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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Jun 16/17) It would be greatly appreciated if the grammarly subscription is reinstated. It was extremely
useful and helped me improve my writing. I know there is the free version, but it isnt the
same. Thank you.

Library response:

Thanks for sharing your concern.  The library has been funding Grammarly for a number of years, paying a substantial figure for campus-wide access. With the fall of the Canadian dollar, the library's budget is under some constraints, and this product was identified as outside the area that the library typically supports.  We have approached other offices on campus without finding support to pick it up.  The alternatives are the free version, which offers a limited number of checks - https://www.grammarly.com/premium , or an individual subscription.  Grammarly is offering Mac students a 50% discount off of list - https://goo.gl/vhEIjM – which we hope will help.

Please feel free to contact me directly if you'd like to discuss this in more detail.

(Jun 19/17)
Answered by: Janice Adlington (Collections & Information Resources Librarian)

Categories: Other  |  Permalink
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(Jun 1/17) Hello,

Within the last three weeks, I have booked HSL 1B15 (the group study room with the Mondopad)
several times. The Mondopad is an excellent resource that my group and I value. However, the
USB receiver component of the keyboard and mouse is missing, effectively making the keyboard
and mouse unusable. We made it clear to the library staff the first time we noticed and they
made it clear that they understood the issue and said that they would fix it. A couple weeks
later, we asked the desk to sign out the keyboard and mouse while asking them if it was
fixed. They said it was, but unfortunately, it wasnt. If this resource is not repaired, why
is it still available to be signed out?
Please, I ask that this issue be remedied. Perhaps with a replacement, but this time,
perhaps it would be appropriate to make it policy that the USB receiver stay plugged into the
Mondopad all the time (even tape it so nobody removes it).

Library response:

Thank you for your message. I have connected with our library systems staff and they hope to fix the problem today. I will post another response when I hear from them that issue is resolved. In the meantime, I'd like to learn more about your experience communicating with the Library staff. Please contact me directly if you are willing to discuss this in more detail. Thank you. 

(Jun 5/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Follow-up Comments:

I am happy to report the problem is resolved. (2017-06-08)


Categories: Computers/WiFi/Printers, Health Sciences  |  Permalink
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(May 6/17) students at main desk in health sci are very polite and always welcoming. mills desk students
are never a acknowledging me or being friendly. poor experience at mills.

Library response:

Thank you for the feedback. I have shared your comments with our student workers and their supervisor so that they all know how much their hard work is appreciated. 

(May 12/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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(Apr 25/17) Mills 6th is too warm again, and its very difficult to find comfortable quiet study space.
Would very much appreciate if the temperature was dropped a bit!

Library response:

I am sorry, but we are not able to control the temperature at this time of the year. It is all about fluctuating temperatures outside.

The "heat" has been turned off, but the "cooling" isn't fully on since it has still been quite cool outside at times.

Our apologies.

(Apr 25/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Apr 24/17) It seems like about 80% of suggestions on here deal with temperature issues. From what I
gather the solution isnt as easy as setting a thermostat on the building, but rather that
a/c and heating switch on and off at different times in the year. This doesnt seem to make
any sense - some April days are very warm but a/c doesnt kick in until May? Isnt it
painfully inefficient to be pumping warm air into an entire library when its already 20
degrees outside? Is there somewhere we could make a formal request or submit a petition for
the university to update our heating/cooling systems? (if that is in fact the problem) Thank
you.

Library response:

Good morning. Thanks for your submission.

This is a tricky time of the year, where the outside temperatures move between cold and hot, and sometimes back to cold again.

The campus switches from steam heating to cooling once in the spring, and back again in the fall. This switchover started to take place on campus a week or so ago when the temperatures appeared to be more like summer than spring. Some of the libraries have been switched over already, but not all. It takes quite a bit of time to make this switch,

Once the switch has happened, it cannot be reversed. Likewise it may remain warm in some buildings until the switch has happened.

The campus is looking at upgrading their equipment to give them better control over the systems in general, but I think the heat or cooling issue will remain.

Good luck on the rest of your exams.

