Library Home
Tell us what you think..



Browse:







Add a new suggestion

Suggestion Box RSS Feed


We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

Add a new suggestion

10 Recent Suggestions

Suggestion

(Feb 15/15) Hello,
Would it be possible to change to Thode retrieve from storage functionality to work like
the one for Mills/Offsite? For Mills/Offsite its one-click, so long as you are logged in,
but with Thode you have to copy-paste and enter data that is already in the system elsewhere.
The functionality has already been developped and implemented (and is already used at Thode
for Recall requests), so why not tweak the few lines of code it would take to implement one-
click storage retrieval for Thode?

Library response:

Thanks for the suggestion. We will check into this to see what we can do to provide similar functionality. As you say, we have done it once so we should be able to do it again.

(Feb 17/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Customer Service, Thode  |  Permalink
Add comment to this suggestion

(Jan 21/15) This is mainly an aesthetics problem but Ive noticed the majority of ceiling wallpaper have
fell or are in the process of crumbling - thus exposing the ugly ceiling structure giving Thode
a ghetto dilapidated look. Its prominent on all floors as well, and eventually, all ceiling
wallpaper will rot, crumble, and fall down. I was wondering when this will be fixed - Thode
could look better than it does right now!

Library response:

Yes, we agree, this looks terrible. This has been an ongoing problem at Thode for years. We are in discussions with a company to see if the ceiling tiles can be replaced. We are always re-attaching the skins with spray adhesive, but given the age of these tiles the skin keeps coming off. We are working on this problem actively and hope to be able to find a solution soon.

Thanks for taking the time to submit this suggestion.

(Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Thode  |  Permalink
Add comment to this suggestion

(Jan 14/15) 6th floor mills is freezing again. It was warm yesterday but right now it is very cold. Please
turn up the heat.

Library response:

We agree, this seems to be an on again, off again problem. We report these problems to campus facilities services daily. They are trying to figure out what happens to make these changes.

Thanks for your patience while they figure it out.

(Jan 21/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
Add comment to this suggestion

(Jan 8/15) Its freezing on 6th Floor Mills would it be possible to turn the heat on because I can feel a
vent with cold air coming out of it and I cant work when my hands are literally frozen!

Library response:

We are on our way up to the 6th floor to take some temperature readings, then will place a service call again. Thanks for letting us know, and for your ongoing patience.

(Jan 8/15)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
Add comment to this suggestion

(Dec 18/14) Love the Basement study space however can you add some comfy chairs like the ones in Mills to
the study space, cause sometimes it is nice to get comfy when studying.

Library response:

Thanks for sending your suggestion in.

We do intend on adding some comfy seating to both the lower level and 2nd floor at Thode Library.

The problem is that we need to keep the area Quiet, which is why there are so many carrels in this area.

Keep sending your suggestions in - we are happy to look at them and will do our best to act on them!

(Dec 22/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
Add comment to this suggestion

(Dec 3/14) Ive noticed recently that there are not enough chairs on the second floor of Thode library. I
was looking for a place to study, and, while there were perhaps a couple dozen empty desks,
there was not a single unoccupied chair in the room. I know people tend to move chairs around
without returning them, but it definitely seemed like there were not enough chairs to cover all
the work areas.

Library response:

Thanks for letting us know about this. We did purchase enough chairs for each of the study sections when this area was renovated a couple of years ago, but students do move chairs around. We will walk through and try to put things back at the tables.

Good luck with your exams!

(Dec 4/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
Add comment to this suggestion

(Nov 24/14) The elevator doors open and close repeatedly when the elevator remains stationary on the 6th
floor of Mills. This is a nuisance on the silent study floor. Please fix this asap.

Library response:

This problem has been resolved. Thanks for reporting it.

(Nov 24/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
Add comment to this suggestion

(Nov 18/14) It is unfortunate how many students are disrespectful of the 6th floor silent zone. Every
time I use this space I have to tell students to stop talking, which is frustrating because
this shouldnt be happening. I have used the quiet@mcmaster email before, however, I wonder
if a more effective approach would be to have someone patrol the floor every hour as my email
isnt always responded to immediately. Its frustrating to have to ask this. I am baffled by
how many students do not respect the quiet zone. I was going to also suggest more posters
about how it is the quiet zone, but Im not sure how helpful that would be considering that I
have often asked students sitting next to the giant SILENT ZONE letters to stop talking. Any
help with this matter would be greatly appreciated!

Library response:

Thanks for your suggestion. We will try to patrol this area more regularly, but in reality people quiet down when they see a staff person then the noise goes up as soon as we leave. We do try to make our presence felt more regularly during the time leading up to exams, and we will continue to do this.

We appreciate your efforts to resolve the problem yourself, and would encourage you to keep doing this by speaking directly to anyone making noise, reminding them that people are choosing to be there because it is a designated Silent Study space. And please continue to send emails to quiet@mcmaster. ca.  We do try to respond to these emails as quickly as possible. 

Thanks for your patience - if we all work on this issue we might make an impact!

 

(Nov 19/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
Add comment to this suggestion

(Nov 17/14) 6th floor is very cold. Is there any way at all to turn up the heat??

Library response:

There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved.

(Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
Add comment to this suggestion

(Nov 12/14) 6th floor mills is absolutely frigid. Is there any way at all to turn down the cooling system?
Not only is it very cold, which shouldnt be the case at this time of the year, the system is
also very loud as it blows frigid air.

Library response:

There are several thermostats in this area which have been damaged and now are not working. Work Orders have been placed to have these fixed. Once this is done we should be able to control temperatures a little better. Thanks for your patience while we work on getting this resolved.

(Nov 17/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
Add comment to this suggestion