Library Home
Tell us what you think..



Browse:







Add a new suggestion

Suggestion Box RSS Feed


We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

Add a new suggestion

10 Recent Suggestions

Suggestion

(Apr 10/15) The 6th floor at mills has varying temperatures; It is getting unreasonably hot for some
reason. I asked around, and people feel the same. Its been like this for the past couple of
days that Ive come here. If something can be done to maintain a normal room temperature, that
would be nice. Thank you.

Library response:

We apologize for the situation - campus facilities staff are trying to figure out what is going on so they can resolve it. We hope they will identify the problem shortly, with a solution to go with it. There is nothing else we can do but keeping reporting it and asking for updates. Sorry - we know this is a very difficult environment to study effectively in.

(Apr 14/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
Add comment to this suggestion

(Mar 30/15) More computers with SPSS would be fantastic. Kinda difficult when only 4 of them have SPSS on them. My stats class has 300 students so. And the labs are always in use for classes.

Library response:

Fortunately, there are a few options to help alleviate your frustration.  UTS provides a link to their student labs calendar which can help identify the labs that are not booked for classes during the day.  Alternatively, Thode and Mills Libraries offer SPSS on their “research computers”.   Click here for their equipment locations and available software.  Software costs prevent us from increasing our SPSS access at this time.

(Mar 31/15)
Answered by: Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
Add comment to this suggestion

(Mar 17/15) Most of the couches on the upper floors of Mills are worn through - the leather is cracked
and/or broken completely and the filling is often showing. This is unpleasant to look at but
also uncomfortable to sit on. Please do something!

Library response:

Were are you sitting? We have removed most of these couches, just recently.

(Mar 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
Add comment to this suggestion

(Mar 17/15) I was sitting at the second floor computers yesterday and was heavily disappointed by the state
of the computers. Not only are they running outdated operating systems, the scroll wheel on the
mouse wasnt working and the keyboard was sticky and looked like it hadnt been cleaned in
years - there was brown-ish dust and gunk all over it.

Library response:

Thank you for sharing the feedback on the computers. We are actively investigating where we have public computers and refreshing them around a strategy of making computing a bit more invisible. When things get older (and filthier) they are the opposite of being invisible. We'd like to fix this.

Are you referring to the computers in the Learning Commons - or near the bookstacks?

(Mar 18/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services),mcallic

Categories: Computers/WiFi/Printers, Mills  |  Permalink
Add comment to this suggestion

(Feb 15/15) Hello,
Would it be possible to change to Thode retrieve from storage functionality to work like
the one for Mills/Offsite? For Mills/Offsite its one-click, so long as you are logged in,
but with Thode you have to copy-paste and enter data that is already in the system elsewhere.
The functionality has already been developped and implemented (and is already used at Thode
for Recall requests), so why not tweak the few lines of code it would take to implement one-
click storage retrieval for Thode?

Library response:

Thanks for the suggestion. We will check into this to see what we can do to provide similar functionality. As you say, we have done it once so we should be able to do it again.

(Feb 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Customer Service, Thode  |  Permalink
Add comment to this suggestion

(Jan 21/15) This is mainly an aesthetics problem but Ive noticed the majority of ceiling wallpaper have
fell or are in the process of crumbling - thus exposing the ugly ceiling structure giving Thode
a ghetto dilapidated look. Its prominent on all floors as well, and eventually, all ceiling
wallpaper will rot, crumble, and fall down. I was wondering when this will be fixed - Thode
could look better than it does right now!

Library response:

Yes, we agree, this looks terrible. This has been an ongoing problem at Thode for years. We are in discussions with a company to see if the ceiling tiles can be replaced. We are always re-attaching the skins with spray adhesive, but given the age of these tiles the skin keeps coming off. We are working on this problem actively and hope to be able to find a solution soon.

Thanks for taking the time to submit this suggestion.

(Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
Add comment to this suggestion

(Jan 14/15) 6th floor mills is freezing again. It was warm yesterday but right now it is very cold. Please
turn up the heat.

Library response:

We agree, this seems to be an on again, off again problem. We report these problems to campus facilities services daily. They are trying to figure out what happens to make these changes.

Thanks for your patience while they figure it out.

(Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
Add comment to this suggestion

(Jan 8/15) Its freezing on 6th Floor Mills would it be possible to turn the heat on because I can feel a
vent with cold air coming out of it and I cant work when my hands are literally frozen!

Library response:

We are on our way up to the 6th floor to take some temperature readings, then will place a service call again. Thanks for letting us know, and for your ongoing patience.

(Jan 8/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
Add comment to this suggestion

(Dec 18/14) Love the Basement study space however can you add some comfy chairs like the ones in Mills to
the study space, cause sometimes it is nice to get comfy when studying.

Library response:

Thanks for sending your suggestion in.

We do intend on adding some comfy seating to both the lower level and 2nd floor at Thode Library.

The problem is that we need to keep the area Quiet, which is why there are so many carrels in this area.

Keep sending your suggestions in - we are happy to look at them and will do our best to act on them!

(Dec 22/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
Add comment to this suggestion

(Dec 3/14) Ive noticed recently that there are not enough chairs on the second floor of Thode library. I
was looking for a place to study, and, while there were perhaps a couple dozen empty desks,
there was not a single unoccupied chair in the room. I know people tend to move chairs around
without returning them, but it definitely seemed like there were not enough chairs to cover all
the work areas.

Library response:

Thanks for letting us know about this. We did purchase enough chairs for each of the study sections when this area was renovated a couple of years ago, but students do move chairs around. We will walk through and try to put things back at the tables.

Good luck with your exams!

(Dec 4/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
Add comment to this suggestion