All Suggestions for all Libraries
(Mar 15/24) You should add the floor plan of the Health Sciences Library back onto your website. It is only present in-person now. It was very helpful when booking study rooms.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Feb 27/24) Do not send emails to group email addresses we have been added to without consent, which we have no way of removing ourselves from. Your library survey email was a disaster and has led to probably 100s of people receiving endless spam to email inboxes. An apology is certainly necessary and a fix immediately applied.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Jan 27/24) The chairs/couches in Mills are absolutely filthy and smell. In one of the fourth floor chairs in Mills I found a used tampon wedged between the cushions. There are empty drink bottles, take out containers, used tissues, and chip bags littered in the book stacks that have been there for months. It looks like they are never vacuumed or cleaned in any way. Im concerned about bringing home bedbugs because of the lack of concern for cleanliness demonstrated at McMaster.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Jan 24/24) It would be good if they put notices in libraries so that people do not put their shoes on the sofas, chairs and tables. Well, many young people put their dirty shoes on the chairs especially and not only do they dirty the furniture but also damage it.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Dec 7/23) The 2nd floor commons and 3rd floor study rooms are always freezing. Especially 2nd floor commons, even with so many people around. I need my fingers to be able to type without getting frost bite, please consider increasing the temperature for winter!
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Nov 30/23) The Thode meditation room should be soundproof. It only slightly masks sound which is disappointing since its name implies that it would be silent. It’s not much different than just being in the first floor of Thode.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Oct 15/23) How are there no libraries open during normal hours on weekends? Where are students supposed to study for a quiet space?
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Sep 26/23) The chairs on the second floor are very squeaky and make so much noise
Answered by: apearce,servisl
(Aug 14/23) 4th floor Mills - study space in the stacks near the window overlooking the centre plaza between MUSC and Mills - the outlets near the study desks are not working. Considering how limited study space is on campus, this becomes a problem for students who cannot reliably use these spaces to work when they need to charge their devices. Please address.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Apr 13/23) Thode is way too hot, and it is making me feel light headed.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Apr 13/23) The temperature in Thode is unbearable and makes it extremely difficult to concentrate. Would it please be possible to turn on the AC or implement fans on the second floor so there is some form of air flow.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Apr 2/23) There is a squeaking noise at the healthsci library and it is making it impossible to concentrate. Every few minutes there is a loud squeak. This happens occasionally when I come here but not always (which adds to the ambiguity of it all). Could this please be stopped? Or at the very least could someone explain what it is?
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Mar 6/23) I am frustrated with the noise level in the library, which has significantly increased over the past few weeks. Despite the librarys quiet policy, it has become difficult to concentrate due to noise from group discussions, loud phone calls, and eating. This is affecting my academic performance and that of other students who also require a quiet environment to study effectively. I suggest the library management implement stricter measures, such as designated areas for group discussions or noisy activities, or hiring more security personnel to enforce the rules. Please address this issue promptly to maintain a conducive environment for studying and research.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Feb 7/23) There should be an online-live chat or something where we can report if people in study areas are being inappropriate / loud. SO many times there are people who are extremely loud in the quiet areas which isnt fair for the many students who choose to sit in quiet areas to study.
Answered by: Lynne Serviss (Associate University Librarian, User Services and Community Engagement)
(Sep 12/22) Can we have a 24/7 place to study? right now anyone who wanna study at night have to place to go: class room(if lucky no one ask you to leave) and student centre(SC). But: Finding a suitable classroom was time-consuming; all the people were talking in the SC, making the place difficult to stay and study without headphones(and the light is broken, seat are limited). Also, most of the Universities have a 24/7 library/studyArea through the Fall/Winter term. So, could we have one at MacU?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 19/22) Heyo! Since theres a sewing machine in the Thode makerspace, I think it could be cool to also have an embroidery machine! :)
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 8/22) Itll be great if theres laptop charger service for an hour or 2, especially in mills, it helps a lot!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Feb 10/22) Hello, I wanted to know if there were any private 1-person conference rooms on campus (to hold meetings and such). When discussing sensitive research data, I want to ensure the privacy of participants in research studies but dont have a place to hold Zoom meetings with professors.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Dec 13/21) Hello, can we expand the online database t to include lexis nexis and/or westlaw? The reason being that most of the health law articles and journals are published in the LAW journals rather than HEALTH journals. However these are very relevant articles to healthcare. Seriously consider. Thanks.