(Apr 25/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature  |  Permalink
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(Apr 20/17) Emphasize the the Reading Pavilion is a group study space (as listed on the map on the website)
rather than silent study. Most people are not aware of this and get upset at people using the
space for group work as they are talking.

Library response:

Thank you for your feedback. You are correct, the Pavilion space is not reserved for silent study. We do our best make sure all students understand that we have quiet, silent, and conversation zones. When students complain, we direct them to the appropriate signage in the library and to our website. However, it sounds like the message isn’t reaching everyone. Therefore, I will be sharing your comments with our Marketing team and ask that they come up with new strategies for sharing this information. Please contact me directly if you wish to discuss your concerns in more detail.

(Apr 20/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library),Neera Bhatnagar (Head of Systems & Public Services, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Apr 17/17) Its too cold on the third floor of mills...it never used to be this cold the entire year but
during exam season the temperatures are too low.

Library response:

Unfortunately Campus Facilities started converting buildings from heating to cooling last week, and Mills was one of the first buildings to be converted. While we don't actually have a/c running, we are not able to turn heat back on.

(Apr 17/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Apr 16/17) Its burning in Thode on the basement floor. Im dying of heat and trying to concentrate but I
just cant! Please, save me from this boiling hot room and turn on the air condition. Please
dont make me choose between my love of studying in silence and my other love of not dying from
heat. Thanks!

Library response:

Our apologies about the warm temperatures in Thode. Campus Facilities started switching buildings over from heating to cooling last week when the outside temperature started soaring, but they have not yet completed this work. We will see if they can move Thode up higher on the list to get switched over.

Good luck on your exams.

(Apr 17/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Thode  |  Permalink
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(Apr 6/17) Please turn down the temperature in Innis, particularly in the quiet section. It is almost
always boiling hot and very uncomfortable in Innis. I complained to the front desk and they
said they have had many complaints but are unable to fix it for some reason. Please fix this as
Innis is one of my favorite libraries and I really like the hours to 2:45 am.

Library response:

Thanks for sending your comment in. 

This area can be a problem since it has it's own perimeter heating, but this is controlled by the outside temperature, which was quite cool last night.

It is going to get warmer this weekend, so the temperature should be more acceptable after today.

We are going to move a couple of floor fans into the room to see if moving the air around helps at all.

Hope this helps. Good luck with the studying!

(Apr 7/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Innis  |  Permalink
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(Mar 20/17) Having Group study rooms in the basement of thode effectively defeats the entire purpose of
the basement environment, which is supposed to be a quiet study area with no talking. When
multiple groups get together in the rooms and talk/laugh very loudly it is disruptive to the
outside environment, even though they may not realize it.

Unfortunately, the only solutions I can think of that involves keeping these rooms as group
study rooms is to properly and professionally sound proof the rooms to allow minimal sound to
escape. Or, staff can conduct patrols to keep the noise down, however, this solution would
waste staff time and resources.

Quiet study is the main reason I come to thode instead of other libraries, but its becoming
difficult with the level of noise in the basement. Any assistance in this matter would be
greatly appreciated. Thank you for your time.

Library response:

Thanks for sending your comments in.

You are correct, it is not ideal to have Group Study Rooms situated next to Silent Study. We did do some soundproofing in these rooms a couple of summers ago, which helped a bit, but given how the rooms were built we can't do anything more at this point. We have posted signs in these rooms reminding the students using these rooms that they need to keep the noise down.

As you may have noticed, we are starting to do some renovations on the lower floor. When this work is completed there will be an enclosed large Silent Study room on the lower floor. The plan is to build many group study rooms on the 2nd floor. You might consider working in the area outside the Makerspace on the far side of the floor. It is quite quiet there.

Please report any loud groups to quiet@mcmaster.ca - this email is read by the staff at the service desk on the 1st floor and they will come speak to any groups who are making noise. 

Our apologies that there is nothing more immediate we can do at this time, but this is a problem we are very much aware of and are working towards resolving as we move forward.

(Mar 21/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Thode  |  Permalink
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