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We've had a fantastic response since we launched our online suggestion box in January 2008. We know we haven't always been as quick as we could have been in responding to your suggestions, but we're currently implementing strategies to improve our response time. Please keep your comments coming -- you help make us better!

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10 Recent Suggestions

Suggestion

(Sep 18/17) The water bottle fill station/ drinking fountain on the lower level of HSL has very poor pressure. It took me 3 minutes to fill my water bottle. A possible reason for this could be that the filter is clogged/needs to be replaced.

Library response:


Thank you for your comment. We have placed a work order to have the filter changed. I am hopeful the water fountain will soon be fixed.

(Sep 22/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Study Space, Health Sciences  |  Permalink
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(Sep 8/17) Of course it was too good to last ! 3 days of warm/hot water in the womens washroom (library entrance) for the first time in 1 year? 2
years? and today its cold again. This is pathetic.

Library response:

Thanks for the feedback. I will submit your concerns to hospital engineering immediately. 

(Sep 8/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Other, Health Sciences  |  Permalink
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(Aug 29/17) I tried to renew the library books today but I found out that the log-in feature has changed. I
am not sure why features that are not broken are being fixed, and now end up being broken.

So now, I cannot renew the books online so I either have to pay a fine or bring the books back
personally for renewal, which are either way, a waste of time and money.

Library response:

Thanks for your message. We migrated to a new library catalogue and system earlier this month and there appear to be a few things which have just started not working. One of these things would be getting access to your account so you can renew books. 

We are working to correct these problems as quickly as we can. We will keep the Service Alerts on the library's home page updated and are tweeting out updates as they occur.

We will make sure to waive any fines incurred as a result of not being able to renew your books.

We appreciate your patience.

Please contact the Innis Library at 905-525-9140 Ext. 22081 or inncirc@mcmaster.ca. Please provide us with your information and we will be happy to renew those items for you.  We can also walk you through the new log in process.  We apologize for the inconvenience this has caused you.

(Aug 29/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services),Ann Pearce (Supervisor, Information Services, Innis Library)

Categories: Other, Innis  |  Permalink
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(Aug 21/17) Ive been testing out the new catalogue pretty extensively this week and I have to say it falls
short in a lot of ways. Unless Im totally missing it, the place of publication has been
removed from the catalogue listings. And the search by text function is gone. Are these
features that will be added back? I know any new system is going to have growing pains, but
this is really frustrating.

Library response:

Thanks for testing out the new catalogue and sharing your comments. 

The place of publication information is on our list to add for the new discovery interface; it's not included in the "out of the box" display settings, but we agree it's useful information. It does appear in the Classic Catalogue record display.

When you say "search by text", I'm guessing that you want to browse the catalogue. As with our previous catalogue, the main search box on the Library's website is all keyword searching. You can look for words together as a phrase in that interface by putting the phrase in quotes, but it won't present you with a browse result.

The Classic Catalogue interface does support browsing. With the exception of Keyword, all of the Classic Catalogue indexes are phrase searches and will look for records with your search terms in the order that you entered them. Choose the index that you want to search--author, title, journal title, subject, etc.--from the dropdown to get started.

I hope that helps. If you have additional questions, don't hesitate to get in touch: http://library.mcmaster.ca/justask

Wade Wyckoff
Associate University Librarian, Collections

(Aug 22/17)
Answered by: Wade Wyckoff (Associate University Librarian, Collections)

Categories: Books/Journals/Databases  |  Permalink
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(Jul 24/17) to all libraries: mills, thode, innis, and HSL.

it is much preferred when students are at the desk. they tend to be able to realate more to students and are more knowledgable about research and mcmaster online tools. it is also more comfortable for students to approach students. they should be on the desk longer throughout the day. thanx a bunch

Library response:

Thank you for your response. It is true that our student workers are excellent. I'm glad you find them so helpful. In the Health Sciences Library, our full time staff have additional educational credentials above and beyond what our students learn through our regular training programs, so in order to have a full range research supports, we will need to continue to have both full-time and part-time staff working in the library. I will share your comments with the service managers and ask them work on establishing a balance of staff with varying areas of expertise when they make the desk schedule. Please feel free to contact me directly if you have more feedback about our staff and services. Thank You.

