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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Dec 8/16) can we please get standing desks installed somewhere as it improves health and studying

Library response:

Thanks for your suggestion. We will make sure to include some standing tables/desks as we continue to renovate and change up our spaces, but in the meantime you can borrow a laptop stand from the service desk in any of the libraries which will permit you to stand while using your laptop. 

Good luck on your exams!

(Dec 9/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
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(Dec 2/16) re. the womens washroom, upper level at the entrance to the library:
why is there no hot (or at least, warm) water in the taps?
Last week: same problem.

Library response:

Thank you for bringing this to our attention. I have forwarded your concerns to facilities management. When I receive a response I will update this post. 

(Dec 2/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Nov 28/16) Could the heating be turned on (up??) in the library please?
Its unreasonable to expect one to wear coats and hats!
The Media room is comfortable - the other areas arent.
thanks.

Library response:

Thank you for taking the time to raise your concern.  Regulating the temperature in the library is always a challenge during seasonal changes.  The temperature is controlled centrally and can vary between areas in the library, times of day, and day of the week.  We have contacted Engineering Services to follow-up.   

(Nov 28/16)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Temperature, Health Sciences  |  Permalink
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(Nov 17/16) Can students please be reminded that the library is for studying and that talk should be kept
to a minimum !! There are certain groups of students who are under the impression that the
library is a meeting / social space and do everything but study there. These students are
distracting to all of those around them and make it very hard for serious students to
actually study. If students are participating in group projects study rooms are available, if
HSL is busy other libraries also have these study rooms :)

Library response:

Thank you for bringing this to our attention. As you have pointed out, there are spaces in the library that are designated for group study (like the study rooms) and other areas that are designated for quiet and silent study. The following webpage provides an overview of these areas: http://hsl.mcmaster.ca/services/study/index.html. I will remind library staff to monitor the silent study areas, but if we miss something, please feel free to approach someone at the main desk and ask for assistance. There are however, spaces on the upper level, in the History of Medicine Room and in the Reserve Reading Room, where in conversation is permitted. If you would like more information about our silent, quiet, and group study zones, please contact me directly. 

(Nov 18/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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(Oct 5/16) I find it hot in the silent study room at Thode (B115) and I am not sure if the fan control
switch is working properly.

Library response:

Thanks for your message.

We have reported this problem to campus facilities since it is very hot in all areas of Thode.

(Oct 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Thode  |  Permalink
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(Oct 3/16) 6th floor Mills is boiling right now. Its really hard to focus when I feel like Im melting.
Please turn on a/c!

Library response:

Thanks for your message.

We have reported this problem to campus facilities services.

It is very warm in many areas of Mills.

We appreciate your patience while we get this worked out.

(Oct 5/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Sep 30/16) Keep Thode open 24/7 all the time please.

Library response:

Thanks for your suggestion.  Unfortunately we don't have the budget nor the staff to keep any of our libraries open 24/7.

You can use the Mills Learning Commons 24/5 after the Fall Recess period. At the same time Innis Library will start remaining open Monday through Thursday until 3am for Silent Late Night Studying.

The week before exams the Mills Learning Commons and Thode Library move to a 24/7 schedule.

More information about Library Hours, including those at the Health Sciences Library, can be found at http://library.mcmaster.ca/hours-info/day

 

(Sep 30/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Thode  |  Permalink
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(May 20/16) The grad study room is unreasonably cold. I spent 8 hours in there yesterday and went home with
an actual chill - it took me hours to feel warm again. Today, my smartphone read the room at
15°. Please please PLEASE turn up the temperature in that room!

Library response:

Thanks for your message. This is a problem created by moving to air conditioning while the outside temperatures are still quite cool. Unfortunatley we cannot turn the heat back on. We will try to make some adjustments to call for less chilled air.

(May 20/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Apr 18/16) Please turn the A/C on in Mills! 6th floor is a sauna!

Library response:

I am sorry, we cannot turn the heat down since it does not officially switch to a/c until early May. We will see if we can get some more fresh air flowing into this area.

We will do our best to improve the situation!

(Apr 18/16)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Apr 5/16) Would it be possible for the study cubicles on the lower level to be wiped down at some point during the day as they do at the Innis library? For example in the early morning, or right before closing the night before. Too many people keep eating and leaving residues of their food on the study surfaces.

Thank You

Library response:

Thank you for taking the time to share your concerns. I have forwarded your concerns directly to the managers responsible for addressing housekeeping in the Faculty of Health Sciences. We are currently working very hard to ensure the Library is a welcoming and clean space for our students.

 Please feel free to contact me if you have any additional questions or comments.

(Apr 5/16)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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