Answered by: Janice Adlington (Head, Collections & Content Strategy)
(Oct 3/21) I have a daughter who likes studying in libraries because it helps her focus and maximize her every minute of the time. But all libraries are closed during weekends and during fall terms they are operating with reduced hours, especially health science library is only open 11 am to 4pm Monday to Friday due to COVID. But most of students and staff got vaccinated and most of our lives are back to normal with safety measures. Even though the university wants to avoid congregations of students inside buildings by reducing hours, in really students are gathering outside of school, eg) having homecoming parties, watching foot ball games held by McMaster. Keeping libraries closed would prevent COVID spread? I dont think so. Students need a space to study. Its very frustrating. Closing libraries during weekends and 4pm during weekdays... where do you think Students should go and study?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(May 4/19) I was very disappointed to see today that the Health Science Library will be closed every weekend (along with every other library on campus) over the summer. I find this to fall embarrassingly far below the standard of services expected at a world- leading medical school. It is well known that medical students and residents do not follow the traditional University calendar and often have many exams (ALL Royal College exams, MCCQE etc) taking place during the summer months. As such, the Health Science Libray plays a vital role to medical learners at McMaster, as residents and medical students continue to study, learn, teach, and work. I would also underscore this fact by highlighting that there are NO other dedicated study spaces at any of the other major teaching hospitals across the city. As such, the library has remained the only place for medical students and residents to study, collaborate, and advance their clinical knowledge. A quick online review demonstrates that this thrifty approach is unique to McMaster. In fact, there is no other medical school in CANADA that closes its health sciences library on weekends (this includes a review of all 14 English language medical schools health science libraries). This is for good reason - the medical community including medical students, residents, and faculty depend on the library as a space to work year round. In an era where our medical school has received some of the largest philanthropic donations in Canadian history, I find it puzzling that the very heart of any univerisy, its libraries, would be a place the University would try to pinch a few pennies. I wonder if the medical school/students, PARO resident representatives, or Post Graduate Medical Education, were consulted when this decision was made?
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Apr 22/19) This library has wonderful study space, but its absolutely disgusting. Ive arrived, first thing in the morning (8:00, when it opens) and I had to visit the ladies washroom in the lower level. I havent been here in two or three days, but the washroom looks exactly the same as it did when I was last here - disgusting. Theres toilet paper in only one stall, but its all over the floor in every other stall (covered in feces). There is absolutely no paper towel to be found and the tiniest amount of soap in only one dispenser. Theres also barely any light, and this feels like it might be to cover up how disgusting the facilities are. If I didnt have to go so badly, I would have trekked over to the IAHS building to use their washrooms. The cleanliness isnt only in the washrooms, but obviously this is the most concerning. In the silent study area, there is garbage and dirt all over the desks. I understand that its exam time and the library is used more often, but wouldnt that warrant more cleaning? As I said - its 8:00 am on a Monday, which means that nobody has been here to make the mess since Saturday.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Apr 15/19) Hi! The Grad study room in Mills has some great high desks at the windows, but not enough high chairs to fill them - might it be possible to get a couple more?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 6/19) It is quite inconvenient that the library closes at 5:45 on the weekend. Shall we just stop studying at 5:45? Considering how few decent places with natural light there are on campus, this is just one more disappointment at McMaster. I dont understand why the library study areas cant be open 24 hours, as they should be at a major research university with 30 thousand students.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Mar 24/19) This year I have noticed an increase in 2 issues that have made Thode more and more unfriendly to study in. Number 1 There has been a huge increase in the lack of respect for the quiet study areas and staff are less and less responsive to complaints. Number 2 There has been an explosion in the number of people vaping inside the library. It was bad enough when people were doing it outside despite McMasters status as a non-smoking campus but for it to now have spread to inside a university building makes it look like the new rule only made things worst
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 19/19) It would be helpful if the upcoming events were more visible on the library website.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 19/19) There is an awful buzzing noise in Mills Commons which makes it quite distracting/annoying when Im trying to get work done there. The buzzings been going on for a couple of weeks and gives me a headache Im there for long - could you kindly look into remedying the situation?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Feb 11/19) just posting this to recognize our awesome cleaners at Thode. First rate service.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Feb 4/19) Hi, I have noticed that multiple people continue to vape (smoke) in the middle of the library, especially all over second floor. It smells gross and I really would rather not breath that in. Please put signs or something saying no vaping or actually enforce the rules. thanks
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jan 29/19) Thode and HSL are probably the best two libraries on campus. Thode because it services science and engineering students, who make up the majority of the population, and HSL because of its natural light and great study atmosphere. However, to a lot of students (mostly those who live on the side of campus near the football field) these libraries are very inaccessible/ inconvenient. It can take almost half an hour to get to these locations from Les Prince Hall and even longer in the winter. In the cold weather, it is especially brutal. There and back, its almost an hour of walking! Has the library considered running shuttle buses or golf carts from this area to the various libraries so students do not need to waste so much time and can make the most of what the library has to offer? It would be nice for students not be discouraged by a long trek in the freezing cold?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 28/18) Fire alarm at 12:07 today: 55 LOUD bells & no announcement (as of 12:14) why ! ?? !! whos in charge ? and: has no one ever heard of / considered damage to hearing ? This is a hospital, correct ? ----
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Follow-up Comments:
Thank you for your comment. Yesterday we had many complaints about the library being too warm AND too cold. We are not clear where the issues are. When you have a moment, please contact me directly to let me know the location in the library where the temperature was too cold so that we can investigate more thoroughly? Thank you. mckinn (2019-04-04)
(Nov 22/18) Hi! I was wondering if the libraries at MAC are providing any pen scanner? By pen scanner, I mean the scanners that you can run through specific lines on a paperback and the pen will automatically transcribe the lines to your laptop document. I think this will be a great addition to a lot of students, including students with disabilities, undergrad, or grad students! Regards J
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 18/18) Hi! I have noticed that all other libraries have somewhere to report loud noise in quiet spaces. The health science library does not have this option. I find that the group study rooms near the silent study space do not have very good noise cancelling abilities and groups are often very very loud while they are using them. I was wondering why the health science library does not have a noise reporting system like the other libraries do.