(Aug 15/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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(Jul 20/17) Hello fellow Marauders,

I was wondering whether the university would invest in something like this:
https://twitter.com/westsydulibrary/status/823425172711555073 . If McMaster wants to see
itself as a top-tier university, it should try to invest in these material things which are
both beneficial to the end-user, i.e. students, and positively influence the place. Thanks
for reading.

Best Regards,

Mohamed Mirza

Library response:

Thanks for your suggestion around the napping pods. We have seen these and do have something like this on a list of new things to consider providing for our students. I will investigate this model some more, so thanks for providing us with a model to look at. Can't promise if/when we might be able to do something like this, since our course cost would be a factor, but we will consider it.

 

(Jul 20/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Other, Mills  |  Permalink
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(Jun 16/17) It would be greatly appreciated if the grammarly subscription is reinstated. It was extremely
useful and helped me improve my writing. I know there is the free version, but it isnt the
same. Thank you.

Library response:

Thanks for sharing your concern.  The library has been funding Grammarly for a number of years, paying a substantial figure for campus-wide access. With the fall of the Canadian dollar, the library's budget is under some constraints, and this product was identified as outside the area that the library typically supports.  We have approached other offices on campus without finding support to pick it up.  The alternatives are the free version, which offers a limited number of checks - https://www.grammarly.com/premium , or an individual subscription.  Grammarly is offering Mac students a 50% discount off of list - https://goo.gl/vhEIjM – which we hope will help.

Please feel free to contact me directly if you'd like to discuss this in more detail.

(Jun 19/17)
Answered by: Janice Adlington (Collections & Information Resources Librarian)

Categories: Other  |  Permalink
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(Jun 1/17) Hello,

Within the last three weeks, I have booked HSL 1B15 (the group study room with the Mondopad)
several times. The Mondopad is an excellent resource that my group and I value. However, the
USB receiver component of the keyboard and mouse is missing, effectively making the keyboard
and mouse unusable. We made it clear to the library staff the first time we noticed and they
made it clear that they understood the issue and said that they would fix it. A couple weeks
later, we asked the desk to sign out the keyboard and mouse while asking them if it was
fixed. They said it was, but unfortunately, it wasnt. If this resource is not repaired, why
is it still available to be signed out?
Please, I ask that this issue be remedied. Perhaps with a replacement, but this time,
perhaps it would be appropriate to make it policy that the USB receiver stay plugged into the
Mondopad all the time (even tape it so nobody removes it).

Library response:

Thank you for your message. I have connected with our library systems staff and they hope to fix the problem today. I will post another response when I hear from them that issue is resolved. In the meantime, I'd like to learn more about your experience communicating with the Library staff. Please contact me directly if you are willing to discuss this in more detail. Thank you. 

(Jun 5/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Follow-up Comments:

I am happy to report the problem is resolved. (2017-06-08)


Categories: Computers/WiFi/Printers, Health Sciences  |  Permalink
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(May 6/17) students at main desk in health sci are very polite and always welcoming. mills desk students
are never a acknowledging me or being friendly. poor experience at mills.

Library response:

Thank you for the feedback. I have shared your comments with our student workers and their supervisor so that they all know how much their hard work is appreciated. 

(May 12/17)
Answered by: Jennifer McKinnell (Director, Health Sciences Library)

Categories: Customer Service, Health Sciences  |  Permalink
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(Apr 25/17) Mills 6th is too warm again, and its very difficult to find comfortable quiet study space.
Would very much appreciate if the temperature was dropped a bit!

Library response:

I am sorry, but we are not able to control the temperature at this time of the year. It is all about fluctuating temperatures outside.

The "heat" has been turned off, but the "cooling" isn't fully on since it has still been quite cool outside at times.

Our apologies.

(Apr 25/17)
Answered by: Anne Pottier (Associate University Librarian, Library Services)

Categories: Temperature, Mills  |  Permalink
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