Scan and Deliver Services

McMaster Libraries is pleased to offer a scan & deliver service.  This free service is available to all currently registered students, faculty and staff.  Users can request a scanned chapter or a scanned journal article from some of our print only collection.

To obtain a scanned copy of our material, search the item in our catalogue, click on the full-record and click on either the scan one chapter for print books OR scan and send for print only journal articles. Fill in the form and click enter.  Items that are not eligible for the Scan and Send service will not have the icons in their full record.

When your request is ready, you will receive an email with a link to the pdf of your chapter or article.  You can download your item up to five times. This link will not work after 30 days.

Frequently Asked Questions

Q:Which McMaster Libraries are participating?
A:  Mills (excluding Research Collection and Maps), Thode and Innis.

Q: What format is the article or chapter sent in?
A: pdf

Q. How long does it take to receive my article or chapter?
A:  We aim to respond within 48 hours (Monday to Friday).

Q:  Can I request multiple chapters from one book?
A:  Sorry, due to copyright regulations, we can only scan one chapter from a book that is not exceeding 10% of the work.

Q:  Can I request multiple articles from the same journal issue?
A: Sorry, due to copyright regulations, we can only scan one article from an issue that is not exceeding 10% of the work.

Q: Can I place multiple journal article requests on one form?
A: Sorry, you will need to fill a form out for each request.

Q: My journal article is only available on microfiche. Can you scan a microfiche?
A: Unfortunately, this service is set up to send print only journals.  Scanning a microfiched journal is something we can look at in the future.  Stay tuned!

Q: A page was missing or unclear.  Can you resend a page?
A: Absolutely! Sometimes we may forget to scan a page or a page does not scan very clearly. Just let us know which page you would like resent by emailing us at and we will get back to you as soon as possible.

Q: My request was denied.  Why?
A: Your request may have been denied for one of the following reasons:

  • You are not a currently registered McMaster faculty, staff or student.
  • The article or chapter you requested is available online.  We only process requests from printed books or journals.
  • You requested more than one article from a journal issue or more than one chapter from a book - according to Canadian copyright law we are only able to send you one article or one chapter if the total number of pages does not exceed 10% of the work.

Q: Do you have to send my scanned item to my McMaster email?
Good question!  We are happy to send your scanned item to any email account that you provide in the form.

Q:  I am not sure if my scanning request was received. How do I confirm this?
A:  Shortly after you submitted your request you will receive a confirmation email.  Maybe the email was marked as spam?  Maybe the form wasn't filled in correctly - you can try filling it out again or send us an email at

Q: It has been more than 48 hours and I still have not received my request.
A:  Our apologies. You can resend your request or send us an email at

Q: I am in a bit of a hurry. Is it possible to rush my request?
A: Please send us an email at indicating the journal article or book chapter and we will do our best to send it as quickly as possible.  Our regular turn around for a request is 48 hours (Monday-Friday).