We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!
10 Recent Suggestions
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(Apr 14/13) In a study room B113 of Thode, it would be very helpful to have a whiteboard.
Library response: Thanks for the suggestion. We just opened this room back up. We will make sure to get a whiteboard installed. (Apr 14/13)Answered by: Anne Pottier (Associate University Librarian, Library Services) Categories: Study Space, Thode | Permalink |
(Apr 2/13) I always dread walking into Thode because of the smokers that seem to congregate right by the entrance (usually right in front of the sign telling them to stand at least 9m away). Can there be some more enforcement of this rule? To top it off, sometimes if people use the automatic door opener the lovely smell of second hand smoke wafts in towards the study section at the far curved wall since the door stays open longer. Library response: We couldn't agree more..it is awful to have to walk through a cloud of smoke when entering or exiting any building. There is an official NO SMOKING WITHIN 9 METRES OF THE ENTRANCE posted. We will do our best to monitor the situation and talk to offenders, but would ask everyone else's assistance with this as well. (Apr 2/13)Answered by: Anne Pottier (Associate University Librarian, Library Services) Categories: Other, Thode | Permalink |
(Mar 31/13) 24 hour quiet study space...Is that so much for ask for? Emphasis on QUIET. Considering
Library response: As we get closer to exams we will be providing more 24/7 study hours. The quietest study space will be available at Thode Library, which moves to 24/7 on Wednesday April 10th. The Mills Learning Commons is already 24/5, moving to 24/7 on Sunday April 7th. We recognize that this space is normally not quiet, but it does get quieter the closer we get to exams. The main part of Mills Library moves to extended hours (8am to 11pm) from April 7th to April 30th. The entire 6th floor of Mills is SILENT at all times. There is also a very large QUIET study area on the west side of the 4th floor, down the ramp off the New Media Centre lobby. We hope everyone will be able to find the perfect study space for your own needs. Good luck on your exams! (Apr 1/13)Answered by: Anne Pottier (Associate University Librarian, Library Services) Categories: Hours | Permalink |
(Mar 28/13) Can you please stop having all the computers reset themselves at around 3 am every
Library response: Thanks for writing and sharing this with us. Alas, it's important that we cycle the machines daily in order to update the operating system and programs, and so we pick the time that statistically has the lowest traffic.
To help avoid losing work, there is a warning, and it is possible to postpone the restart temporarily. (Apr 19/13)Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies) Categories: Computers/WiFi/Printers, Mills | Permalink |
(Mar 13/13) Hello
Library response: Thanks for letting us know. We will deal with this 1st thing in the morning. Sorry for the inconvenience. Can you tell me exactly where you were sitting to make sure we are looking at the right area. (Mar 13/13)Answered by: Anne Pottier (Associate University Librarian, Library Services) Categories: Study Space, Thode | Permalink |
(Mar 12/13) Hi, I have noticed that the people in the study rooms at the end of the 4th floor quiet study area are really loud these days. It is very distracting because it is supposed to be a quiet study space. Also because of the wind in the room me and my friends often feel cold while studying here. If someone can find a way to resolve my two problems I will greatly appreciate it! Thanks! Library response: Thanks for your comments. We will add some signage to the Group Study Rooms to remind students using these rooms that they are located next to a Quiet Study area and will monitor the noise when staff walk through this area. In terms of the cool air blowing in the room, this changes depending on the temperature outside. We had complaints on Sunday that it was too warm in this area. We do monitor it to make sure there are no mechanical issues, but please do let us know if the temperature swings too much in either direction. We do want this to be a comfortable space for everyone to study in. (Mar 13/13)Answered by: Anne Pottier (Associate University Librarian, Library Services) Categories: Study Space, Mills | Permalink |
(Mar 6/13) Hi,
Library response: You are correct that there are, in fact, some dead zones in Mills where the wifi signal fades. In a building with that much concrete and metal book stacks, it's inevitable. In general, we have one of the densest wifi umbrellas on campus, but it will not be perfect. (Mar 6/13)Answered by: Dale Askey (Associate University Librarian, Library Learning Technologies) Categories: Computers/WiFi/Printers, Mills | Permalink |
(Mar 1/13) I have a complaint, while trying to study the workers fixing part of he library are extremely loud and obnoxious...and its in the very silent section of the library where they should be more considerate. I get that they need to communicate in order to finish their work but theyre close to each other and dont need to be so loud, especially when half of what theyre saying arent even work related but jokes/laughter. Its really bothersome when one is trying to study for a midterm/exam. Library response: Thanks for letting us know. A staff member went down and spoke to the workers and we also checked later in the day. The inappropriate noise seems to have stopped, but please let us know if this happens again. The irony is that we are in the middle of a "Respect the Place, Share the Space" campaign, and we seem to be adding to the noise problems :-( We knew that the repairs were going to be disruptive to our students who are trying to study in our space, especially those using the graduate student room and the silent study area. The company will be working over the weekend to try and get this finished as soon as possible. Thanks for your patience, and please let library staff know if this or other problems arise -- help by being our eyes and ears -- and noses! (Mar 1/13) Answered by: Liz Bayley (Director, Health Sciences Library) Categories: Study Space, Health Sciences | Permalink |
(Feb 11/13) A few years ago we had floor plans for Mills, that could be accessed via the Library
Library response: Thanks for the comment. Yes, we did take the ones for Mills down because they were so out of date, but we do plan on replacing them with something basic to start, then perhaps a little more sophisticated down the road. Not quite sure when this will happen, but knowing that people actually did use them provides us with greater incentive to push these out. The floor plans for Innis and Thode are current. Stay tuned! (Feb 12/13)Answered by: Anne Pottier (Associate University Librarian, Library Services) Categories: Other, Mills | Permalink |
(Feb 10/13) 2nd floor is quite cold near and around the windows. Fingers and hands are so cold
Library response: Thanks for your comment. We will have our facilities staff take a look at the perimeter heaters to make sure they are working properly. (Feb 11/13)Answered by: Anne Pottier (Associate University Librarian, Library Services) Categories: Temperature, Thode | Permalink |




