I'm getting an error message when trying to create a bibliography or import references. What can I do?

Firewalls, pop-up blockers and third-party toolbars may interfere with your ability to use RefWorks and/or Write-N-Cite.

• make sure any internet security or firewall software is specifically configured to allow both RefWorks and Write-N-Cite, which appears as a separate program from RefWorks
• either disable pop-up blockers OR tell your pop-up blocker to allow pop-ups from RefWorks
• clearing your browser cache and cookies may also be necessary