I'm having trouble opening a PDF in JSTOR.

I'm having trouble opening a PDF in JSTOR.

Problem #1:

  • affects users whose browsers or add-on toolbars have pop-up blockers enabled
  • when you click on the PDF link, a dialog box appears with details about Terms and Conditions of Use
  • you click "OK" but  the PDF doesn't open

Solution #1:

  • either disable your pop-up blocker(s), or use the following workaround
  • Workaround:
    • Windows users: hold down CTRL while clicking the PDF link
    • Mac users:
      • hold down CTRL while clicking the PDF link and choose "Open Link in New Window" or "Open Link in New Tab"
      • a new "JSTOR's Terms and Conditions" window or tab will open
      • on that page, click the link "Proceed to PDF"

Problem #2:

  • the PDF link works and the file begins downloading, but the download times out before the file can open

Solution #2:

  • Windows users: hold down CTRL while clicking the PDF link
  • Mac users:
    • hold down CTRL while clicking the PDF link and choose "Open Link in New Window" or "Open Link in New Tab"
    • a new "JSTOR's Terms and Conditions" window or tab will open
    • right-click the "Proceed to PDF" link, choose "Save Link As...", and save the file
    • in "My Computer" or "Finder", browse to the place where you saved the file and open the saved file

Problem #3:

  • Mac users using Preview to open the PDF, rather than Adobe Acrobat or Adobe Reader, may have trouble downloading the full document.  For some pages you may see page numbers, but no content.

Solution #3:

  • if necessary, download and install the free Adobe Reader
  • follow the instructions in Solution #2 above, and use Adobe Reader or Acrobat to open the saved PDF file

Please report any other problems using our Need Help? Just Ask! service.
 

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