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(Oct 18/18) Often students book rooms and do not use them. Potentially figure out a way to confirm this so that others may use. i.e. send an email 10 min. before to confirm.
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
(Sep 10/18) It would be helpful to list the locations of prayer spaces within the libraries on the new website.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Sep 5/18) The sixth floor in Mills is suppose to be a silent study area, yet every time i come here there is always 1 group that is not mindful of others. It may be a good idea to have a worker regularly monitor the floor throughout the day to make sure that people are respectful of others and follow the rules.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jul 16/18) Chairs at HSL are not comfortable, there is no back support. The chairs are not ergonomically correct. Very uncomfortable.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Jul 6/18) My name is Dustin Burlet and I am a PhD student at McMaster Divinity College (Old Testament). I have received your email via your business card that was given to me by Kim at the McMaster Mills Library here at McMaster University. I expressed to Kim my concern about the BS section of the library on the fifth floor, in particular, the moveable stacks and the high degree of usage that that section receives. I voiced a desire to see if it might be possible to put these items in a non-moveable stack section of the library and Kim informed me that you, Anne, were the person to speak to with respect to this matter, hence this email. I wonder Anne, what might possibly be able to be done to help to facilitate a change in this area. I do not wish to petition the library, nor do I wish to start a campaign or a flood of emails and such. I only wish to know what possibly might be able to be done to begin (and expedite) the process of transferring the BS items on the fifth floor to a non-moveable stack section. Thank you very much for reading this email Anne and for any consideration that you might give to this request. Have a great day, Sincerely and with respect, Dustin Burlet
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(May 6/18) Can the female student working at the desk on the weekends please try to keep her volume down? She can be heard by everyone on the second floor and when approached about this issue, she is very apologetic and remorseful but still continues to do it after 30 minutes or so have passed. Please, I love HSL and this employee is making it hard for me to focus.
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(May 2/18) Is it just me or has the 5th floor been super stuffy? I think MacPherson is an oven at this time of the year
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 26/18) Thank you so much for providing a small and comfortable working space to focus on studies and learning. All the attention provided by the librarians towards the students is truly appreciated. McMaster is a better place with Innis library.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 28/18) Can Innis please be open on Saturday during exam season? Although its small, Innis is by far the cleanest and friendliest library and the defacto best place to study on campus!(<- a fact, not an opinion) Wed all really appreciate more of this librarys hours.
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
(Mar 23/18) I came into Health Sciences library with my broken laptop about two weeks ago and asked if I could borrow a mouse from either the library or take one from the computers. However, [one of the student library assistants] told me I could do neither. I was pretty upset, not at the library just at my self but then he proceeded to give me his personal mouse just to use, which I thought was AMAZING and I was able to work on my major thesis project rather than go home. I forgot to thank him but please let him know I appreciate it from the bottom of my heart and he really saved my day. It is the little things that count.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Mar 20/18) I must say, the lower level womens bathroom (not too sure about the mens?) is probably the most unhygienic, grimiest bathroom on campus. Of course, this is as just as much the fault of those who use it, but is there anyway it could be cleaned more frequently throughout the day? I dont think there has been a time Ive been in there and the garbage wasnt overfilling, or the floor was flooded with water. Thanks!
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Feb 8/18) Please extend Innis Library hours. The late hours are very useful and appreciated. This library is the best and favorite study area for many of us. Thank You
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
(Feb 4/18) We had booked a study room in Mills library until 6pm on Saturday. We were told to vacate it by staff at 5:45pm due to closing procedure but were not aware of this since our booking said till 6pm nor had we heard the announcement. Could a change be made to the online booking schedule to be until 5:45 instead of 6?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Feb 2/18) Since the new wifi was implemented this past September, I have been unable to access any wifi on the 4th and 5th floors of Mills. Is there any way to get this fixed? It makes using the study spaces available incredibly difficult.
Answered by: mcallic
(Dec 6/17) Hi! The 6th floor Silent Study area is very warm and none of the windows open.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 14/17) The Innis study rooms are very warm and are not ventilated well. I would like it if you guys fixed it. Even fixing the ventilation would work.
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
(Nov 9/17) will u be bringing out more puzzles????
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Nov 9/17) KEEP BRINGING OUT THE PUZZLES. LOVE LOVE LOVE THEM. everyone is talkings abut it!
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Nov 1/17) The link attached to the how-to for renewing library books leads to the old library account system. If someone hadnt helped me, I would have been in a pickle. It might help other first- year students if the link is updated. Just a thought...
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Oct 26/17) The Health Science Library is great, and people love studying here, but recently (particularly during midterms) it has gotten to be very full all the time. The problem is, many students are coming early, and then taking very long breaks while leaving their books/notes on a desk for hours at a time, while there are students working on the floor because they cant find a desk. It might be useful for staff to go around at random times to check and make sure that people arent saving their spots for extended periods of time.
