Why can't I access this e-resource?

When I try to log in to off-campus access, I get an error message, or nothing happens, or I get redirected back to your home page. What should I do?

This occurs when a Web address has not been added to the list of e-resources available from off campus. This event has been logged and will be addressed.
If you'd like to report this problem to speed up its resolution, please send a message to our IT staff.
If you would like assistance locating an alternative source, please contact our service desks (University Library or Health Sciences Library).