide networked printing/copying system and is not a library service.  As such, those overseeing PrintSmart have changed the method of payment to add value to your account.  In May, they went to an online only payment system (http://printsmart.mcmaster.ca/). The advantage is you can now pay at any computer with Internet access rather than having to come into the campus libraries.  If you have any questions or concerns about the service, I recommend contacting PrintSmart directly printsmart@mcmaster.ca (Jun 2/14)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

(Apr 17/14) Can we get more plugs for cubicles in Mills (especially 4th and 6th floor)? Sometimes its really difficult trying to find a seat with a plug nearby and we are forced to find somewhere else to study

Library response: Plans are underway to do this work over the summer months. (Jun 5/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Study Space, Mills  |  Permalink

(Apr 15/14) Hello, the 6th floor today is really cold, please is there a way it can be adjusted? I wearing my coat to study right now

Library response: Hello - we did open the dampers yesterday to get some more air circulating when it was so warm. These have been shut but it might take a while to get the temperature back to where it should be. Unfortunately it takes a while due to the age of the building and its mechanical systems. (Apr 15/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Categories: Temperature, Mills  |  Permalink

(Mar 31/14) If a fire is not an imminent danger, then why are we listening to shouted announcements about it? If a fire is an imminent danger, then why not word the announcement more clearly? Isnt there a bit of a logical discontinuity between cryptic and shouted?

Library response: Thank you for taking the time to express your concern. The Health Sciences Library is located inside the Hospital, which is administered by Hamilton Health Sciences. As a result, HHS fire safety regulations apply in our library space. The intercom system and the process for making announcements have been designed to ensure the safety of all building occupants including patients, staff and students.
Although the wording of the announcements may seem cryptic, the information does have meaning for library staff who are required to participate in regular fire safety training. In the event we had to evacuate the library, the messaging would be very clear and library staff would be available to help direct the evacuation process. I realize that the frequency and volume of the announcements are disruptive, however, there is no way they can be changed or be eliminated. Please feel free to contact me directly if you have additional questions.   (Mar 31/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Categories: Other, Health Sciences  |  Permalink