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(Oct 24/17) Hi Mac Libraries - Is it possible for us to get a subscription to The Financial times? Given the current state of our global economy, I think it would be beneficial for our students and faculty to have access to this credible resource. Thanks!
Answered by: Janice Adlington (Head, Collections & Content Strategy)
(Oct 18/17) Both Innis and Mills are way too warm, especially in the silent study spaces. It is hard to concentrate because the temperature is just way too high and there doesnt seem to be a silent study space that has a reasonable temperature.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Oct 12/17) Hello, I am very confused with the new catalogue on library computer. It only seems to show e-books and the regular library catalogue is blocked for some reason. Normally Id just go on my phone to the library catalogue, but the wifi coverage in the upper floors of Mills that even this is frustrating. Thank you
Answered by: Wade Wyckoff (Associate University Librarian, Collections)
(Sep 25/17) Hello just curious on when the maintenance on the HSL HVAC system and downstairs washrooms will finish. (Logically it must be maintenance, right? Its just Mills that has the 1940s type system that cant quite handle September or April and it doesnt make sense that anybody would have increased the thermostat.) Are these generally one week jobs, or do facility services or the contractor often take longer? Thank you. <3 Mac libraries
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(Sep 18/17) The water bottle fill station/ drinking fountain on the lower level of HSL has very poor pressure. It took me 3 minutes to fill my water bottle. A possible reason for this could be that the filter is clogged/needs to be replaced.
Thank you for your comment. We have placed a work order to have the filter changed. I am hopeful the water fountain will soon be fixed. (Sep 22/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Sep 8/17) Of course it was too good to last ! 3 days of warm/hot water in the womens washroom (library entrance) for the first time in 1 year? 2 years? and today its cold again. This is pathetic.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Aug 29/17) I tried to renew the library books today but I found out that the log-in feature has changed. I am not sure why features that are not broken are being fixed, and now end up being broken. So now, I cannot renew the books online so I either have to pay a fine or bring the books back personally for renewal, which are either way, a waste of time and money.
Answered by: pottier,apearce
(Aug 21/17) Ive been testing out the new catalogue pretty extensively this week and I have to say it falls short in a lot of ways. Unless Im totally missing it, the place of publication has been removed from the catalogue listings. And the search by text function is gone. Are these features that will be added back? I know any new system is going to have growing pains, but this is really frustrating.
Associate University Librarian, Collections (Aug 22/17)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)
(Jul 24/17) to all libraries: mills, thode, innis, and HSL. it is much preferred when students are at the desk. they tend to be able to realate more to students and are more knowledgable about research and mcmaster online tools. it is also more comfortable for students to approach students. they should be on the desk longer throughout the day. thanx a bunch
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Jul 20/17) Hello fellow Marauders, I was wondering whether the university would invest in something like this: https://twitter.com/westsydulibrary/status/823425172711555073 . If McMaster wants to see itself as a top-tier university, it should try to invest in these material things which are both beneficial to the end-user, i.e. students, and positively influence the place. Thanks for reading. Best Regards, Mohamed Mirza
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jun 16/17) It would be greatly appreciated if the grammarly subscription is reinstated. It was extremely useful and helped me improve my writing. I know there is the free version, but it isnt the same. Thank you.
Answered by: Janice Adlington (Head, Collections & Content Strategy)
(Jun 1/17) Hello, Within the last three weeks, I have booked HSL 1B15 (the group study room with the Mondopad) several times. The Mondopad is an excellent resource that my group and I value. However, the USB receiver component of the keyboard and mouse is missing, effectively making the keyboard and mouse unusable. We made it clear to the library staff the first time we noticed and they made it clear that they understood the issue and said that they would fix it. A couple weeks later, we asked the desk to sign out the keyboard and mouse while asking them if it was fixed. They said it was, but unfortunately, it wasnt. If this resource is not repaired, why is it still available to be signed out? Please, I ask that this issue be remedied. Perhaps with a replacement, but this time, perhaps it would be appropriate to make it policy that the USB receiver stay plugged into the Mondopad all the time (even tape it so nobody removes it).
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
Follow-up Comments:
I am happy to report the problem is resolved. (2017-06-08)
(May 6/17) students at main desk in health sci are very polite and always welcoming. mills desk students are never a acknowledging me or being friendly. poor experience at mills.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Apr 25/17) Mills 6th is too warm again, and its very difficult to find comfortable quiet study space. Would very much appreciate if the temperature was dropped a bit!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 24/17) It seems like about 80% of suggestions on here deal with temperature issues. From what I gather the solution isnt as easy as setting a thermostat on the building, but rather that a/c and heating switch on and off at different times in the year. This doesnt seem to make any sense - some April days are very warm but a/c doesnt kick in until May? Isnt it painfully inefficient to be pumping warm air into an entire library when its already 20 degrees outside? Is there somewhere we could make a formal request or submit a petition for the university to update our heating/cooling systems? (if that is in fact the problem) Thank you.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 20/17) Emphasize the the Reading Pavilion is a group study space (as listed on the map on the website) rather than silent study. Most people are not aware of this and get upset at people using the space for group work as they are talking.
