LibQUAL+ Survey Launches

Submitted by adling on Filed under Library News:  Alerts Endeca Content Spotlighting

During February, you may receive an invitation to participate in the LibQUAL+ survey which measures the quality of library services.

The goals of LibQUAL+ are to

  • Foster a culture of excellence in providing library service
  • Help libraries better understand user perceptions of library service quality
  • Collect and interpret library user feedback systematically over time
  • Provide libraries with comparable assessment information from peer institutions
  • Identify best practices in library service

McMaster has previously conducted this survey in 2006 and 2007. For 2010, we’re using the LibQUAL+ Lite version, with fewer questions and a shorter completion time. We have selected participants randomly, so only those contacted by email are eligible to fill out the survey.

Across Canada, the survey is being coordinated by the Canadian Association of Research Libraries, and will be completed by students, faculty, and staff at many universities. Over 1000 libraries from various countries have participated in LibQUAL+ since 2000, when the instrument was developed by Texas A&M and the Association of Research Libraries.

We value the feedback we receive, and thank all participants. To learn more about LibQUAL+ at McMaster, and to view results from previous surveys, visit our LibQUAL+ page.