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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Nov 24/14) The elevator doors open and close repeatedly when the elevator remains stationary on the 6th
floor of Mills. This is a nuisance on the silent study floor. Please fix this asap.

Library response:

This problem has been resolved. Thanks for reporting it.

(Nov 24/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Nov 18/14) It is unfortunate how many students are disrespectful of the 6th floor silent zone. Every
time I use this space I have to tell students to stop talking, which is frustrating because
this shouldnt be happening. I have used the quiet@mcmaster email before, however, I wonder
if a more effective approach would be to have someone patrol the floor every hour as my email
isnt always responded to immediately. Its frustrating to have to ask this. I am baffled by
how many students do not respect the quiet zone. I was going to also suggest more posters
about how it is the quiet zone, but Im not sure how helpful that would be considering that I
have often asked students sitting next to the giant SILENT ZONE letters to stop talking. Any
help with this matter would be greatly appreciated!

Library response:

Thanks for your suggestion. We will try to patrol this area more regularly, but in reality people quiet down when they see a staff person then the noise goes up as soon as we leave. We do try to make our presence felt more regularly during the time leading up to exams, and we will continue to do this.

We appreciate your efforts to resolve the problem yourself, and would encourage you to keep doing this by speaking directly to anyone making noise, reminding them that people are choosing to be there because it is a designated Silent Study space. And please continue to send emails to quiet@mcmaster. ca.  We do try to respond to these emails as quickly as possible. 

Thanks for your patience - if we all work on this issue we might make an impact!

 

(Nov 19/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
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(Nov 17/14) 6th floor is very cold. Is there any way at all to turn up the heat??

Library response:

There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved.

(Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Nov 12/14) 6th floor mills is absolutely frigid. Is there any way at all to turn down the cooling system?
Not only is it very cold, which shouldnt be the case at this time of the year, the system is
also very loud as it blows frigid air.

Library response:

There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved.

(Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Nov 7/14) Hello,

There is no heat coming into the graduate student room on the 4th floor of Mills. I am
growing concerned as we are already in the winter season and its only going to get colder.
Can we please get this fixed as soon as possible?

Thanks.

Library response:

Thanks for letting us know. Most of the heat has been turned on in the building, but we suspect they forgot about the perimeter heating in this room. A service call has been placed. Not sure it will improve today, but next week for sure. Thanks for your patience

(Nov 7/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Oct 24/14) It would be amazing if there was disinfectant/cleaning wipes available to wipe off a desk
before sitting down to study (or even to clean up before you leave for the next person).

Library response:

This is an interesting idea. We will see what might be possible. Thanks for the suggestion!

(Oct 27/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
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(Oct 22/14) No one at the desk.

Library response:

This comment was submitted through our Suggestion Box at the Innis Library Services desk.

Thank you for your comments and we apologize that someone was not available at the desk at the time you were in need of assistance.  Our staff member may have been away from the desk assisting another patron and it was taking longer than they had first anticipated.  If we are able to we always try to keep an eye on the desk whenever we need to step away from it.  We also have a bell at the desk closest to the entrance/exit gates you can ring to alert our staff member.  If you could please provide us with the day and time that it happened that will help us reevaluate our high demand times.

(Oct 22/14)
Answered by: Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Customer Service, Innis  |  Permalink
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(Oct 21/14) Mac computer number 11041 has a clock that is 6 minutes fast. Please correct it.

Library response:

I'll pass this on to our desktop support staff.

(Oct 22/14)
Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies)

Categories: Computers/WiFi/Printers, Thode  |  Permalink
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(Oct 9/14) Hello,

I am curious if anybody has noticed a subtle vibration running through the lower floor of Health Sciences Library.

I am trying to determine if there is actually a vibration or if I am suffering from a kinaesthetic hallucination possibly brought on by some kind of environmental factor.

Its not quite people in the air conditioning, but neither is it particularly conducive to my studies.

Thank you for your assistance.

Library response:

I have investigated with the staff working that day and they did not receive any complaints about floor vibrations.  In order to do a thorough investigation, I will require additional information.  Please contact me directly to facilitate this.  If you experience the vibrations again, please inform the staff at the Circulation Desk.  This will help us isolate the date and time the incident occurred.

(Oct 14/14)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Other, Study Space, Health Sciences  |  Permalink
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(Oct 2/14) Id like to thank the McMaster employees or subcontractors responsible for communicating the
importance of noise reduction to events in the Mills-MUSC square. This is certainly an
improvement! Thanks again.

Library response:

Glad we could help. We do try to report this when the noise gets out of control

(Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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