Answered by: mckinn,bhatnag
(Apr 17/17) Its too cold on the third floor of mills...it never used to be this cold the entire year but during exam season the temperatures are too low.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 16/17) Its burning in Thode on the basement floor. Im dying of heat and trying to concentrate but I just cant! Please, save me from this boiling hot room and turn on the air condition. Please dont make me choose between my love of studying in silence and my other love of not dying from heat. Thanks!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 6/17) Please turn down the temperature in Innis, particularly in the quiet section. It is almost always boiling hot and very uncomfortable in Innis. I complained to the front desk and they said they have had many complaints but are unable to fix it for some reason. Please fix this as Innis is one of my favorite libraries and I really like the hours to 2:45 am.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 20/17) Having Group study rooms in the basement of thode effectively defeats the entire purpose of the basement environment, which is supposed to be a quiet study area with no talking. When multiple groups get together in the rooms and talk/laugh very loudly it is disruptive to the outside environment, even though they may not realize it. Unfortunately, the only solutions I can think of that involves keeping these rooms as group study rooms is to properly and professionally sound proof the rooms to allow minimal sound to escape. Or, staff can conduct patrols to keep the noise down, however, this solution would waste staff time and resources. Quiet study is the main reason I come to thode instead of other libraries, but its becoming difficult with the level of noise in the basement. Any assistance in this matter would be greatly appreciated. Thank you for your time.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Feb 28/17) Can you please improve the air circulation in Innis library? I often find it hot here and some disgusting smell.
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
(Feb 13/17) The microfilm/microfiche stations are extremely dusty, which makes it really difficult to capture a clean image on the readers. Would it be possible to have the stations dusted more frequently? Also, the plates on the digital readers could use a good cleaning too.
Answered by: mcallic
(Feb 2/17) The Wi-Fi connection is terrible. Getting work done is impossible.
Answered by: mcallic
(Dec 12/16) fire alarm: today at 1:09 - 31 rings, then a screech, 6 rings, 4 more screeches, 11 rings no message (and it is now 1:19) This is a hospital. Are there no audiologists on staff? Is there no concern about damage to hearing from high decibels? from prolonged and repeated noise? Why 31 rings? Why do 10 not suffice? Why the screeches? And - how about a location ???
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Dec 8/16) can we please get standing desks installed somewhere as it improves health and studying
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Dec 8/16) up the temperature, PLEASE. how long does it take until seasonal changes come into effect ? perhaps in March?
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Dec 2/16) re. the womens washroom, upper level at the entrance to the library: why is there no hot (or at least, warm) water in the taps? Last week: same problem.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Nov 28/16) Could the heating be turned on (up??) in the library please? Its unreasonable to expect one to wear coats and hats! The Media room is comfortable - the other areas arent. thanks.
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(Nov 17/16) Can students please be reminded that the library is for studying and that talk should be kept to a minimum !! There are certain groups of students who are under the impression that the library is a meeting / social space and do everything but study there. These students are distracting to all of those around them and make it very hard for serious students to actually study. If students are participating in group projects study rooms are available, if HSL is busy other libraries also have these study rooms :)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Oct 5/16) I find it hot in the silent study room at Thode (B115) and I am not sure if the fan control switch is working properly.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Oct 3/16) 6th floor Mills is boiling right now. Its really hard to focus when I feel like Im melting. Please turn on a/c!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Sep 30/16) Keep Thode open 24/7 all the time please.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(May 20/16) The grad study room is unreasonably cold. I spent 8 hours in there yesterday and went home with an actual chill - it took me hours to feel warm again. Today, my smartphone read the room at 15°. Please please PLEASE turn up the temperature in that room!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 18/16) Please turn the A/C on in Mills! 6th floor is a sauna!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 5/16) Would it be possible for the study cubicles on the lower level to be wiped down at some point during the day as they do at the Innis library? For example in the early morning, or right before closing the night before. Too many people keep eating and leaving residues of their food on the study surfaces. Thank You
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Mar 31/16) I am consistently surprised by how dirty HSL is, regardless of the time of day. I find garbage on the floor, hair in the cubicles, spilt drinks, used toilet paper on the bathroom floor. Its just disgusting. Students are of course part of the problem. Maybe posters in the cubicles reminding people to pick up after themselves would be helpful. But I am very doubtful that HSL is being cleaned regularly, especially the cubicles and washrooms.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Mar 30/16) Connecting to WiFi in the library can be extremely difficult, especially on the higher floors. Specifically the back row of desks on 5th floor Wifi just doesnt work. Is it possible to improve WiFi in Mills? Perhaps adding more routers higher up in the library or stronger ones wherever they currently are could help?
Answered by: mcallic
(Mar 23/16) While there are printers located outside of the library, can you place one in a space that is open 24 hrs for students, like the University Centre?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 21/16) Spaces that are labelled silent study such as the sixth floor are not being used by students in this way. There should be a better way to monitor this such as putting cameras or something to ensure that students are using this space appropriately.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 16/16) I love the new arrangement of bookshelves in the Reserve Room (2nd floor behind main desk)! I think moving some of the couches/armchairs from the Reading Pav to the new space, or some desks/tables would be an excellent use of the space. Thanks!
