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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Mar 20/17) Having Group study rooms in the basement of thode effectively defeats the entire purpose of
the basement environment, which is supposed to be a quiet study area with no talking. When
multiple groups get together in the rooms and talk/laugh very loudly it is disruptive to the
outside environment, even though they may not realize it.

Unfortunately, the only solutions I can think of that involves keeping these rooms as group
study rooms is to properly and professionally sound proof the rooms to allow minimal sound to
escape. Or, staff can conduct patrols to keep the noise down, however, this solution would
waste staff time and resources.

Quiet study is the main reason I come to thode instead of other libraries, but its becoming
difficult with the level of noise in the basement. Any assistance in this matter would be
greatly appreciated. Thank you for your time.

Library response:

Thanks for sending your comments in.

You are correct, it is not ideal to have Group Study Rooms situated next to Silent Study. We did do some soundproofing in these rooms a couple of summers ago, which helped a bit, but given how the rooms were built we can't do anything more at this point. We have posted signs in these rooms reminding the students using these rooms that they need to keep the noise down.

As you may have noticed, we are starting to do some renovations on the lower floor. When this work is completed there will be an enclosed large Silent Study room on the lower floor. The plan is to build many group study rooms on the 2nd floor. You might consider working in the area outside the Makerspace on the far side of the floor. It is quite quiet there.

Please report any loud groups to quiet@mcmaster.ca - this email is read by the staff at the service desk on the 1st floor and they will come speak to any groups who are making noise. 

Our apologies that there is nothing more immediate we can do at this time, but this is a problem we are very much aware of and are working towards resolving as we move forward.

(Mar 21/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Feb 28/17) Can you please improve the air circulation in Innis library? I often find it hot here and some
disgusting smell.

Library response:

Thank you for your comments about the air circulation and odour.  We apologize for the uncomfortable conditions in Innis Library.  The unusually warm temperatures has lead to the fluctuation of temperatures in our Library.  If you could provide us with more information such as the area you were in we can let McMaster Facilities know.  If this happens again please let the staff at the Services desk know as soon as possible and they can investigate the area and especially the smell.  We can place a service call in to McMaster Facilities.  I've walked around the Innis this morning and the air flow seems to have improved.  We'll monitor the conditions today and keep Facilities updated on any changes.  Thank you again for your comments.

(Mar 1/17)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Temperature, Innis  |  Permalink
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(Feb 13/17) The microfilm/microfiche stations are extremely dusty, which makes it really difficult to capture a clean image on the readers. Would it be possible to have the stations dusted more frequently? Also, the plates on the digital readers could use a good cleaning too.

Library response:

Thank you very much for your feedback. We will attend to this promptly.

(Feb 13/17)
Answered by: mcallic

Categories: Computers/WiFi/Printers, Mills  |  Permalink
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(Feb 2/17) The Wi-Fi connection is terrible. Getting work done is impossible.

Library response:

Hello!

Thank you for your feedback. We are nearing completion of our wireless upgrade to Thode Library: enhancing overall density and throughput. We're actively seeing you feedback and information as we go through this process, but will require more information.

Please fill out this form so we can properly investigate:

https://docs.google.com/forms/d/e/1FAIpQLSekO_CYAIRlv6OgQQPrTJlMx-uKG00HqMaH0m0msZp6npM17A/viewform

And thank you for taking the time to let us know things weren't running the way you needed them to - we'll work on it.

(Feb 3/17)
Answered by: mcallic

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Dec 12/16) fire alarm:
today at 1:09 - 31 rings, then a screech, 6 rings, 4 more screeches, 11 rings
no message (and it is now 1:19)
This is a hospital. Are there no audiologists on staff? Is there no concern about damage to
hearing from high decibels? from prolonged and repeated noise? Why 31 rings? Why do 10 not
suffice? Why the screeches?
And - how about a location ???

Library response:

Thank you for sharing your concern. We are not sure why today's fire alarm do not follow proper protocol (including the regular announcement about location). I have sent a note to hospital security to obtain more information. 

(Dec 12/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Dec 8/16) can we please get standing desks installed somewhere as it improves health and studying

Library response:

Thanks for your suggestion. We will make sure to include some standing tables/desks as we continue to renovate and change up our spaces, but in the meantime you can borrow a laptop stand from the service desk in any of the libraries which will permit you to stand while using your laptop. 

Good luck on your exams!

(Dec 9/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
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(Dec 8/16) up the temperature, PLEASE.
how long does it take until seasonal changes come into effect ? perhaps in March?

Library response:

We have contacted building maintenance and they are working on a solution. We expect to see a difference in the library temperature very soon. It would be helpful if you contacted me directly so that I can learn more about where in the library you are working so that we can concentrate our efforts on that particular area. Thank your for sharing your concerns. 

(Dec 8/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Temperature, Health Sciences  |  Permalink
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(Dec 2/16) re. the womens washroom, upper level at the entrance to the library:
why is there no hot (or at least, warm) water in the taps?
Last week: same problem.

Library response:

Thank you for bringing this to our attention. I have forwarded your concerns to facilities management. When I receive a response I will update this post. 

(Dec 2/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 28/16) Could the heating be turned on (up??) in the library please?
Its unreasonable to expect one to wear coats and hats!
The Media room is comfortable - the other areas arent.
thanks.

Library response:

Thank you for taking the time to raise your concern.  Regulating the temperature in the library is always a challenge during seasonal changes.  The temperature is controlled centrally and can vary between areas in the library, times of day, and day of the week.  We have contacted Engineering Services to follow-up.   

(Nov 28/16)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Temperature, Health Sciences  |  Permalink
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(Nov 17/16) Can students please be reminded that the library is for studying and that talk should be kept
to a minimum !! There are certain groups of students who are under the impression that the
library is a meeting / social space and do everything but study there. These students are
distracting to all of those around them and make it very hard for serious students to
actually study. If students are participating in group projects study rooms are available, if
HSL is busy other libraries also have these study rooms :)

Library response:

Thank you for bringing this to our attention. As you have pointed out, there are spaces in the library that are designated for group study (like the study rooms) and other areas that are designated for quiet and silent study. The following webpage provides an overview of these areas: http://hsl.mcmaster.ca/services/study/index.html. I will remind library staff to monitor the silent study areas, but if we miss something, please feel free to approach someone at the main desk and ask for assistance. There are however, spaces on the upper level, in the History of Medicine Room and in the Reserve Reading Room, where in conversation is permitted. If you would like more information about our silent, quiet, and group study zones, please contact me directly. 

(Nov 18/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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