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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Apr 18/16) Please turn the A/C on in Mills! 6th floor is a sauna!

Library response:

I am sorry, we cannot turn the heat down since it does not officially switch to a/c until early May. We will see if we can get some more fresh air flowing into this area.

We will do our best to improve the situation!

(Apr 18/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Apr 5/16) Would it be possible for the study cubicles on the lower level to be wiped down at some point during the day as they do at the Innis library? For example in the early morning, or right before closing the night before. Too many people keep eating and leaving residues of their food on the study surfaces.

Thank You

Library response:

Thank you for taking the time to share your concerns. I have forwarded your concerns directly to the managers responsible for addressing housekeeping in the Faculty of Health Sciences. We are currently working very hard to ensure the Library is a welcoming and clean space for our students.

 Please feel free to contact me if you have any additional questions or comments.

(Apr 5/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Mar 31/16) I am consistently surprised by how dirty HSL is, regardless of the time of day. I find garbage on the floor, hair in the cubicles, spilt drinks, used toilet paper on the bathroom floor. Its just disgusting. Students are of course part of the problem. Maybe posters in the cubicles reminding people to pick up after themselves would be helpful. But I am very doubtful that HSL is being cleaned regularly, especially the cubicles and washrooms.

Library response:

Thank you for taking the time to share your concerns. The Library has been working closely with housekeeping and facilities management in an attempt to address these issues. Last Thursday (March 31st) all of the public washrooms were steam cleaned. We are now reviewing housekeeping’s cleaning schedule to see if they can prioritize other areas of concern (i.e. garbage removal & wiping down the study carrels and tables). The Health Sciences Library has over 50,000 visitors each month, making us one of the busiest spaces on campus. Keeping up with cleaning demands has been challenging, but we are committed to addressing the issue.

 Please feel free to contact me if you have any additional questions or comments.

(Apr 5/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Mar 30/16) Connecting to WiFi in the library can be extremely difficult, especially on the higher floors. Specifically the back row of desks on 5th floor Wifi just doesnt work. Is it possible to improve WiFi in Mills? Perhaps adding more routers higher up in the library or stronger ones wherever they currently are could help?

Library response:

Thank you for your note! We appreciate the feedback.

Tracking down the variables that make wireless access slow can be difficult. That's why this summer we'll be running some tests and determining if we need to approach campus IT about deploying additional wireless hardware. Thank you for your message.

(Apr 4/16)
Answered by: mcallic

Categories: Computers/WiFi/Printers, Mills  |  Permalink
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(Mar 23/16) While there are printers located outside of the library, can you place one in a space that is
open 24 hrs for students, like the University Centre?

Library response:

Thanks for your message. You will find a Sharp device available 24/7 in the lobby of the Mary Keyes residence or on the 1st floor of the Commons building.  

The Mills Learning Commons is also open 24 hours per day, Sunday to Thursday, and there are three (3) of these devices there.

More locations can be found at http://printsmart.mcmaster.ca/students/locations

(Mar 23/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Mar 21/16) Spaces that are labelled silent study such as the sixth floor are not being used by students in
this way. There should be a better way to monitor this such as putting cameras or something to
ensure that students are using this space appropriately.

Library response:

Thanks for your email. We agree, it would be great if everyone would use designated spaces as they are intended.

Unfortunately there aren't enough staff on duty at any one time to patrol all of our spaces, or to monitor cameras. We have provided an email address which can be used to report problems in Mills, Innis or Thode libraries. This email address is monitored at all times and a staff member will be dispatched to address the problem. We have posted this email address on posters in both the Quiet and Silent areas of the libraries.

Next time, feel free to tell us about the problem when it is happening - drop us a note at quiet@mcmaster.ca

Good luck on your exams!

(Mar 22/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
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(Mar 16/16) I love the new arrangement of bookshelves in the Reserve Room (2nd floor behind main desk)! I think moving some of the couches/armchairs from the Reading Pav to the new space, or some desks/tables would be an excellent use of the space. Thanks!

Library response:

Thank you for the positive feedback and the great idea. We have ordered new furniture for the empty space and it should arrive tomorrow (March 22nd). We have ordered tables and chairs for individual study. Once everything is set up we will see how much room is left for armchairs. If we can add more seating we will. We are always looking for ways to add more places to sit in the library so any suggestions you have are appreciated.

(Mar 21/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Mar 2/16) The second floor on thode gets really loud, especially during exam time. I understand its a
busy time of year, but sometimes there are people that crowd in big groups and talk really loud
right beside people that are clearly trying to study.

It makes it really hard to concentrate, even while wearing ear plugs

Library response:

Thanks for your email. We do realize this floor can get quite noisy, especially given the number of study seats on this floor.

Much of this noise is rising up from the 1st floor in the open area beyond the ends of the 2nd floor balcony. We will be adding acoustic panels on the round brick wall and hanging acoustic clouds from the 3rd floor ceiling to help address this issue, but we won't be able to start this work until the end of this term. We expect this to make a great difference in terms of noise levels on the 2nd floor.

If the noise is being generated by people near you on the 2nd floor, please first ask them to tone it down, but if that doesn't help feel free to send an email to quiet@mcmaster.ca. This email is monitored by staff in Mills, Innis and Thode libraries. A staff member will be dispatched to speak to anyone making too much noise, especially as we approach exams. Please make sure to give us enough details to help us identify those making the noise.

Good luck on your exams!

(Mar 22/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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(Feb 24/16) I really love the new online room booking and was wondering if it will be permanent? It makes room booking and staying organized so much easier. Please keep it!

Library response:

 

Thank you for your positive comments about the new online room booking system. We have every intention of making this service permanent. We’ve launched the service as a pilot to give us flexibility to make changes as we work out the bugs. From time to time we may need to take the system down while we tweak the software. Please share this message with your classmates and encourage them to contact us if they encounter any problems. The more feedback we get from students the faster we can move through our testing phase and arrive at a permanent system.

 

 

 

(Feb 25/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Feb 13/16) I would like to thank the maintenance staff, administration and contractors responsible for getting the water pressure for the bottle refill station on the lower floor study area back up to normal. This is tremendously convenient and deeply appreciated.

Library response:

Thank you for taking the time to write us. I will pass your comments on the relevant parties (HHS Engineering and FHS Facilities) to let them know you appreciate their work.

(Feb 16/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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