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Mar 2/16) The second floor on thode gets really loud, especially during exam time. I understand its a busy time of year, but sometimes there are people that crowd in big groups and talk really loud right beside people that are clearly trying to study. It makes it really hard to concentrate, even while wearing ear plugs
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Feb 24/16) I really love the new online room booking and was wondering if it will be permanent? It makes room booking and staying organized so much easier. Please keep it!
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Feb 13/16) I would like to thank the maintenance staff, administration and contractors responsible for getting the water pressure for the bottle refill station on the lower floor study area back up to normal. This is tremendously convenient and deeply appreciated.
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Feb 4/16) I have been really surprised at how all the McMaster libraries close at the same time during the school year at 10:45pm. At my undergraduate university, which had only about 7000 students, the main library was open until 2am every day. The situation at McMaster really makes it difficult to find study space at night when I personally am very productive. I have actually found that there are usually a good number of people forced to leave at the end of every night especially during midterms. In addition, there are likely many students who do not come to the library because of their early closing time. I understand that running all libraries past a specific time is expensive. The Learning Commons are traditionally open much later, however they can be very noisy. I suggest that one of the major libraries like Mills, Thode or Health Sciences be open until 2am during the school year. This will allow students who get more work done late at night to study without distractions. Many of us including myself find it difficult to concentrate at home so study in the library.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Feb 1/16) Hello, Several suggestions related to the basement of Thode: There are many broken lights in the basement of Thode, especially in the study rooms. Would it be possible to repair these? The furniture (especially tables) in many of the Thode study rooms is decrepit and not terribly useful/flexible. Would it be possible to either find new tables or redistribute the existing furniture in a better way? The capacities of the Thode study rooms listed on the booking website are incorrect. For example, B106 is listed as 8 but comfortably seats 12. Would it be possible to update these? The appearance of the entire basement of Thode is rather depressing and looks terrible. Really, its the ceiling tiles that are the biggest eyesore.There are currently at least 7 missing and 10 with the skin removed that I can see from where I am sitting. Would it be possible to just remove them wholesale, as was done on the first floor? Instead of throwing good money after bad? I realize that this would be a significant investment, as the walls of the study rooms would have to be extended to the concrete ceiling, and the whole basement would likely have to be painted, but this seems to be the best long-term solution and it would give the library a more modern look (instead of the current 70s throwback). Thank you for your consideration.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jan 20/16) Blinds should be added to the windows on the second floor, particularly along the south side. During the day, practically from 11:00 until sundown, the sun shines directly through those windows and the glare makes the desks situated along that side virtually unusable.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jan 12/16) Hello, I would like to suggest that the reference manager, Mendeley, be installed on the computers and/or laptops of the HSL library. The software is very useful as it allows for the addition of citations and references quickly to Word, as well as their storage online so that they can be retrieved from any computer with the software. Its a great alternative to RefWorks, which has now be phased out. Thank You!
Answered by:
(Sep 11/15) Please load Stata software on computers at Innis library
Further: Ines Perkovic from Innis Library says: It looks as though Stata IS available in all the UTS student labs. http://www.mcmaster.ca/uts/lab_facilities/labs/software_avail/index.html The closest student lab to the Innis Library is the KTH basement (KTH B121 and B123) - only a short walk away from us. This may ultimately be the solution/answer to the suggestion below. (Sep 14/15)
Answered by: mcallic
(Apr 10/15) The 6th floor at mills has varying temperatures; It is getting unreasonably hot for some reason. I asked around, and people feel the same. Its been like this for the past couple of days that Ive come here. If something can be done to maintain a normal room temperature, that would be nice. Thank you.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 30/15) More computers with SPSS would be fantastic. Kinda difficult when only 4 of them have SPSS on them. My stats class has 300 students so. And the labs are always in use for classes.
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(Mar 17/15) Most of the couches on the upper floors of Mills are worn through - the leather is cracked and/or broken completely and the filling is often showing. This is unpleasant to look at but also uncomfortable to sit on. Please do something!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 17/15) I was sitting at the second floor computers yesterday and was heavily disappointed by the state of the computers. Not only are they running outdated operating systems, the scroll wheel on the mouse wasnt working and the keyboard was sticky and looked like it hadnt been cleaned in years - there was brown-ish dust and gunk all over it.
Answered by: pottier,mcallic
(Feb 15/15) Hello, Would it be possible to change to Thode retrieve from storage functionality to work like the one for Mills/Offsite? For Mills/Offsite its one-click, so long as you are logged in, but with Thode you have to copy-paste and enter data that is already in the system elsewhere. The functionality has already been developped and implemented (and is already used at Thode for Recall requests), so why not tweak the few lines of code it would take to implement one- click storage retrieval for Thode?
