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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Apr 15/14) Hello, the 6th floor today is really cold, please is there a way it can be adjusted? I
wearing my coat to study right now

Library response:

Hello - we did open the dampers yesterday to get some more air circulating when it was so warm. These have been shut but it might take a while to get the temperature back to where it should be. Unfortunately it takes a while due to the age of the building and its mechanical systems.

(Apr 15/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Mar 31/14) If a fire is not an imminent danger, then why are we listening to shouted announcements about it?

If a fire is an imminent danger, then why not word the announcement more clearly?

Isnt there a bit of a logical discontinuity between cryptic and shouted?

Library response:

Thank you for taking the time to express your concern. The Health Sciences Library is located inside the Hospital, which is administered by Hamilton Health Sciences. As a result, HHS fire safety regulations apply in our library space. The intercom system and the process for making announcements have been designed to ensure the safety of all building occupants including patients, staff and students.
Although the wording of the announcements may seem cryptic, the information does have meaning for library staff who are required to participate in regular fire safety training. In the event we had to evacuate the library, the messaging would be very clear and library staff would be available to help direct the evacuation process.

I realize that the frequency and volume of the announcements are disruptive, however, there is no way they can be changed or be eliminated. Please feel free to contact me directly if you have additional questions.

 

(Mar 31/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Mar 10/14) Is it possible to get a ban on the use of subwoofers on campus during the month of
March? I say this in the context of someone who appreciates the importance of letting
off a bit of steam, however since subwoofers penetrate most conventional earplugs as
well as windows, and the kind of music that is preferred for running outdoor events
is, shall we say, heavily irritating, I feel this is somewhat akin to smoking inside.
Clearly one should expect a certain amount of disruption on campus in September.
Running a subwoofer on campus in March however is not school spirit - it is sadism.
You can pump the bass on welcome week or on 420 - just not when EVERYBODY WHO CARES
ABOUT THEIR MARKS IS TRYING TO STUDY.

Library response:

Thanks for your comment. We will forward this suggetion on to the MSU Executive for their consideration.

(Mar 10/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other  |  Permalink
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(Mar 3/14) One concern I have is the lack of adequate 100% silent study space in most of
McMasters libraries. Mills 6th floor is designed to be totally quiet, yet there are
two elevators that are constantly making that annoying noise that signals when the
elevator arrives at the floor. Is there any way to disable that noise on the 6th
floor? Because of the floor layout, there really is no space up there that would be
free of this nuisance.

Library response:

Thanks for sending in your comment. Unfortunately we are not able to disable these notification bells since they are used both as a safety mechanism to indicate when a car has arrived and for those users with little or no sight to indicate when a car has arrived. Perhaps you could consider using headphones while using this space to ensure total silence. 

(Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
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(Feb 28/14) There is no water fountain in HSL. It is not good for our health

Library response:

I share your frustration about the water fountain in the Health Sciences Library. Unfortunately, there is an issue with the plumbing in this area and the water is unsafe for drinking. This is a larger issue with the plumbing in the wall behind the water fountain. Building management and the Health and Safety office have not been able to find a workable solution. Until that happens, the fountain will remain closed.

The water in the library washrooms is safe for drinking. The accessible washrooms on both the upper and lower levels have faucets that can accommodate large water bottles. There are also drinking water taps available in the hospital cafeteria.

Thank you for taking time to express your concern and feel free to contact me directly if you have any other questions. Thank you.

 

(Mar 31/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Feb 28/14) It will be better for commerce student if mills/innis can extend one hour on Friday.
Most of our commerce midterm start at 7pm but mills/innis close at 5:45. It is
inconvenience for us to find the other study space and only less than one hr left to
study. If the library close at 7pm, it will be much more convenience for us. I do
understand everyone wanna go home early on Friday

Library response:

Thanks for your message. We can consider this request for the fall term, since we are pretty much past the midterm exam period for this term. 

(Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Hours, Mills  |  Permalink
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(Feb 25/14) The Grad study room is great. However,the temperature there is so low. Is it possible
to increase the temperature a bit?

Library response:

Sorry this took so long to resolve, but we think we finally found the problem. It should be much warmer there now.

(Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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(Feb 19/14) The lighting on the lower level of HSL servicing the cubicles does not seem to be bright enough. Unless you sit close to the window you are forced to stare at an extremely bright computer screen and if you are using a hardcopy there is nothing you can do. One row of lights also tends to turn off periodically. When the lights are due for servicing a would suggest addressing this. Thanks.

Library response:

Thank you for taking the time to express your concern. When the library was renovated several years ago, “green lighting” fixtures were installed. Depending on the natural light in the library, the lights should self-adjust. When it is sunny outside, the increased natural light should trigger the lights to automatically turn off, allowing us to save energy. Unfortunately, some of these fixtures are starting to malfunction. I suspect that is what is happening on the lower level of the library. I appreciate you taking the time to report the problem. We will contact building maintenance as soon as possible. Please contact me directly if you would like to discuss this in more detail.

(Feb 19/14)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Feb 19/14) Please add the journal of Medical Internet Research to our access. High relevance and many articles support my research interest.
Many thanks, MSc candidate(eHealth)

Library response:

The use and accessibility of this title has been reviewed and the journal title will be added to the HSL collection.

(Feb 25/14)
Answered by: mclell

Categories: Books/Journals/Databases, Health Sciences  |  Permalink
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(Feb 13/14) I understand there are floors in Mills library that are for silent study but these are
often times really full making it hard to find a place to sit. This results in having
to sit on other floors where talking is allowed which is okay but yelling and speaking
excessively loud should not be permitted. Is there any way to moderate this? Its
really hard to study when you can hear peoples conversations 4 tables away!

Library response:

Thanks for your message. Given the high number of students using our spaces on a daily basis, the best we can do is try to designate specific spaces as Quiet or Silent. If students are being very loud in other areas can we suggest you ask them to keep it down? They may not realize how loud they are being. Alternatively you can try to find a seat in one of our designated spaces. A list of these spaces can be found at http://library.mcmaster.ca/study-space

 

(Mar 6/14)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Study Space, Mills  |  Permalink
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