I am having trouble accessing an e-resource

If you are having trouble accessing an e-resource, please check the following:

1. have you set up an Alumni Access account?

2. does the e-resource appear on the list of e-resources available to alumni users?

3. if not, you may be able to access this e-resource on campus only.

4. Still having difficulty? Please contact us via email (library@mcmaster.ca) or by phone:

  • Mills: (905) 525-9140 ext. 22077
  • Innis (Business): (905) 525-9140 ext. 22081
  • Thode (Science & Engineering): (905) 525-9140 ext. 22000
  • Health Sciences: (905) 525-9130 ext. 22323

Note: we do not provide telephone service after 9 pm or on weekends