I'm trying to log in to RefMobile, but I'm getting an error message - what can I do?

If you get the error message "Unauthorized, please verify your login information." when you log in to RefMobile, check that:

  1. you are logging in to, not
  2. you are using upper and lowercase letters for the McMaster group code; since the code is case sensitive, the capital and small letters must be typed correctly


When I try to export references from an online database with a RefWorks option, nothing happens. What do I do?

Your browser or personal firewall or security software may be blocking pop-ups.  Pop-up blockers can interfere with several areas of RefWorks. You have 3 options. You can:



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