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jan 21/15) This is mainly an aesthetics problem but Ive noticed the majority of ceiling wallpaper have fell or are in the process of crumbling - thus exposing the ugly ceiling structure giving Thode a ghetto dilapidated look. Its prominent on all floors as well, and eventually, all ceiling wallpaper will rot, crumble, and fall down. I was wondering when this will be fixed - Thode could look better than it does right now!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jan 14/15) 6th floor mills is freezing again. It was warm yesterday but right now it is very cold. Please turn up the heat.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Jan 8/15) Its freezing on 6th Floor Mills would it be possible to turn the heat on because I can feel a vent with cold air coming out of it and I cant work when my hands are literally frozen!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Dec 18/14) Love the Basement study space however can you add some comfy chairs like the ones in Mills to the study space, cause sometimes it is nice to get comfy when studying.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Dec 3/14) Ive noticed recently that there are not enough chairs on the second floor of Thode library. I was looking for a place to study, and, while there were perhaps a couple dozen empty desks, there was not a single unoccupied chair in the room. I know people tend to move chairs around without returning them, but it definitely seemed like there were not enough chairs to cover all the work areas.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 24/14) The elevator doors open and close repeatedly when the elevator remains stationary on the 6th floor of Mills. This is a nuisance on the silent study floor. Please fix this asap.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 18/14) It is unfortunate how many students are disrespectful of the 6th floor silent zone. Every time I use this space I have to tell students to stop talking, which is frustrating because this shouldnt be happening. I have used the quiet@mcmaster email before, however, I wonder if a more effective approach would be to have someone patrol the floor every hour as my email isnt always responded to immediately. Its frustrating to have to ask this. I am baffled by how many students do not respect the quiet zone. I was going to also suggest more posters about how it is the quiet zone, but Im not sure how helpful that would be considering that I have often asked students sitting next to the giant SILENT ZONE letters to stop talking. Any help with this matter would be greatly appreciated!
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 17/14) 6th floor is very cold. Is there any way at all to turn up the heat??
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 12/14) 6th floor mills is absolutely frigid. Is there any way at all to turn down the cooling system? Not only is it very cold, which shouldnt be the case at this time of the year, the system is also very loud as it blows frigid air.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Nov 7/14) Hello, There is no heat coming into the graduate student room on the 4th floor of Mills. I am growing concerned as we are already in the winter season and its only going to get colder. Can we please get this fixed as soon as possible? Thanks.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Oct 24/14) It would be amazing if there was disinfectant/cleaning wipes available to wipe off a desk before sitting down to study (or even to clean up before you leave for the next person).
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Oct 22/14) No one at the desk.
Thank you for your comments and we apologize that someone was not available at the desk at the time you were in need of assistance. Our staff member may have been away from the desk assisting another patron and it was taking longer than they had first anticipated. If we are able to we always try to keep an eye on the desk whenever we need to step away from it. We also have a bell at the desk closest to the entrance/exit gates you can ring to alert our staff member. If you could please provide us with the day and time that it happened that will help us reevaluate our high demand times. (Oct 22/14)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
(Oct 21/14) Mac computer number 11041 has a clock that is 6 minutes fast. Please correct it.
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)
(Oct 9/14) Hello, I am curious if anybody has noticed a subtle vibration running through the lower floor of Health Sciences Library. I am trying to determine if there is actually a vibration or if I am suffering from a kinaesthetic hallucination possibly brought on by some kind of environmental factor. Its not quite people in the air conditioning, but neither is it particularly conducive to my studies. Thank you for your assistance.
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(Oct 2/14) Id like to thank the McMaster employees or subcontractors responsible for communicating the importance of noise reduction to events in the Mills-MUSC square. This is certainly an improvement! Thanks again.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Sep 27/14) When are the libraries going to become 24/7? Mid-terms are coming up and i am looking for a quiet space to study at night.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Sep 23/14) Noise restrictions are not respected in this library too often by a minority of students. However, this minority is enough to spoil the quiet. It is a huge pain to set up computer/book/paper/etc in a good spot, only to have someone else come into the proximity 10 minutes later when they clearly should have stayed downstairs. Too often do people come up with food/chums and begin with raucous laughter... even if they chose to whisper things would be much better. I know levels of respect seem to have declined over the years (I remember Thode having dead silence before in areas), but the noise restrictions must be made more apparent AND enforced somehow. With a new batch every year, they are either ignorant to the rules (unlikely due to the many signs posted) or just flat out selfish. I know its not fun for a librarian to play bad cop, but the message is not received by some who feel it is their right to act however they wish. The idea of a group study space/lounge/cafe on the first floor is great, and these people should be redirected there -- by official staff. I dont see what would be wrong with someone on duty to take a walk around every so often and remind people of the expectations. People would get the message after a while and the problem would improve significantly over time. Thode librarys 2nd floor in particular is a wonderful space: - open space - natural light - an interesting floor layout where you have enough privacy and still feel the energy of fellows around you doing work - comfortable seating/temperature/desk space - good coffee just downstairs Thank you for taking the time to read my comment.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Sep 18/14) I find that the staff in Innis do an excellent job. The Librarians take the time to listen to you & process your needs quickly and efficiently.
Thank you for your comments. We're happy to hear about your positive experience at our Library Services desk. I will pass along your comments to the Innis staff. (Sep 18/14)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)
(Sep 14/14) The vending machine downstairs does not work and when Williams is closed there is no way to get any water. Even if you walk to MDCL there are no machines that vend water (that I have seen). It would be nice to grab a bottle of water sometimes if possible. Thank you.
I share your frustration about the access to drinking water near the Health Sciences Library. There is an issue with the library water fountain and the water is unsafe for drinking.
The water in the library washrooms is safe for drinking. The accessible washrooms on both the upper and lower levels have faucets that can accommodate large water bottles. There are also drinking water taps available in the hospital cafeteria and beside the Tim Hortons on the 1st floor of MDCL.
Thank you for taking time to express your concern and feel free to contact me directly if you have any other questions. Thank you. (Sep 15/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)
(Jul 15/14) Hi, may I recommend that the library purchase a copy of McMaster alumnus Max Haivens important new book: Cultures of Financialization (Palgrave Macmillian 2014). His recent Crises of Imagination, Crises of Power (Zed Books, 2014) is also worth acquiring. http://www.palgrave.com/page/detail/cultures-of-financialization-max-haiven/?k=9781137355966 Thanks! Simon Orpana
Answered by: Janice Adlington (Head, Collections & Content Strategy)
(Jun 10/14) Why on earth would McMaster build QUIET STUDY ROOMS beside offices? Students, faculty members and staff cant study quietly in these spaces which are signed out when they are built within the zones of offices where people talk loudly! (eg. Study room in MILLS 310/B and C
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(May 24/14) Its become a joke how disruptive the environment has become in certain parts of Mills (the second floor is referred to as Club Mills). This seems to be a growing trend: noisy students being allowed to talk, eat, watch videos on computers that are meant to be used for education, and do anything but study in the libraries. Now Thode has a study space in place of its periodicals that will no doubt become a conversation floor in a similar way. This must stop. Something must be done. I am a graduate student and thankfully do not have to put up with this kind of thing, having a quiet study space with respectful student colleagues around me. But, I remember being in even less tense environments than are becoming more ubiquitous now, as an undergrad. Back then, it was a quiet study room with a couple of trouble- makers. Even though I couldnt focus due to the out-of-place noise, being young and timid (as other studious individuals may be) I didnt have the chutzpah to ask for respectful silence. It was awful, and a lot of time and concentration was lost due to this nonsense. And now, the situation is very clearly worse. Please, staff and management of the libraries: do something. Make it a campaign for study. Study should be encouraged and supported. Loud fun times should be looked down upon in the library; noise and disruption should be quelled or expelled. I who has been and those who now are fed up with being pushed out by disrespectful, entitled individuals eagerly await a response, and more eagerly await swift action. Solving this wouldnt cost money, it would only take guts and resolve to preserve and indeed revive a positive, studious environment that those who truly belong in a place of learning deserve and should expect. Kindest regards, especially to those who serve within the libraries and may also be frustrated with this not so recent trend.
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
Follow-up Comments:
Thank you for the information, it is helpful. After some thought and more investigation, it seems that the issue may not be only about availability or designation of study space. Rather, its how the space is being used. The study spaces are being used as social spaces, not for collaborative work. In fact, the socialization that is happening is damaging to collaborative work, which is the intended benefactor of the space in the first place. The establishment of the quiet@mcmaster.ca email address was an excellent idea. Perhaps in addition, more postings could be made around quiet areas to encourage the self-policing and use of the email address. Would it be possible to look at ways of creating a culture in the libraries to encourage students to be vocal and active (in a respectful, co-operative way of course) about keeping things quiet around them? Going along with the above, there may be a need for heightened awareness of social space locations, as well. Perhaps this could be part of what is done to preserve the right environment of study spaces. Do students know where to go to hang out? Are there enough spaces for this, and are they accessible enough? Of course these latter two issues (availability and accessibility of social space) are outside the scope of the libraries responsibilities, but the first issue (awareness of social spaces and their locations) is something that could be a part of a quiet study space campaign. Thank you again for the information, and for posting my original comment and the response to it! (2014-06-12)
(May 20/14) I waited 10 minutes at the farther end of the circulation desk (the end which is near the reserve room) before the staff who was at the desk noticed I was waiting. Is there a way we can get around this issue? Thanks!
Answered by: Lynn Schneider (Supervisor, Circulation & Collection Maintenance, Health Sciences Library)
(May 20/14) Can there be more printsmart paystations please!
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)
(Apr 17/14) Can we get more plugs for cubicles in Mills (especially 4th and 6th floor)? Sometimes its really difficult trying to find a seat with a plug nearby and we are forced to find somewhere else to study
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Apr 15/14) Hello, the 6th floor today is really cold, please is there a way it can be adjusted? I wearing my coat to study right now
Answered by: Anne Pottier (Associate University Librarian, Library Services/Facilities/Learning Support/Collections)
(Mar 31/14) If a fire is not an imminent danger, then why are we listening to shouted announcements about it? If a fire is an imminent danger, then why not word the announcement more clearly? Isnt there a bit of a logical discontinuity between cryptic and shouted?
Although the wording of the announcements may seem cryptic, the information does have meaning for library staff who are required to participate in regular fire safety training. In the event we had to evacuate the library, the messaging would be very clear and library staff would be available to help direct the evacuation process. I realize that the frequency and volume of the announcements are disruptive, however, there is no way they can be changed or be eliminated. Please feel free to contact me directly if you have additional questions. (Mar 31/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)